Hacienda Encantada Resort & Residences
US$133
/ night
Avg. for September
Prices for Hacienda Encantada Resort & Residences
Select dates to see prices and availability
US$133
/ night
Avg. for September
Monthly average prices
Nightly prices at Hacienda Encantada Resort & Residences average US$91 in the cheapest month (August) and US$266 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$215 |
| February | US$266 |
| March | US$157 |
| April | US$151 |
| May | US$161 |
| June | US$133 |
| July | US$102 |
| August | US$91 |
| September | US$133 |
| October | US$168 |
| November | US$202 |
| December | US$215 |
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Sept · US$133
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Most expensive: February (~US$266)
Cheapest: August (~US$91)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a complimentary water park, and an outdoor tennis court. Addi...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a complimentary water park, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 15 km.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Grab a bite at Las Marias Restaurant, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 4 bars/lounges or 3 swim-up bars. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 222 individually decorated guestrooms, featuring DVD players and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have hair dryers and bathrobes.
Location
Located in Cabo San Lucas, Hacienda Encantada Resort & Residences is by the ocean, a 3-minute drive from Cabo del Sol Golf and 15 minutes from Luxury Avenue. This beach hotel is 3.9 mi (6.3 km) from Santa Maria Beach and 3.9 mi (6.3 km) from Las Viudas Beach.
What's nearby
Islands and Protected Areas of the Gulf of California(0.1 Miles)
Cabo del Sol Golf(0.9 Miles)
Blue Medical Net Hospital(1.7 Miles)
Questro Golf(1.8 Miles)
Cabo Bello Beach(2.3 Miles)
Monuments Beach(2.5 Miles)
Cabo San Lucas Bay(2.5 Miles)
Playa Barco Varado(2.6 Miles)
Medano Beach(3.1 Miles)
Santa Maria Beach(3.9 Miles)
Las Viudas Beach(3.9 Miles)
Chileno Beach(6.1 Miles)
Chileno Bay(6.5 Miles)
Plaza San Lucas(6.7 Miles)
Playa El Tule(7.2 Miles)
The preferred airport for Hacienda Encantada Resort & Residences is Los Cabos Intl. Airport (SJD)(23.8 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Carretera Transpeninsular kilometro 7.3, Tourist Corridor, Mexico
Islands and Protected Areas of the Gulf of California (0.1 Miles)
Cabo del Sol Golf (0.9 Miles)
Blue Medical Net Hospital (1.7 Miles)
Questro Golf (1.8 Miles)
Cabo Bello Beach (2.3 Miles)
Monuments Beach (2.5 Miles)
Room options
7
Luxury Studio Suite
Room details
1 Extra-Large Double Bed
2 Large Double Beds
Sleeps 4
800 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Kitchenette
7
Premium Suite, 2 Bedrooms
Room details
1 Extra-Large Double Bed
, 2 Large Double Beds
and 1 Sofa Bed
Sleeps 6
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerPlunge PoolOutdoor Private Spa Tub
7
One Bedroom Master Suite
Room details
1 Extra-Large Double Bed
Sleeps 4
1430 ft²
Balcony or PatioSeparate Dining AreaAir ConditioningWi-Fi (Free)Kitchenette
7
Family Suite
Room details
1 Extra-Large Double Bed
2 Large Double Beds
Sleeps 5
1600 ft²
Balcony or PatioSeparate Dining AreaAir ConditioningWi-Fi (Free)Kitchenette
10
Deluxe Villa, 2 Bedrooms, Ocean View, Poolside
Room details
1 Extra-Large Double Bed
, 2 Large Double Beds
and 1 Sofa Bed
Sleeps 6
2368 ft²
Balcony or PatioSeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenIndoor Private Spa TubPrivate Spa Tub
8
Encanto Studio
Room details
1 Extra-Large Double Bed
2 Large Double Beds
Sleeps 4
462 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Private Bathroom
10
Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View
Room details
2 Extra-Large Double Beds
, 2 Large Double Beds
and 1 Sofa Bed
3131 ft²
Balcony or PatioSeparate Dining AreaAir ConditioningWi-Fi (Free)KitchenPrivate PoolIndoor Private Spa Tub
Guest reviews of Hacienda Encantada Resort & Residences
8.1
Very good
Based on 1,000 verified reviews
Who stays here?
Business
1%
Couple
43%
Family
36%
Group
17%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Hacienda Encantada Resort & Spa, guests praise the beautiful, well-kept grounds, ocean views, multiple pools, and many friendly staff, while noting a remote, non-swimmable setting, persistent timeshare and upsell pressure, high on-site prices and transportation limits.
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What guests think
At Hacienda Encantada Resort & Spa, guests praise the beautiful, well-kept grounds, ocean views, multiple pools, and many friendly staff, while noting a remote, non-swimmable setting, persistent timeshare and upsell pressure, high on-site prices and transportation limits.
Rooms range from spacious suites with kitchens and ocean-view patios to older units in need of updates, and multiple reviews cite maintenance problems such as leaks, inconsistent hot water, and temperamental air conditioning. Service is frequently warm and helpful across the property, but experiences at check-in and with management can be uneven, with slow responses and confusion around all-inclusive details or credits reported. Food quality varies, and some travelers valued the all-inclusive for convenience; expect a scenic, amenity-rich stay with occasional service and room inconsistencies.
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AI-generated summary based on recent guest reviews
Facilities
Sprawling hillside layout with many pools (including kid-friendly areas), a well-equipped gym, tennis/pickleball courts, and a laundromat; guests rely on golf carts and a shuttle to the marina or sister property. There is no swimmable beach access.
Related guest reviews
10
James
7 Mar 2023
·
Stayed 4 nights
The stay exceeded our expectations. From the incredibly helpful and friendly check-in staff to every golf cart driver and food server, all were focused on making our stay exceptional. While we were asked to hear their property sales presentation, we did not feel overly pressured when we politely declined. The suite offered appliances we used for our own breakfast before heading to the pool by the cliff overlooking the ocean. We were ok not having a beach because the cliff-side beds or infinity pool(s) provided expansive and beautiful views. We saw whales in the distance making our stay magical! We met many friendly guests who have been returning to this place for years. We did not get the all-inclusive package as we were attending wedding events at another property and will consider on our next stay. We shall return!
The stay exceeded our expectations. From the incredibly helpful and friendly check-in staff to every golf cart driver and food server, all were focused on making our stay exceptional. While we were asked to hear their property sales presentation, we did not feel overly pressured when we politely declined. The suite offered appliances we used for our own breakfast before heading to the pool by the cliff overlooking the ocean. We were ok not having a beach because the cliff-side beds or infinity pool(s) provided expansive and beautiful views. We saw whales in the distance making our stay magical! We met many friendly guests who have been returning to this place for years. We did not get the all-inclusive package as we were attending wedding events at another property and will consider on our next stay. We shall return!
6
Brian
22 Oct 2025
·
Stayed 5 nights
couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.
couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.
10
Alejandro
20 Jul 2025
·
Stayed 3 nights
The property has a lot of activities for adults and kids. The kid pool is amazing, I will add adult chairs and lounges in the kids area because moms would love you have their kids runing while they rest. Property is super well staffed, the food is ok and the location is amazing.
The property has a lot of activities for adults and kids. The kid pool is amazing, I will add adult chairs and lounges in the kids area because moms would love you have their kids runing while they rest. Property is super well staffed, the food is ok and the location is amazing.
10
Mark
17 Jul 2023
·
Stayed 2 nights
This is one of the most beautiful facilities with amazing views of the ocean. Definitely recommend getting the dining plan as there are not a lot of dining options nearby. The staff were friendly. There is no immediate beach access, but you can sit on the shore by the rocks. The pools are amazing as well. You need to take golf carts to get around, but they run often. Good choice overall.
This is one of the most beautiful facilities with amazing views of the ocean. Definitely recommend getting the dining plan as there are not a lot of dining options nearby. The staff were friendly. There is no immediate beach access, but you can sit on the shore by the rocks. The pools are amazing as well. You need to take golf carts to get around, but they run often. Good choice overall.
10
Oswaldo
26 Nov 2024
·
Stayed 1 night
Verry nice property pools are amazing i would stay there again
Verry nice property pools are amazing i would stay there again
8
Nanci
15 Feb 2024
·
Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.
Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.
10
alfredo
28 Aug 2022
·
Stayed 2 nights
Grande resort sull’oceano con tantissimi servizi per ogni tua esigenza, ottimi ristoranti, tantissimo personale attento e disponibile. Ottimo il servizio di navette per muoversi all’interno del resort. Tantissime piscine con vista sull’oceano. Camere ampie, pulite, con balcone vista faraglioni. Un soggiorno molto rilassante.
Grande resort sull’oceano con tantissimi servizi per ogni tua esigenza, ottimi ristoranti, tantissimo personale attento e disponibile. Ottimo il servizio di navette per muoversi all’interno del resort. Tantissime piscine con vista sull’oceano. Camere ampie, pulite, con balcone vista faraglioni. Un soggiorno molto rilassante.
10
Juliana
10 Aug 2025
·
Stayed 3 nights
Went w my family & friends for my birthday. Booked the villa w private pool and jacuzzi all inclusive and WOW! Property and our room was gorgeous. Breakfast spot @ Maria’s is delicious with great service anywhere you go. Book the dinner reservations AHEAD of time or email them especially those in the city or else they’ll try to tell you there are no more reservations. PS they will try to sell you on time shares checking in and keep checking back in w you about it
Went w my family & friends for my birthday. Booked the villa w private pool and jacuzzi all inclusive and WOW! Property and our room was gorgeous. Breakfast spot @ Maria’s is delicious with great service anywhere you go. Book the dinner reservations AHEAD of time or email them especially those in the city or else they’ll try to tell you there are no more reservations. PS they will try to sell you on time shares checking in and keep checking back in w you about it
10
Isabelle
5 Dec 2023
·
Stayed 5 nights
We had a room in the Encanta building. Ground floor which we love. Room was comfortable but bathroom could use a little love :) The resort itself is wonderful! Fantastic restaurants and service, beautiful views and great pools. Perfect spot to watch sunrise and sunsets! Nice and well-equipped gym as well as a laundromat. A few tennis/pickleball courts, beach volleyball and putting greens. A shuttle goes to Cabo every couple of hours but you will need a car to go to San Jose. Will definitely be back.
We had a room in the Encanta building. Ground floor which we love. Room was comfortable but bathroom could use a little love :) The resort itself is wonderful! Fantastic restaurants and service, beautiful views and great pools. Perfect spot to watch sunrise and sunsets! Nice and well-equipped gym as well as a laundromat. A few tennis/pickleball courts, beach volleyball and putting greens. A shuttle goes to Cabo every couple of hours but you will need a car to go to San Jose. Will definitely be back.
8
Annette
27 Mar 2024
·
Stayed 3 nights
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and grounds clean and well maintained, but cleanliness is inconsistent. Several reviews cite dirty or damp rooms, mildew, ants, or a dirty pool.
Related guest reviews
10
Vanessa
4 Nov 2025
·
Stayed 1 night
Clean and nice
Clean and nice
2
Elisabeth
16 Nov 2024
·
Stayed 1 night
Fue muy complicada la estancias ya que la limpieza de los baños era terrible, no tenían suficientes amenidades como toallas incluimos servicio básico como shampoo y jabón no estaban disponibles cuando se necesitaban. el servicio de cafetera en la habitación no se nos entrego.
Fue muy complicada la estancias ya que la limpieza de los baños era terrible, no tenían suficientes amenidades como toallas incluimos servicio básico como shampoo y jabón no estaban disponibles cuando se necesitaban. el servicio de cafetera en la habitación no se nos entrego.
8
Sharon
28 Nov 2025
·
Stayed 5 nights
Staff very friendly and helpful! Clean rooms well appointed. There is no beach to walk but you can watch the whales go by. We did the all inclusive and worth it as prices are high at the restaurants.
Staff very friendly and helpful! Clean rooms well appointed. There is no beach to walk but you can watch the whales go by. We did the all inclusive and worth it as prices are high at the restaurants.
10
Mary
26 May 2025
·
Stayed 5 nights
The property is beautiful and well maintained.
The property is beautiful and well maintained.
10
Rachel Marie
28 Jul 2023
·
Stayed 4 nights
The staff was so friendly. The food and drinks were excellent. The room was spacious and clean. We had a beautiful view!
The staff was so friendly. The food and drinks were excellent. The room was spacious and clean. We had a beautiful view!
10
Brian
12 Apr 2023
·
Stayed 3 nights
Very relaxing Grounds were very well kept and rooms were very clean and tidy
Very relaxing Grounds were very well kept and rooms were very clean and tidy
8
Joann
10 Dec 2022
·
Stayed 2 nights
The staff were very friendly. I didn’t like the smell of the room due to the fresh paint on the walls.
The staff were very friendly. I didn’t like the smell of the room due to the fresh paint on the walls.
6
Terry Lynn
12 Dec 2023
·
Room was aged. Toilet.paper holder laying on the floor. Loud. Adjoining room kept trying to open the door. Pool was so dirty
Room was aged. Toilet.paper holder laying on the floor. Loud. Adjoining room kept trying to open the door. Pool was so dirty
6
JOSE OMAR
8 Jan 2026
·
Stayed 3 nights
LAHABITACION EST ABA LIMPIA PERO INMOBILIARIO Y LLAVES DE LAVAMANOS Y CAMAS Y ALMOHADAS PESIMAS PARA EL PRECIOUS Y RESORT NO VAN CON EL LUGAR
LAHABITACION EST ABA LIMPIA PERO INMOBILIARIO Y LLAVES DE LAVAMANOS Y CAMAS Y ALMOHADAS PESIMAS PARA EL PRECIOUS Y RESORT NO VAN CON EL LUGAR
2
Khadish
25 Aug 2022
·
Stayed 1 night
To say that this hotel/resort is terrible, would be an extreme understatement. Everything from check in, to the room cleanliness/quality, to the restaurant service to the check out process was absolutely horrible. The staff is rude and dismissive. I had to wait over an hour for them to find my reservation and even then I had ti check with them again for them to notice in was in the system even though I was sitting in plain view in the lobby and the front desk staff all knew about the issue. I called and requested plates, cups and silverware from room service and housekeeping, multiple times. These items never arrived and I have checked out. Upon check out no one offered a golf cart ride to the front gates after they refused to let the cab driver in to the property for pick up at the lobby. So then I was forced to walk a quarter mile with my luggage to get to the car. I would not stay here again if the room was free. The room quality was terrible with cracks so big in the door and underneath that I might as well have left it open, for all of the mosquitoes that swarmed in through the gaps! And the mildew in the shower corners was insane! The reviews are absolutely misleading! This place is AWFUL! The only people who are attentive are the time share sellers who literally harass you from the moment of check in! Do NOT stay here!!
To say that this hotel/resort is terrible, would be an extreme understatement. Everything from check in, to the room cleanliness/quality, to the restaurant service to the check out process was absolutely horrible. The staff is rude and dismissive. I had to wait over an hour for them to find my reservation and even then I had ti check with them again for them to notice in was in the system even though I was sitting in plain view in the lobby and the front desk staff all knew about the issue. I called and requested plates, cups and silverware from room service and housekeeping, multiple times. These items never arrived and I have checked out. Upon check out no one offered a golf cart ride to the front gates after they refused to let the cab driver in to the property for pick up at the lobby. So then I was forced to walk a quarter mile with my luggage to get to the car. I would not stay here again if the room was free. The room quality was terrible with cracks so big in the door and underneath that I might as well have left it open, for all of the mosquitoes that swarmed in through the gaps! And the mildew in the shower corners was insane! The reviews are absolutely misleading! This place is AWFUL! The only people who are attentive are the time share sellers who literally harass you from the moment of check in! Do NOT stay here!!
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AI-generated summary based on recent guest reviews
Rooms
Room experiences vary widely: many enjoy spacious suites with kitchens, large patios, and ocean views, while others receive dated units with worn furnishings or poor views. Recurring issues include leaks, inconsistent hot water or water pressure, malfunctioning AC/fixtures, and occasional noise.
Related guest reviews
6
Claudia
18 Jul 2025
·
Stayed 3 nights
El cuarto está muy viejo todos los muebles
El cuarto está muy viejo todos los muebles
4
david
30 Dec 2023
·
Stayed 6 nights
The rooms are cold there’s no hot water and room service stinks and they nickel dime you
The rooms are cold there’s no hot water and room service stinks and they nickel dime you
4
anuj
30 Jun 2023
·
Stayed 1 night
The brainless front desk have us a room right in front of the only area in the resort that plays loud music late into the night. We were traveling with a 3 year old! Luckily we were there for only one night but the terms and conditions the front desk was running through seemed absurd. It pretty much means you can eat at one of two places on site and all sorts of other nonsense. The restaurant staff were nice and housekeeping was kind but is never stay at this place again. Oh, did I mention they damaged our rental car? I didn't notice this till after we left but i wasn't going to go back to this place. Lastly, the pushy timeshare guy asking for my name and room number just felt so scammy and low budget. I guess scammy and low budget are good ways to describe this place.
The brainless front desk have us a room right in front of the only area in the resort that plays loud music late into the night. We were traveling with a 3 year old! Luckily we were there for only one night but the terms and conditions the front desk was running through seemed absurd. It pretty much means you can eat at one of two places on site and all sorts of other nonsense. The restaurant staff were nice and housekeeping was kind but is never stay at this place again. Oh, did I mention they damaged our rental car? I didn't notice this till after we left but i wasn't going to go back to this place. Lastly, the pushy timeshare guy asking for my name and room number just felt so scammy and low budget. I guess scammy and low budget are good ways to describe this place.
8
Hillary
18 Jan 2025
·
Stayed 2 nights
The room could use a renovation
The room could use a renovation
6
Brian
22 Oct 2025
·
Stayed 5 nights
couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.
couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.
10
Jesse
17 Jan 2025
·
Stayed 4 nights
The kitchenette and large patio. However the water pressure and hot water could be better.
The kitchenette and large patio. However the water pressure and hot water could be better.
10
Shaela
15 Jul 2025
·
Stayed 5 nights
We had a wonderful stay at Hacienda Encantada. The property is really beautiful, and we were in a building that was centrally located to everything and had ocean views. Our room was a one bedroom suite which was really spacious with a kitchen, large patio with a grill and two bathrooms. It felt upscale and allowed us to feel comfortable. The food at the resort is also great with many options including a nice breakfast buffet, casual options and fine dining for dinner. We also had access to the rooftop pool and services at the Vista Encantada resort. We also took advantage of the free shuttle to and from the marina. During the July 4th holiday, the hotel held a nice celebration with a bbq, live music and fireworks. The hotel staff, especially Manny, also helped us after we traveled back home and realized our daughter left two precious keepsakes behind. He located the items and helped arrange shipping.
We had a wonderful stay at Hacienda Encantada. The property is really beautiful, and we were in a building that was centrally located to everything and had ocean views. Our room was a one bedroom suite which was really spacious with a kitchen, large patio with a grill and two bathrooms. It felt upscale and allowed us to feel comfortable. The food at the resort is also great with many options including a nice breakfast buffet, casual options and fine dining for dinner. We also had access to the rooftop pool and services at the Vista Encantada resort. We also took advantage of the free shuttle to and from the marina. During the July 4th holiday, the hotel held a nice celebration with a bbq, live music and fireworks. The hotel staff, especially Manny, also helped us after we traveled back home and realized our daughter left two precious keepsakes behind. He located the items and helped arrange shipping.
6
Jerry
4 Feb 2024
·
Stayed 7 nights
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.
6
Emer Ni
8 Apr 2025
·
Stayed 6 nights
This was our first time doing all inclusive for our honeymoon. We arrived and were checked in by Jasmine who was polite and professional, the only thing we lacked was an explanation of how the all inclusive worked in terms of signing out in restaurants etc. We checked into our room and were underwhelmed unfortunately. We booked a junior suite with ocean view, and we were placed on a ground floor junior suite, which you could see the ocean but it faced the pool so people could walk a foot away from us. Not ideal, then the toilet in our room was leaking, the smell was so bad so we requested to change rooms. The only room available was another ground floor in a different building with no ocean view. Again not ideal as we paid for ocean view so this was disappointing but at least the plumbing worked. Overall the property was nice, the view from the pool is beautiful and the majority of staff were excellent. I was just a little upset about the room situation since it was our honeymoon and we wanted it to feel special. It was just average. The food for the all inclusive was not great, very bland and the mixed drinks were not good. I don't want to be very negative about this property since the staff were so nice but the rooms definitely need an upgrade and the food and drinks were just not great quality (maybe this is normal for all inclusive). I probably would not stay here again and spend the extra money on an all inclusive where you can enjoy better quality food and drinks.
This was our first time doing all inclusive for our honeymoon. We arrived and were checked in by Jasmine who was polite and professional, the only thing we lacked was an explanation of how the all inclusive worked in terms of signing out in restaurants etc. We checked into our room and were underwhelmed unfortunately. We booked a junior suite with ocean view, and we were placed on a ground floor junior suite, which you could see the ocean but it faced the pool so people could walk a foot away from us. Not ideal, then the toilet in our room was leaking, the smell was so bad so we requested to change rooms. The only room available was another ground floor in a different building with no ocean view. Again not ideal as we paid for ocean view so this was disappointing but at least the plumbing worked. Overall the property was nice, the view from the pool is beautiful and the majority of staff were excellent. I was just a little upset about the room situation since it was our honeymoon and we wanted it to feel special. It was just average. The food for the all inclusive was not great, very bland and the mixed drinks were not good. I don't want to be very negative about this property since the staff were so nice but the rooms definitely need an upgrade and the food and drinks were just not great quality (maybe this is normal for all inclusive). I probably would not stay here again and spend the extra money on an all inclusive where you can enjoy better quality food and drinks.
6
Michael
10 Nov 2025
·
Stayed 2 nights
One of our room had a ceiling leak in the middle of the night. The room we were moved to was a glorified broom closet. We moved into a better room the next day after no sleep. After 3 rooms in 2 nights they wouldn’t discount anything for us. They recommend Expedia reimburse us for our stay rather than help out. Property was great, food was excellent. Paperwork process was the most inconvenient process I’ve ever had at a all inclusive.
One of our room had a ceiling leak in the middle of the night. The room we were moved to was a glorified broom closet. We moved into a better room the next day after no sleep. After 3 rooms in 2 nights they wouldn’t discount anything for us. They recommend Expedia reimburse us for our stay rather than help out. Property was great, food was excellent. Paperwork process was the most inconvenient process I’ve ever had at a all inclusive.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly and attentive, yet service quality is inconsistent. Multiple reviews report unfriendly or unhelpful front-desk interactions, slow responses, room assignment disputes, unclear all-inclusive/credit rules, and persistent timeshare or upsell pressure.
Related guest reviews
2
Steven
25 Nov 2023
·
Stayed 4 nights
Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work. The golf cart guys and the housekeepers were the nicest. The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there. “Squeeze us in” that was BS. The hotel was nice but unfortunately the staff was not.
Customer service was terrible. We were not given the room that was promised. They were not helpful and friendly at the checking point. Service in the restaurants was slow and specially when you called down to get something send to your room it took multiple calls. We waited 4 1/2 hrs. to be able to get in our room at one point because the door indicador was red and the key would not work. The golf cart guys and the housekeepers were the nicest. The elevator stopped working and by the time we left had to carry the bags down 3 floors. Had a hard time making a dinner reservation. By the time we got one they would tell us they would try to squeeze us in but when we got to the restaurant there was no one there. “Squeeze us in” that was BS. The hotel was nice but unfortunately the staff was not.
2
Cynthia
26 Jan 2024
·
Stayed 5 nights
If you like pressure Timeshare sales go!! We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!
If you like pressure Timeshare sales go!! We will never stay here again we had NO hot water the entire time we stayed terrible and the concierge kept telling us that they would fix it again and again but apparently talking with others that have timeshares there it’s a on going thing and we had a problem with our toilet flapper randomly squealing in the middle of the night they said they would come fix it while we were at the pool for the day well again in the middle of the night loud squealing we would have to lift the back of toilet lid and pull on flapper to stop this went on for 3 nights asked to change rooms we had ocean view but nothing available to change anywhere 😡 so finally we said we are staying in the room until maintenance comes with a new flapper to install and fix hot water we waited over 2 hours and finally he arrives and we said did you bring a new flapper? No is that what it is OMG!! Couldn’t do anything about hot water it was several buildings they said we felt blessed because other hotel guests had backups of random sewage. Just stay somewhere else enjoy your trip to Cabo we go about 4 times a year and love it !! Stay at Le Blanc excellent we also love the Marina area hotels and Hyatt Ziva.. You work to hard to waste your money the only thing nice about it was the ocean pool and food at pool area only !!
10
Noelle
27 Feb 2023
·
Stayed 1 night
A superb welcome and check in experience. The staff all throughout the grounds are friendly and attentive. The dining options are fantastic - so much to choose from and the food is a 5-star experience. Delicious dishes!
A superb welcome and check in experience. The staff all throughout the grounds are friendly and attentive. The dining options are fantastic - so much to choose from and the food is a 5-star experience. Delicious dishes!
6
Brian
22 Oct 2025
·
Stayed 5 nights
couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.
couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.
4
Karissa
23 Mar 2025
·
Property was not helpful with our questions upon our arrival. We were assigned the wrong room size for our # of guests and did not accommodate our original pre-paid reservation. We were assigned 1 king size bed for 3 grown adults. They never attempted to fix it. We did call and insisted on a roll away bed. That helped a little. We remained in that room the entire stay. No one tried to get us the correct accommodations. Our “all inclusive package” turned out to need to be upgraded to an all inclusive for $2,500 upon our arrival. No explanation, just more fees. Then an offer to upgrade our room came with a price. The original room was never offered either. It was only that we could upgrade to a suite or they would eventually get us the right room, “by tomorrow.” That never happened. The property just didn’t have the level of service expected and the luxury of the experience became tarnished after we didn’t get any pampering.
Property was not helpful with our questions upon our arrival. We were assigned the wrong room size for our # of guests and did not accommodate our original pre-paid reservation. We were assigned 1 king size bed for 3 grown adults. They never attempted to fix it. We did call and insisted on a roll away bed. That helped a little. We remained in that room the entire stay. No one tried to get us the correct accommodations. Our “all inclusive package” turned out to need to be upgraded to an all inclusive for $2,500 upon our arrival. No explanation, just more fees. Then an offer to upgrade our room came with a price. The original room was never offered either. It was only that we could upgrade to a suite or they would eventually get us the right room, “by tomorrow.” That never happened. The property just didn’t have the level of service expected and the luxury of the experience became tarnished after we didn’t get any pampering.
8
Sharon
28 Nov 2025
·
Stayed 5 nights
Staff very friendly and helpful! Clean rooms well appointed. There is no beach to walk but you can watch the whales go by. We did the all inclusive and worth it as prices are high at the restaurants.
Staff very friendly and helpful! Clean rooms well appointed. There is no beach to walk but you can watch the whales go by. We did the all inclusive and worth it as prices are high at the restaurants.
8
Nanci
15 Feb 2024
·
Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.
Beautiful property, but it shares the property with timeshare owners and you are treated very much second rate if you aren’t an owner. Best pool and gym are limited to owners. Pressure sales to get you to timeshare presentations and to get you to sign up for all inclusive. Exorbitant prices for food, drink and transportation to push you towards all inclusive, which isn’t worth it if you can’t get reservations or you want to explore off property. $95 for three smoothies and three medium coffees, as an example.
10
Sean
26 May 2025
·
Stayed 7 nights
Always a good experience, love the staff. Manny at the bell area has been there 12 years and always a pleasure. David the front desk manager made sure we had the correct room and experience.
Always a good experience, love the staff. Manny at the bell area has been there 12 years and always a pleasure. David the front desk manager made sure we had the correct room and experience.
4
Sunethra
1 Dec 2022
·
Stayed 3 nights
Bad welcome at the check-in. Check-in clerk not friendly and welcoming. Refused to answer questions. Everything is for money even the paper towel and small coffee pack. Tries to get money from customers in-appropriate way. Take a deposit and try to charge $ 25 when return the deposit at check out. Had to argue with the check-out clerk for several thins to make the correct payment. Huge difference between the things said by check-in clerk and the check-out clerk. The hotel has a set-up that getting guests money (cheating) in an appropriate way that ordinary guest does not know that he was cheated.
Bad welcome at the check-in. Check-in clerk not friendly and welcoming. Refused to answer questions. Everything is for money even the paper towel and small coffee pack. Tries to get money from customers in-appropriate way. Take a deposit and try to charge $ 25 when return the deposit at check out. Had to argue with the check-out clerk for several thins to make the correct payment. Huge difference between the things said by check-in clerk and the check-out clerk. The hotel has a set-up that getting guests money (cheating) in an appropriate way that ordinary guest does not know that he was cheated.
8
Omar
8 Oct 2025
·
Stayed 5 nights
Beautiful resort. Expect to be upselled on the property to join the VIP membership and the activities packages. Food on the resort was good but pricey. They do not allow Ubers or Lyfts on the property. Expect to pay for taxis and shuttle services
Beautiful resort. Expect to be upselled on the property to join the VIP membership and the activities packages. Food on the resort was good but pricey. They do not allow Ubers or Lyfts on the property. Expect to pay for taxis and shuttle services
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AI-generated summary based on recent guest reviews
Location
Scenic, clifftop setting with ocean views and shuttle access to the marina, but the location is remote with little nearby and no swimmable beach. Rideshares are restricted at the property, so taxis/shuttles can be costly.
Related guest reviews
10
James
7 Mar 2023
·
Stayed 4 nights
The stay exceeded our expectations. From the incredibly helpful and friendly check-in staff to every golf cart driver and food server, all were focused on making our stay exceptional. While we were asked to hear their property sales presentation, we did not feel overly pressured when we politely declined. The suite offered appliances we used for our own breakfast before heading to the pool by the cliff overlooking the ocean. We were ok not having a beach because the cliff-side beds or infinity pool(s) provided expansive and beautiful views. We saw whales in the distance making our stay magical! We met many friendly guests who have been returning to this place for years. We did not get the all-inclusive package as we were attending wedding events at another property and will consider on our next stay. We shall return!
The stay exceeded our expectations. From the incredibly helpful and friendly check-in staff to every golf cart driver and food server, all were focused on making our stay exceptional. While we were asked to hear their property sales presentation, we did not feel overly pressured when we politely declined. The suite offered appliances we used for our own breakfast before heading to the pool by the cliff overlooking the ocean. We were ok not having a beach because the cliff-side beds or infinity pool(s) provided expansive and beautiful views. We saw whales in the distance making our stay magical! We met many friendly guests who have been returning to this place for years. We did not get the all-inclusive package as we were attending wedding events at another property and will consider on our next stay. We shall return!
10
Mark
17 Jul 2023
·
Stayed 2 nights
This is one of the most beautiful facilities with amazing views of the ocean. Definitely recommend getting the dining plan as there are not a lot of dining options nearby. The staff were friendly. There is no immediate beach access, but you can sit on the shore by the rocks. The pools are amazing as well. You need to take golf carts to get around, but they run often. Good choice overall.
This is one of the most beautiful facilities with amazing views of the ocean. Definitely recommend getting the dining plan as there are not a lot of dining options nearby. The staff were friendly. There is no immediate beach access, but you can sit on the shore by the rocks. The pools are amazing as well. You need to take golf carts to get around, but they run often. Good choice overall.
8
Nicole
26 Mar 2025
·
Stayed 5 nights
Enjoyed the resort, however, not offering shuttle service back to the airport daily and therefore having to pay an arm and leg for a taxi was a waste. I was also offered $50 credit, but when I asked to apply it to balance at the end of my stay, I was told I couldn’t because it was just for food. Info on these services needs to be clearer from up front.
Enjoyed the resort, however, not offering shuttle service back to the airport daily and therefore having to pay an arm and leg for a taxi was a waste. I was also offered $50 credit, but when I asked to apply it to balance at the end of my stay, I was told I couldn’t because it was just for food. Info on these services needs to be clearer from up front.
6
Jerry
4 Feb 2024
·
Stayed 7 nights
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.
I reserved an Ocean View Room through Expedia. The room they wanted to give me was not an ocean view. When I showed the check-in associate the Expedia listing I booked it from, the associate threw the paper back at me and said, "That's not us, that's their ad". Upon me insisting that they should honor their ad, he told me that owners get the good ocean views. With further pressing by me, we ended up with a Partial Ocean View. The original rooms are starting to show their age. The toilet "ran water" the entire week even after us asking for service. The drain in the shower was slow. The water in the shower fluctuated between hot and cold. Tough to take a shower. The shuttle use to be free to their sister property in the Marina. Now it's $32 round trip for two people unless you are an owner. A cab ride into town is now $30. Unless you are an owner it's an expensive place to stay. The breakfast buffet in one restaurant on property is $50 a person. If the food was great it would be one thing but it's not. I have stayed there five times. We will be looking at other choices for our next trip.
10
Valerie
8 Jul 2025
·
Stayed 5 nights
Felt very safe there. If we took the shuttle outside the property they would keep count of how many of us wre leaving. Upon return they would double check who was coming in.
Felt very safe there. If we took the shuttle outside the property they would keep count of how many of us wre leaving. Upon return they would double check who was coming in.
8
Julie
20 Jan 2025
·
Stayed 4 nights
The property was nice and the staff were very friendly. There was some confusion about our $50 credit, but it all worked out. We opted out of the all inclusive package but if we go again we will get it. The location is remote but we had great taxi drivers.
The property was nice and the staff were very friendly. There was some confusion about our $50 credit, but it all worked out. We opted out of the all inclusive package but if we go again we will get it. The location is remote but we had great taxi drivers.
10
MICHAEL
19 Jun 2025
·
Stayed 6 nights
Beautiful property with a great location, close to downtown and the Marina.
Beautiful property with a great location, close to downtown and the Marina.
8
PERLA SALAZAR
28 Aug 2022
·
Stayed 2 nights
Lo malo es que, no hay playa en el hotel y además poco transporte
Lo malo es que, no hay playa en el hotel y además poco transporte
8
Annette
27 Mar 2024
·
Stayed 3 nights
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
8
Omar
8 Oct 2025
·
Stayed 5 nights
Beautiful resort. Expect to be upselled on the property to join the VIP membership and the activities packages. Food on the resort was good but pricey. They do not allow Ubers or Lyfts on the property. Expect to pay for taxis and shuttle services
Beautiful resort. Expect to be upselled on the property to join the VIP membership and the activities packages. Food on the resort was good but pricey. They do not allow Ubers or Lyfts on the property. Expect to pay for taxis and shuttle services
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AI-generated summary based on recent guest reviews
Dining
On-site dining ranges from excellent with many options to average or poor, with several guests finding the all-inclusive worthwhile for convenience. Prices are high, and a few reviews mention bland food or illness, while others praise breakfast and poolside options.
Related guest reviews
10
Mike
17 Jun 2024
·
Stayed 3 nights
Food was the best I have had ant ann anll inclusive , every place we ate at, off and on the property. They do have partnerships with restaurants off the property that honor the all inclusive you purchase with them. Beautiful place and the rooms are top notch. It was great to have more food options at the pool other than hot dogs and hamburgers!
Food was the best I have had ant ann anll inclusive , every place we ate at, off and on the property. They do have partnerships with restaurants off the property that honor the all inclusive you purchase with them. Beautiful place and the rooms are top notch. It was great to have more food options at the pool other than hot dogs and hamburgers!
8
JIANFENG
15 May 2025
·
Stayed 2 nights
Stay two nights at Hacienda Encantada Resort & Residences. The views from room are beautiful. The room decoration is distinctive. Restaurant food is delicious. Just a bit limited options for the breakfast.
Stay two nights at Hacienda Encantada Resort & Residences. The views from room are beautiful. The room decoration is distinctive. Restaurant food is delicious. Just a bit limited options for the breakfast.
10
Noelle
27 Feb 2023
·
Stayed 1 night
A superb welcome and check in experience. The staff all throughout the grounds are friendly and attentive. The dining options are fantastic - so much to choose from and the food is a 5-star experience. Delicious dishes!
A superb welcome and check in experience. The staff all throughout the grounds are friendly and attentive. The dining options are fantastic - so much to choose from and the food is a 5-star experience. Delicious dishes!
6
Brian
22 Oct 2025
·
Stayed 5 nights
couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.
couldn’t check into our room in 4:00pm. timeshare sales people are very aggressive. Stingy with bottled water, restock took more effort than it should have. furniture was nice, but bedding was not, old and used up, needs to be replaced with new and fresh. dress code at Mestizo is gender bias, open toes not allowed on men. most of staff is awesome! Bilingual conversations on the house phones seemed to be an issue though. Can’t really explain that one. Food was fine, average. Some select plates were exceptional! Birds were a problem if you left your patio table unattended, mainly at breakfast buffet if you made trips back and forth without cleaning your plate, lol. The property is absolutely gorgeous! Concrete cart paths and sidewalks, beautiful gardens and flower beds! fine art was even displayed throughout during our stay, as there was an art walk in progress, very nice!! the site is built on a hill, so it is sometimes a hike if you like to walk everywhere. Cart drivers were usually close to give you a ride if you aren’t feeling the hike. I saw two wedding venue spots that were also quite stunning, a high cliff flat, and the chapel on the hill, incredible vistas! All and all not a bad spot, would probably return.
6
Nicole
6 Feb 2023
·
Stayed 9 nights
Food was poor. Drinks are extremely expensive.
Food was poor. Drinks are extremely expensive.
2
Christopher
28 Mar 2023
·
Food was awful and got food poisoning from here.
Food was awful and got food poisoning from here.
8
Sharon
28 Nov 2025
·
Stayed 5 nights
Staff very friendly and helpful! Clean rooms well appointed. There is no beach to walk but you can watch the whales go by. We did the all inclusive and worth it as prices are high at the restaurants.
Staff very friendly and helpful! Clean rooms well appointed. There is no beach to walk but you can watch the whales go by. We did the all inclusive and worth it as prices are high at the restaurants.
8
Terry
5 Jun 2024
·
Stayed 4 nights
All the staff was attentive, helpful and so kind. Our room was very quiet, clean and close to the ocean with an amazing view! The restaurants served food that was well prepared. The only drawback,(for us), was there was no “live” music to dance. Lack of night life activity made it boring after a late dinner.
All the staff was attentive, helpful and so kind. Our room was very quiet, clean and close to the ocean with an amazing view! The restaurants served food that was well prepared. The only drawback,(for us), was there was no “live” music to dance. Lack of night life activity made it boring after a late dinner.
6
Emer Ni
8 Apr 2025
·
Stayed 6 nights
This was our first time doing all inclusive for our honeymoon. We arrived and were checked in by Jasmine who was polite and professional, the only thing we lacked was an explanation of how the all inclusive worked in terms of signing out in restaurants etc. We checked into our room and were underwhelmed unfortunately. We booked a junior suite with ocean view, and we were placed on a ground floor junior suite, which you could see the ocean but it faced the pool so people could walk a foot away from us. Not ideal, then the toilet in our room was leaking, the smell was so bad so we requested to change rooms. The only room available was another ground floor in a different building with no ocean view. Again not ideal as we paid for ocean view so this was disappointing but at least the plumbing worked. Overall the property was nice, the view from the pool is beautiful and the majority of staff were excellent. I was just a little upset about the room situation since it was our honeymoon and we wanted it to feel special. It was just average. The food for the all inclusive was not great, very bland and the mixed drinks were not good. I don't want to be very negative about this property since the staff were so nice but the rooms definitely need an upgrade and the food and drinks were just not great quality (maybe this is normal for all inclusive). I probably would not stay here again and spend the extra money on an all inclusive where you can enjoy better quality food and drinks.
This was our first time doing all inclusive for our honeymoon. We arrived and were checked in by Jasmine who was polite and professional, the only thing we lacked was an explanation of how the all inclusive worked in terms of signing out in restaurants etc. We checked into our room and were underwhelmed unfortunately. We booked a junior suite with ocean view, and we were placed on a ground floor junior suite, which you could see the ocean but it faced the pool so people could walk a foot away from us. Not ideal, then the toilet in our room was leaking, the smell was so bad so we requested to change rooms. The only room available was another ground floor in a different building with no ocean view. Again not ideal as we paid for ocean view so this was disappointing but at least the plumbing worked. Overall the property was nice, the view from the pool is beautiful and the majority of staff were excellent. I was just a little upset about the room situation since it was our honeymoon and we wanted it to feel special. It was just average. The food for the all inclusive was not great, very bland and the mixed drinks were not good. I don't want to be very negative about this property since the staff were so nice but the rooms definitely need an upgrade and the food and drinks were just not great quality (maybe this is normal for all inclusive). I probably would not stay here again and spend the extra money on an all inclusive where you can enjoy better quality food and drinks.
8
Annette
27 Mar 2024
·
Stayed 3 nights
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
Beautiful property but no access to the beach. Not much in the surrounding area. Fantastic pool areas and food quality was very good. Polite staff but I didn’t care for the add-on pressure when we checked in. Trying to sell us on added activities, etc.
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AI-generated summary based on recent guest reviews
10
John
12 Jun 2026
·
Stayed 2 nights
Great service friendly staff
Great service friendly staff
10
John
12 Jun 2026
·
Stayed 3 nights
Beautiful property
Beautiful property
10
Robin
3 Jun 2026
·
Stayed 5 nights
This is a 5 Star resort! It was wonderful, the staff were great and the food was top notch for an all inclusive. Definitely get the all inclusive because pricing in general was high. The only downside was that they are building a hotel right across from the resort and it is a bit noisy and the beautiful views will be blocked soon.
This is a 5 Star resort! It was wonderful, the staff were great and the food was top notch for an all inclusive. Definitely get the all inclusive because pricing in general was high. The only downside was that they are building a hotel right across from the resort and it is a bit noisy and the beautiful views will be blocked soon.
8
John
3 Jun 2026
·
Stayed 3 nights
I stayed at Hacienda Encantanda from May 17th through June 2nd 2026. Rosa in housekeeping was amazing, I appreciated Alex at the Il Forno bar. Ma t of the staff such as Carlos at the Tienda gave me great joy as did the bell staff who would kindly provide cambio when the front desk did not have change. More from a curiosity side I didn’t understand when a servicio charge (which was explained to me as a group propina) would appear on a bill (98%of the time I ate solo). I also was confused that some days I was called from my room to extend my stay in person and other days there was no need. Also, the keys no longer worked after N extension even when I was asked to come up and bring my credit card probably to increase for incidentals or the government tax? I was Also perplexed by the different charges for the taxis driving me to Cabo when O missed the shuttle or wanted more freedom. The cost seemed to change when the driver saw that I had more cash and the cost went up. On June the 2nd I became so unnerved that I left and stayed at another resort. I did call management thinking that they had an agreement with the taxi union and I was corrected by the manager on duty. How much I pay the cabs that are contractually tied to the resort was between me and the taxi and the resort does not interfere with fluctuating rates as the taxis have no agreement with the resort.
I stayed at Hacienda Encantanda from May 17th through June 2nd 2026. Rosa in housekeeping was amazing, I appreciated Alex at the Il Forno bar. Ma t of the staff such as Carlos at the Tienda gave me great joy as did the bell staff who would kindly provide cambio when the front desk did not have change. More from a curiosity side I didn’t understand when a servicio charge (which was explained to me as a group propina) would appear on a bill (98%of the time I ate solo). I also was confused that some days I was called from my room to extend my stay in person and other days there was no need. Also, the keys no longer worked after N extension even when I was asked to come up and bring my credit card probably to increase for incidentals or the government tax? I was Also perplexed by the different charges for the taxis driving me to Cabo when O missed the shuttle or wanted more freedom. The cost seemed to change when the driver saw that I had more cash and the cost went up. On June the 2nd I became so unnerved that I left and stayed at another resort. I did call management thinking that they had an agreement with the taxi union and I was corrected by the manager on duty. How much I pay the cabs that are contractually tied to the resort was between me and the taxi and the resort does not interfere with fluctuating rates as the taxis have no agreement with the resort.
10
Heidi
21 May 2026
·
Stayed 3 nights
The room was very clean and had a large refrigerator. We chose not to do the all inclusive and had room for food and beverages in our studio space. The cleaning staff was efficient and thorough. Lots of pool options with swim up bars and many lounge chairs.
The room was very clean and had a large refrigerator. We chose not to do the all inclusive and had room for food and beverages in our studio space. The cleaning staff was efficient and thorough. Lots of pool options with swim up bars and many lounge chairs.
FAQs about Hacienda Encantada Resort & Residences
Is parking available at the property?
Free self-parking is available on-site. Uncovered valet parking is also offered for a fee of USD 12 per day, which includes in/out privileges.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately USD 25 for adults and USD 12.5 for children.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.
Is there an airport shuttle service available?
A roundtrip airport shuttle is provided for a surcharge of USD 85.00 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 72 hours prior to arrival to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Guests are encouraged to contact the property for specific accessibility needs.
Where is the property located in relation to key landmarks?
The property is located in Cabo San Lucas, just a 3-minute drive from Cabo del Sol Golf and 15 minutes from Luxury Avenue. It is approximately 3.9 miles from both Santa Maria Beach and Las Viudas Beach.
Does the property have a swimming pool?
Yes, the property features 3 outdoor pools, including a heated pool and a children's pool. The pools are available for guests to enjoy throughout the day.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified, but families are welcome.
What are the policies regarding extra beds and cribs?
Cribs and rollaway beds are available for a fee of USD 270.0 per night. Advance request or confirmation is required for availability.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 122.74520132598876USD
- 2026-09-19: 115.70999623947142USD
- 2026-09-20: 110.83999510803221USD
- 2026-09-21: 107.7173641532898USD
- 2026-09-22: 108.88799059753417USD
- 2026-09-23: 108.88799059753417USD
- 2026-09-24: 113.31515448303222USD
- 2026-09-25: 117.72483783569335USD
- 2026-09-26: 118.70061238861084USD
- 2026-09-27: 108.45568896331787USD
- 2026-09-28: 114.70605665969848USD
- 2026-09-29: 109.69332119750976USD
- 2026-09-30: 114.89449785461424USD
- 2026-10-01: 114.89449785461424USD
- 2026-10-02: 114.70605665969848USD
- 2026-10-03: 117.00678729095458USD
- 2026-10-04: 114.70605665969848USD
- 2026-10-05: 123.70275093460081USD
- 2026-10-06: 125.90642782592772USD
- 2026-10-07: 123.70275093460081USD
- 2026-10-08: 138.69485635681153USD
- 2026-10-09: 138.69485635681153USD
- 2026-10-10: 138.69485635681153USD
- 2026-10-11: 123.70275093460081USD
- 2026-10-12: 123.70275093460081USD
- 2026-10-13: 123.90425874023437USD
- 2026-10-14: 123.70275093460081USD
- 2026-10-15: 128.90968145446777USD
- 2026-10-16: 128.70488072280884USD
- 2026-10-17: 128.70488072280884USD
- 2026-10-18: 123.70275093460081USD
- 2026-10-19: 123.70275093460081USD
- 2026-10-20: 123.70989728469847USD
- 2026-10-21: 127.03273989334106USD
- 2026-10-22: 151.69326146850585USD
- 2026-10-23: 151.69326146850585USD
- 2026-10-24: 151.93462593994138USD
- 2026-10-25: 123.70275093460081USD
- 2026-10-26: 109.91829985885619USD
- 2026-10-27: 123.70989728469847USD
- 2026-10-28: 109.91829985885619USD
- 2026-10-29: 128.90968145446777USD
- 2026-10-30: 130.69858979110717USD
- 2026-10-31: 128.70488072280884USD
- 2026-11-01: 153.69411688690184USD
- 2026-11-02: 151.69326146850585USD
- 2026-11-03: 152.69368041992186USD
- 2026-11-04: 152.93571048278807USD
- 2026-11-05: 160.1485846923828USD
- 2026-11-06: 160.88003464355467USD
- 2026-11-07: 181.67747231292722USD
- 2026-11-08: 153.93679502563475USD
- 2026-11-09: 155.61636245422363USD
- 2026-11-10: 156.00904388275146USD
- 2026-11-11: 149.93245685424804USD
- 2026-11-12: 160.88003464355467USD
- 2026-11-13: 160.1485846923828USD
- 2026-11-14: 160.88003464355467USD
- 2026-11-15: 166.5504707748413USD
- 2026-11-16: 167.97877743835448USD
- 2026-11-17: 161.05359636688232USD
- 2026-11-18: 166.21932152252197USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
- Fee for buffet breakfast: approximately USD 25 for adults and USD 12.5 for children
- Airport shuttle fee: USD 85.00 per vehicle (one-way, maximum occupancy 4)
- Uncovered valet parking fee: USD 12 per day (in/out privileges)
- Crib (infant bed) fee: USD 270.0 per night
- Rollaway bed fee: USD 270.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Activities
Swimming pool
Tennis courts
Garden
Golf course (nearby)
Scuba diving
Cycling
Karaoke
Fishing
Golf (miniature)
Horse riding
Playground
Hiking
Child pool
Pool indoor
Pool outdoor
Outdoor heated pool
Live music
Bicycle Tour Information
Evening Entertainment
Pool (Indoor)
Pool (Infinity)
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking (Limited)
Parking Onsite
General
Room service
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Steam room
Massage
Solarium
Spa & wellness centre
Barber/Beauty shop
Kids club
Picnic area/Tables
Packed lunches
Breakfast in the room
Family room
Snack Bar/Deli
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Currency exchange
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Self laundry
24-Hour Front Desk
Bingo
Concierge Services
Internet
Free wi-fi