Name: Holiday Inn Express Hotel & Suites Norfolk Airport by IHG
Address: 1157 North Military Highway, Norfolk, Virginia, United States of America, Norfolk, Virginia, US
Price range: $136–$352 per night
Rating: 8.23

What guests think

At Holiday Inn Express Hotel & Suites Norfolk Airport by IHG, guests often praise friendly staff, spacious suites with comfortable beds, and a convenient location near ORF Airport, shopping, and restaurants, making it practical for quick stays and business trips.

Many describe the hotel as clean and quiet, though housekeeping can be inconsistent, with occasional missed supplies, late room readiness, or stray hairs noted. Breakfast is convenient but often runs short on items and quality varies. Facilities show mixed upkeep: the indoor pool can be too cold or unclean and there is no hot tub, and some guests report maintenance issues, odors, noise, or slow check-in lines. Overall, it suits short, practical stays if you’re comfortable with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Indoor pool is available, but several guests found it too cold or noted cleanliness issues; there is no hot tub. Parking is convenient, though some reported maintenance problems like a broken side door or iffy elevators.

Related guest reviews

10

Alisha

Jul 21, 2025

·

Stayed 1 night

We came for some business. I was a short stay. The young lady at the check in was very nice and super professional. She asked our daughter what floor she wanted to be on and let her pick . The pool area was spacious. But did have a very strong smell of chlorine. The room was very clean and spacious. I would recommend this hotel again .

8

Darius

Jun 5, 2024

·

Stayed 1 night

Staff was great! The facility could use a little more upkeep. Some of the floor tiles were loose and the elevator seemed iffy but an overall good experience.

4

Colleen

Apr 4, 2024

·

Stayed 4 nights

We stayed four nights and our room wasn't cleaned once, despite making three requests. We were four in the room but were only given two towels. However, they did replenish quickly every time we asked. The pool water was so dirty we wouldn't swim. The breakfast was basic and the pancake maker and toaster didn't work. The hotel was centrally located for our needs but it isn't in a great part of town. In fact, a homeless person "lives" on site but he didn't bother us. For security, only the main entrance was accessible after 10p with a room key.

8

Brenton

Apr 6, 2025

·

Stayed 2 nights

I choose this hotel prior to arriving. I have all good things to say after my stay here. There was a big parking lot, the room was very big, the bed was super comfortable, the room had a microwave and fridge and the shower was excellent. There were numerous food options in walking distance and the hotel was so close to the Amtrak and airport. The only area needing improvement was the breakfast. It was the same thing the two day I was there and it wasn’t very good. It also would be nice if the hotel notified the guest ahead of time that they pre-charge the card. I did not like having to call the hotel to inquire what they charge my card in the morning 8 hours prior to my check in time. I would stay at this hotel again though.

8

Natalie

Sep 27, 2024

·

Stayed 1 night

The room was great. We had hoped to utilize the indoor pool with our grandson; however, it is not heated and the water was to cold to use. The breakfast was not great. We went down about 830am and they were out of both bacon and biscuits. These items were not replenished during the time we were in the dining area. If you've never had a bagel with gravy do yourself a favor and don't.

8

Robert

Dec 15, 2024

·

Stayed 2 nights

The side door did not work with my room key. The fridge in the room was sitting on only 3 legs, so it wobbles. The staff were pleasant and professional.

4

samantha

Sep 2, 2024

·

Stayed 2 nights

Did not have a hot tub like the description showed and that was the main reason I staid here.

10

Thomas

Mar 3, 2025

·

Stayed 2 nights

Parking

10

Phillip

Jun 14, 2023

·

Stayed 2 nights

Breakfast was closed early on Monday and I didn’t like that. Maybe I had the schedule wrong…I don’t know. Also, I didn’t like how I was charged for incidentals each day for my stay. Does that money get sent back to my card? Other than that, I loved the facility and the pool and eating breakfast. The side door was broke to enter the hotel as well.

4

Carole

Jun 17, 2024

·

Stayed 3 nights

The bed was comfortable. Room was clean, but outdated carpet and furnishings. There was a used condom about 10 steps from the main door, laid on the sidewalk our entire trip til my husband mentioned it to a worker who was sitting outside. Your site mentions a pool and whirlpool in the written description of the property. You even have a picture of a hot tub and pool on your site. There IS NOT A HOT TUB !! That was the main reason I chose this property.

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Cleanliness

Many found the hotel clean and quiet, but housekeeping is inconsistent. Issues noted include stray hairs or dirty linens, missed supplies, rooms not serviced during stays, and sticky or grimy bathroom areas, with occasional unpleasant odors.

Related guest reviews

8

Stephanie

Aug 17, 2024

·

Stayed 1 night

Overall it was nice! The breakfast was kind of rubbery so meh. The shower was rusting and had corners with grime but overall the room was clean and staff was excellent.

8

Laura

Jun 23, 2025

·

Stayed 2 nights

Clean and comfortable

4

Crystal

Nov 2, 2023

·

Stayed 4 nights

The first room that I was in had damage to the walls right above the bed. The second room had a moldy odor. This is my first disappointment with a Holiday Inn hotel.

2

Frank

Jun 12, 2025

·

Stayed 1 night

Room was dirty beds wasn’t clean dirty towel and used rags all over the bathroom hair in the tub and stains on bed had to wait a 1 1/2 hour s for them to get the room cleaned after a long flight

10

Sylvia

Aug 18, 2025

·

Stayed 1 night

My overall experience was great! From check in, to the overall cleanliness of the lobby and my room. Wonderful selection for breakfast and snacks. Highly recommend this hotel. The staff were helpful and very friendly and approachable.

4

Courtney

Mar 3, 2025

·

Stayed 2 nights

I checked in on a Friday. I stood in line for 20 minutes to check in. I got checked in, up to the room. Room was okay, but dirty. There were no trash bags, floors were not vacuumed, bathroom floor was not cleaned nor was the sink. There was no toilet paper in the bathroom at all. Phones in the room did not work so I had to use my personal phone to call the front desk. I told them, they told me to come to the front desk and get those items. I had 3 kids with me. I was alone. I did go get them. The bed cover did not look clean. The towel hook was hanging off the wall, there was a hole in the one wall of the bedroom. The shower curtain rod was broken. Next day breakfast was okay. The machine for juices was all out including the water. We decided to go swimming. I asked the cleaning lady that was on our floor for more towels and she told me no. She could not give me towels. So I went down to the pool in hopes there would be towels.. there were none. I went to the front desk and after waiting 15 minutes. I returned back to the pool with no towels because I received no service because of the 5 people that were waiting to check in. I went back to the room showered and packed up my kids and left a day early, because I could not stand to be in the hotel any more.

6

Fatemeh

May 24, 2024

·

Stayed 1 night

Not satisfied with stay. Foul smell in room

10

Chris

Dec 12, 2022

·

Stayed 2 nights

Room was very clean as was the lobby. Breakfast area was kept clean and food was always there. Only MINOR complaint i have is blackout curtains did not overlap or close all the way, which allowed light in the room.

8

Denise

May 27, 2025

·

Stayed 4 nights

The hotel was in a good location, near the naval base and airport. I am not sure what they use to mop the floor but the bathroom floor was sticky afterwards. The elevator floors needed to be mopped more frequently. The room was clean.

6

Lorenie

Aug 3, 2025

·

Stayed 2 nights

The conforter and pillow case have strand of hair and the shower curtain was dirty on our first night of stay. The receptionist offered a room change which was so nice of her but since we were so tired since it was already late, I just asked for a new sheet. The breakfast was also not enough for the guests.

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Rooms

Rooms are generally spacious and comfortable, with many praising the beds and suite layouts. Some guests reported maintenance or amenity issues, including problematic sofa beds or doors, missing linens, dated features, inconsistent HVAC, and noise.

Related guest reviews

10

DeAnn

May 21, 2025

·

Stayed 1 night

The room was clean, quite and overall amazing for a quick trip. Staff went over the top to make sure our needs were met! Will stay again.... Thank you!

8

Brenton

Apr 6, 2025

·

Stayed 2 nights

I choose this hotel prior to arriving. I have all good things to say after my stay here. There was a big parking lot, the room was very big, the bed was super comfortable, the room had a microwave and fridge and the shower was excellent. There were numerous food options in walking distance and the hotel was so close to the Amtrak and airport. The only area needing improvement was the breakfast. It was the same thing the two day I was there and it wasn’t very good. It also would be nice if the hotel notified the guest ahead of time that they pre-charge the card. I did not like having to call the hotel to inquire what they charge my card in the morning 8 hours prior to my check in time. I would stay at this hotel again though.

10

Monica

Aug 6, 2024

·

Stayed 1 night

Receptionist was very friendly and helpful—notably calm with demands coming from lots of people at once. He’s a gem. Sofa bed was stained enough that a teenage boy declined to sleep on it, and the room had no toilet paper when we got there.

10

Tammy

Mar 10, 2025

·

Stayed 1 night

This is a nice hotel. My only complaint is the check in desk got really backed up with alot of people checking in at the same time. I think there should have been two people there. But besides that it is a nice hotel & shopping & resturants close by. Our room was very spacious & well laid out.

10

Tamika

Jun 4, 2023

·

Property was very clean and staff was very nice. Only negative thing I can say is internet (wi-fi) was down my whole stay. (Weekend)

10

David

Mar 30, 2025

·

Stayed 1 night

Nice sized room: 2 bedrooms with a living room.

6

jerrime

Feb 16, 2025

·

Stayed 1 night

Pros: Dante at the front desk was kind and polite and working hard. Our room was roomy and beds were comfortable. Breakfast was your average hot breakfast and very clean. Cons: the other people trying to check in. Many people complaining and causing trouble, people smoking marijuana outside and coming in making many areas smell of smoke and marijuana, there was no bedding in the room to make up the couch which had a big pole down the middle and the head area was below the feet. We waited in line and they promptly gave us sheets for the couch. But My son had to sleep sideways. There was a lot of noise in the hallways which wasn’t the hotels fault, the heat and cold air was very temperamental and not consistent. It was either hot or cold. We had to put it on 80 to get it 70 in there.

10

Maria

Dec 21, 2022

·

Stayed 19,332 nights

Nice room, very spacious The shower was not well designed, and the whole bathroom floor was very wet after taking a shower due to the heavy splash.

4

Carole

Jun 17, 2024

·

Stayed 3 nights

The bed was comfortable. Room was clean, but outdated carpet and furnishings. There was a used condom about 10 steps from the main door, laid on the sidewalk our entire trip til my husband mentioned it to a worker who was sitting outside. Your site mentions a pool and whirlpool in the written description of the property. You even have a picture of a hot tub and pool on your site. There IS NOT A HOT TUB !! That was the main reason I chose this property.

6

Judith

May 13, 2024

·

Stayed 1 night

The staff were all professional, respectful, friendly and informative. The door separating bedroom and living room was broken and didn’t close.

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Service

Service is widely described as friendly, accommodating, and professional, with many shout-outs to front-desk staff. Some experienced slow check-in lines, room-readiness delays, unhelpful or rude interactions, or billing and deposit frustrations.

Related guest reviews

10

Faith

Sep 26, 2025

·

Stayed 1 night

Front desk clerk, Jamel was amazing

10

Kelly

Jul 16, 2025

·

Stayed 2 nights

I had a wonderful experience staying at the Holiday Inn Express & Suites Norfolk Airport. The location was super convenient — close to the airport, shopping, and restaurants, but still quiet enough for a restful night’s sleep. The front desk staff was friendly and efficient during check-in and check-out. The room was clean, spacious, and well-maintained, with comfortable beds and all the essentials I needed. I especially appreciated the blackout curtains and great water pressure in the shower. Close to the Outlet. Would definitely stay here again when I’m back in the Norfolk area. Highly recommend for business travelers or anyone flying in and out of ORF

8

Clarissa

Jul 1, 2025

·

Stayed 2 nights

Front desk staff was great. Overall, good experience. Unfortunately, room was not available at check-in time. Check in was at 4PM and at 6PM room was still not ready to be occupied.

10

Anthony

May 6, 2025

·

Stayed 1 night

As a weekly returning patron, Ashly and Michael are always a welcoming face. They go above and beyond to make my stay a pleasant experience.

4

mariah

Sep 23, 2025

·

Stayed 1 night

They charged me double for a security deposit on accident. When I addressed the issue they told me they released the funds to me in that moment. Almost a week later they only released $100 and the accidental $100 charge was in fact not released to me. I was told to call my bank when I contacted the property. NO, they need to fix it! I shouldn’t have to go through my bank or any of this. Now I have to wait for the general manager to contact me after addressing this issue almost a week ago and they lied about giving me my money back.

10

Diane

Feb 16, 2025

·

Stayed 1 night

The staff at the front desk were more than helpful! They were so friendly and accommodating! I would go back just because of the staff!

10

Michael

Feb 24, 2025

·

Stayed 2 nights

Donte was really helpful and offered excellent customer service, he was quick to respond on any issue and made sure our stay was excellent and we had some good conversations and he was cool. Mike was also very nice and would greet us and ask if we needed anything, he looked out for some plates late night when my door dash restaurant didn't put any in the bag!😁

4

Krissa

Aug 18, 2025

·

Stayed 3 nights

The receptionist gave us an attitude for asking for extra items such as pillows, towels and blankets, for the room. We booked for 5 people and there were only 3 towels in the room. There was no trash can inside the bathroom. The safety lock on our door was broken. The only water available was from a water fountain.

2

John

Aug 17, 2023

·

Stayed 2 nights

I don't usually leave reviews, but this experience truly leaves me no option. This hotel was booked for family members in a time of distress. Thankfully, the full trip was not needed, so I called to request a change in the reservation and asked for a partial refund. Accepting to pay any kind of penalties for late changes. Every staff member I spoke to at this hotel was rude, abrasive, and aggressive. I am a very experienced traveler and I have never encountered a more unprofessional staff than the Holiday Inn Express, Norfolk. I was unable to speak to anyone without being spoken over, yelled at, argued with, and even accused of using foul language when I calmly explained the situation. Brittney the manager and Nis the assistant manager were absolutely atrocious. Truly inept in all aspects of hospitality. Needless to say, my refund request was declined after providing everything that was asked for. I strongly encourage travelers to look elsewhere for stays in Norfolk and to avoid this absolute joke and headache of a hotel. After my experience, I filed a complaint directly with IHG who was apologetic on the hotel's behalf and said they would look into their staff's actions. Hopefully, they do!

4

Jennifer

Jun 24, 2025

·

Stayed 1 night

The check-in process seemed rather lengthy, as there was only one staff member at the front desk, and they were taking a considerable amount of time with each guest.

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Location

Convenient to ORF Airport, highways, and many shopping and dining options (Target, Walmart, outlets). Several note it’s easy to find and generally quiet, though a few felt the surrounding area was less appealing.

Related guest reviews

10

Jenna

Jul 29, 2025

·

Stayed 1 night

Nice property close to tons of amenities and the airport. Super clean quiet and comfortable. Air conditioner worked well. Great value for decent price

10

Kelly

Jul 16, 2025

·

Stayed 2 nights

I had a wonderful experience staying at the Holiday Inn Express & Suites Norfolk Airport. The location was super convenient — close to the airport, shopping, and restaurants, but still quiet enough for a restful night’s sleep. The front desk staff was friendly and efficient during check-in and check-out. The room was clean, spacious, and well-maintained, with comfortable beds and all the essentials I needed. I especially appreciated the blackout curtains and great water pressure in the shower. Close to the Outlet. Would definitely stay here again when I’m back in the Norfolk area. Highly recommend for business travelers or anyone flying in and out of ORF

4

Colleen

Apr 4, 2024

·

Stayed 4 nights

We stayed four nights and our room wasn't cleaned once, despite making three requests. We were four in the room but were only given two towels. However, they did replenish quickly every time we asked. The pool water was so dirty we wouldn't swim. The breakfast was basic and the pancake maker and toaster didn't work. The hotel was centrally located for our needs but it isn't in a great part of town. In fact, a homeless person "lives" on site but he didn't bother us. For security, only the main entrance was accessible after 10p with a room key.

10

Phillip

Nov 1, 2024

·

Stayed 3 nights

Great prices and it’s convenient to Walmart and Target and Norfolk State.

10

Eric

Sep 12, 2023

·

Stayed 6 nights

Really close to the malls and shopping and Restaurants

10

Frederick

Feb 19, 2024

·

Stayed 1 night

Field Rep so always in the area & stay here. Easily accessible to restaurants within walking distance.

10

Veronica

Aug 20, 2023

·

Stayed 2 nights

Comfortable and convenient to freeway. Target, Walgreens and Food Lion within walking distance.

8

William

Oct 21, 2023

·

Stayed 3 nights

Close to airport

10

Tyler

Jul 17, 2023

·

Stayed 1 night

This location is only 8 minutes from Norfolk airport, and right next to a Target shopping center, which was very convenient. The staff at the front desk during check in and check out were very friendly. The room was clean and the bed very comfortable.

8

Felisha

Jun 26, 2025

·

Stayed 3 nights

We enjoyed our stay here! Pretty close to alot of stores and not that far from the beach.

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Dining

Breakfast feedback is mixed: many enjoyed it and found options, but items often run out early and quality varies. Some mentioned rubbery eggs, equipment or staffing issues, and occasional early closure.

Related guest reviews

10

Robert

Dec 28, 2024

·

Stayed 5 nights

We stayed a total of 5 nights. Overall great stay! Would definitely stay again. Every staff member was friendly. The breakfast was good and hot with several options.

4

Shashidhar

Jan 25, 2025

·

Stayed 2 nights

Breakfast service was poor and the host who was working was very rude to the guests.

10

Mary

Feb 2, 2025

·

Stayed 2 nights

The room was wonderful. So spacious and clean and comfortable. The only problem I had was at the breakfast on Sunday morning. The area was messy and no one was there keeping it picked up and supplied. The hot water for tea was empty and we had to go ask at the front desk for someone to fill it. Otherwise it was a great visit!

8

Brenton

Apr 6, 2025

·

Stayed 2 nights

I choose this hotel prior to arriving. I have all good things to say after my stay here. There was a big parking lot, the room was very big, the bed was super comfortable, the room had a microwave and fridge and the shower was excellent. There were numerous food options in walking distance and the hotel was so close to the Amtrak and airport. The only area needing improvement was the breakfast. It was the same thing the two day I was there and it wasn’t very good. It also would be nice if the hotel notified the guest ahead of time that they pre-charge the card. I did not like having to call the hotel to inquire what they charge my card in the morning 8 hours prior to my check in time. I would stay at this hotel again though.

6

Donald and Judy

Aug 4, 2025

·

Stayed 2 nights

We had stayed here a year ago and it was all new but now it’s a bit rundown and not quite as nice. The first morning there was nothing left for breakfast at 8:30. And no essentials not even milk. We were disappoint. I don’t recommend this hotel

8

Robin

Aug 15, 2024

·

Stayed 1 night

It was good. The linens were Lysoled but the smell from the pillows was not good, the carpet needed to be shampoed; the room had a mudty odor. LUIS waa great, the breakfast oatmeal could've have been used for spakling, there were no oancakes or waffles available. I would stay again. Gumm Road was better for tge breakfast, room was costly for one night stay, check in is tooooo late, check out is toooo early.

10

jennifer

Aug 29, 2025

·

Stayed 1 night

I like everything, room was clean, beds are comfy, my family slept good, amenities were complete, staff are very nice and accommodating. Good breakfast and very clean hotel. Our first night was amazing!

10

Chris

Aug 25, 2025

·

Stayed 1 night

Staff was friendly and accommodating. Breakfast was really good. Area is convenient to local attractions. Rooms were clean but dated.

10

Phillip

Jun 14, 2023

·

Stayed 2 nights

Breakfast was closed early on Monday and I didn’t like that. Maybe I had the schedule wrong…I don’t know. Also, I didn’t like how I was charged for incidentals each day for my stay. Does that money get sent back to my card? Other than that, I loved the facility and the pool and eating breakfast. The side door was broke to enter the hotel as well.

8

Virginia

Jul 3, 2025

·

Stayed 2 nights

The room was perfect for getting ready for our granddaughter’s wedding. Beds were very comfortable. Room was clean as was the bathroom. Plenty is too room for 5 adults and 1 child. Only problem was breakfast. They ran out of quite a bit early. But what they had was very good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$121
February	$120
March	$149
April	$151
May	$167
June	$197
July	$213
August	$202
September	$155
October	$159
November	$127
December	$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $334	19 $244
20 $151	21 $154	22 $168	23 $165	24 $168	25 $349	26 $351
27 $136	28 $147	29 $147	30 $147

Su	Mo	Tu	We	Th	Fr	Sa
				1 $147	2 $236	3 $215
4 $141	5 $136	6 $147	7 $142	8 $143	9 $352	10 $352
11 $136	12 $141	13 $142	14 $144	15 $142	16 $223	17 $208
18 $136	19 $141	20 $141	21 $146	22 $137	23 $219	24 $200
25 $136	26 $136	27 $142	28 $141	29 $137	30 $192	31 $176

Holiday Inn Express Hotel & Suites Norfolk Airport by IHG

Prices for Holiday Inn Express Hotel & Suites Norfolk Airport by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Suite, 1 King Bed

Suite, 1 Bedroom, Accessible (Mobility)

Suite, 1 Queen Bed

Suite, 2 Queen Beds

Suite, 2 Queen Beds, Accessible (Mobility)

Suite, 1 Bedroom, Accessible (Communications)

Guest reviews of Holiday Inn Express Hotel & Suites Norfolk Airport by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Holiday Inn Express Hotel & Suites Norfolk Airport by IHG

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