Royal Extended Stay

I booked online here at hotels.com Hotel is listed as pet friendly. So I booked a 6 day stay. When I arrived there were 3 listed names for the hotel! Budget Inn Royal Extended Stay USA INN. Every building looked just as the other. Same hotel property. Everyone for each name business in the same lot was to go to the first building for check-in. It made absolutely no sense at all. I drove back around from the last building to the first for check-in. Then, I was told no pets allowed and they wouldn't honor my reservation. And asked for more money if they let a pet stay. Which was not the terms of the agreement. I was livid. Called the # for the booked trip and had trip insurance. Was told on the phone I would be refunded and it takes 72 hours. Today I got an email and was told they wouldn't fully refund the 6 day stay. Scammy for sure.

Room walls, counter tops, and furniture tops for filthy. Bathroom was molding. Inside of shower curtain was unclean. Room smelled strongly of tobacco. Door lock was flimsy. Tenants were noisy in the parking lot (yelling and fighting) from 6pm to 3 am. Hotel at end of Knoxville airport. So lots of jet noise starting at 3am when Airborne delivery jets depart. Hotel required an additional $50 deposit (still not refunded!). TV sound and image not sync'd. I could do on. Never again!!!!

checked in approximately at 5:30 Friday afternoon June 14th 2024 got a room key the employee at the counter a female gave us a room key had to ride on a sticky note with the room number was approximately 11:00 Friday night our room door opens with somebody standing there cuz they got the same room as we did once we went to the office the lady said oh I did not realize there was anybody in that room that was a big mistake for them to do and then we went to check out it approximately 3:30 this morning Saturday June 15th 2024 the same employee was working and she informed us that it was a computer glitch so she contradict her story from just this earlier a few hours before that I had found two live cockroaches crawling on the floor one dead there was one left in the room underneath of a cup so they would be able to see it did not get no apology for anything still have not got my deposit back on the room there was smeared dried blood at the check-in desk right by the sign machine that you have customers sign the faucet you go to turn the water on in about come off underneath of the the cabinet toilet did not flush unless you stood there for a good minute holding the handle down the swimming pool had children's floaties swimming in what look like a river moat it was completely green algae field pretty nasty so I would appreciate if I would get someone to return my phone call at the earliest convenient at 423 973-3702 I'm requesting a full refund of the purchase that I had made an

I booked online. They said it was pet friendly. Got there to register and they said no dogs allowed. I told them to cancel my reservations and they said they couldn't I would need to do so here on hotels com So that's what I did. Then they charged me for the trip and refused to refund my money. They are crooks. They say they are the Royal Extended stay. It is what is on the building. But the hotel check-in office is for Royal Extended stay, Budget, and USA inn. How can one hotel be 3 hotels in one. Scammy for sure.

Worst place ever. Rooms dirty the floor wasn't even mopped.Roaches. And i didnt even get to stay at the motel i booked.they put me in the motel next to them.Never again will i go back.

It was fairly clean, quiet but no pool or laundry

A big bug in bathroom. The place looked 50 years behind in. The decor

Roaches dirty floor dirty sheets burn holes in blaket shower curtain rod sagging soakek the floor drawer missing from furniture drywall hanging from ceiling paint bubbling and feeling honestly I think its the people that own it

Room walls, counter tops, and furniture tops for filthy. Bathroom was molding. Inside of shower curtain was unclean. Room smelled strongly of tobacco. Door lock was flimsy. Tenants were noisy in the parking lot (yelling and fighting) from 6pm to 3 am. Hotel at end of Knoxville airport. So lots of jet noise starting at 3am when Airborne delivery jets depart. Hotel required an additional $50 deposit (still not refunded!). TV sound and image not sync'd. I could do on. Never again!!!!

The room was disgusting, I took pictures of the cigarette ashes, cockroaches, and BLOOD that was not cleaned up. The tub would not drain when I showered and the nob to make it drain was broken. I told the business and they offered no help, other than bringing a microwave and never brought it. Hotels.com gave false advertisement by saying they had a microwave, the fridge was completely iced over.

I booked a room For my 76 yo mother at the Royal Hotel in Alcoa TN. The 1st room was filthy and had no light bulbs. They gave us a second room and it was just as bad with actual feces on the toilet. I went to the manager and asked for a refund he said yes just call where you booked through and we will issue. Upon 3 attempts without refund i was not offered any type of compensation or credit from either the hotel or expedia for allowing a motel like that to be booked through their site.

I didnt like that someone went into my room when i was gone and left the door open. I also didn't like that there were roaches, stained sheets, cigarette burns in the blanket, and i had to put the fu**ing chair in front of the door when i slept to feel even fractionally safe. Also ; The AC didnt really work. 2 out of 10 stars. Wont be staying there again.

Property was run down upon arrival when we entered room there was dead roaches on the floor and in the tub sheets were stained walls were stained ceiling had mold and water damage it was so bad we walked to the front desk to ask if they would clean it or something was told they jad no one to clean it or anyway to provide clean linings we just handed in our room keys and left drove 18 miles and found a nicer hotel

Very Dirty believe the other reviews and save your money! everything is out of date

Worst place ever. Rooms dirty the floor wasn't even mopped.Roaches. And i didnt even get to stay at the motel i booked.they put me in the motel next to them.Never again will i go back.

Check in is not described properly on the website. The room was extremely dirty, the bed had crumbs. The microwave and fridge looked like it hadn’t been used or cleaned in months. When we started the shower, the water came out brown for a few minutes. No trash bags or cans. The sheets looked yellow and with holes. Absolutely the worst. Does not match at all with the description

The king size bed was to die for! So very comfy. Not a nationally known motel. Yes, frig/microwave but no coffee maker nor hair dryer. Two installed lights with inconvenient on/off buttons. No lamps at bedside.. Local telephone on nightstand with no cord. Floors could use a good scrubbing. One side chair in the king room. Staff was pleasant once he was encouraged. Did enjoy the convenience to our destination, the quiet area (except for the airplanes landing but that was considered knowing it is located near the airport. Price was right and the conveniences are offered in accordance with the price. Want a clean confortable bed for the night? This is it for sure. Cable TV helps a whole lot as well.

A big bug in bathroom. The place looked 50 years behind in. The decor

Animal/bug Droppings in drawer, curtains wouldnt close, no trash can, heat wouldnt work, could feel springs in mattress and sunk down to box spring. Left hotel and went to another.

Roaches dead air conditioner didn’t work no tv in room 138

I didnt like that someone went into my room when i was gone and left the door open. I also didn't like that there were roaches, stained sheets, cigarette burns in the blanket, and i had to put the fu**ing chair in front of the door when i slept to feel even fractionally safe. Also ; The AC didnt really work. 2 out of 10 stars. Wont be staying there again.

Stayed here for a night while we visited in laws who just had a baby. We were just there for sleep. Bed wasnt bad, but half the lights took forever to turn on. We checked in just after 8 pm. So that was a bit of the problem. We were trying to watch some tv, but the cable or whatever wouldnt work and 2 different people came by to fix it and nothing, so we gave up on that and went to bed. However the smell of urine from the caked on mess on the outside of the toilet made it hard to get to go to sleep.

Property was run down upon arrival when we entered room there was dead roaches on the floor and in the tub sheets were stained walls were stained ceiling had mold and water damage it was so bad we walked to the front desk to ask if they would clean it or something was told they jad no one to clean it or anyway to provide clean linings we just handed in our room keys and left drove 18 miles and found a nicer hotel

No remote in room and went to front desk to make them aware. Front desk stated they would let the maintenance man know and he would bring the remote, which he never did. The front window of the room was totally cracked in many places and then taped together, not a lot of security. The shower knob fell off in my hand into the tub when I turned the shower water on. I also saw a large bug/beetle crawling on the toilet. Way to many significant issues with this hotel and their rooms.

lack of outlets in convenient places, the cheap led light strips that were too bright, the noisy mini fridge that was hard to open,

I have stayed in some cheap hotels, but I have never stayed in one with such disrepair, safety concerns, health concerns, and overall misguidance online. Between filthy rooms, no sheets, trash on the floors, burns and stains on the furniture and floors, mold, nonfunctional chain door locks, non-working exhaust fans, holes in walls, gaps in the exterior door to see outside from in. Health department needs to shut this facility down right away due to the water damage and mold and overall disrepair.

I booked online here at hotels.com Hotel is listed as pet friendly. So I booked a 6 day stay. When I arrived there were 3 listed names for the hotel! Budget Inn Royal Extended Stay USA INN. Every building looked just as the other. Same hotel property. Everyone for each name business in the same lot was to go to the first building for check-in. It made absolutely no sense at all. I drove back around from the last building to the first for check-in. Then, I was told no pets allowed and they wouldn't honor my reservation. And asked for more money if they let a pet stay. Which was not the terms of the agreement. I was livid. Called the # for the booked trip and had trip insurance. Was told on the phone I would be refunded and it takes 72 hours. Today I got an email and was told they wouldn't fully refund the 6 day stay. Scammy for sure.

Ran down, hard beds, ask for all ids for everyone thats in the room. Rude employees.

Room walls, counter tops, and furniture tops for filthy. Bathroom was molding. Inside of shower curtain was unclean. Room smelled strongly of tobacco. Door lock was flimsy. Tenants were noisy in the parking lot (yelling and fighting) from 6pm to 3 am. Hotel at end of Knoxville airport. So lots of jet noise starting at 3am when Airborne delivery jets depart. Hotel required an additional $50 deposit (still not refunded!). TV sound and image not sync'd. I could do on. Never again!!!!

Staff was rude, room smelled like cigarette smoke. There was mold in the bathroom and stains on the sheets.

checked in approximately at 5:30 Friday afternoon June 14th 2024 got a room key the employee at the counter a female gave us a room key had to ride on a sticky note with the room number was approximately 11:00 Friday night our room door opens with somebody standing there cuz they got the same room as we did once we went to the office the lady said oh I did not realize there was anybody in that room that was a big mistake for them to do and then we went to check out it approximately 3:30 this morning Saturday June 15th 2024 the same employee was working and she informed us that it was a computer glitch so she contradict her story from just this earlier a few hours before that I had found two live cockroaches crawling on the floor one dead there was one left in the room underneath of a cup so they would be able to see it did not get no apology for anything still have not got my deposit back on the room there was smeared dried blood at the check-in desk right by the sign machine that you have customers sign the faucet you go to turn the water on in about come off underneath of the the cabinet toilet did not flush unless you stood there for a good minute holding the handle down the swimming pool had children's floaties swimming in what look like a river moat it was completely green algae field pretty nasty so I would appreciate if I would get someone to return my phone call at the earliest convenient at 423 973-3702 I'm requesting a full refund of the purchase that I had made an

Got to property and was told check in was at 3. It wouldn't have been a problem if it would have been any other day besides Thanksgiving and nothing was open. Was also surprised with a $50 deposit at check in even though there was nothing saying this in the reservation. My husband who recently lost his id was not allowed to stay with me because of property rules of all adults needing an ID to stay. Beds were hard. Found a roach crawling on my drink. The price was reasonable but I will not stay somewhere that I can't have my husband especially when I'm 4 months pregnant.

I booked online. They said it was pet friendly. Got there to register and they said no dogs allowed. I told them to cancel my reservations and they said they couldn't I would need to do so here on hotels com So that's what I did. Then they charged me for the trip and refused to refund my money. They are crooks. They say they are the Royal Extended stay. It is what is on the building. But the hotel check-in office is for Royal Extended stay, Budget, and USA inn. How can one hotel be 3 hotels in one. Scammy for sure.

Great Front Desk, friendly, understanding! Thanks!!

Carla, at the front desk, who gave us a ride to the airport was wonderful. Its a basic economy hotel. That should explain everything else

We reserved a room online and when we got there, we were informed there was a $50 deposit per room, and we still haven't received our deposit refunded back to us. The front desk clerk on first shift and second was so rude, if it wasn't for it being thanksgiving day I would e went somewhere else. But that will be the last time I go there.

The king size bed was to die for! So very comfy. Not a nationally known motel. Yes, frig/microwave but no coffee maker nor hair dryer. Two installed lights with inconvenient on/off buttons. No lamps at bedside.. Local telephone on nightstand with no cord. Floors could use a good scrubbing. One side chair in the king room. Staff was pleasant once he was encouraged. Did enjoy the convenience to our destination, the quiet area (except for the airplanes landing but that was considered knowing it is located near the airport. Price was right and the conveniences are offered in accordance with the price. Want a clean confortable bed for the night? This is it for sure. Cable TV helps a whole lot as well.

Room walls, counter tops, and furniture tops for filthy. Bathroom was molding. Inside of shower curtain was unclean. Room smelled strongly of tobacco. Door lock was flimsy. Tenants were noisy in the parking lot (yelling and fighting) from 6pm to 3 am. Hotel at end of Knoxville airport. So lots of jet noise starting at 3am when Airborne delivery jets depart. Hotel required an additional $50 deposit (still not refunded!). TV sound and image not sync'd. I could do on. Never again!!!!

My flights had been delayed for two days, so I finally arrived in knoxville at 1AM after 48 hours in an airport. Exhausted, this was one of the few rooms I could find close to the airport (we were in the middle of a winter storm). I booked at the airport and checked in a short time later. Even with all that I had been through and just wanting a nights sleep, I left after being there for less than 15 minutes. Wall were cracking, there was what looked like vomit splatted across the bathroom wall, dirt everywhere, gross mattress and the worst part was the roaches! Crawling across nightstands and floors. STAY AWAY FROM THIS HOTEL!

It was quiet and comfortable, the front desk woman was very polite and informative. I’ll be staying with Royal again very soon

Nothing but cockroaches running around. Asked for roomservice and the clieaned it didn't look like it. Planes screaming by when landing right over my room.

It was fairly clean, quiet but no pool or laundry

Carla, at the front desk, who gave us a ride to the airport was wonderful. Its a basic economy hotel. That should explain everything else