Sanctuary Lakes Fauna Retreat

From

$92

/ night

Sanctuary Lakes Fauna Retreat - Reception

Prices for Sanctuary Lakes Fauna Retreat

Select dates to see prices and availability

From

$92

/ night

Monthly average prices

Nightly prices at Sanctuary Lakes Fauna Retreat average $152 in November, the cheapest month, and $155 in January, the most expensive, based on the last 12 months.

Average nightly price at Sanctuary Lakes Fauna Retreat by month, last 12 months (USD)
Month	Average price
January	$155
November	$152

Most expensive: January (~$155)

Cheapest: November (~$152)

About this property

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This aparthotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.

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Location

1 Shell Street, Urangan, Hervey Bay, Queensland, Australia

Urangan Pier (0.6 miles)

Hervey Bay Botanic Garden (0.7 miles)

Esplanade (0.8 miles)

Urangan Central Shopping Centre (0.9 miles)

Shelly Beach (1 miles)

Great Sandy Strait (1 miles)

More location info

Room options

Queen Family Villa

Room details

2 Queen Beds

and

1 Twin Bed

Sleeps 5

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Superior Queen Villa

Room details

1 Queen Bed

Sleeps 2

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Superior Studio Villa

Room details

1 Queen Bed

and

1 Twin Bed

Sleeps 3

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Superior Villa

Room details

1 Full Bed

and

1 Twin Bed

Sleeps 3

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Family Villa

Room details

1 Queen Bed

and

3× Twin Beds

Sleeps 5

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Queen Villa

Room details

1 Queen Bed

Sleeps 2

430 ft²

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Superior Family Villa

Room details

1 Queen Bed

and

3× Twin Beds

Sleeps 5

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Studio Villa

Room details

1 Queen Bed

and

1 Twin Bed

Sleeps 3

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Economy Queen Villa

Room details

1 Queen Bed

Sleeps 2

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Standard Villa

Room details

1 Queen Bed

and

2 Twin Beds

Sleeps 4

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Economy Family Villa

Room details

1 Queen Bed

and

3× Twin Beds

Sleeps 5

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Economy Studio Villa

Room details

1 Queen Bed

and

1 Twin Bed

Sleeps 3

Air Conditioning

Heating

Kitchenette

Patio

Indoor Private Spa Tub

Guest reviews of Sanctuary Lakes Fauna Retreat

8.7

Fabulous

Based on 754 verified reviews

Who stays here?

Couple

51%

Family

39%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

At Sanctuary Lakes Fauna Retreat, guests consistently praise the peaceful lakeside setting with abundant bird and turtle life, private self-contained cabins, and relaxing quiet, while noting that many units feel dated and some maintenance or Wi-Fi issues can occur.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Housekeeping is generally good, though some reviews mention stained furniture, sticky floors, or unclean outdoor areas. Staff and managers are frequently praised as friendly and helpful, with quick support when needed, though a few guests reported unfriendly service or unresolved faults. Shops, the foreshore and the beach are within walking distance for some, and most amenities are an easy drive. Expect a tranquil, nature-focused stay in older, self-catering cabins.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

Brett

Jan 2, 2023

Stayed 19,359 nights

Commendations great views, great great amenities

Rod

Apr 9, 2024

Stayed 4 nights

Great little quiet spot with room to park the boat after a day on the water

Dane

Nov 4, 2024

Stayed 2 nights

Great cabins and excellent facilities

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and bathrooms clean, but several reported missed areas such as stained furniture, sticky floors, or unclean balconies and shower frames. Standards appear inconsistent across cabins.

Related guest reviews

Peter

Sep 22, 2024

Stayed 3 nights

A great place to rest and relax. Beautiful surroundings and very clean and quiet.

Ian

Jan 19, 2023

Stayed 3 nights

Where do I begin? Please note, I have taken photos to back up the following. I had booked on line for 4 nights accommodation. Mon Jan 16 - Thu 19. I checked in mid afternoon, received instructions on where cabin 29 was and moved in only to discover 1. No Wifi. On inquiring with the managers why? I was told only a limited number of cabins had Wifi and if I wanted Wifi there was another cabin available for an extra $30 per night. That got me thinking maybe this was an up sell or a bit of a con. Had I known this on booking I would have booked elsewhere. 2. On checking the accommodation, I discovered: The bathroom light fitting had been replaced and a rather large hole had been left in the celing from the previous fitting. The hole had been stuffed with a ball of paper! 3.The toilet seat was not fitted correctly and was loose. 4.The shower screen door frame was really dirty at the base and looked and felt like it had not been cleaned properly in a long time. 4, The vanity basin and shower drains seemed to be partially blocked and took some time to clear. Not much fun when having a shower and standing in soapy water! 5.The main room celing had a long crack in it, directly over the bed. Also, where the celing cornice met the wall, there were long cracks. In both cases I could see where dust had been falling through. These cracks should be cleaned and sealed. I didn't think it was healthy to sleep under these cracks. I checked out the following morning.! Not a happy chappy!

Andrew

Jan 22, 2023

Stayed 3 nights

Accommodation was clean and comfortable. Access to lake fauna was amazing.

Cassi

May 9, 2024

Stayed 4 nights

Clean and comfortable stay. Close drive to everything.

Audrey

Sep 11, 2023

Stayed 2 nights

We rented two chalets side by side - The fridges were not working - one froze everything, the other leaked water all day. The floors were sticky - as if they had been vacuumed but not mopped. the ceiling fan was so noisy we had to switch it off. Crockery was chipped - generally the chalets were run down and need updating

Yvonne

Aug 30, 2024

Stayed 3 nights

Beautiful location.very comfortable bed. Bathroom very clean.Lounge chairs badly stained could do with covers. Microwave rusty. In saying that I would stay again. Value for money

Yasser

Sep 26, 2024

Stayed 3 nights

Staff are not friendly, AC was not working even we complained twice and no action taken, the balcony hasn't been cleaned for ages, they have provided very few housekeeping and when we asked for an additional toilet paper roll they charged us $2.03 for it. Note: we got a villa for 5 for 3 nights and they provided 2 shampoos, 2 soaps and 1.5 toilet paper rolls!!!

Lilibeth

Feb 3, 2025

Stayed 3 nights

We had a great time, the room was cozy and clean, Staff are friendly and helpful. We will definitely comeback

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AI-generated summary based on recent guest reviews

Rooms

Cabins are comfortable and self-contained with lake views, but many are dated and some have appliance or fixture issues. Wi-Fi can be weak or unavailable in certain units.

Related guest reviews

Emma

Feb 29, 2024

Stayed 2 nights

Quiet, private cabins with a great outdoor area next to the lake. Fully equipt kitchen with everything needed to cook for yourself.

ROBIN

Apr 8, 2024

Stayed 3 nights

Lovely environment. WI a bid not connected for short times. Signal a bit weak.

Kathy

Aug 9, 2024

Stayed 3 nights

our cabin a little dated, but extremely good value for what it was with comfy bed & great shower pressure in pleasant sanctuary with easy check in etc there are some amazingly renovated cabins within in this gated bird & turtle sanctuary but we chose to save a few dollar in a more dated one & it was very adequate.

Oct 3, 2023

Stayed 4 nights

very quiet and relaxing….sadly the fan did not work, & the curtains did not close properly as they were broken…all in all the quietness of the place made it very enjoyable :)

paul

Mar 22, 2024

Stayed 2 nights

very poor condition

Andrew

Jul 29, 2024

Stayed 3 nights

loved the wild life.our cabin was comfortable but needed a little up dating.a few small maintenance issues could be addressed.but in all great place to stay.we will certainly come back.

Audrey

Sep 11, 2023

Stayed 2 nights

Yvonne

Aug 30, 2024

Stayed 3 nights

Beautiful location.very comfortable bed. Bathroom very clean.Lounge chairs badly stained could do with covers. Microwave rusty. In saying that I would stay again. Value for money

wayne

Mar 7, 2025

Stayed 2 nights

Was simply wonderful . Geat location , lovely stand alone villa on lake teaming with birdlife and turtles . Quite roomy and well equipped 💕

Dennis

Mar 16, 2023

Stayed 19 nights

It was close to where my family lives so just a quick walk away. The villas are dated, but adequate for my purposes as I didn't spend much time there. The internet was non existent and upon moving villas, the internet was sporadic. In this day and age I would have thought internet would be available and reliable.

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AI-generated summary based on recent guest reviews

Service

Hosts and managers are widely described as friendly, helpful and responsive, including assistance with late arrivals. A few guests experienced unfriendly service or unresolved issues.

Related guest reviews

Stephen

Aug 24, 2023

Stayed 3 nights

Great place and excellent management. Highly recommend

Peter

Aug 10, 2024

Stayed 3 nights

Many thanks to the owners putting ours fears, of our 1am arrival, to rest by sorting out a taxi and clear information how to get in. The location is wonderful especially if you like birdlife! A relaxing stop off to go to K’Gari and couldn’t have asked for more!

Errin

Jul 9, 2023

Stayed 3 nights

A great place to stay for families for some wonderful interactions with local wildlife. Hosts are very friendly and welcoming, would thoroughly recommend.

Lewis

Oct 29, 2023

Stayed 4 nights

First time stay but definatly not my last 4 nights in a lovely comfortable villa quite surrounds a fully equiped unit nothing short of great hosts frendly and helpfull free wi-fi intrernet also Thank you Sanctuary Lakes

Elayne

Jul 23, 2023

Stayed 4 nights

Loved our stay, loved the birds and turtles, staff were excellent, room was great

Felicity

Jan 7, 2023

Stayed 19,364 nights

Peaceful place, love the wildlife and atmosphere. Kids loved it. Staff were friendly. Would stay here again and would recommend

Yasser

Sep 26, 2024

Stayed 3 nights

Andy

Sep 17, 2023

Stayed 10 nights

Very restful environment. No traffic noise and very private cabins. The managers promptly addressed any problems that arose so no frustrations...

Pat

Sep 7, 2023

Stayed 2 nights

A beautiful, quiet setting in comfortable accommodation with friendly, healthy people. Will return.

Lilibeth

Feb 3, 2025

Stayed 3 nights

We had a great time, the room was cozy and clean, Staff are friendly and helpful. We will definitely comeback

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AI-generated summary based on recent guest reviews

Location

Quiet, lakeside setting with abundant wildlife and little traffic noise. Shops, the foreshore and beach are nearby on foot for some, with easy driving access to Hervey Bay sights.

Related guest reviews

Terese

Jul 19, 2023

Stayed 4 nights

Loved feeding the turtles in the lake they were very friendly. A lovely quiet setting close to the beach.

Michael

Aug 6, 2023

Stayed 2 nights

Beautiful location, walking distance to foreshore, shops and restaurants.

Denis

Sep 1, 2023

Stayed 4 nights

A very comfortable convenient place to stay in Hervey Bay. Every unit has a peaceful view over part of the lake. Everything you need for self catering. Woolworths is an easy walk away. We loved our stay at Sanctuary Lakes

Peter

Aug 10, 2024

Stayed 3 nights

Naomi

Aug 13, 2023

Stayed 4 nights

This was a great spot to wake up and sit on the front porch with your coffee overlooking the lake, listening and viewing the wildlife.

Cassi

May 9, 2024

Stayed 4 nights

Clean and comfortable stay. Close drive to everything.

Sandra

Oct 31, 2022

Stayed 2 nights

My husband and l had a wonderful time in Hervey Bay and our accommodation was in a great location. We were close to everything we needed and our unit was in a lovely quiet location. You didn’t feel like you were in town.

Rod

Apr 9, 2024

Stayed 4 nights

Great little quiet spot with room to park the boat after a day on the water

Andy

Sep 17, 2023

Stayed 10 nights

Very restful environment. No traffic noise and very private cabins. The managers promptly addressed any problems that arose so no frustrations...

wayne

Mar 7, 2025

Stayed 2 nights

Was simply wonderful . Geat location , lovely stand alone villa on lake teaming with birdlife and turtles . Quite roomy and well equipped 💕

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Lisa

Jul 13, 2026

Stayed 2 nights

We loved our stay at Sanctuary Lakes Fauna Retreat. The gorgeous little cabin is set in a peaceful lakeside setting surrounded by wildlife, making it the perfect place to relax and unwind. The cabin was spick and span and fully self-contained, with a lovely deck overlooking the lakes. There were plenty of blankets to keep us cosy on the cold winter nights, although the air conditioning kept the cabin perfectly comfortable. Tea and coffee were provided, along with complimentary milk, and the full-size fridge and microwave made it easy to bring our own meals for a longer stay. If I had just one suggestion for improvement, it would be the shower. The water was beautifully hot, but the shower rose seemed to have a split personality. One jet had enough pressure to cut steel, while the others felt like I'd turned up to the O.K. Corral armed with a water pistol! I kept trying to look up to see if the shower head needed turning to a different spray setting, but judging the angle while being pelted from all directions proved a challenge, so I eventually surrendered. The check-out process was a little tricky with no instructions on whether to leave the keys in the room or at reception (which was closed with no drop box). Eventually I texted for instructions and all was easily sorted! A wonderful place to stay, and we'd happily return.

Stephanie

Apr 21, 2026

Stayed 5 nights

From the beautiful lake with Turtles and Ducks. To the amazing villa with the comfiest bed. Everything was perfect. Close to shops and the boat harbour. Truly a tranquil getaway.

wayne

Mar 7, 2025

Stayed 2 nights

Was simply wonderful . Geat location , lovely stand alone villa on lake teaming with birdlife and turtles . Quite roomy and well equipped 💕

Lilibeth

Feb 3, 2025

Stayed 3 nights

We had a great time, the room was cozy and clean, Staff are friendly and helpful. We will definitely comeback

Dane

Nov 4, 2024

Stayed 2 nights

Great cabins and excellent facilities

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 17:00

Before 10:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Sanctuary Lakes Fauna Retreat

Is parking available at the property?

Free self-parking is available on-site, but parking is limited.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 5:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge. Guests should arrange the transfer in advance.

Where is the property located in relation to key landmarks?

The property is located in Urangan, Hervey Bay, within a 15-minute walk of Urangan Pier and Hervey Bay Botanic Garden. It is approximately 0.3 miles from the Esplanade and 1.1 miles from Reefworld Aquarium.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool that is seasonal. Guests can enjoy the pool during operational hours.

What are the policies for guests staying with children?

Up to 3 children aged 17 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Have a question?

Instant AI responses are based on hotel information

The front desk is open daily from 8:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 18 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Alcohol is not served at this property.
The property is professionally cleaned.
Contactless check-in and contactless check-out are available.

Credit card charges are subject to a surcharge of 1.68 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.