Name: Holiday Inn Express & Suites - Spartanburg-North by IHG
Address: 161 Sha Lane, Spartanburg, South Carolina, United States of America, Spartanburg, South Carolina, US
Price range: US$98–US$279 per night
Rating: 8.58

What guests think

Across recent reviews, Holiday Inn Express & Suites - Spartanburg-North by IHG earns praise for friendly staff, spacious rooms, and a convenient I-85 location, with many guests using the indoor pool during quick stopovers.

Noted drawbacks include intermittent AC or humidity problems, occasional lack of hot water, and limited soundproofing near the highway. Cleanliness feedback is mixed: while many stays are spotless, some reviews cite odors, pests, sticky carpets, or dirty public areas. Breakfast is often well liked yet inconsistent, with equipment outages and variable quality; facilities like the pool and elevators also see periodic maintenance issues. Expect a convenient, value stay if you prioritize location and service over flawless maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is popular but sometimes closed, unheated, or cold; there is no hot tub. Guests also noted occasional elevator problems and ice machines out of order.

Related guest reviews

8

Jason

2 Apr 2024

·

Stayed 3 nights

Geoff and his staff were very friendly. Greeted my family and made our stay comfortable. Pool was great only thing that happened was it required maintenance that was out of their control. My boys did swim 2 out of 3 nights we stayed. Definitely would recommend this to other’s traveling the area.

8

Vanessa

30 Dec 2023

·

Stayed 2 nights

Very clean room and spacious. Great heated pool. No Hot water in shower during our 2 night stay. Breakfast option weren't the best due to broken equipment to toast bread or other warmerable items. Milk for cereal was in a gallon jug rather than individual cartons, which was not sanitary.

8

Lesleah

17 Apr 2024

·

Stayed 3 nights

Wasn’t too happy about the pool being closed besides one day. Other than that, it was okay.

8

Kristine

13 Nov 2025

·

Stayed 1 night

Comfortable beds, quiet rooms, friendly check-in and breakfast staff. Kids enjoyed the pool. Breakfast offered good options both hot and cold.

10

Jeffrey

10 Dec 2024

·

Stayed 3 nights

Very nice - Clean pool, complimentary breakfast - friendly staff. Highly recommended!

6

Tracy

3 Jul 2024

·

Stayed 4 nights

Pool was too cold

8

Joseph

13 Jul 2025

·

Stayed 1 night

Does not have a hot tub. When asked where it was, site never had one. “False information was given by the third party. “

6

Jenny

10 Dec 2022

·

Stayed 1 night

Front desk clerk Tom was very friendly and had our room keys ready for us when we arrived. The front lobby was clean but the elevator was very dirty. The room was probably the most spacious we have ever gotten which is a plus for our family of 6. However, there was food residue smudged on the microwave door, the Keurig was very dusty, there was hair on our nightstand and the bathroom floor had visible dirt piled in all the corners especially behind the door.

10

Angela

5 Aug 2023

·

Stayed 2 nights

I didn't like the fact that the ice machines were out of order. Other than that we had a wonderful stay. The staff was super friendly and very helpful.

6

Ashley

10 Feb 2023

·

Stayed 2 nights

We could not get into the laundry room. The pool heater was broken and my son was unable to swim. I was given a 25 dollar gift card for the inconvenience. The elevator was not clean. No hand sanitizer at any location. I stayed here 3 years ago and it was really nice. One of the elevators was down. I feel management has really let this property go down hill. I will not be staying here again.

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Cleanliness

Many guests found rooms clean, but feedback is mixed due to reports of odors, pests, sticky carpets, and unclean public areas.

Related guest reviews

6

Ariel

1 Oct 2023

·

Stayed 1 night

Killed 3 roaches in my room! Front desk service at night I did not like, the breakfast was not good didn’t have a lot of varieties for the food and the taste of the food was nasty. The only thing I liked about the room was the size of the room and like that they had an indoor pool for the kids. Other than that I did not. I didn’t have service once I got in the hotel so I tried to turn the Wi-Fi on that they have and it was weak service so didn’t have good service still inside the room. I will not be booking there again.

6

Tom

17 Oct 2025

·

Stayed 2 nights

Roaches in Bathroom. Hotel Room Doors slamming all throughout the night. Window shade would not go up.

10

Roy

2 Dec 2025

·

Stayed 1 night

Great hotel for stopping by, breakfast was really nice, rooms were clean

10

Timothy

7 Nov 2023

·

Stayed 2 nights

Hotel and room was very clean. Breakfast was great.

6

Katherine

30 May 2023

·

Stayed 1 night

Room has an overwhelming lemon scent - too strong - but otherwise clean. Public areas were not so clean with floor being sticky. Staff was friendly.

6

Lela

19 Jun 2023

·

Stayed 1 night

I was disappointed in the common areas. They were extremely dirty. Room was nice though. I know they can’t control the hallway activity, it was really loud.

6

Matthew

31 Dec 2023

·

Stayed 1 night

Room had mildew smell and stale cigarette smell in hallway.

10

Frederick

12 Oct 2023

·

Stayed 2 nights

Hotel has been fully remodeled! Very clean and nice!

10

Vicki

12 Nov 2025

·

Stayed 4 nights

Clean & spacious room. Friendly staff. Excellent complimentary breakfast.

2

Hagai

8 Aug 2025

·

Stayed 1 night

Room and carpet was sticky and dirty, room smell very bad that we had to change the room, but the second room was dirty and the carpet was literally sticking to our fit, bathroom was dirty but the hallways and lobby was filthy and sticky.

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Rooms

Rooms are generally spacious and comfortable, but several reviews mention AC/humidity issues, limited soundproofing near I-85, and occasional failures of in-room amenities like refrigerators or TVs.

Related guest reviews

6

Vili

18 Jul 2025

·

Stayed 2 nights

If you want to hear loud trucks all night as you TRY to sleep , then this is your place . Not sure if it’s the window or the AC unit.Absolutely Terrible!!!

10

Kevin

18 Feb 2024

·

Stayed 1 night

My only complaint is that the first floor needs more sound proofing

10

MICHELLE

20 May 2024

·

Stayed 2 nights

Everyone was so friendly and nice. The only issue our refrigerator did not work and they sent someone up to see if they could fix it. Needless to say they could not

8

Lea Ann

6 Sept 2025

·

Stayed 1 night

The AC/Heat unit did not work the best. Thankful if was not a really hot night. Otherwise all was very good with room, the hotel in general and the staff.

10

Justin

25 Aug 2025

·

Stayed 1 night

The stay was excellent. The humidity in the room was very high, almost as if evertging had a damp film on it. Other than that, great facility.

10

Kimberly

11 Nov 2024

·

Stayed 1 night

Comfy beds & good size rooms for traveling with kiddos. Staff was friendly & breakfast was a plus.

6

Ann

19 Mar 2023

·

Stayed 1 night

The room was clean and comfortable, but there was constant noise from traffic, which made it hard to sleep. The hotel is close to a major highway. There were no tissue or lotion in the room, which I found surprising. There are only fast food restaurant options nearby.

8

Carrie

19 Jul 2025

·

Stayed 1 night

Room was clean. Very hot on arrival though. Took about five hours to cool off (arrived at 11PM- it was the middle of the night before it was cool in the room.) room had an odor because of the humidity. Room was so humid at arrival that the floor was moist. Check in was extremely slow. Breakfast was subpar.

10

David

12 May 2024

·

Stayed 4 nights

The staff responded quickly to our request to move rooms after the refrigerator wasn't working. Very nice staff.

6

Kevin

19 Feb 2024

·

Needs more sound proofing

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Service

Staff are frequently described as friendly and helpful with smooth check-ins. A minority reported problems such as slow or difficult check-ins, reservation or billing issues, and inconsistent professionalism.

Related guest reviews

2

Karen

22 May 2023

·

Stayed 2 nights

When I went to check in, they did not have my reservation. They were fully booked and I had to find another accommodation late at night with my 11-yr old daughter.

2

Chris

4 Oct 2025

·

Stayed 1 night

Terriable check in

6

Nicole

23 Dec 2024

·

Stayed 1 night

We were standing outside for check-in because they locked the hotel at night. We had to call the front desk and no one answered the phone for 5-10 or was even at the desk. We get inside and there was not any warm water for both of our showers and it was 45 degrees outside.

10

jane

28 Aug 2025

·

Stayed 1 night

Extremely kind and helpful staff

8

Kristine

13 Nov 2025

·

Stayed 1 night

Comfortable beds, quiet rooms, friendly check-in and breakfast staff. Kids enjoyed the pool. Breakfast offered good options both hot and cold.

10

Jo Ann

15 Dec 2024

·

Stayed 1 night

The staff was very helpful and it was one of the easiest check-in/check-out processes I have ever had!

10

Deleisha

26 Jan 2025

·

Stayed 2 nights

Staff was great and helpful. Check-in was quick and easy. Check-out was quick and easy. Our room (2 bed suite) was nice and cozy. Clean and no issue.

10

Martha

6 Nov 2023

·

Stayed 2 nights

Incredibly helpful customer service

2

Gwendolyn

27 Apr 2023

·

Stayed 2 nights

Hotel charged my credit card full rate of rooms that was prepaid through hotels.com and 10 days later I am still trying to get a refund. Customer service to resolve this issue has been the worst.

2

amy

2 Jan 2025

·

Stayed 1 night

Rude staff

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Location

Just off I-85, the location is convenient for through-travelers and errands, though highway noise is an issue for some. Nearby dining is limited, and a few guests mentioned area or safety concerns.

Related guest reviews

8

George

26 Nov 2024

·

Stayed 1 night

Not much around.

8

Delores

21 Jul 2023

·

Stayed 1 night

Easy access from I—85. Room was clean and comfortable. Laundry facilities on site and easy to use. Most staff members were pleasant and accommodating.

10

Patti

5 Aug 2025

·

Stayed 1 night

Excellent hotel for the $. Clean, friendly, spacious. Rooms were updated and beds comfortable. Very nice breakfast! My only drawback was proximity to good restaurants.

6

Rachel

14 Feb 2025

·

Stayed 1 night

After checking in we opted to stay at a different hotel even though we had already paid for this one. We made this choice due to the feeling we got with the area the hotel was in and the general overall feel of the place. We stayed at the Marriott of Spartanburg instead and really liked it.

6

Ann

19 Mar 2023

·

Stayed 1 night

The room was clean and comfortable, but there was constant noise from traffic, which made it hard to sleep. The hotel is close to a major highway. There were no tissue or lotion in the room, which I found surprising. There are only fast food restaurant options nearby.

6

KEATON

10 Jun 2024

·

Stayed 1 night

I like how this property accommodated my wife and 4 kids at short notice however upon first arrival it was hard to ignore the sign from the local law enforcement to remove valuables from your vehicle I know the hotel can't control the crime in the area. Upon entering the lobby there was a strange unpleasant mildewy/ chemical smell. Going up to our room after seeing the sign had me worried about the security of my family I noticed several of the room doors had damage near the lock mechanism assumingly due someone trying to forcibly gain entry into the room in the past, I'm not talking a little damage you could visually see where the mechanism went into the striker plate, and the hotel just used stain to cover the wood to make it less noticable. In the room the beds had several orange stains on the comforters which made me question if the bedding had been cleaned.

10

Mickey

17 Aug 2025

·

Stayed 2 nights

It was clean and near where. I had to go .

10

Tina

10 Sept 2025

·

Stayed 2 nights

Nice place off of I 85.

8

Rodney

1 Nov 2024

·

Stayed 2 nights

This hotel is in an especially convenient location for through-travelers, and measures up to your HI Express expectations. Just off of I-85, the exit has several close and convenient food options. There is a well-stocked snacks and drinks cupboard right at the front door, and cheerful staff nearby to help. The breakfast offered was okay for this retiree, just not what I would call remarkable.

10

Bounney

7 Sept 2025

·

Stayed 1 night

The hotel is conveniently located off the interstate. That's not an issue for us because it's close to one of the landmarks we plan to visit and we deep sleepers. If you want to some quiet try to request a room that not facing the interstate. The hotel itself is clean and modern. They finished renovations in 2024 and it really paid off. The staff were polite and professional.

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Dining

Breakfast is often praised for variety and convenience, but quality and presentation are inconsistent, with frequent equipment or supply issues and occasional cleanliness lapses in the dining area.

Related guest reviews

8

Nancy

15 Nov 2023

·

Stayed 1 night

Breakfast was good but the dining area was not cleaned during busy hours We had to pick up table trash and wipe off our table before sitting down to eat.

6

Erica

8 Jan 2024

·

Stayed 2 nights

Breakfast was not even a breakfast. Stove was broke so no hot foods at all. My girl was so excited. Also, the price for the room was more then what my reservation said.

8

Vanessa

30 Dec 2023

·

Stayed 2 nights

Very clean room and spacious. Great heated pool. No Hot water in shower during our 2 night stay. Breakfast option weren't the best due to broken equipment to toast bread or other warmerable items. Milk for cereal was in a gallon jug rather than individual cartons, which was not sanitary.

8

Kristine

13 Nov 2025

·

Stayed 1 night

Comfortable beds, quiet rooms, friendly check-in and breakfast staff. Kids enjoyed the pool. Breakfast offered good options both hot and cold.

10

Rita

2 Oct 2023

·

Stayed 1 night

THE property is very clean and well appointed. Our room was spacious and comfortable. The beds were very nice. Breakfast was enjoyable with veggie omelets, turkey and pork sausage, cinnamon rolls, assorted juices, fruit and other fare The staff was excellent, very helpful and personable. We would stay again.

8

Carrie

19 Jul 2025

·

Stayed 1 night

Room was clean. Very hot on arrival though. Took about five hours to cool off (arrived at 11PM- it was the middle of the night before it was cool in the room.) room had an odor because of the humidity. Room was so humid at arrival that the floor was moist. Check in was extremely slow. Breakfast was subpar.

6

Robert

26 Oct 2025

·

Stayed 2 nights

The gravy was very poor quality and the coffee is nasty. Both coffee machines quit operating and on Sunday the person making the food didn't know how to make the biscuits or gravy

10

Karen

4 Nov 2024

·

Stayed 1 night

Wonderful staff and a really great breakfast. Room was exceptionally clean

10

Vicki

12 Nov 2025

·

Stayed 4 nights

Clean & spacious room. Friendly staff. Excellent complimentary breakfast.

10

Paul

10 Jun 2025

·

Stayed 1 night

We enjoyed the cleanliness and comfort of the room and the breakfast was extremely good!

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Month	Average price
January	US$110
February	US$115
March	US$120
April	US$120
May	US$125
June	US$124
July	US$114
August	US$115
September	US$115
October	US$129
November	US$118
December	US$108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $279	16 $184	17 $137	18 $142	19 $152
20 $98	21 $122	22 $130	23 $129	24 $122	25 $163	26 $172
27 $102	28 $148	29 $134	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $150	2 $131	3 $116
4 $102	5 $133	6 $156	7 $173	8 $142	9 $177	10 $165
11 $105	12 $133	13 $151	14 $161	15 $142	16 $195	17 $161
18 $111	19 $117	20 $156	21 $153	22 $153	23 $121	24 $140
25 $106	26 $135	27 $142	28 $171	29 $130	30 $132	31 $119

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room

Suite, 1 King Bed (Additional Living Area)

Suite, 2 Queen Beds (Addl Living Area)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds (Extra Floor Space)

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Spartanburg-North by IHG

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Prices for upcoming dates