SENTIDO Aequora Lanzarote Suites
$214
/ night
Avg. for November
Prices for SENTIDO Aequora Lanzarote Suites
Select dates to see prices and availability
$214
/ night
Avg. for November
Monthly average prices
Nightly prices at SENTIDO Aequora Lanzarote Suites average $165 in May, the cheapest month, and $217 in August, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $208 |
| February | $216 |
| March | $202 |
| April | $183 |
| May | $165 |
| June | $172 |
| July | $194 |
| August | $217 |
| September | $194 |
| October | $199 |
| November | $214 |
| December | $210 |
J
F
M
A
M
J
J
A
S
O
Nov · $214
N
D
Most expensive: August (~$217)
Cheapest: May (~$165)
About this property
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a nightclub, and an outdoor tennis court. This hotel also features complimentary wireless inter...
Amenities
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a nightclub, and an outdoor tennis court. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Business amenities
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Free self parking is available onsite.
Dining
Satisfy your appetite with Mediterranean cuisine at Poseidon, one of the hotel's 3 restaurants. Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars.
Rooms
Make yourself at home in one of the 398 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Location
Located in Tías, Aequora Lanzarote Suites is by the ocean, within a 10-minute drive of Gran Casino de Lanzarote and Lanzarote Golf Resort. This family-friendly hotel is 0.5 mi (0.7 km) from Playa de Matagorda and 18.3 mi (29.5 km) from Marina Rubicon.
What's nearby
Playa de Matagorda(0.5 miles)
Playa Lima(0.8 miles)
Playa de Guacimeta(1.4 miles)
Playa El Barranquillo(1.6 miles)
Aquarius Shopping Centre(1.7 miles)
La Peñita(1.8 miles)
Gran Casino de Lanzarote(1.9 miles)
Lanzarote Golf Resort(2.1 miles)
Gran Karting Club Lanzarote(2.1 miles)
Puerto del Carmen Beach(2.2 miles)
Jose Saramago House Museum(2.3 miles)
Playa de Guasimeta(2.6 miles)
Timanfaya Sub(2.9 miles)
Fariones Sports Center(3.1 miles)
Biosfera Plaza Shopping and Leisure Centre(3.3 miles)
The preferred airport for Aequora Lanzarote Suites is Lanzarote Airport (ACE)(3.7 miles)
Parking
Restaurant
Swimming pool
Babysitting / Child Services
Tour Desk
Dry Cleaning
Location
Urano s/n, Los Pocillos, Tías, Canary Islands, Spain
Playa de Matagorda (0.5 miles)
Playa Lima (0.8 miles)
Playa de Guacimeta (1.4 miles)
Playa El Barranquillo (1.6 miles)
Aquarius Shopping Centre (1.7 miles)
La Peñita (1.8 miles)
Room options
4
Junior Suite Select
Room details
2 Twin Beds
1 Full Bed
Sleeps 2
452 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
4
Junior Suite, Terrace
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Private Bathroom
12
Family Junior Suite
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
452 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
9
Doble Select
Room details
1 King Bed
Sleeps 2
344 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Basic Double Room
Room details
1 King Bed
1 Twin Bed
Sleeps 2
301 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
11
Family Suite, 2 Bedrooms, Terrace
Room details
1 King Bed
and 2 Twin Beds
Sleeps 5
560 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of SENTIDO Aequora Lanzarote Suites
8.8
Fabulous
Based on 1,818 verified reviews
Who stays here?
Business
0%
Couple
49%
Family
39%
Group
8%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
Travellers describe Aequora Lanzarote Suites as a clean, family-friendly resort near the beach, with multiple pools (including adults-only), lively entertainment and kids club, spacious modern rooms, friendly, helpful staff, and buffets offering plenty of choice and drinks.
Read moreWas this helpful?
What guests think
Travellers describe Aequora Lanzarote Suites as a clean, family-friendly resort near the beach, with multiple pools (including adults-only), lively entertainment and kids club, spacious modern rooms, friendly, helpful staff, and buffets offering plenty of choice and drinks.
Common drawbacks are repetitive or basic buffet items, mislabelled dishes, and limited daytime snacks, with extra charges for the in-room safe and water on half board. Some guests mentioned sunbed reservation issues, occasional noise between rooms, open-plan bathroom layouts or twin beds pushed together, and sporadic maintenance or cleanliness lapses. Overall, expect a well-run, activity-rich stay that suits families and couples close to the beach.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple pools (including adults-only), daily entertainment with a standout kids club, sports areas, and ample parking make the resort well equipped for families and couples. Downsides noted were limited gym hours/equipment, occasional sunbed reservation issues, some maintenance wear, and a few complaints about snack choices or spa availability.
Related guest reviews
10
Jessica
Sep 4, 2025
·
Stayed 7 nights
The animation team makes this hotel above the rest. Anazing with the kids doinv dance lessons on the stage. Simply outstanding.
The animation team makes this hotel above the rest. Anazing with the kids doinv dance lessons on the stage. Simply outstanding.
10
David
Feb 7, 2023
·
Stayed 4 nights
Lovely hotel with a few pools, tennis, basketball, boules, and a small entertainment schedule. There is also an adults only relaxation pool with sun beds and day beds. Friendly staff, very good condition/upkeep and lovely sized room. Only complaints are breakfast isn’t until 8am which isn’t great for early risers and the ‘double bed’ was two large singles which weren’t joined and would move away from each other during the night.
Lovely hotel with a few pools, tennis, basketball, boules, and a small entertainment schedule. There is also an adults only relaxation pool with sun beds and day beds. Friendly staff, very good condition/upkeep and lovely sized room. Only complaints are breakfast isn’t until 8am which isn’t great for early risers and the ‘double bed’ was two large singles which weren’t joined and would move away from each other during the night.
10
Dilukshan
Oct 11, 2025
·
Stayed 6 nights
The hotel was in a quiet location with plenty of parking. Spacious and clean rooms and variety of activities throughout the day. Food choices was great too.
The hotel was in a quiet location with plenty of parking. Spacious and clean rooms and variety of activities throughout the day. Food choices was great too.
8
Darren
Aug 25, 2025
·
Stayed 7 nights
Very nice, snack bar food choices during the day were very limited and there were no activities on saturdays. Generally very nice hotel.
Very nice, snack bar food choices during the day were very limited and there were no activities on saturdays. Generally very nice hotel.
10
Thi-yen
Aug 27, 2025
·
Stayed 10 nights
Amazing stay a AequoraSuites. Great for families or adults only. 99% staff members are very nice and pleasant Thumbs up for the chefs and Kitchen team as food was great and varied, easy to find something even for fussy children. Facilities are great and kept clean. Only Con: gym closes at 7pm and lacks of equipment Great great Animation, Entertaining Team. Can't say enough good thing about the 10 members of the Team. Emilia, Alina, Mano, Sua, Isael, Maria, Delphine, Raul ( probably got a few names wrong sorry). The kids Club is very good. Location is great, 5-10min from the beach, 10-15min from the airport by bus. Overall would highly recommend the Hotel and might even come back another time.
Amazing stay a AequoraSuites. Great for families or adults only. 99% staff members are very nice and pleasant Thumbs up for the chefs and Kitchen team as food was great and varied, easy to find something even for fussy children. Facilities are great and kept clean. Only Con: gym closes at 7pm and lacks of equipment Great great Animation, Entertaining Team. Can't say enough good thing about the 10 members of the Team. Emilia, Alina, Mano, Sua, Isael, Maria, Delphine, Raul ( probably got a few names wrong sorry). The kids Club is very good. Location is great, 5-10min from the beach, 10-15min from the airport by bus. Overall would highly recommend the Hotel and might even come back another time.
10
VERONIQUE
Sep 18, 2022
·
Stayed 7 nights
Formule all inclusive parfaite avec de vrais cocktails et une varietes de boissons Chambre propre et calme Repas varies de bonne qualite Personnel tres agreable Seul desagrement peut etre pas lie a l hotel Partie spa ou nous avions reserve 2 massages que le personnel n a pas pu honorer Nous etions decus ... Sinon tout parfait On reviendra
Formule all inclusive parfaite avec de vrais cocktails et une varietes de boissons Chambre propre et calme Repas varies de bonne qualite Personnel tres agreable Seul desagrement peut etre pas lie a l hotel Partie spa ou nous avions reserve 2 massages que le personnel n a pas pu honorer Nous etions decus ... Sinon tout parfait On reviendra
10
Neshaun
Nov 8, 2024
·
Stayed 7 nights
A great hotel with great staff and for an all inclusive the food was excellent. You really don’t need to leave the grounds if you don’t want to as everything is on site with various pools and entertainment options. I will be returning with my family next year if the price is right.
A great hotel with great staff and for an all inclusive the food was excellent. You really don’t need to leave the grounds if you don’t want to as everything is on site with various pools and entertainment options. I will be returning with my family next year if the price is right.
10
Janice
Jul 9, 2025
·
Stayed 7 nights
Beautiful hotel, with a lovely, quiet adult only pool..perfect for chilling at
Beautiful hotel, with a lovely, quiet adult only pool..perfect for chilling at
10
JOHN
Aug 17, 2025
·
Stayed 12 nights
This place is immaculate, the staff are amazing and this year the food was best it's every been. They've put new tiles around the adult pool which is nice. Ive been here 6 times so I'm picking up on wee silly things, like a few broken tiles on the main walkway, drinks menu could do with a shake up and management could maybe walking the pool areas more often.
This place is immaculate, the staff are amazing and this year the food was best it's every been. They've put new tiles around the adult pool which is nice. Ive been here 6 times so I'm picking up on wee silly things, like a few broken tiles on the main walkway, drinks menu could do with a shake up and management could maybe walking the pool areas more often.
10
Tom
Jun 30, 2025
·
Stayed 7 nights
Can only praise the efforts of management and staff to ensure everything goes well on holiday. The rooms are spacious, clean and comfortable . Only one wardrobe with limited shelf storage which was a problem. We used the adult only facilities for dining and for pre and post meal drinks. The food was varied and tasty but disappointed not to see a strawberry offering!! Not a problem with Sun loungers around the adult pool although there was always those early risers reserving beds with towels before going for breakfast. We upgraded to all inclusive plus giving daily access to the a la carte restaurant and the adults only bar. Nothing more to pay on the premium drinks and the measures are more than generous. Cocktails are available and freshly prepared. Entertainment in the evening was ok but a bit more suited to younger children. This hotel is situated only 10 minutes by taxi from the airport at a cost of €13 and only a 10 minute walk to the beach. Can recommend for both families and couples.
Can only praise the efforts of management and staff to ensure everything goes well on holiday. The rooms are spacious, clean and comfortable . Only one wardrobe with limited shelf storage which was a problem. We used the adult only facilities for dining and for pre and post meal drinks. The food was varied and tasty but disappointed not to see a strawberry offering!! Not a problem with Sun loungers around the adult pool although there was always those early risers reserving beds with towels before going for breakfast. We upgraded to all inclusive plus giving daily access to the a la carte restaurant and the adults only bar. Nothing more to pay on the premium drinks and the measures are more than generous. Cocktails are available and freshly prepared. Entertainment in the evening was ok but a bit more suited to younger children. This hotel is situated only 10 minutes by taxi from the airport at a cost of €13 and only a 10 minute walk to the beach. Can recommend for both families and couples.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Reviews frequently describe Aequora Lanzarote Suites as very clean and well maintained throughout rooms and grounds. A few guests reported housekeeping lapses or dirty tableware, and one-off pest sightings were promptly resolved.
Related guest reviews
6
Nisrin
Jun 27, 2023
·
Stayed 4 nights
I booked this hotel based on the great reviews so my expectations were very high! This is our last day here so I thought to review before we travel and I get busy and distracted. I will start off with the negatives: The big ones, -I found a cockroach in my room the first morning. There were also a few dead ones outside. If I was alone I would have stormed out of the hotel because I am such a cockroach phobe but the kids were with me and I will not break their hearts. I have to say that the hotel dealt with it very quickly and I never saw them again, neither in my room or outside. - the food labelling is a disaster! Wrong labels on most things, left from the previous lunch or dinner, a problem if you have allergies and if you don’t eat certain meats or are vegetarians. When asking staff they also didn’t know so they had to go to the kitchen and that consumed lots of time waiting. The little ones, - the food was not as good as expected, a three stars tops and not a 4 star, lots of variety but most of it not very tasty and the drinks at breakfast not fresh and on top of that diluted. - no Netflix or a way to stream apps, if you have kids that go to bed at 8 and can’t catch the entertainment it is pretty boring. - you have to pay 3€ for each day for the safe in the room!!! That is a rip off in my opinion, the safe is already in the room and it doesn’t consume extra costs to the hotel. That’s a first and I thought it’s very weird. - they only give a few complementary coffee capsul
I booked this hotel based on the great reviews so my expectations were very high! This is our last day here so I thought to review before we travel and I get busy and distracted. I will start off with the negatives: The big ones, -I found a cockroach in my room the first morning. There were also a few dead ones outside. If I was alone I would have stormed out of the hotel because I am such a cockroach phobe but the kids were with me and I will not break their hearts. I have to say that the hotel dealt with it very quickly and I never saw them again, neither in my room or outside. - the food labelling is a disaster! Wrong labels on most things, left from the previous lunch or dinner, a problem if you have allergies and if you don’t eat certain meats or are vegetarians. When asking staff they also didn’t know so they had to go to the kitchen and that consumed lots of time waiting. The little ones, - the food was not as good as expected, a three stars tops and not a 4 star, lots of variety but most of it not very tasty and the drinks at breakfast not fresh and on top of that diluted. - no Netflix or a way to stream apps, if you have kids that go to bed at 8 and can’t catch the entertainment it is pretty boring. - you have to pay 3€ for each day for the safe in the room!!! That is a rip off in my opinion, the safe is already in the room and it doesn’t consume extra costs to the hotel. That’s a first and I thought it’s very weird. - they only give a few complementary coffee capsul
8
Jenny
May 17, 2024
·
Stayed 7 nights
Die Unterkunft war wirklich super, modern eingerichtet und sehr sauber. Die Lage des Hotels war ebenfalls super: ruhig gelegen, mit genügend Einkaufsmöglichkeiten und Bars/Restaurant, die fußläufig in wenigen Minuten erreichbar sind. - Leider waren die gemeinsam genutzten Bereiche (Restaurants, Snackbar) nicht immer sauber. Vor allem die Gläser oder auch Teller waren teilweise noch mit Resten der vorherigen „Esser“ beschmutzt. Leider hat auch die ein oder andere Servicekraft die Gläser beim Servieren am oberen Glasrand gehalten/serviert und wieder abgeräumt (super, um Keime/Bakterien zu verteilen). - Leider war auch die Speiseauswahl nicht sehr abwechslungsreich und das Fleisch war grundsätzlich nicht „durch“. Das ist aber reine Geschmacksache. Die Dessertauswahl war dafür super und lecker.
Die Unterkunft war wirklich super, modern eingerichtet und sehr sauber. Die Lage des Hotels war ebenfalls super: ruhig gelegen, mit genügend Einkaufsmöglichkeiten und Bars/Restaurant, die fußläufig in wenigen Minuten erreichbar sind. - Leider waren die gemeinsam genutzten Bereiche (Restaurants, Snackbar) nicht immer sauber. Vor allem die Gläser oder auch Teller waren teilweise noch mit Resten der vorherigen „Esser“ beschmutzt. Leider hat auch die ein oder andere Servicekraft die Gläser beim Servieren am oberen Glasrand gehalten/serviert und wieder abgeräumt (super, um Keime/Bakterien zu verteilen). - Leider war auch die Speiseauswahl nicht sehr abwechslungsreich und das Fleisch war grundsätzlich nicht „durch“. Das ist aber reine Geschmacksache. Die Dessertauswahl war dafür super und lecker.
8
Catalin
Jul 16, 2025
·
Stayed 7 nights
The resort is nice, with a good option for activities. However, I found twice hair in the food once in pizza and 2nd time in the icecream, I had to chase the cleaning personal after the weekends to.get the bed and the towels changed even though I sign an agreement that I would like my room to be cleaned on a daily basis as I was with a toddler.Even after I spoke to.one on the cleaners they still.haven't cleaned up properly nor making the bed or wipeing the floor.Overall all is a good resort, but the cleanlines are not as they should be.If I wouldn't have this issues I would definetly come back.but after all I wont come back.due to.the poor cleaning lines.
The resort is nice, with a good option for activities. However, I found twice hair in the food once in pizza and 2nd time in the icecream, I had to chase the cleaning personal after the weekends to.get the bed and the towels changed even though I sign an agreement that I would like my room to be cleaned on a daily basis as I was with a toddler.Even after I spoke to.one on the cleaners they still.haven't cleaned up properly nor making the bed or wipeing the floor.Overall all is a good resort, but the cleanlines are not as they should be.If I wouldn't have this issues I would definetly come back.but after all I wont come back.due to.the poor cleaning lines.
10
Dilukshan
Oct 11, 2025
·
Stayed 6 nights
The hotel was in a quiet location with plenty of parking. Spacious and clean rooms and variety of activities throughout the day. Food choices was great too.
The hotel was in a quiet location with plenty of parking. Spacious and clean rooms and variety of activities throughout the day. Food choices was great too.
10
John
Jan 4, 2025
·
Stayed 7 nights
Very clean, well maintained, and friendly staff
Very clean, well maintained, and friendly staff
10
Emma
Nov 8, 2025
·
Stayed 7 nights
Spotless clean, loads of amenities Buffet food was ok
Spotless clean, loads of amenities Buffet food was ok
10
Helen
Oct 29, 2025
·
Stayed 5 nights
This property is well worth the stay. The staff are extremely helpful and friendly and nothing is a problem. The food and drink is good. Our accommodation was very clean and well set out. We stayed half board and it suited us perfectly. We would definitely return again.
This property is well worth the stay. The staff are extremely helpful and friendly and nothing is a problem. The food and drink is good. Our accommodation was very clean and well set out. We stayed half board and it suited us perfectly. We would definitely return again.
2
stephen
Jun 25, 2025
·
Stayed 10 nights
This was my second time here at this hotel and we even brought friends with us ! It will be the last time ! Some of the Staff were just rude and would not listen to when being explained to, very frustrating when a staff member man handles my wife. Not acceptable whatsoever. Then to the room being cleaned with fresh towels.. Twice in 10 days for a 4 Star hotel !! When we asked For every second day. The hotel is certainly not worthy of the 4 star's any longer, broken in fact shattered floor tiles everywhere in the common walking areas, very dirty around all the areas apart from the reception. One a few occasions at break and lunch we had broken tea cups that the hot water just went straight through to sharp chipped juice glasses.. then there was the room, Air conditioning was kon existing and the front door handle kept coming off when you could actually close the door after several times of trying.
This was my second time here at this hotel and we even brought friends with us ! It will be the last time ! Some of the Staff were just rude and would not listen to when being explained to, very frustrating when a staff member man handles my wife. Not acceptable whatsoever. Then to the room being cleaned with fresh towels.. Twice in 10 days for a 4 Star hotel !! When we asked For every second day. The hotel is certainly not worthy of the 4 star's any longer, broken in fact shattered floor tiles everywhere in the common walking areas, very dirty around all the areas apart from the reception. One a few occasions at break and lunch we had broken tea cups that the hot water just went straight through to sharp chipped juice glasses.. then there was the room, Air conditioning was kon existing and the front door handle kept coming off when you could actually close the door after several times of trying.
10
GARY
Jan 28, 2025
·
Stayed 11 nights
I loved everything about the whole complex. The food was excellent with a wide range of choices. The staff were all really friendly and extremely helpful. My room was perfect in every way and the complex itself was always spotlessly clean and the pools were at a lovely temperature. Also very handy for the local shops, bars and the beach which were all just a 2 minute walk away. Will definitely be booking to stay here again in the near future 😉😉
I loved everything about the whole complex. The food was excellent with a wide range of choices. The staff were all really friendly and extremely helpful. My room was perfect in every way and the complex itself was always spotlessly clean and the pools were at a lovely temperature. Also very handy for the local shops, bars and the beach which were all just a 2 minute walk away. Will definitely be booking to stay here again in the near future 😉😉
10
Sophie
Feb 1, 2026
·
Stayed 7 nights
Everything was excellent. The staff couldn’t do more for you. Hotel was very clean all over the site and the food was lovely!
Everything was excellent. The staff couldn’t do more for you. Hotel was very clean all over the site and the food was lovely!
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious, modern and comfortable, many with terraces or pool views. Some guests noted design and maintenance quirks such as limited storage, noise transfer, twin beds pushed together, open-plan bathroom areas, and occasional light control or A/C issues.
Related guest reviews
10
Mark
Jan 16, 2023
·
Stayed 19,372 nights
Lovely spacious rooms, exceptionally clean around the whole hotel. Food was generally good, extensive drinks menu on all inclusive. Pools were on the small side for the size of hotel but were heated and sunbeds no problem in January. Easy walk to the shops restaurants and a lovely area of beach. All in all a lovely hotel.
Lovely spacious rooms, exceptionally clean around the whole hotel. Food was generally good, extensive drinks menu on all inclusive. Pools were on the small side for the size of hotel but were heated and sunbeds no problem in January. Easy walk to the shops restaurants and a lovely area of beach. All in all a lovely hotel.
8
Uwe
Oct 15, 2024
·
Stayed 10 nights
Hat uns sehr gut gefallen. Service und Personal freundlich und aufmerksam. Einziges Manko ist die Lautstärke im Zimmer. Wenn z.B. ein Stuhl im Nebenzimmer über den Boden gezogen wird. Stöckelschuhe im Flur können auch laut sein. Würden es aber wieder buchen.
Hat uns sehr gut gefallen. Service und Personal freundlich und aufmerksam. Einziges Manko ist die Lautstärke im Zimmer. Wenn z.B. ein Stuhl im Nebenzimmer über den Boden gezogen wird. Stöckelschuhe im Flur können auch laut sein. Würden es aber wieder buchen.
10
David
Feb 7, 2023
·
Stayed 4 nights
Lovely hotel with a few pools, tennis, basketball, boules, and a small entertainment schedule. There is also an adults only relaxation pool with sun beds and day beds. Friendly staff, very good condition/upkeep and lovely sized room. Only complaints are breakfast isn’t until 8am which isn’t great for early risers and the ‘double bed’ was two large singles which weren’t joined and would move away from each other during the night.
Lovely hotel with a few pools, tennis, basketball, boules, and a small entertainment schedule. There is also an adults only relaxation pool with sun beds and day beds. Friendly staff, very good condition/upkeep and lovely sized room. Only complaints are breakfast isn’t until 8am which isn’t great for early risers and the ‘double bed’ was two large singles which weren’t joined and would move away from each other during the night.
4
Sarah
Jun 14, 2025
·
Stayed 6 nights
I was very disappointed with my stay this year. firstly the room I was provided with was terrible, the patio door was broken and wouldn’t lock also the safe was broken. Surprised by this I spoke to the manager and he assured me he would get this sorted and to go out and enjoy myself, I did say I was uncomfortable leaving my case etc in the room and was surprised with the response “well it’s on the inside not the outside of the building so no problem” hmmm ok. On my return a few hours later the repairs had not been completed, rather than leave my valuables in an unlocked room for a second time I asked for a room change, which was granted. I moved and things seemed to be back on track, a friend joined me during the week and I was very honest and let the manager know and asked that the sofa bed be made up (considering I would end up paying extra for her to stay in my already paid for room) Assurances were given that this would be done, it wasn’t, I went back to reception and explained the situation, I was informed that staff had gone but would be back at 6pm and they would do it then. Guess what, it didn’t happen, I called reception but no response, I gave up! Until it came time to check out and I was charged for the extra person, I advised I was happy to pay for breakfast but the fact the extra bed was not provided I would not be happy paying the €77 reception wasn’t interested demanding money. Won’t stay here again!
I was very disappointed with my stay this year. firstly the room I was provided with was terrible, the patio door was broken and wouldn’t lock also the safe was broken. Surprised by this I spoke to the manager and he assured me he would get this sorted and to go out and enjoy myself, I did say I was uncomfortable leaving my case etc in the room and was surprised with the response “well it’s on the inside not the outside of the building so no problem” hmmm ok. On my return a few hours later the repairs had not been completed, rather than leave my valuables in an unlocked room for a second time I asked for a room change, which was granted. I moved and things seemed to be back on track, a friend joined me during the week and I was very honest and let the manager know and asked that the sofa bed be made up (considering I would end up paying extra for her to stay in my already paid for room) Assurances were given that this would be done, it wasn’t, I went back to reception and explained the situation, I was informed that staff had gone but would be back at 6pm and they would do it then. Guess what, it didn’t happen, I called reception but no response, I gave up! Until it came time to check out and I was charged for the extra person, I advised I was happy to pay for breakfast but the fact the extra bed was not provided I would not be happy paying the €77 reception wasn’t interested demanding money. Won’t stay here again!
10
Roy
Nov 16, 2025
·
Stayed 7 nights
Rooms were fantastically lean excellent staff food was fabulous
Rooms were fantastically lean excellent staff food was fabulous
10
daniel
Aug 14, 2025
·
Stayed 5 nights
We travelled as a couple with a baby aged 10 months. Check in was relatively quick, we waited for two families in front of us but when it got to our turn things were sorted quickly. Front desk staff member i think called Hugo was very nice and explained everything clearly. Our room was ground floor immediately as you come out of reception. The accommodation is split into apartment blocks.
We travelled as a couple with a baby aged 10 months. Check in was relatively quick, we waited for two families in front of us but when it got to our turn things were sorted quickly. Front desk staff member i think called Hugo was very nice and explained everything clearly. Our room was ground floor immediately as you come out of reception. The accommodation is split into apartment blocks.
10
Helle Nybo
Nov 26, 2025
·
Stayed 3 nights
Fantastisk dejligt værelse - og med egen terrasse ud mod pool. Meget hjælpsom personale - og alt fungerede. Ligger godt for strand og afstand til byen.
Fantastisk dejligt værelse - og med egen terrasse ud mod pool. Meget hjælpsom personale - og alt fungerede. Ligger godt for strand og afstand til byen.
6
Milos
Jan 14, 2023
·
Stayed 5 nights
Ubicación buena, 5 minutos a la playa. Es un complejo turístico repleto de apartamentos… no hay privacidad casi nunca. Nuestra habitación estaba en la planta baja y no podiamos abrir ninguna ventana ni cortinas… estaba lleno de gente enfrente como piscinas estaban localizadas directamente de ambos lados de apartamento… cama matrimonio se consiste de dos camas individuales. Una con colchón blando y otra con colchón duro… que terrible… muy ruidoso… se oye todo de otras habitaciones y lo peor es que aseos se pueden cerrar y como sonidos tal y como olor pasa por toda la habitación… no repetimos
Ubicación buena, 5 minutos a la playa. Es un complejo turístico repleto de apartamentos… no hay privacidad casi nunca. Nuestra habitación estaba en la planta baja y no podiamos abrir ninguna ventana ni cortinas… estaba lleno de gente enfrente como piscinas estaban localizadas directamente de ambos lados de apartamento… cama matrimonio se consiste de dos camas individuales. Una con colchón blando y otra con colchón duro… que terrible… muy ruidoso… se oye todo de otras habitaciones y lo peor es que aseos se pueden cerrar y como sonidos tal y como olor pasa por toda la habitación… no repetimos
2
Jade
Jul 4, 2025
·
Stayed 1 night
Room was clean. But, staff were not friendly, had to pay daily fee for ability to use the safe in the room. Worst quality of sleep- the music from the entertainment was insanely loud, as if I was playing music in my room. Could hear every word of the music. I’m still quite shocked at how loud it was, and until after 11pm- so this kept me awake. Next problem was then being woken early by the light- the curtains are not black out and to make things worse there is a window in the bathroom with no covering, there is no door to the bathroom, and so as soon as the sun rises the room is bright. Was supposed to be somewhere to sleep before my flight from Lanzarote, but had a terrible sleep as a result of the above.
Room was clean. But, staff were not friendly, had to pay daily fee for ability to use the safe in the room. Worst quality of sleep- the music from the entertainment was insanely loud, as if I was playing music in my room. Could hear every word of the music. I’m still quite shocked at how loud it was, and until after 11pm- so this kept me awake. Next problem was then being woken early by the light- the curtains are not black out and to make things worse there is a window in the bathroom with no covering, there is no door to the bathroom, and so as soon as the sun rises the room is bright. Was supposed to be somewhere to sleep before my flight from Lanzarote, but had a terrible sleep as a result of the above.
10
Tom
Jun 30, 2025
·
Stayed 7 nights
Can only praise the efforts of management and staff to ensure everything goes well on holiday. The rooms are spacious, clean and comfortable . Only one wardrobe with limited shelf storage which was a problem. We used the adult only facilities for dining and for pre and post meal drinks. The food was varied and tasty but disappointed not to see a strawberry offering!! Not a problem with Sun loungers around the adult pool although there was always those early risers reserving beds with towels before going for breakfast. We upgraded to all inclusive plus giving daily access to the a la carte restaurant and the adults only bar. Nothing more to pay on the premium drinks and the measures are more than generous. Cocktails are available and freshly prepared. Entertainment in the evening was ok but a bit more suited to younger children. This hotel is situated only 10 minutes by taxi from the airport at a cost of €13 and only a 10 minute walk to the beach. Can recommend for both families and couples.
Can only praise the efforts of management and staff to ensure everything goes well on holiday. The rooms are spacious, clean and comfortable . Only one wardrobe with limited shelf storage which was a problem. We used the adult only facilities for dining and for pre and post meal drinks. The food was varied and tasty but disappointed not to see a strawberry offering!! Not a problem with Sun loungers around the adult pool although there was always those early risers reserving beds with towels before going for breakfast. We upgraded to all inclusive plus giving daily access to the a la carte restaurant and the adults only bar. Nothing more to pay on the premium drinks and the measures are more than generous. Cocktails are available and freshly prepared. Entertainment in the evening was ok but a bit more suited to younger children. This hotel is situated only 10 minutes by taxi from the airport at a cost of €13 and only a 10 minute walk to the beach. Can recommend for both families and couples.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, attentive and proactive across reception, restaurants, bars and animation, with thoughtful touches for special occasions. A few guests experienced inconsistent responses or rudeness, slower follow-through on requests, and limited enforcement of pool sunbed rules.
Related guest reviews
6
Ann
Aug 4, 2025
·
Stayed 14 nights
Location excellent, beach is 5 mins walk. Hotel is very clean and most of the entertainment team are very friendly, they have a lot for guests to join in with inc fitness, games, sports. Pools are lovely but it can be difficult to get a sunbed due to people reserving beds and going away, this is sometimes addressed by staff but not often. Plenty of choice of food, pretty good, signage could be better. Drinks are very reasonably priced, we were HB due to not eating or drinking enough to justify extra cost of AI. Vast majority of other guests were French and there didn’t seem to be any interaction between guests, something which I have enjoyed in similar hotels in the past. Los Pocillos is a lovely area, some great shops, restaurants and Marco’s bar, great for an after dinner walk, drink, shop. Centre of PDC is quite a long walk but buses are great and cheap.
Location excellent, beach is 5 mins walk. Hotel is very clean and most of the entertainment team are very friendly, they have a lot for guests to join in with inc fitness, games, sports. Pools are lovely but it can be difficult to get a sunbed due to people reserving beds and going away, this is sometimes addressed by staff but not often. Plenty of choice of food, pretty good, signage could be better. Drinks are very reasonably priced, we were HB due to not eating or drinking enough to justify extra cost of AI. Vast majority of other guests were French and there didn’t seem to be any interaction between guests, something which I have enjoyed in similar hotels in the past. Los Pocillos is a lovely area, some great shops, restaurants and Marco’s bar, great for an after dinner walk, drink, shop. Centre of PDC is quite a long walk but buses are great and cheap.
4
Sarah
Jun 14, 2025
·
Stayed 6 nights
I was very disappointed with my stay this year. firstly the room I was provided with was terrible, the patio door was broken and wouldn’t lock also the safe was broken. Surprised by this I spoke to the manager and he assured me he would get this sorted and to go out and enjoy myself, I did say I was uncomfortable leaving my case etc in the room and was surprised with the response “well it’s on the inside not the outside of the building so no problem” hmmm ok. On my return a few hours later the repairs had not been completed, rather than leave my valuables in an unlocked room for a second time I asked for a room change, which was granted. I moved and things seemed to be back on track, a friend joined me during the week and I was very honest and let the manager know and asked that the sofa bed be made up (considering I would end up paying extra for her to stay in my already paid for room) Assurances were given that this would be done, it wasn’t, I went back to reception and explained the situation, I was informed that staff had gone but would be back at 6pm and they would do it then. Guess what, it didn’t happen, I called reception but no response, I gave up! Until it came time to check out and I was charged for the extra person, I advised I was happy to pay for breakfast but the fact the extra bed was not provided I would not be happy paying the €77 reception wasn’t interested demanding money. Won’t stay here again!
I was very disappointed with my stay this year. firstly the room I was provided with was terrible, the patio door was broken and wouldn’t lock also the safe was broken. Surprised by this I spoke to the manager and he assured me he would get this sorted and to go out and enjoy myself, I did say I was uncomfortable leaving my case etc in the room and was surprised with the response “well it’s on the inside not the outside of the building so no problem” hmmm ok. On my return a few hours later the repairs had not been completed, rather than leave my valuables in an unlocked room for a second time I asked for a room change, which was granted. I moved and things seemed to be back on track, a friend joined me during the week and I was very honest and let the manager know and asked that the sofa bed be made up (considering I would end up paying extra for her to stay in my already paid for room) Assurances were given that this would be done, it wasn’t, I went back to reception and explained the situation, I was informed that staff had gone but would be back at 6pm and they would do it then. Guess what, it didn’t happen, I called reception but no response, I gave up! Until it came time to check out and I was charged for the extra person, I advised I was happy to pay for breakfast but the fact the extra bed was not provided I would not be happy paying the €77 reception wasn’t interested demanding money. Won’t stay here again!
10
rebecca
Dec 5, 2024
·
Stayed 4 nights
2nd time staying here and was just as good as the last time. Staff couldn't do enough, Food choices excellent. Reception really helpful with a charger and then accommodating a late check out as late flight back. Fab. Will definitely stay here again
2nd time staying here and was just as good as the last time. Staff couldn't do enough, Food choices excellent. Reception really helpful with a charger and then accommodating a late check out as late flight back. Fab. Will definitely stay here again
10
daniel
Aug 14, 2025
·
Stayed 5 nights
We travelled as a couple with a baby aged 10 months. Check in was relatively quick, we waited for two families in front of us but when it got to our turn things were sorted quickly. Front desk staff member i think called Hugo was very nice and explained everything clearly. Our room was ground floor immediately as you come out of reception. The accommodation is split into apartment blocks.
We travelled as a couple with a baby aged 10 months. Check in was relatively quick, we waited for two families in front of us but when it got to our turn things were sorted quickly. Front desk staff member i think called Hugo was very nice and explained everything clearly. Our room was ground floor immediately as you come out of reception. The accommodation is split into apartment blocks.
10
Elaine
Oct 7, 2025
·
Stayed 7 nights
Every staff member from domestics, reception, bar staff, dining rooms and animation team were superb. Always say hello / hola and take time to check your holiday is as you wish and throughout the stay if need anything or feedback
Every staff member from domestics, reception, bar staff, dining rooms and animation team were superb. Always say hello / hola and take time to check your holiday is as you wish and throughout the stay if need anything or feedback
10
Karen
Jan 10, 2025
·
Stayed 2 nights
We enjoyed a 2 night stay a this hotel. We didn’t arrive until late evening on our first night due to plane delays so we had missed any entertainment and evening meal, but they did supply a pack of sandwiches, juice and fruit. The room and hotel were very clean and modern. There were beverages supplied in our room but mainly coffee and tiny cups. So being British I would have liked a cup of ordinary tea and milk. The food selection in the restaurants was very good, nicely presented and a great variety. The entertainment team were very good and worked very hard to keep you enjoying your stay. My big criticism was as usual when abroad, there were a lot of saving sun beds around the pools with towels, so the only ones available were in the shade. Hotels should stop this happening as it spoils it for the guest that aren’t as selfish as to do this. I would still recommend this hotel though as everything else is really goid.
We enjoyed a 2 night stay a this hotel. We didn’t arrive until late evening on our first night due to plane delays so we had missed any entertainment and evening meal, but they did supply a pack of sandwiches, juice and fruit. The room and hotel were very clean and modern. There were beverages supplied in our room but mainly coffee and tiny cups. So being British I would have liked a cup of ordinary tea and milk. The food selection in the restaurants was very good, nicely presented and a great variety. The entertainment team were very good and worked very hard to keep you enjoying your stay. My big criticism was as usual when abroad, there were a lot of saving sun beds around the pools with towels, so the only ones available were in the shade. Hotels should stop this happening as it spoils it for the guest that aren’t as selfish as to do this. I would still recommend this hotel though as everything else is really goid.
10
Helen
Oct 29, 2025
·
Stayed 5 nights
This property is well worth the stay. The staff are extremely helpful and friendly and nothing is a problem. The food and drink is good. Our accommodation was very clean and well set out. We stayed half board and it suited us perfectly. We would definitely return again.
This property is well worth the stay. The staff are extremely helpful and friendly and nothing is a problem. The food and drink is good. Our accommodation was very clean and well set out. We stayed half board and it suited us perfectly. We would definitely return again.
2
stephen
Jun 25, 2025
·
Stayed 10 nights
This was my second time here at this hotel and we even brought friends with us ! It will be the last time ! Some of the Staff were just rude and would not listen to when being explained to, very frustrating when a staff member man handles my wife. Not acceptable whatsoever. Then to the room being cleaned with fresh towels.. Twice in 10 days for a 4 Star hotel !! When we asked For every second day. The hotel is certainly not worthy of the 4 star's any longer, broken in fact shattered floor tiles everywhere in the common walking areas, very dirty around all the areas apart from the reception. One a few occasions at break and lunch we had broken tea cups that the hot water just went straight through to sharp chipped juice glasses.. then there was the room, Air conditioning was kon existing and the front door handle kept coming off when you could actually close the door after several times of trying.
This was my second time here at this hotel and we even brought friends with us ! It will be the last time ! Some of the Staff were just rude and would not listen to when being explained to, very frustrating when a staff member man handles my wife. Not acceptable whatsoever. Then to the room being cleaned with fresh towels.. Twice in 10 days for a 4 Star hotel !! When we asked For every second day. The hotel is certainly not worthy of the 4 star's any longer, broken in fact shattered floor tiles everywhere in the common walking areas, very dirty around all the areas apart from the reception. One a few occasions at break and lunch we had broken tea cups that the hot water just went straight through to sharp chipped juice glasses.. then there was the room, Air conditioning was kon existing and the front door handle kept coming off when you could actually close the door after several times of trying.
8
Javier Aguilar
Jul 3, 2023
·
Stayed 7 nights
Pasamos la semana del 25 Junio al 02 de Julio y nuestra estancia fue genial. Agradecer al personal, en concreto, a Cristina y a Jennifer del miniclub por su amabilidad, paciencia y entrega. A Eva como camarera de piso por su generosidad y a Julio como camarero del Bar Nautilus por su simpatía e interés en satisfacer las necesidades de sus clientes. Nos han hecho sentir como en casa. Los espectáculos muy buenos en general. El buffete magnifico, con gran variedad aunque incluiría potajes a mediodía. Por lo demás, genial.
Pasamos la semana del 25 Junio al 02 de Julio y nuestra estancia fue genial. Agradecer al personal, en concreto, a Cristina y a Jennifer del miniclub por su amabilidad, paciencia y entrega. A Eva como camarera de piso por su generosidad y a Julio como camarero del Bar Nautilus por su simpatía e interés en satisfacer las necesidades de sus clientes. Nos han hecho sentir como en casa. Los espectáculos muy buenos en general. El buffete magnifico, con gran variedad aunque incluiría potajes a mediodía. Por lo demás, genial.
10
Sophie
Feb 1, 2026
·
Stayed 7 nights
Everything was excellent. The staff couldn’t do more for you. Hotel was very clean all over the site and the food was lovely!
Everything was excellent. The staff couldn’t do more for you. Hotel was very clean all over the site and the food was lovely!
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Quiet area near Los Pocillos, with shops and restaurants close by and the beach about a 3-10 minute walk. Easy access to Puerto del Carmen by bus or a longer walk, and roughly 10-15 minutes from the airport; ample on-site parking.
Related guest reviews
6
Ann
Aug 4, 2025
·
Stayed 14 nights
Location excellent, beach is 5 mins walk. Hotel is very clean and most of the entertainment team are very friendly, they have a lot for guests to join in with inc fitness, games, sports. Pools are lovely but it can be difficult to get a sunbed due to people reserving beds and going away, this is sometimes addressed by staff but not often. Plenty of choice of food, pretty good, signage could be better. Drinks are very reasonably priced, we were HB due to not eating or drinking enough to justify extra cost of AI. Vast majority of other guests were French and there didn’t seem to be any interaction between guests, something which I have enjoyed in similar hotels in the past. Los Pocillos is a lovely area, some great shops, restaurants and Marco’s bar, great for an after dinner walk, drink, shop. Centre of PDC is quite a long walk but buses are great and cheap.
Location excellent, beach is 5 mins walk. Hotel is very clean and most of the entertainment team are very friendly, they have a lot for guests to join in with inc fitness, games, sports. Pools are lovely but it can be difficult to get a sunbed due to people reserving beds and going away, this is sometimes addressed by staff but not often. Plenty of choice of food, pretty good, signage could be better. Drinks are very reasonably priced, we were HB due to not eating or drinking enough to justify extra cost of AI. Vast majority of other guests were French and there didn’t seem to be any interaction between guests, something which I have enjoyed in similar hotels in the past. Los Pocillos is a lovely area, some great shops, restaurants and Marco’s bar, great for an after dinner walk, drink, shop. Centre of PDC is quite a long walk but buses are great and cheap.
8
Brian
Mar 19, 2024
·
Stayed 9 nights
Very quiet and spotless. Easy walk to beach.
Very quiet and spotless. Easy walk to beach.
10
Mark
Jan 16, 2023
·
Stayed 19,372 nights
Lovely spacious rooms, exceptionally clean around the whole hotel. Food was generally good, extensive drinks menu on all inclusive. Pools were on the small side for the size of hotel but were heated and sunbeds no problem in January. Easy walk to the shops restaurants and a lovely area of beach. All in all a lovely hotel.
Lovely spacious rooms, exceptionally clean around the whole hotel. Food was generally good, extensive drinks menu on all inclusive. Pools were on the small side for the size of hotel but were heated and sunbeds no problem in January. Easy walk to the shops restaurants and a lovely area of beach. All in all a lovely hotel.
10
Dilukshan
Oct 11, 2025
·
Stayed 6 nights
The hotel was in a quiet location with plenty of parking. Spacious and clean rooms and variety of activities throughout the day. Food choices was great too.
The hotel was in a quiet location with plenty of parking. Spacious and clean rooms and variety of activities throughout the day. Food choices was great too.
10
Nuala
Jun 9, 2023
·
Stayed 6 nights
Lovely location, the hotel is fantastic, especially for families
Lovely location, the hotel is fantastic, especially for families
8
Karen
Aug 25, 2025
·
Stayed 7 nights
Stayed for a week in June, lovely time to stay as it wasn’t overly busy and plenty of sunbeds. The property was lovely and clean. Wine didn’t realised until the end of our stay that there were 2 entertainment venues the main one aimed at families and one aimed at adults near the reception. Bar staff were lovely we found the restaurant staff not as friendly. Food was pretty good, a good variety each evening. About a 20-30 min walk to Peurto del carmen or you can catch a bus from just round the corner. Playa blanca took about 40mins via bus.
Stayed for a week in June, lovely time to stay as it wasn’t overly busy and plenty of sunbeds. The property was lovely and clean. Wine didn’t realised until the end of our stay that there were 2 entertainment venues the main one aimed at families and one aimed at adults near the reception. Bar staff were lovely we found the restaurant staff not as friendly. Food was pretty good, a good variety each evening. About a 20-30 min walk to Peurto del carmen or you can catch a bus from just round the corner. Playa blanca took about 40mins via bus.
10
Helle Nybo
Nov 26, 2025
·
Stayed 3 nights
Fantastisk dejligt værelse - og med egen terrasse ud mod pool. Meget hjælpsom personale - og alt fungerede. Ligger godt for strand og afstand til byen.
Fantastisk dejligt værelse - og med egen terrasse ud mod pool. Meget hjælpsom personale - og alt fungerede. Ligger godt for strand og afstand til byen.
10
Maria
Nov 17, 2024
·
Stayed 6 nights
Would recommend. Great hotel. Friendly staff. Super clean. Rooms good size and pools excellent. Easy bus or taxi to puerto del carmen main strip.
Would recommend. Great hotel. Friendly staff. Super clean. Rooms good size and pools excellent. Easy bus or taxi to puerto del carmen main strip.
10
María Carmen
Apr 10, 2023
·
Stayed 8 nights
Hotel en Puerto del Carmen. No está en primera línea de playa, pero andando son 3 minutos. Habitaciones muy amplias, que dan a diferentes jardines o piscinas. La nuestra, como llevamos a un niño, daba a la piscina infantil.Comidas tipobuffet, variados y ricos. Personal muy amable. Aparcamiento en la puerta del hotel.
Hotel en Puerto del Carmen. No está en primera línea de playa, pero andando son 3 minutos. Habitaciones muy amplias, que dan a diferentes jardines o piscinas. La nuestra, como llevamos a un niño, daba a la piscina infantil.Comidas tipobuffet, variados y ricos. Personal muy amable. Aparcamiento en la puerta del hotel.
10
Tom
Jun 30, 2025
·
Stayed 7 nights
Can only praise the efforts of management and staff to ensure everything goes well on holiday. The rooms are spacious, clean and comfortable . Only one wardrobe with limited shelf storage which was a problem. We used the adult only facilities for dining and for pre and post meal drinks. The food was varied and tasty but disappointed not to see a strawberry offering!! Not a problem with Sun loungers around the adult pool although there was always those early risers reserving beds with towels before going for breakfast. We upgraded to all inclusive plus giving daily access to the a la carte restaurant and the adults only bar. Nothing more to pay on the premium drinks and the measures are more than generous. Cocktails are available and freshly prepared. Entertainment in the evening was ok but a bit more suited to younger children. This hotel is situated only 10 minutes by taxi from the airport at a cost of €13 and only a 10 minute walk to the beach. Can recommend for both families and couples.
Can only praise the efforts of management and staff to ensure everything goes well on holiday. The rooms are spacious, clean and comfortable . Only one wardrobe with limited shelf storage which was a problem. We used the adult only facilities for dining and for pre and post meal drinks. The food was varied and tasty but disappointed not to see a strawberry offering!! Not a problem with Sun loungers around the adult pool although there was always those early risers reserving beds with towels before going for breakfast. We upgraded to all inclusive plus giving daily access to the a la carte restaurant and the adults only bar. Nothing more to pay on the premium drinks and the measures are more than generous. Cocktails are available and freshly prepared. Entertainment in the evening was ok but a bit more suited to younger children. This hotel is situated only 10 minutes by taxi from the airport at a cost of €13 and only a 10 minute walk to the beach. Can recommend for both families and couples.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Buffets are widely praised for variety and generally good quality, with multiple dining areas and decent all-inclusive drinks; some guests enjoyed theme nights and an a la carte option on AI Plus. Common critiques include repetitive or basic items, occasional labelling and hygiene issues, limited snack choices, and extra charges for water on half board.
Related guest reviews
6
Nisrin
Jun 27, 2023
·
Stayed 4 nights
I booked this hotel based on the great reviews so my expectations were very high! This is our last day here so I thought to review before we travel and I get busy and distracted. I will start off with the negatives: The big ones, -I found a cockroach in my room the first morning. There were also a few dead ones outside. If I was alone I would have stormed out of the hotel because I am such a cockroach phobe but the kids were with me and I will not break their hearts. I have to say that the hotel dealt with it very quickly and I never saw them again, neither in my room or outside. - the food labelling is a disaster! Wrong labels on most things, left from the previous lunch or dinner, a problem if you have allergies and if you don’t eat certain meats or are vegetarians. When asking staff they also didn’t know so they had to go to the kitchen and that consumed lots of time waiting. The little ones, - the food was not as good as expected, a three stars tops and not a 4 star, lots of variety but most of it not very tasty and the drinks at breakfast not fresh and on top of that diluted. - no Netflix or a way to stream apps, if you have kids that go to bed at 8 and can’t catch the entertainment it is pretty boring. - you have to pay 3€ for each day for the safe in the room!!! That is a rip off in my opinion, the safe is already in the room and it doesn’t consume extra costs to the hotel. That’s a first and I thought it’s very weird. - they only give a few complementary coffee capsul
I booked this hotel based on the great reviews so my expectations were very high! This is our last day here so I thought to review before we travel and I get busy and distracted. I will start off with the negatives: The big ones, -I found a cockroach in my room the first morning. There were also a few dead ones outside. If I was alone I would have stormed out of the hotel because I am such a cockroach phobe but the kids were with me and I will not break their hearts. I have to say that the hotel dealt with it very quickly and I never saw them again, neither in my room or outside. - the food labelling is a disaster! Wrong labels on most things, left from the previous lunch or dinner, a problem if you have allergies and if you don’t eat certain meats or are vegetarians. When asking staff they also didn’t know so they had to go to the kitchen and that consumed lots of time waiting. The little ones, - the food was not as good as expected, a three stars tops and not a 4 star, lots of variety but most of it not very tasty and the drinks at breakfast not fresh and on top of that diluted. - no Netflix or a way to stream apps, if you have kids that go to bed at 8 and can’t catch the entertainment it is pretty boring. - you have to pay 3€ for each day for the safe in the room!!! That is a rip off in my opinion, the safe is already in the room and it doesn’t consume extra costs to the hotel. That’s a first and I thought it’s very weird. - they only give a few complementary coffee capsul
8
Catalin
Jul 16, 2025
·
Stayed 7 nights
The resort is nice, with a good option for activities. However, I found twice hair in the food once in pizza and 2nd time in the icecream, I had to chase the cleaning personal after the weekends to.get the bed and the towels changed even though I sign an agreement that I would like my room to be cleaned on a daily basis as I was with a toddler.Even after I spoke to.one on the cleaners they still.haven't cleaned up properly nor making the bed or wipeing the floor.Overall all is a good resort, but the cleanlines are not as they should be.If I wouldn't have this issues I would definetly come back.but after all I wont come back.due to.the poor cleaning lines.
The resort is nice, with a good option for activities. However, I found twice hair in the food once in pizza and 2nd time in the icecream, I had to chase the cleaning personal after the weekends to.get the bed and the towels changed even though I sign an agreement that I would like my room to be cleaned on a daily basis as I was with a toddler.Even after I spoke to.one on the cleaners they still.haven't cleaned up properly nor making the bed or wipeing the floor.Overall all is a good resort, but the cleanlines are not as they should be.If I wouldn't have this issues I would definetly come back.but after all I wont come back.due to.the poor cleaning lines.
10
Maria
Jun 23, 2024
·
Stayed 6 nights
Nos ha encantado, habitación amplía, bonita y moderna, cama muy comoda, cortinas opacas, buen aislamiento de ruidos, el hotel tiene muchas instalaciones, muy bien cuidadas, muchas actividades, parking gratuito y grande, buena ubicación, se han adaptado a nosotros el día que nos ibamos para poder desayunar antes en el bufet por que salía nuestro vuelo muy temprano, trabajadores simpáticos y amables. Tienen servicio de alquiler de toallas para playa y piscina dando un depósito que luego te devuelven. Lo único que no nos ha gustado y que veo un fallo es que cogiendo la media pensión no entran bebidas, cosa que entiendo, pero tampoco entra el agua, que es algo tan básico, entiendo que no pongan botellas pero al menos jarras o algo donde poder acceder a ella sin tener que pagar 2,30€ por una botella pequeña de agua por persona, encima con un precio bastante elevado. Por lo demás todo de 10.
Nos ha encantado, habitación amplía, bonita y moderna, cama muy comoda, cortinas opacas, buen aislamiento de ruidos, el hotel tiene muchas instalaciones, muy bien cuidadas, muchas actividades, parking gratuito y grande, buena ubicación, se han adaptado a nosotros el día que nos ibamos para poder desayunar antes en el bufet por que salía nuestro vuelo muy temprano, trabajadores simpáticos y amables. Tienen servicio de alquiler de toallas para playa y piscina dando un depósito que luego te devuelven. Lo único que no nos ha gustado y que veo un fallo es que cogiendo la media pensión no entran bebidas, cosa que entiendo, pero tampoco entra el agua, que es algo tan básico, entiendo que no pongan botellas pero al menos jarras o algo donde poder acceder a ella sin tener que pagar 2,30€ por una botella pequeña de agua por persona, encima con un precio bastante elevado. Por lo demás todo de 10.
8
Karen
Aug 25, 2025
·
Stayed 7 nights
Stayed for a week in June, lovely time to stay as it wasn’t overly busy and plenty of sunbeds. The property was lovely and clean. Wine didn’t realised until the end of our stay that there were 2 entertainment venues the main one aimed at families and one aimed at adults near the reception. Bar staff were lovely we found the restaurant staff not as friendly. Food was pretty good, a good variety each evening. About a 20-30 min walk to Peurto del carmen or you can catch a bus from just round the corner. Playa blanca took about 40mins via bus.
Stayed for a week in June, lovely time to stay as it wasn’t overly busy and plenty of sunbeds. The property was lovely and clean. Wine didn’t realised until the end of our stay that there were 2 entertainment venues the main one aimed at families and one aimed at adults near the reception. Bar staff were lovely we found the restaurant staff not as friendly. Food was pretty good, a good variety each evening. About a 20-30 min walk to Peurto del carmen or you can catch a bus from just round the corner. Playa blanca took about 40mins via bus.
8
Darren
Aug 25, 2025
·
Stayed 7 nights
Very nice, snack bar food choices during the day were very limited and there were no activities on saturdays. Generally very nice hotel.
Very nice, snack bar food choices during the day were very limited and there were no activities on saturdays. Generally very nice hotel.
8
Malgorzata Anna
Jul 30, 2025
·
Stayed 7 nights
Food was alright but very repetitive and wasn’t enough choice, pasta was very basic almost like for kids in nursery and meat wasn’t to great really- ether too though or overcooked. Salad options was pretty standard and you can see that they use whatever was leftover to make different version of salad bar. Paella was not great either…really basic food. Definitely not ⭐️⭐️⭐️⭐️ more likely just ⭐️⭐️⭐️.
Food was alright but very repetitive and wasn’t enough choice, pasta was very basic almost like for kids in nursery and meat wasn’t to great really- ether too though or overcooked. Salad options was pretty standard and you can see that they use whatever was leftover to make different version of salad bar. Paella was not great either…really basic food. Definitely not ⭐️⭐️⭐️⭐️ more likely just ⭐️⭐️⭐️.
10
Helen
Oct 29, 2025
·
Stayed 5 nights
This property is well worth the stay. The staff are extremely helpful and friendly and nothing is a problem. The food and drink is good. Our accommodation was very clean and well set out. We stayed half board and it suited us perfectly. We would definitely return again.
This property is well worth the stay. The staff are extremely helpful and friendly and nothing is a problem. The food and drink is good. Our accommodation was very clean and well set out. We stayed half board and it suited us perfectly. We would definitely return again.
10
Caroline
Mar 24, 2025
·
Stayed 7 nights
An absolute beautiful holiday everything was perfect from the staff who were all so helpful and polite to the facilities which were fabulous and the food was unbelievable for an all inclusive such an array and different theme nights a real 5 star experience
An absolute beautiful holiday everything was perfect from the staff who were all so helpful and polite to the facilities which were fabulous and the food was unbelievable for an all inclusive such an array and different theme nights a real 5 star experience
10
Sophie
Feb 1, 2026
·
Stayed 7 nights
Everything was excellent. The staff couldn’t do more for you. Hotel was very clean all over the site and the food was lovely!
Everything was excellent. The staff couldn’t do more for you. Hotel was very clean all over the site and the food was lovely!
10
Tom
Jun 30, 2025
·
Stayed 7 nights
Can only praise the efforts of management and staff to ensure everything goes well on holiday. The rooms are spacious, clean and comfortable . Only one wardrobe with limited shelf storage which was a problem. We used the adult only facilities for dining and for pre and post meal drinks. The food was varied and tasty but disappointed not to see a strawberry offering!! Not a problem with Sun loungers around the adult pool although there was always those early risers reserving beds with towels before going for breakfast. We upgraded to all inclusive plus giving daily access to the a la carte restaurant and the adults only bar. Nothing more to pay on the premium drinks and the measures are more than generous. Cocktails are available and freshly prepared. Entertainment in the evening was ok but a bit more suited to younger children. This hotel is situated only 10 minutes by taxi from the airport at a cost of €13 and only a 10 minute walk to the beach. Can recommend for both families and couples.
Can only praise the efforts of management and staff to ensure everything goes well on holiday. The rooms are spacious, clean and comfortable . Only one wardrobe with limited shelf storage which was a problem. We used the adult only facilities for dining and for pre and post meal drinks. The food was varied and tasty but disappointed not to see a strawberry offering!! Not a problem with Sun loungers around the adult pool although there was always those early risers reserving beds with towels before going for breakfast. We upgraded to all inclusive plus giving daily access to the a la carte restaurant and the adults only bar. Nothing more to pay on the premium drinks and the measures are more than generous. Cocktails are available and freshly prepared. Entertainment in the evening was ok but a bit more suited to younger children. This hotel is situated only 10 minutes by taxi from the airport at a cost of €13 and only a 10 minute walk to the beach. Can recommend for both families and couples.
Was this helpful?
AI-generated summary based on recent guest reviews
10
gerard
Mar 4, 2023
·
Stayed 1 night
Everything...! A FAMILY or Romantic Getaway They treat guests like Royalty
Everything...! A FAMILY or Romantic Getaway They treat guests like Royalty
10
Mark
Jan 16, 2023
·
Stayed 19,372 nights
Lovely spacious rooms, exceptionally clean around the whole hotel. Food was generally good, extensive drinks menu on all inclusive. Pools were on the small side for the size of hotel but were heated and sunbeds no problem in January. Easy walk to the shops restaurants and a lovely area of beach. All in all a lovely hotel.
Lovely spacious rooms, exceptionally clean around the whole hotel. Food was generally good, extensive drinks menu on all inclusive. Pools were on the small side for the size of hotel but were heated and sunbeds no problem in January. Easy walk to the shops restaurants and a lovely area of beach. All in all a lovely hotel.
FAQs about SENTIDO Aequora Lanzarote Suites
Is parking available at the property?
Yes, parking is available on-site and it is free. However, parking is limited.
Is breakfast offered at the hotel?
Yes, breakfast is offered, typically in a buffet style. Specific serving hours and associated costs may vary, so it is advisable to check with the hotel directly.
Does the hotel allow pets?
Pets are not allowed at the property, but service animals are exempt from this policy.
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is until 11:00. Early check-in and late check-out may be available upon request, but are subject to availability and may incur additional charges.
What accessibility features are available for guests with disabilities?
The property features step-free entrances, elevators, and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may be available, so it is advisable to inquire directly with the hotel.
What is the location of the hotel in relation to key landmarks?
The hotel is located just 0.3 miles (0.5 km) from Los Pocillos Beach and is approximately 3.1 miles (5 km) from Rancho Texas Lanzarote Park. Other nearby attractions include Marina Puerto del Carmen, which is 2.5 miles (4 km) away.
Does the hotel have a swimming pool?
Yes, the hotel features five outdoor swimming pools, including a dedicated children's pool and some heated pools. The pools are available for use throughout the day, but specific operational hours may vary.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Los Pocillos trip?
What do room rates typically look like at SENTIDO Aequora Lanzarote Suites in Las Palmas over the next few months?
Over the next 60–90 days, room rates at SENTIDO Aequora Lanzarote Suites in Las Palmas typically land around $155 a night for two guests, ranging from $147 to $424 on peak dates.
When is the quietest time to visit SENTIDO Aequora Lanzarote Suites in Las Palmas?
July is the quietest month to visit SENTIDO Aequora Lanzarote Suites in Las Palmas, while October sees the strongest demand and busiest crowds.
What’s nearby and what type of travellers does SENTIDO Aequora Lanzarote Suites in Las Palmas suit?
SENTIDO Aequora Lanzarote Suites in Las Palmas sits near Playa de Matagorda, Playa de Guacimeta and Aquarius Shopping Centre, making it convenient for beach days and casual shopping; its location and family-friendly layout suit couples and families alike.
Which month offers the cheapest rates at SENTIDO Aequora Lanzarote Suites in Las Palmas?
May is the cheapest month to stay at SENTIDO Aequora Lanzarote Suites in Las Palmas, averaging $176 a night; August is the priciest at $232. Note that July is the quietest month for crowds, which differs from the cheapest month.
How do prices at SENTIDO Aequora Lanzarote Suites compare with other hotels in Los Pocillos?
SENTIDO Aequora Lanzarote Suites is cheaper than 6 of 16 comparable hotels in Los Pocillos, with a typical median of $205 a night versus about $198 for its peers.
How does the nightly price at SENTIDO Aequora Lanzarote Suites in Los Pocillos compare to recent weeks?
The current price at SENTIDO Aequora Lanzarote Suites in Los Pocillos is $238 per night for 2 guests, which is high for this hotel: about 25% above its $194 average over the last 60 days. Most nights over that period fell between $152 and $456.
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-04: 389.16135615307616USD
- 2026-11-05: 205.48024802838134USD
- 2026-11-06: 265.0082972001343USD
- 2026-11-07: 242.47925199526975USD
- 2026-11-08: NO DATA
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: 215.00369852957152USD
- 2026-11-12: 183.8395204621582USD
- 2026-11-13: 199.69143599999998USD
- 2026-11-14: NO DATA
- 2026-11-15: 435.1966593028564USD
- 2026-11-16: 435.7378358358764USD
- 2026-11-17: 230.811894042572USD
- 2026-11-18: 436.0631854020996USD
- 2026-11-19: 294.90844615466307USD
- 2026-11-20: 435.9577369475097USD
- 2026-11-21: 436.0631854020996USD
- 2026-11-22: 437.84023151751705USD
- 2026-11-23: 488.87379141485593USD
- 2026-11-24: 167.987622042572USD
- 2026-11-25: 167.987622042572USD
- 2026-11-26: 167.987622042572USD
- 2026-11-27: 167.987622042572USD
- 2026-11-28: 167.987622042572USD
- 2026-11-29: 167.987622042572USD
- 2026-11-30: 167.987622042572USD
- 2026-12-01: 183.2673770047302USD
- 2026-12-02: 167.86541481573485USD
- 2026-12-03: 176.42401195742798USD
- 2026-12-04: 176.42401195742798USD
- 2026-12-05: 176.42401195742798USD
- 2026-12-06: 176.42401195742798USD
- 2026-12-07: 154.54770295742796USD
- 2026-12-08: 152.9210064810791USD
- 2026-12-09: 154.54770295742796USD
- 2026-12-10: 154.54770295742796USD
- 2026-12-11: 137.0578784858093USD
- 2026-12-12: 137.0578784858093USD
- 2026-12-13: 137.0578784858093USD
- 2026-12-14: 137.0578784858093USD
- 2026-12-15: 137.0578784858093USD
- 2026-12-16: 137.0578784858093USD
- 2026-12-17: 141.44436301419066USD
- 2026-12-18: 141.44436301419066USD
- 2026-12-19: 141.44436301419066USD
- 2026-12-20: 144.3499814858093USD
- 2026-12-21: 144.3499814858093USD
- 2026-12-22: 144.3499814858093USD
- 2026-12-23: 176.42401195742798USD
- 2026-12-24: 250.61275149526975USD
- 2026-12-25: 422.61662443377685USD
- 2026-12-26: 437.84023151751705USD
- 2026-12-27: 220.72634849999997USD
- 2026-12-28: 282.8662839952698USD
- 2026-12-29: 282.8662839952698USD
- 2026-12-30: 223.08226554730223USD
- 2026-12-31: 437.84023151751705USD
- 2027-01-01: 220.72634849999997USD
- 2027-01-02: 183.2112804810791USD
- 2027-01-03: 183.2112804810791USD
- 2027-01-04: 169.13190895742795USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Masks are required at the property for guests without COVID-19 vaccination
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
Business details
Property registration number H-35/3/0080
- In-room safe fee: EUR 3 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Babysitting / Child Services
Tour Desk
Dry Cleaning
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Bicycle Rental
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Bingo
Concierge Services
General
Restaurant
Non-Smoking Rooms
Massage
Solarium
Spa & Wellness Centre
Body Treatments
Facial Treatments
Kids Club
Poolside Bar
Vending Machines
Family Room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Tennis Courts
Garden
Golf Course (nearby)
Scuba Diving
Cycling
Billiards
Horse Riding
Playground
Child Pool
Pool Outdoor
Outdoor heated pool
Live Music
Bicycle Tour Information
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Parking
Parking
Free Parking
Parking (Limited)
Internet
Free Wi-Fi