El Encanto All Inclusive Resort

The exterior environment (full, other facilities) is perfect, but the room is aging and needs improvement.

Ocean view was great, you could see whales breaching. Pool was nice if you could find a chair. Pool service not very good unless you use swim up bar. If you do get service you have to sign out your bill every hour, then you have to wait for the server to come back with your copy, wich can take up to an hour. On our second day my husband and I each had 2 drinks in 3 and a half hours.

Overall stay was great. Beautiful location and views. Most of the restaurants were good. Our worst meal was at Los Riscos. Very bad cut of steak. Fake, powerful mesquite flavoring. The signing of a bill (even though it was all inclusive) for everything gets really old. All of the pools were gorgeous. The most upsetting thing to us was after going to the pool I went back to the room to nap. Room had been already been cleaned by housekeeper. Hubby stayed at the pool. I woke up to a knock and thought I was dreaming. All of a sudden the door opens and I yell "I'm sleeping". The voice said "do you need anything". I firmly said "no"! This happened twice during our stay that a non-housekeeper used their key to come into our room when they didn't get a response after knocking. I highly recommend that if you don't want someone in your room when there or not to use the "do not disturb" sign. I've also read that it is kid friendly, however, I would say the average age of the guests was easily 55. We saw one family with small kids during our 5 days there. Just something to keep in mind for young families and younger vacationers looking for more of a party scene. Overall, the property is very clean and pretty, but it is older. We had a hole in the wall in the bathroom and a few tiles missing in the shower. Free shuttle goes into town every 2 hours, which is a great perk.

My husband and I visited El Encanto All Inclusive at Hacienda Encantada for the 2nd time in December 2025. We had the best time and definitely preferred 2 weeks over the way too short 1 week stay the 1st time around. The grounds are stunning and so well kept, and we really enjoyed walking all around exploring the hidden fountains and the church. Our room was clean and very comfortable, and we had the best sleeps because this Resort isn’t a party place, so noise wasn’t an issue during the night. And because we are Expedia Members, we were offered an ocean view room at no extra cost which made our trip that much more special. Our meals in all of the à la carte and pool restaurants were very good, but our favourite lunch spot was La Pergola. Some of the best sushi I’ve ever had and my husband really enjoyed their fish tacos. Everyday we were welcomed with huge smiles and greetings from Margarita and Denis. When not dining at an à la carte, we had lovely meals overlooking the ocean at Il Forno. Angel and Noe treated us exceptionally well whether we were just stopping in for a night cap or sitting down for a delicious dinner. Barolo, the Italian restaurant, was exceptional. The host, Gabriel, was always accommodating and made sure we had everything that we needed. Everyday we enjoyed the sun at El Patio. We always found the perfect spot on the sand, and bar none had the best service from Ingrid, Cesar, Omar, and Miguel. We hope to be back again in the near future!

Great stay at a beautiful hotel. Amazing food and staff. Loved the rooftop pool