Name: Highfield Hotel
Address: 101 Durham Road East Rainton, Hetton, Houghton le Spring, Sunderland District, England, United Kingdom, Newcastle-upon-Tyne (and vicinity), Tyne and Wear, GB
Price range: $72–$938 per night
Rating: 8.68

What guests think

Across many reviews of Highfield Hotel, guests consistently praise the friendly, helpful staff, spacious rooms with comfortable beds, convenient parking, and easy access to Durham and nearby attractions, noting good overall value for money across short and longer stays.

Most describe the hotel as clean. Noise from the main road or thin walls is mentioned by several guests, and some note dated bathrooms, hot rooms, or small in-room quirks like old hairdryers or limited storage. Dining feedback splits: breakfast value and ordering rules divide opinion, while the on-site Thai restaurant and bar attract frequent praise. Overall, expect solid comforts and lively dining, with potential road noise depending on room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site Thai restaurant and a lively bar are frequently praised, and there is plenty of free parking; Wi‑Fi is generally reliable.

Related guest reviews

8

David

Jun 21, 2025

·

Stayed 2 nights

Welcoming and friendly staff ,clean room similar to prem inn in design. Breakfast at £11.00 is not really worth it . The primary care centre near by does a full English for £6.00 far beter. Bar food though is good and if you want a bit of class trir Thai restaurant is excellent.

8

Andy

Sep 22, 2024

·

Stayed 1 night

Nice clean hotel, friendly and attentive staff. Nice bar, good parking, restaurant was good but not five star. That said prices were not five star for the money it was great and I would stay again.

10

Jane

Oct 11, 2023

·

Stayed 1 night

Premier inn standard, better prices. There was a Thai restaurant attached to the hotel or you could eat in the bar which served some Thai dishes and some classic pub grub. We were very satisfied with the quality of the food.

10

Simon

Oct 31, 2025

·

Stayed 4 nights

Great staff, good parking, good breakfast,

8

Susan

Oct 19, 2025

·

Stayed 1 night

Room immaculate , the Thai restaurant was amazing . Good breakfast

10

william

Nov 20, 2023

·

Stayed 1 night

Great place to stay, friendly staff, nice rooms with comfortable beds, and a relaxing bar, had a meal from the Thai restaurant and it was amazing. Only a very minor thing but the shower could do with a shelf to rest toiletries on when using and water pressure was low although shower was nice and hot.May have been because I was in end room.

10

Martin

Jun 11, 2024

·

Stayed 1 night

A good cost effective hotel , nice rooms and good food with plenty parking available

10

Zekeriya

Sep 25, 2025

·

Stayed 1 night

İnternet was fast enough to stream series, had a pleasant stay, quiet, well rested for our task the next morning

10

Matt

Sep 14, 2025

·

Stayed 1 night

Very nice hotel. Room was bigger than I expected and in very good clean condition. Although on my own, I paid a tiny bit more for the double bed which was a really good size and well worth it. I also reserved a table at the on premise Thai Restaurant. Great food, freshly cooked and nice smiley service from all staff, meant it was a good experience. The hotel bar is very good too. Has a pub vibe about it with TV showing sports etc. Plenty of free parking with no issues at all. Highly recommended for a cost effective stay.

10

Steven

Oct 31, 2025

·

Stayed 1 night

Room was clean and had loads of room. Loads of parking.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests find rooms and public areas very clean. A minority report odours or unclean areas, and occasional bathroom cleanliness issues.

Related guest reviews

8

Isobel

Dec 29, 2025

·

Stayed 5 nights

Staff were friendly and helpful, room was spacious and bathroom was clean - nice to have a bath and a shower. Lovely kingsize bed (and very comfy!) No fridge in the room though which was a shame when staying for more than a night or two. Appreciated the free WiFi and decent TV. The downside was the lack of information about room cleaning times over the Christmas period. We stayed for 5 nights/6 days and only got our room cleaned (and bins emptied) twice as we kept “missing” the cleaning window, despite it saying it was between 10am-2pm and we were out the room by 12pm at the latest every day. One day we left the room at 9am specifically to get the room cleaned and returned at 12pm, and in typical fashion they hadn’t reached our room yet on this occasion. Walls were very thin too, we could hear everything in the room next door especially in their bathroom. Woken up at 12am-2am one morning when they decided to have a bath. Woken at 4am one morning by constant banging (woke up the whole floor - we did report this to reception). But staff were keen to help and the bar was absolutely fantastic. We loved having a drink or two in the bar each night and felt we could have been a million miles away. Overall, it did the job and gave us a place to stay over the festive period when visiting family, but further information about holiday cleaning service times would have been appreciated.

10

Shaun

Jun 22, 2025

·

Stayed 1 night

Very clean property Staff were excellent Overall quick and stress free stay

8

Gary

Dec 20, 2024

·

Stayed 1 night

Really nice place, food was amazing. Staff friendly. Room ok. Needs a new bed. Not as clean in the bathroom as I would have expected. Stains on the mirror. In saying all that I would stay there again.

10

Cathryn

Nov 2, 2025

·

Stayed 1 night

Good sized room with good lighting - nice to have actual ceiling lighting in a hotel room! Room very clean. I think has been recently refurbished? Staff very friendly and welcoming at breakfast.

4

Jessica

Jun 24, 2024

·

Stayed 1 night

The hotel was poor value for money and was not very clean.

4

Jose

Apr 8, 2024

·

Stayed 1 night

They haven't clean the room well. We found some used under garments of guest stayed previously on the floor. The windows are not sound proof, so the night was horrible.

6

Anja

Jul 19, 2025

·

Stayed 2 nights

In close distance to Durham. Nice Pub and Thai Restaurant on Site. Friendly staff. Let down by bad odour in the guest part and in the room. Next to a busy road means you can’t sleep with the windows open. Very bouncy mattress and uncomfortable pillows.

10

Matt

Sep 14, 2025

·

Stayed 1 night

Very nice hotel. Room was bigger than I expected and in very good clean condition. Although on my own, I paid a tiny bit more for the double bed which was a really good size and well worth it. I also reserved a table at the on premise Thai Restaurant. Great food, freshly cooked and nice smiley service from all staff, meant it was a good experience. The hotel bar is very good too. Has a pub vibe about it with TV showing sports etc. Plenty of free parking with no issues at all. Highly recommended for a cost effective stay.

10

Steven

Oct 31, 2025

·

Stayed 1 night

Room was clean and had loads of room. Loads of parking.

8

Janice

Mar 20, 2024

·

Stayed 3 nights

Very clean, lots of hot water & value for money. Some kind of hook needed in bathroom for clothes or dressing gown. Noisy at front of hotel that overlooks a busy A road when windows are open at night. Quiet once windows were closed.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with large beds and reliable Wi‑Fi. Several mention traffic noise or thin walls, some dated bathrooms or fixtures, and occasional heat, water pressure, or mattress comfort issues.

Related guest reviews

8

Suzy

Feb 1, 2025

·

Stayed 1 night

Lovely attentive staff, bar and restaurant busy but atmospheric which was lovely, food good. Hotel room ok, so hot couldn't sleep had to turn Radiators down and open the window, but then we heard the noise of the traffic unfortunately both my husband and I hardly slept! 6 am someone was emptying bottles into the recycling bins which woke us up yet again, never managed to get off again.

6

William

Sep 19, 2024

·

Stayed 1 night

Hotel is between 2 roads, one is noisy highway. You need a room on the other side. Walls are thin but neighbours were quiet.

8

Isobel

Dec 29, 2025

·

Stayed 5 nights

Staff were friendly and helpful, room was spacious and bathroom was clean - nice to have a bath and a shower. Lovely kingsize bed (and very comfy!) No fridge in the room though which was a shame when staying for more than a night or two. Appreciated the free WiFi and decent TV. The downside was the lack of information about room cleaning times over the Christmas period. We stayed for 5 nights/6 days and only got our room cleaned (and bins emptied) twice as we kept “missing” the cleaning window, despite it saying it was between 10am-2pm and we were out the room by 12pm at the latest every day. One day we left the room at 9am specifically to get the room cleaned and returned at 12pm, and in typical fashion they hadn’t reached our room yet on this occasion. Walls were very thin too, we could hear everything in the room next door especially in their bathroom. Woken up at 12am-2am one morning when they decided to have a bath. Woken at 4am one morning by constant banging (woke up the whole floor - we did report this to reception). But staff were keen to help and the bar was absolutely fantastic. We loved having a drink or two in the bar each night and felt we could have been a million miles away. Overall, it did the job and gave us a place to stay over the festive period when visiting family, but further information about holiday cleaning service times would have been appreciated.

8

John

Jun 28, 2024

·

Stayed 4 nights

Having the bar and Thai Restaurant in the same facility was convenient. Bathtub shower was difficult to get into (for seniors) as it was older style high sided tub.

8

Grazio

Sep 30, 2025

·

Stayed 1 night

Nice hotel for what I paid - some of the decor is dated and could do with a freshen up. Staff were very friendly. Next to the main road though so if you have the window open on a hot day you will hear the traffic noise through the night

10

PHILIP

Feb 17, 2025

·

Stayed 2 nights

Used Highfield many times. Always reliable with super staff. Room was big and warm with giant comfy bed. Just be aware that road noise from the A690 is constant unless you’re in the odd-numbered rooms, as they are at the back of the hotel and are super quiet.

10

william

Nov 20, 2023

·

Stayed 1 night

Great place to stay, friendly staff, nice rooms with comfortable beds, and a relaxing bar, had a meal from the Thai restaurant and it was amazing. Only a very minor thing but the shower could do with a shelf to rest toiletries on when using and water pressure was low although shower was nice and hot.May have been because I was in end room.

10

Zekeriya

Sep 25, 2025

·

Stayed 1 night

İnternet was fast enough to stream series, had a pleasant stay, quiet, well rested for our task the next morning

6

Anja

Jul 19, 2025

·

Stayed 2 nights

In close distance to Durham. Nice Pub and Thai Restaurant on Site. Friendly staff. Let down by bad odour in the guest part and in the room. Next to a busy road means you can’t sleep with the windows open. Very bouncy mattress and uncomfortable pillows.

10

Vicki

Aug 17, 2025

·

Stayed 1 night

Very pleasant room, with lovely view. Bathroom a little dated. Breakfast staff WONDERFUL, and lovely food.

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Service

Service is widely praised as friendly, welcoming, and helpful, with quick, efficient check‑in and attentive staff across the hotel. A few guests mention unclear breakfast policies or occasional abrupt communication.

Related guest reviews

10

Catherine

Feb 1, 2026

·

Stayed 1 night

Lovely room, great friendly staff

8

Isobel

Dec 29, 2025

·

Stayed 5 nights

Staff were friendly and helpful, room was spacious and bathroom was clean - nice to have a bath and a shower. Lovely kingsize bed (and very comfy!) No fridge in the room though which was a shame when staying for more than a night or two. Appreciated the free WiFi and decent TV. The downside was the lack of information about room cleaning times over the Christmas period. We stayed for 5 nights/6 days and only got our room cleaned (and bins emptied) twice as we kept “missing” the cleaning window, despite it saying it was between 10am-2pm and we were out the room by 12pm at the latest every day. One day we left the room at 9am specifically to get the room cleaned and returned at 12pm, and in typical fashion they hadn’t reached our room yet on this occasion. Walls were very thin too, we could hear everything in the room next door especially in their bathroom. Woken up at 12am-2am one morning when they decided to have a bath. Woken at 4am one morning by constant banging (woke up the whole floor - we did report this to reception). But staff were keen to help and the bar was absolutely fantastic. We loved having a drink or two in the bar each night and felt we could have been a million miles away. Overall, it did the job and gave us a place to stay over the festive period when visiting family, but further information about holiday cleaning service times would have been appreciated.

8

jennifer

Jun 1, 2025

·

Stayed 4 nights

Staff absolutely lovely, clean hotel and room. Full length bath was a welcome surprise.

2

Christopher

Sep 21, 2025

·

Stayed 1 night

Despite being a modern building the were things like uneven floors ( right by a fire door ), also when I checked in was wasked about breakfast and asked if we could decide in the morning, and was told that would be OK. Following morning was told it was not possilbe, in quite frankly an abrupt and not customer friendly manner.

10

Kara

Sep 14, 2025

·

Stayed 1 night

Staff was very helpful checking in. Room was very clean. We enjoyed our stay.

8

Chris

May 15, 2023

·

Stayed 1 night

No complaints, free car parking, decent breakfast, friendly staff

10

Ian

Nov 30, 2025

·

Stayed 2 nights

Great staff. Great breakfasts.

10

SUSAN

Dec 26, 2025

·

Stayed 2 nights

Great friendly staff .

10

Hitesh

Mar 26, 2023

·

Stayed 3 nights

My Experience at Highfield Hotel was excellent - not very often I am able to say that recently. The Staff could not do emough to help.

10

Sonia

Sep 29, 2024

·

Stayed 1 night

I was checked in by a very lovely lady at reception. Room is very clean and more spacious than I thought - looked in the pictures. Bed is very comfortable too.

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AI-generated summary based on recent guest reviews

Location

Convenient for Durham and exploring the North East, with a bus stop to the city nearby. Being beside a main road brings traffic noise for front‑facing rooms, while rooms at the back are quieter.

Related guest reviews

6

William

Sep 19, 2024

·

Stayed 1 night

Hotel is between 2 roads, one is noisy highway. You need a room on the other side. Walls are thin but neighbours were quiet.

10

Keith

Oct 20, 2025

·

Stayed 3 nights

Good position for visiting area.

8

Julie

May 25, 2023

·

Stayed 2 nights

We were visiting family and found this hotel fit the bill perfectly. Great position for exploring the North East which I had never been to before.

10

IAN

Aug 13, 2025

·

Stayed 3 nights

Good value for money. Good food options and nice bar. Parking facilities. Bus service in to Durham right outside the door.

10

PHILIP

Feb 17, 2025

·

Stayed 2 nights

Used Highfield many times. Always reliable with super staff. Room was big and warm with giant comfy bed. Just be aware that road noise from the A690 is constant unless you’re in the odd-numbered rooms, as they are at the back of the hotel and are super quiet.

8

Tracey

May 28, 2024

·

Stayed 1 night

The Highfield Hotel was clean and located to enable to get to the Stadium by bus easily. The breakfast order as confusing. We had paid for bed and breakfast but were only allowed 5 cooked items and were chared 50p for each additional item. The charge would be better in the cost of the hotel.

10

Artur

Dec 27, 2023

·

Stayed 1 night

Good location and food.

8

David

Jun 26, 2024

·

Stayed 2 nights

Lovely quiet location, plenty of parking, nice breakfast

8

Yvonne

Aug 23, 2025

·

Stayed 4 nights

The staff were extremely pleasant and always ready to assist with anything. It was a good size room and quiet despite being near a busy road.

8

Janice

Mar 20, 2024

·

Stayed 3 nights

Very clean, lots of hot water & value for money. Some kind of hook needed in bathroom for clothes or dressing gown. Noisy at front of hotel that overlooks a busy A road when windows are open at night. Quiet once windows were closed.

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AI-generated summary based on recent guest reviews

Dining

The on‑site Thai restaurant and the bar receive frequent praise for quality and atmosphere. Breakfast is generally good but feedback on value and the five‑item ordering system is mixed, with some requests for more options such as fruit or non‑dairy milk.

Related guest reviews

8

David

Jun 21, 2025

·

Stayed 2 nights

Welcoming and friendly staff ,clean room similar to prem inn in design. Breakfast at £11.00 is not really worth it . The primary care centre near by does a full English for £6.00 far beter. Bar food though is good and if you want a bit of class trir Thai restaurant is excellent.

10

Jane

Oct 11, 2023

·

Stayed 1 night

Premier inn standard, better prices. There was a Thai restaurant attached to the hotel or you could eat in the bar which served some Thai dishes and some classic pub grub. We were very satisfied with the quality of the food.

8

Susan

Oct 19, 2025

·

Stayed 1 night

Room immaculate , the Thai restaurant was amazing . Good breakfast

10

Ian

Nov 30, 2025

·

Stayed 2 nights

Great staff. Great breakfasts.

8

Tracey

May 28, 2024

·

Stayed 1 night

The Highfield Hotel was clean and located to enable to get to the Stadium by bus easily. The breakfast order as confusing. We had paid for bed and breakfast but were only allowed 5 cooked items and were chared 50p for each additional item. The charge would be better in the cost of the hotel.

10

william

Nov 20, 2023

·

Stayed 1 night

Great place to stay, friendly staff, nice rooms with comfortable beds, and a relaxing bar, had a meal from the Thai restaurant and it was amazing. Only a very minor thing but the shower could do with a shelf to rest toiletries on when using and water pressure was low although shower was nice and hot.May have been because I was in end room.

8

Philip

Nov 1, 2025

·

Stayed 1 night

Best part of trip is the friendliness of staff genuine feeling wanted to help Would have liked vegan option for breakfast particularly non dairy milk

10

Matthew

Jun 3, 2025

·

Stayed 2 nights

Thai restaurant (Star of Siam) was excellent.

10

Matt

Sep 14, 2025

·

Stayed 1 night

Very nice hotel. Room was bigger than I expected and in very good clean condition. Although on my own, I paid a tiny bit more for the double bed which was a really good size and well worth it. I also reserved a table at the on premise Thai Restaurant. Great food, freshly cooked and nice smiley service from all staff, meant it was a good experience. The hotel bar is very good too. Has a pub vibe about it with TV showing sports etc. Plenty of free parking with no issues at all. Highly recommended for a cost effective stay.

8

Sudeep

Apr 26, 2025

·

Stayed 1 night

Excellent service, very convenient. Breakfast can be better

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$102
March	$103
April	$89
May	$127
June	$107
July	$103
August	$127
September	$107
October	$110
November	$102
December	$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $208
6 $121	7 $114	8 $141	9 $132	10 $108	11 $120	12 $938
13 $96	14 $93	15 $98	16 $108	17 $120	18 $154	19 $174
20 $84	21 $94	22 $105	23 $91	24 $95	25 $202	26
27 $102	28 $89	29 $101	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $78	3 $157
4 $74	5 $73	6 $80	7 $83	8 $80	9 $80	10 $116
11 $78	12 $78	13 $85	14 $93	15 $89	16 $82	17 $97
18 $72	19 $75	20 $82	21 $84	22 $80	23 $85	24 $107
25 $74	26 $79	27 $84	28 $86	29 $77	30 $81	31 $122

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Monthly average prices

About this property

Location

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What guests think

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Good to know

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