Hostal de la Luz - Spa Holistic Resort

Guests praise the spa, temazcal, yoga and meditation, plus numerous pools and quiet relaxation areas with beautiful grounds and views. Downsides include dirty or overheated pools, lack of poolside service, and some consider the temazcal overpriced.

Feedback is mixed: repeated mentions of dirty pools, hair or items left in bedding, and neglected common areas with insects or cobwebs, though some note clean rooms. Glasses and dishes left around pool areas are also reported.

Rooms are simple and somewhat dated, with frequent maintenance issues (weak or inconsistent hot water, worn fixtures, leaky AC, squeaky beds, malfunctioning curtains) and occasional noise; they often lack in-room TV and Wi-Fi by design. Some are quiet or spacious and offer good views.

Service ranges from friendly, accommodating staff to slow or inconsistent attention at reception, the spa, and the restaurant. Reports include rude attitudes, uneven follow-through, and limited poolside or nighttime assistance, though some issues were resolved promptly.

Scenic, peaceful setting about 15 minutes from Tepoztlán with striking mountain views and limited cell signal. The remote location may require driving for dining, and occasional off-site noise has been noted.

Experiences vary: many enjoyed tasty meals, while others found quality average or poor, portions small, options limited, and service slow. Some mention insects around the dining area and confusion about included breakfast.