Premier Inn London Kew Bridge

The room was very comfortable but even when requesting housekeeping services, it was just proving fresh towels. No trash removal or making the beds.

Stay wasn’t pleasant

Room was spatious

This place is a pit. Fairly clean but ladies room on 1st floor had window cracked, water pooled in one of the sinks with the stopper in and a million dead mosquitoes - ugh. There is no-one there to check you in, (guess htat;s "hip" now?), you either do "self check-in" at a walk-up machine or ring a buzzer for an employee. No phone in room to call for help. Every time we had an issue in room, back down to ring the buzzer. To be fair, the staff tried to be accomodating. May 22 was high 70's/humid. The ground floor (bar and restaurant) was chilly, but our room up on the 5th floor was a stuffy, sweltering mess. Staff said they could "turn our AC up remotely", in their back office, & would do so while we were out for a late lunch. Few hours later, room felt no better so we asked for a fan. Also asked to change rooms but they couldn't accomodate us.There is a sign up that reads, "Welcome to the home of the GOOD NIGHT GUARANTEE". I have asthma,the air was so close & stuffy I did not sleep a wink that night, nor did Steve, we were both sweating profusely, even with the fan,- not very conducive to a GOOD NIGHT. Next morning spoke to mgr, he told us to leave a keycard inserted while we were out to keep AC going.Returned 7 hrs later, room was SWELTERING, had to be in mid-80's, checked AC unit and IT WAS COMPLETELY OFF. Went back down, mgr said "goes off automatically"?!? We were done. Told him we could not do another night there and checked out. Do yourself a favor stay elsewhere!

The chef (Bear?) was attentive to requests; his food met my appetite; and his interaction with guests was friendly and positive.