The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western
From
$93
/ night
Select dates to see prices and availability
From
$93
/ night
About this property
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a reception hall.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a reception hall.
Business amenities
Featured amenities include a 24-hour front desk and an elevator.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Rooms
Make yourself at home in one of the 43 guestrooms. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Location
Located in Kendal, The Lakeland Kendal Hotel, Sure Hotel Collection by BW is within a 15-minute drive of Yorkshire Dales National Park and Lake Windermere. This hotel is 0.1 mi (0.2 km) from Kendal Museum and 0.4 mi (0.6 km) from The Quaker Tapestry Museum & Exhibition.
What's nearby
Kendal Museum(0.1 miles)
The Quaker Tapestry Museum & Exhibition(0.2 miles)
Kendal Castle(0.6 miles)
Brewery Arts Centre(0.7 miles)
Museum of Lakeland Life & Industry(0.8 miles)
Abbot Hall Art Gallery(0.8 miles)
Parkside Road(0.9 miles)
Lakeland Climbing Centre(0.9 miles)
Kendal Leisure Centre(1.4 miles)
Lyth Valley(1.7 miles)
Scout Scar(2.8 miles)
Sizergh Castle(5.5 miles)
Lakeland Maze Farm Park(5.6 miles)
Levens Hall and Gardens(5.8 miles)
Yorkshire Dales National Park(6.5 miles)
The preferred airport for The Lakeland Kendal Hotel, Sure Hotel Collection by BW is Manchester Airport (MAN)(81.5 miles)
Restaurant
Non-Smoking Rooms
Dry Cleaning
Housekeeping
Safe-Deposit Box
Packed Lunches
Location
Station Rd, Kendal, England, United Kingdom
Kendal Museum (0.1 miles)
The Quaker Tapestry Museum & Exhibition (0.2 miles)
Kendal Castle (0.6 miles)
Brewery Arts Centre (0.7 miles)
Museum of Lakeland Life & Industry (0.8 miles)
Abbot Hall Art Gallery (0.8 miles)
Room options
7
Standard Room, 2 Twin Beds
2 Twin Beds
Sleeps 2
HeatingPrivate BathroomTV
9
Standard Room, 1 Double Bed
1 Full Bed
Sleeps 2
HeatingPrivate BathroomTV
6
Standard Room, 3 Twin Beds
3× Twin Beds
Sleeps 3
HeatingPrivate BathroomTV
10
Family Room, Multiple Beds
1 Full Bed
and 2 Twin Beds
Sleeps 2
HeatingPrivate BathroomTV
6
Standard Room, 1 Twin Bed
1 Twin Bed
HeatingPrivate BathroomTV
Guest reviews of The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western
7.9
Good
Based on 456 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western delivers a simple, centrally located base with welcoming staff, clean, comfortable rooms, and a popular breakfast, alongside recurring niggles like road noise, limited parking, and dated areas.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
Across recent reviews, The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western delivers a simple, centrally located base with welcoming staff, clean, comfortable rooms, and a popular breakfast, alongside recurring niggles like road noise, limited parking, and dated areas.
Room sizes range from spacious family and triple rooms to tighter singles, and some layouts reflect the building’s age. Breakfast is widely praised for taste and value, though a minority reported shortages, delays, or inconsistent quality; evening dining and bar service can be limited. Best for straightforward overnights rather than indulgent stays.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On-site parking is very limited, with overflow arrangements at nearby club car parks; several guests found this inconvenient. Bar and evening dining availability or service can be limited.
Related guest reviews
8
john
Dec 10, 2024
·
Stayed 1 night
Comfortable bed. Parking was a problem. Unable to access bottle opener. Foreign body in breakfast
Comfortable bed. Parking was a problem. Unable to access bottle opener. Foreign body in breakfast
10
Ian
May 31, 2025
·
Stayed 3 nights
A great place jto stay for visiting Kendal and surrounding area. It was a bit difficult to find given the name, COUNTY HOTEL on the building, but Lakeland Kendal hotel on a stree level sign. It is the sane place. The hotel has mno official parking, but we got there early and parked right outside the main door, where we left our car for three days and nights wirhout interruption. The is a carpark elsewhere off the property. The staff were the most kind and helpful one is likely to meet. They made us feel qelcome from the very start of our stay.
A great place jto stay for visiting Kendal and surrounding area. It was a bit difficult to find given the name, COUNTY HOTEL on the building, but Lakeland Kendal hotel on a stree level sign. It is the sane place. The hotel has mno official parking, but we got there early and parked right outside the main door, where we left our car for three days and nights wirhout interruption. The is a carpark elsewhere off the property. The staff were the most kind and helpful one is likely to meet. They made us feel qelcome from the very start of our stay.
10
john
Nov 21, 2024
·
Stayed 1 night
Enjoyed stay a bit cold but room warmed up staff very helpful with parking options. Did not have time to check out facilities available. Will be back again.
Enjoyed stay a bit cold but room warmed up staff very helpful with parking options. Did not have time to check out facilities available. Will be back again.
6
Stephen
Sep 26, 2025
·
Stayed 2 nights
Hotel is on corner of s busy road so lots of traffic. Checkin was easy with friendly staff (one only) and who also covered the bar! Learned the otel had gone cashless but there banking machines were not working. So 1st nighr paid cash. 2nd night had to pay on line! Website needs updating to refllect this. Room was OK but windows need a very good clean Shower was either red hot or scoulding. Reported to staff who said they'd get it fixed. Appeared there was an issue with the boiler! Breakfast was very good nice and hot full English. No actual car park here but could have used the local cricket club for £2 a day. I would stay here again if in Kendal. Just needs a few tweeks.
Hotel is on corner of s busy road so lots of traffic. Checkin was easy with friendly staff (one only) and who also covered the bar! Learned the otel had gone cashless but there banking machines were not working. So 1st nighr paid cash. 2nd night had to pay on line! Website needs updating to refllect this. Room was OK but windows need a very good clean Shower was either red hot or scoulding. Reported to staff who said they'd get it fixed. Appeared there was an issue with the boiler! Breakfast was very good nice and hot full English. No actual car park here but could have used the local cricket club for £2 a day. I would stay here again if in Kendal. Just needs a few tweeks.
6
James
Mar 20, 2025
·
Stayed 1 night
A little disappointing, I understand the hotel has just been purchased, however considering this it took a while to figure out that the hotel is now under a different name. The hotel needs work which is expected, however the fact the restaurant is not open for evening meals was just annoying.
A little disappointing, I understand the hotel has just been purchased, however considering this it took a while to figure out that the hotel is now under a different name. The hotel needs work which is expected, however the fact the restaurant is not open for evening meals was just annoying.
6
Tony
Nov 11, 2024
·
Stayed 1 night
Hotel is in a convenient location for access to the town centre but has limited (3 spaces) for parking. Decor and facilities are a bit dated and in need of update. Food was good but breakfast was a slow experience as waitres was working alone and struggling to keep up.
Hotel is in a convenient location for access to the town centre but has limited (3 spaces) for parking. Decor and facilities are a bit dated and in need of update. Food was good but breakfast was a slow experience as waitres was working alone and struggling to keep up.
6
Michelle
Jun 26, 2025
·
Stayed 1 night
No place to park close by.
No place to park close by.
4
Jude
Nov 27, 2024
·
Stayed 1 night
Parking a no go if you're over 2.1m high. If not you have to drive over the road into a tight car park. Options not great. Stain on carpet upstairs looks like there's been a murder or a birth. Locations ok 10 mins walk to centre, hotels limited for food and drink so go elsewhere
Parking a no go if you're over 2.1m high. If not you have to drive over the road into a tight car park. Options not great. Stain on carpet upstairs looks like there's been a murder or a birth. Locations ok 10 mins walk to centre, hotels limited for food and drink so go elsewhere
8
Michelle
Jun 15, 2025
·
Stayed 2 nights
A great value for money hotel, room was clean and comfortable, the whole building is really warm, so be prepared,! The showers are far to hot for me, but my friend loves them, so its a personal thing, but they dont really go any cooler than Moulton Lava! Breakfast was amazing value for money and exceptionally tasty, the staff are all friendly and helpful. They have an arrangement with the Rugby Club to park for £2 per 24hrs, which unfortunately we didnt know about before! Overall this is a good hotel, the kettle was full of water so cleaners didn't quite pay attention to detail My biggest gripe is dropping my key into a box on reception that i felt was to accessible to everyone, and if the staff member wasn't there i felt even less inclined to drop it in, this really did not sit well with me, plus picking it up every time you come back, getting stuck behind people checking in to do so etc! I just want to go back to my room!
A great value for money hotel, room was clean and comfortable, the whole building is really warm, so be prepared,! The showers are far to hot for me, but my friend loves them, so its a personal thing, but they dont really go any cooler than Moulton Lava! Breakfast was amazing value for money and exceptionally tasty, the staff are all friendly and helpful. They have an arrangement with the Rugby Club to park for £2 per 24hrs, which unfortunately we didnt know about before! Overall this is a good hotel, the kettle was full of water so cleaners didn't quite pay attention to detail My biggest gripe is dropping my key into a box on reception that i felt was to accessible to everyone, and if the staff member wasn't there i felt even less inclined to drop it in, this really did not sit well with me, plus picking it up every time you come back, getting stuck behind people checking in to do so etc! I just want to go back to my room!
8
Brian
Apr 11, 2025
·
Stayed 4 nights
A good location if travelling by train. Not much in the way of bar service and it was hit and miss as to when the bar closed
A good location if travelling by train. Not much in the way of bar service and it was hit and miss as to when the bar closed
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Rooms and bathrooms are frequently described as very clean or spotless. However, there are occasional issues like cobwebs, dust, unpleasant odours, stained or worn carpets, and recurring problems with very hot or faulty showers.
Related guest reviews
10
Michelle
Dec 20, 2025
·
Stayed 1 night
Spotlessly clean, I work as a carer close on night shift, and travel to work. Just needed somewhere to put my head down until my next shift
Spotlessly clean, I work as a carer close on night shift, and travel to work. Just needed somewhere to put my head down until my next shift
8
Peter
Apr 13, 2025
·
Stayed 1 night
I had a single room which was a good size, comfortable and furnished with an armchair, desk, chest of drawers and a wardrobe, which is more than you get in a good many hotels. There was also a good sized and well equipped shower room. My only criticism is their choice of coffee, which could be improved considerably. All the parts of the hotel that I visited were scrupulously clean and there was a friendly and efficient team on hand 24/7.
I had a single room which was a good size, comfortable and furnished with an armchair, desk, chest of drawers and a wardrobe, which is more than you get in a good many hotels. There was also a good sized and well equipped shower room. My only criticism is their choice of coffee, which could be improved considerably. All the parts of the hotel that I visited were scrupulously clean and there was a friendly and efficient team on hand 24/7.
6
Stephen
Sep 26, 2025
·
Stayed 2 nights
Hotel is on corner of s busy road so lots of traffic. Checkin was easy with friendly staff (one only) and who also covered the bar! Learned the otel had gone cashless but there banking machines were not working. So 1st nighr paid cash. 2nd night had to pay on line! Website needs updating to refllect this. Room was OK but windows need a very good clean Shower was either red hot or scoulding. Reported to staff who said they'd get it fixed. Appeared there was an issue with the boiler! Breakfast was very good nice and hot full English. No actual car park here but could have used the local cricket club for £2 a day. I would stay here again if in Kendal. Just needs a few tweeks.
Hotel is on corner of s busy road so lots of traffic. Checkin was easy with friendly staff (one only) and who also covered the bar! Learned the otel had gone cashless but there banking machines were not working. So 1st nighr paid cash. 2nd night had to pay on line! Website needs updating to refllect this. Room was OK but windows need a very good clean Shower was either red hot or scoulding. Reported to staff who said they'd get it fixed. Appeared there was an issue with the boiler! Breakfast was very good nice and hot full English. No actual car park here but could have used the local cricket club for £2 a day. I would stay here again if in Kendal. Just needs a few tweeks.
4
Darryl
Jul 6, 2025
·
Stayed 3 nights
Shower was broken such that the only possible setting was scalding, intolerably hot. We were offered an alternate room but it was in a repurposed outbuilding only accessible via a weird fire escape area, so we decided to put up with the broken shower. The staff just patronised us by saying no one else had complained about it, which I find unbelievable, and that it would be colder if set on half pressure, which we obviously tried and was complete BS. We asked for a late check-out as quid pro quo, and the staff declined. The rooms are generally pretty grim - see photo of the tiny prison-style windows. Kendal isn't great either (besides one very good restaurant named Sapore) and technically not even in the Lake District. If you want lakes, mountains and pretty towns, stay in Ambleside or further Northwest. This is the only review I've ever left on here but this was possibly the worst hotel I've ever stayed in. Locals told us it had changed its name around June 2025, presumably to shed the poor reputation. Beware.
Shower was broken such that the only possible setting was scalding, intolerably hot. We were offered an alternate room but it was in a repurposed outbuilding only accessible via a weird fire escape area, so we decided to put up with the broken shower. The staff just patronised us by saying no one else had complained about it, which I find unbelievable, and that it would be colder if set on half pressure, which we obviously tried and was complete BS. We asked for a late check-out as quid pro quo, and the staff declined. The rooms are generally pretty grim - see photo of the tiny prison-style windows. Kendal isn't great either (besides one very good restaurant named Sapore) and technically not even in the Lake District. If you want lakes, mountains and pretty towns, stay in Ambleside or further Northwest. This is the only review I've ever left on here but this was possibly the worst hotel I've ever stayed in. Locals told us it had changed its name around June 2025, presumably to shed the poor reputation. Beware.
8
Charles
Jun 6, 2025
·
Stayed 1 night
Staff extremely pleasant and helpful, everything spotlessly clean. Excellent breakfast served to table Good value for money
Staff extremely pleasant and helpful, everything spotlessly clean. Excellent breakfast served to table Good value for money
8
Louise
Oct 30, 2025
·
Stayed 4 nights
Our room was clean, bathroom a little cobwebby in corners. Staff appeared friendly throughout. Breakfast was good and freshly cooked. We did not use any other facilities
Our room was clean, bathroom a little cobwebby in corners. Staff appeared friendly throughout. Breakfast was good and freshly cooked. We did not use any other facilities
4
David
Nov 8, 2024
·
Stayed 2 nights
Very tired looking, wore Badly stsined Carpets, chippe, worn paint work. The worse Breakfast and its sevice We have Ever had. Wrong orders, all items, Over cooked, dry, Easyest meal to prepare. Ony 6 pepple in dining room so Not Busy. Top Marks for ruining Breakfast score 1 out of 10! Terrible. To add insult to injury I broke a Temp Crown trying to eat the rockhard toast. And an Emergency trip to the Dentist on return Home. Shower tray edges mouldy, on off knob detached, could Not serficiantly lower temp of shower, Scolding hot down to Extreamley Hot to lowest temp Very Hot!! Could be a Nice Hotel if Money was spent on it. Not worth the price per night. Refunded for Breakfasts Rececion Staff Excellent, Very Helpful and sympathetic. 10/10 Housekeeping 7/10 Dining Staff 3/10 Chef 0/10
Very tired looking, wore Badly stsined Carpets, chippe, worn paint work. The worse Breakfast and its sevice We have Ever had. Wrong orders, all items, Over cooked, dry, Easyest meal to prepare. Ony 6 pepple in dining room so Not Busy. Top Marks for ruining Breakfast score 1 out of 10! Terrible. To add insult to injury I broke a Temp Crown trying to eat the rockhard toast. And an Emergency trip to the Dentist on return Home. Shower tray edges mouldy, on off knob detached, could Not serficiantly lower temp of shower, Scolding hot down to Extreamley Hot to lowest temp Very Hot!! Could be a Nice Hotel if Money was spent on it. Not worth the price per night. Refunded for Breakfasts Rececion Staff Excellent, Very Helpful and sympathetic. 10/10 Housekeeping 7/10 Dining Staff 3/10 Chef 0/10
8
Emma
Nov 16, 2025
·
Stayed 1 night
Friendly staff, clean room, comfy beds, clean bathroom, great location.
Friendly staff, clean room, comfy beds, clean bathroom, great location.
8
Marc
Sep 23, 2025
·
Stayed 2 nights
Bed was very comfortable and the room was generally clean. I appreciated the addition of a fan. Toilet had a bad smell though and the remote control for the TV was really dirty. Also very thick dust on the extendable TV wall mount. Minor gripes though as it was amazing value. Would stay there again.
Bed was very comfortable and the room was generally clean. I appreciated the addition of a fan. Toilet had a bad smell though and the remote control for the TV was really dirty. Also very thick dust on the extendable TV wall mount. Minor gripes though as it was amazing value. Would stay there again.
10
Christine
Feb 9, 2026
·
Stayed 1 night
Very good only one thing no wash in dispencer bag was empty, but i always take some of my own. Very clean, breakfast very good.
Very good only one thing no wash in dispencer bag was empty, but i always take some of my own. Very clean, breakfast very good.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Beds are generally comfortable, and several rooms are spacious, though others feel small. Traffic noise affects some front or corner rooms, and parts of the decor and furnishings appear dated.
Related guest reviews
8
Julie
Jul 7, 2025
·
Stayed 1 night
The room was clean, if a bit narrow. The road outside was rather loud. The bathroom was spacious and well-outfitted. The staff were very kind and helpful.
The room was clean, if a bit narrow. The road outside was rather loud. The bathroom was spacious and well-outfitted. The staff were very kind and helpful.
10
Umair
Apr 21, 2025
·
Stayed 1 night
Spacious and well lit rooms, comfortable beds. And excellent cooked to order hot breakfast. Slight negative is that the room needs good noise proofing, as we were disturbed by the noise from the other rooms and street.
Spacious and well lit rooms, comfortable beds. And excellent cooked to order hot breakfast. Slight negative is that the room needs good noise proofing, as we were disturbed by the noise from the other rooms and street.
8
Charlotte
Jan 4, 2026
·
Stayed 2 nights
Staff were very helpful. The hotel is well positioned. Our family room was a good size.
Staff were very helpful. The hotel is well positioned. Our family room was a good size.
10
June
Oct 5, 2025
·
Stayed 1 night
Absolute bargain for what we paid. The triple room had 3 single beds and was spacious and clean. Great walk in shower in bathroom. In Kendal centre. Highly recommended. Will definitely stay again.
Absolute bargain for what we paid. The triple room had 3 single beds and was spacious and clean. Great walk in shower in bathroom. In Kendal centre. Highly recommended. Will definitely stay again.
6
Philippe
Sep 10, 2025
·
Stayed 1 night
En general bien mais les tapis mur à mur son sales. Notre chambre donnait sur la facade et le traffic est bruyant, impossible d'ouvrir les fenetres qui sont barrees.
En general bien mais les tapis mur à mur son sales. Notre chambre donnait sur la facade et le traffic est bruyant, impossible d'ouvrir les fenetres qui sont barrees.
8
Sharon
Nov 8, 2025
·
Stayed 1 night
Good hotel for the price. Would benefit from painting outside. It lets the insides. Attentive and friendly staff. Mattress was a bit bulging.
Good hotel for the price. Would benefit from painting outside. It lets the insides. Attentive and friendly staff. Mattress was a bit bulging.
6
Robert
Oct 9, 2025
·
Stayed 2 nights
Room was quite small but the bed was comfortable and shower was hot with good pressure. Our sink drained really slowly. WiFi kept dropping out so I gave up trying to stream video. TV was small by current standards (32 inch?) but OK for the size of the room. Lift worked well (we were on the second floor), building had some steps in strange places that made moving heavy suit cases a bit difficult. Old building issues I guess.
Room was quite small but the bed was comfortable and shower was hot with good pressure. Our sink drained really slowly. WiFi kept dropping out so I gave up trying to stream video. TV was small by current standards (32 inch?) but OK for the size of the room. Lift worked well (we were on the second floor), building had some steps in strange places that made moving heavy suit cases a bit difficult. Old building issues I guess.
8
Matthew
Mar 25, 2025
·
Stayed 1 night
Pleasant stay, really good size room. Only criticism is that the road it’s on is very noisy but this may have been because of the location of our room.
Pleasant stay, really good size room. Only criticism is that the road it’s on is very noisy but this may have been because of the location of our room.
8
Emma
Nov 16, 2025
·
Stayed 1 night
Friendly staff, clean room, comfy beds, clean bathroom, great location.
Friendly staff, clean room, comfy beds, clean bathroom, great location.
6
Sarah
Sep 24, 2025
·
Stayed 2 nights
Had to wait until exactly 3pm to check in bit frustrating sitting for 10 minutes- then staff swapped over so had to wait again. Booked a double room but given a twin which wasn’t clean - this was swapped on request. Room was on the top corner no double glazing so with 3 windows it was noisy from traffic, bathroom fan didn’t work so bathroom window and all windows constantly streamed up - radiator was on so this must be an ongoing problem. Staff were chatty but not very bothered about customers but they did seem to be running reception, serving the bar and serving food. Bit of investment needed into the building and maybe more staff would improve this as it’s in a great spot?
Had to wait until exactly 3pm to check in bit frustrating sitting for 10 minutes- then staff swapped over so had to wait again. Booked a double room but given a twin which wasn’t clean - this was swapped on request. Room was on the top corner no double glazing so with 3 windows it was noisy from traffic, bathroom fan didn’t work so bathroom window and all windows constantly streamed up - radiator was on so this must be an ongoing problem. Staff were chatty but not very bothered about customers but they did seem to be running reception, serving the bar and serving food. Bit of investment needed into the building and maybe more staff would improve this as it’s in a great spot?
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly and helpful, with quick, easy check-ins noted. However, multiple reviews mention understaffing that causes delays at reception, the bar, or breakfast.
Related guest reviews
8
Shirley
Feb 22, 2026
·
Stayed 1 night
The staff were lovely and helpful. The room was very clean, the bed comfortable and the shower was hot. The cooked breakfast was tasty and plentiful. Great location and reasonably priced. I'd definitely stay there again.
The staff were lovely and helpful. The room was very clean, the bed comfortable and the shower was hot. The cooked breakfast was tasty and plentiful. Great location and reasonably priced. I'd definitely stay there again.
2
Richard
May 26, 2025
·
Stayed 1 night
1 membe of staff covering the bar,reception and serving meals. As a consequence the service was awful. We then waited over an hour for our dinner to be served. Not acceptable. The hotel was full so how come only one front facing staff on duty?
1 membe of staff covering the bar,reception and serving meals. As a consequence the service was awful. We then waited over an hour for our dinner to be served. Not acceptable. The hotel was full so how come only one front facing staff on duty?
10
Mandy
Nov 8, 2024
·
Stayed 1 night
The staff couldn’t do enough to help
The staff couldn’t do enough to help
10
Jack
Aug 11, 2025
·
Stayed 2 nights
Very Scottish decor’ for some reason. Staff were over worked and doing multiple jobs as best as they could and as quickly as they good. Tending bar, taking orders, waiting on tables - just one person! They really struggled at breakfast with a coach party all coming down to eat at the same time and only two waitresses and one chef to handle everything. I could see how frustrated the staff and the customers were getting with the whole situation. The room was clean and tidy with good tea and coffee amenities. TV was working well. Bathroom looked recently refurbished. Staff were friendly and helpful throughout. I really liked their “free drink instead of housekeeping” option, which I absolutely decided to go for. Hotel is conveniently located to train station and a short walk into Kendal town centre.
Very Scottish decor’ for some reason. Staff were over worked and doing multiple jobs as best as they could and as quickly as they good. Tending bar, taking orders, waiting on tables - just one person! They really struggled at breakfast with a coach party all coming down to eat at the same time and only two waitresses and one chef to handle everything. I could see how frustrated the staff and the customers were getting with the whole situation. The room was clean and tidy with good tea and coffee amenities. TV was working well. Bathroom looked recently refurbished. Staff were friendly and helpful throughout. I really liked their “free drink instead of housekeeping” option, which I absolutely decided to go for. Hotel is conveniently located to train station and a short walk into Kendal town centre.
8
Charles
Jun 6, 2025
·
Stayed 1 night
Staff extremely pleasant and helpful, everything spotlessly clean. Excellent breakfast served to table Good value for money
Staff extremely pleasant and helpful, everything spotlessly clean. Excellent breakfast served to table Good value for money
6
Tony
Nov 11, 2024
·
Stayed 1 night
Hotel is in a convenient location for access to the town centre but has limited (3 spaces) for parking. Decor and facilities are a bit dated and in need of update. Food was good but breakfast was a slow experience as waitres was working alone and struggling to keep up.
Hotel is in a convenient location for access to the town centre but has limited (3 spaces) for parking. Decor and facilities are a bit dated and in need of update. Food was good but breakfast was a slow experience as waitres was working alone and struggling to keep up.
6
Paul
Oct 30, 2025
·
Stayed 1 night
Hotel short handed as staff had not turned in for work however fine for price paid. Nice location for town
Hotel short handed as staff had not turned in for work however fine for price paid. Nice location for town
10
Niall
Nov 4, 2025
·
Stayed 1 night
Very accommodating staff, especially the receptionist.
Very accommodating staff, especially the receptionist.
6
Andrew
Sep 5, 2025
·
Stayed 1 night
I don’t like being negative but it was not great. The staff tried hard - or some did - but they were very under-staffed with people doubling up on roles. Waited at least 5 or 6 mins before anyone came to reception desk, at peak check-in time, despite ringing the bell. There were five people waiting before anyone turned up. My food in the evening was ok and was served on time but I saw another person order very carefully but his order was very delayed and not what he ordered. Breakfast was pretty poor. The bed was comfortable and the room was clean. The public areas left a bit to be desired. You get what you pay for and it was not particularly expensive.
I don’t like being negative but it was not great. The staff tried hard - or some did - but they were very under-staffed with people doubling up on roles. Waited at least 5 or 6 mins before anyone came to reception desk, at peak check-in time, despite ringing the bell. There were five people waiting before anyone turned up. My food in the evening was ok and was served on time but I saw another person order very carefully but his order was very delayed and not what he ordered. Breakfast was pretty poor. The bed was comfortable and the room was clean. The public areas left a bit to be desired. You get what you pay for and it was not particularly expensive.
8
Agnes
Nov 17, 2025
·
Stayed 2 nights
Very friendly staff and efficient
Very friendly staff and efficient
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Central for Kendal town and handy for the train station. Being on a busy road means some rooms experience traffic noise.
Related guest reviews
8
Tony
Jul 10, 2025
·
Stayed 3 nights
Bedroom was spacious, bright, airy, very clean and fresh. Staff were very nice. Breakfast was freshly cooked and tasty. Great location for walking into town.
Bedroom was spacious, bright, airy, very clean and fresh. Staff were very nice. Breakfast was freshly cooked and tasty. Great location for walking into town.
6
Stephen
Sep 26, 2025
·
Stayed 2 nights
Hotel is on corner of s busy road so lots of traffic. Checkin was easy with friendly staff (one only) and who also covered the bar! Learned the otel had gone cashless but there banking machines were not working. So 1st nighr paid cash. 2nd night had to pay on line! Website needs updating to refllect this. Room was OK but windows need a very good clean Shower was either red hot or scoulding. Reported to staff who said they'd get it fixed. Appeared there was an issue with the boiler! Breakfast was very good nice and hot full English. No actual car park here but could have used the local cricket club for £2 a day. I would stay here again if in Kendal. Just needs a few tweeks.
Hotel is on corner of s busy road so lots of traffic. Checkin was easy with friendly staff (one only) and who also covered the bar! Learned the otel had gone cashless but there banking machines were not working. So 1st nighr paid cash. 2nd night had to pay on line! Website needs updating to refllect this. Room was OK but windows need a very good clean Shower was either red hot or scoulding. Reported to staff who said they'd get it fixed. Appeared there was an issue with the boiler! Breakfast was very good nice and hot full English. No actual car park here but could have used the local cricket club for £2 a day. I would stay here again if in Kendal. Just needs a few tweeks.
10
June
Oct 5, 2025
·
Stayed 1 night
Absolute bargain for what we paid. The triple room had 3 single beds and was spacious and clean. Great walk in shower in bathroom. In Kendal centre. Highly recommended. Will definitely stay again.
Absolute bargain for what we paid. The triple room had 3 single beds and was spacious and clean. Great walk in shower in bathroom. In Kendal centre. Highly recommended. Will definitely stay again.
10
Eleanor
Oct 29, 2025
·
Stayed 4 nights
Location!!
Location!!
8
Shirley
Feb 22, 2026
·
Stayed 1 night
The staff were lovely and helpful. The room was very clean, the bed comfortable and the shower was hot. The cooked breakfast was tasty and plentiful. Great location and reasonably priced. I'd definitely stay there again.
The staff were lovely and helpful. The room was very clean, the bed comfortable and the shower was hot. The cooked breakfast was tasty and plentiful. Great location and reasonably priced. I'd definitely stay there again.
8
David
Sep 19, 2025
·
Stayed 2 nights
Very noisy near the hotel
Very noisy near the hotel
8
Christian
Apr 22, 2025
·
Stayed 1 night
A basic but pleasant hotel. Clean and centrally located in Kendal near the train station. Good for a no frills stop over.
A basic but pleasant hotel. Clean and centrally located in Kendal near the train station. Good for a no frills stop over.
8
Robert
Aug 30, 2025
·
Stayed 1 night
Convenient for railway station & town centre, staff friendly and helpful, room clean & well equipped, good breakfast buffet.
Convenient for railway station & town centre, staff friendly and helpful, room clean & well equipped, good breakfast buffet.
8
Richard
Jul 12, 2025
·
Stayed 4 nights
Great location, friendly staff, good breakfasts, decent-sized, comfortable room.
Great location, friendly staff, good breakfasts, decent-sized, comfortable room.
8
Brian
Apr 11, 2025
·
Stayed 4 nights
A good location if travelling by train. Not much in the way of bar service and it was hit and miss as to when the bar closed
A good location if travelling by train. Not much in the way of bar service and it was hit and miss as to when the bar closed
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is often tasty, plentiful, and good value, but some guests reported shortages, delays, or poor quality. Evening dining and bar service are limited or inconsistent.
Related guest reviews
8
Shirley
Feb 22, 2026
·
Stayed 1 night
The staff were lovely and helpful. The room was very clean, the bed comfortable and the shower was hot. The cooked breakfast was tasty and plentiful. Great location and reasonably priced. I'd definitely stay there again.
The staff were lovely and helpful. The room was very clean, the bed comfortable and the shower was hot. The cooked breakfast was tasty and plentiful. Great location and reasonably priced. I'd definitely stay there again.
6
James
Mar 20, 2025
·
Stayed 1 night
A little disappointing, I understand the hotel has just been purchased, however considering this it took a while to figure out that the hotel is now under a different name. The hotel needs work which is expected, however the fact the restaurant is not open for evening meals was just annoying.
A little disappointing, I understand the hotel has just been purchased, however considering this it took a while to figure out that the hotel is now under a different name. The hotel needs work which is expected, however the fact the restaurant is not open for evening meals was just annoying.
8
Paolo
Jan 18, 2026
·
Stayed 1 night
Nice hotel, friendly and warm. Comfortable beds, everything worked and would stay again. Breakfast cooked food was good, the continental side is very basic.
Nice hotel, friendly and warm. Comfortable beds, everything worked and would stay again. Breakfast cooked food was good, the continental side is very basic.
10
Cheryl
Jun 10, 2025
·
Stayed 1 night
Breakfast was fabulous, a real Must if staying here, great value
Breakfast was fabulous, a real Must if staying here, great value
10
ian
Oct 1, 2025
·
Stayed 3 nights
Breakfast was lovely, few item's missing on somedays
Breakfast was lovely, few item's missing on somedays
6
Andrew
Sep 5, 2025
·
Stayed 1 night
I don’t like being negative but it was not great. The staff tried hard - or some did - but they were very under-staffed with people doubling up on roles. Waited at least 5 or 6 mins before anyone came to reception desk, at peak check-in time, despite ringing the bell. There were five people waiting before anyone turned up. My food in the evening was ok and was served on time but I saw another person order very carefully but his order was very delayed and not what he ordered. Breakfast was pretty poor. The bed was comfortable and the room was clean. The public areas left a bit to be desired. You get what you pay for and it was not particularly expensive.
I don’t like being negative but it was not great. The staff tried hard - or some did - but they were very under-staffed with people doubling up on roles. Waited at least 5 or 6 mins before anyone came to reception desk, at peak check-in time, despite ringing the bell. There were five people waiting before anyone turned up. My food in the evening was ok and was served on time but I saw another person order very carefully but his order was very delayed and not what he ordered. Breakfast was pretty poor. The bed was comfortable and the room was clean. The public areas left a bit to be desired. You get what you pay for and it was not particularly expensive.
8
Dennis
Aug 30, 2025
·
Stayed 3 nights
Very good breakfast worthy buying with deal.
Very good breakfast worthy buying with deal.
10
Louise
Nov 10, 2025
·
Stayed 1 night
Check in was very quick and easy. It’s the little touches it was mine and my son’s birthday this weekend and we had a birthday cake, cards, sweets, drink in the room. Lovely. The room was clean and tidy and spacious. We stayed half board. The dinner allowance was very good and the food was amazing. Would definitely stay here again thank you for an amazing stay.
Check in was very quick and easy. It’s the little touches it was mine and my son’s birthday this weekend and we had a birthday cake, cards, sweets, drink in the room. Lovely. The room was clean and tidy and spacious. We stayed half board. The dinner allowance was very good and the food was amazing. Would definitely stay here again thank you for an amazing stay.
4
Keith
Jul 5, 2025
·
Stayed 1 night
Staff were great but hotel was neglected, food was poor and our room had a very unpleasant smell, I did report to reception. Would not recommend this hotel
Staff were great but hotel was neglected, food was poor and our room had a very unpleasant smell, I did report to reception. Would not recommend this hotel
10
Christine
Feb 9, 2026
·
Stayed 1 night
Very good only one thing no wash in dispencer bag was empty, but i always take some of my own. Very clean, breakfast very good.
Very good only one thing no wash in dispencer bag was empty, but i always take some of my own. Very clean, breakfast very good.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Paul
2 weeks ago
·
Stayed 3 nights
Good value for money, helpful and friendly staff
Good value for money, helpful and friendly staff
4
Christopher
Sep 13, 2026
·
Stayed 1 night
Outside windows were absolutely filthy and there were thousands of flys around the windows so we couldn’t even open them 😡😡😡
Outside windows were absolutely filthy and there were thousands of flys around the windows so we couldn’t even open them 😡😡😡
10
John
Aug 30, 2026
·
Stayed 1 night
Nice hotel, directly opposite train station and easily walkable to the town centre. Parking at the local cricket ground was a short walk but cheap. Breakfast was extra but was nice, and definitely appreciated the choice of having an omelette freshly cooked.
Nice hotel, directly opposite train station and easily walkable to the town centre. Parking at the local cricket ground was a short walk but cheap. Breakfast was extra but was nice, and definitely appreciated the choice of having an omelette freshly cooked.
4
Kristin S.
Aug 7, 2026
·
Stayed 3 nights
You get what you pay for, I understand that, but nothing in this hotel was clean. Everything had a strong odor if some sort. There where so many spiders everywhere, in all corners. The breakfast was really sad. How it has such a high rating I don’t understand.
You get what you pay for, I understand that, but nothing in this hotel was clean. Everything had a strong odor if some sort. There where so many spiders everywhere, in all corners. The breakfast was really sad. How it has such a high rating I don’t understand.
10
Jasim
Jul 29, 2026
·
Stayed 1 night
It was so nice very friendly staff nice and clean see you again x
It was so nice very friendly staff nice and clean see you again x
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 22:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about The Lakeland Kendal Hotel, Sure Hotel Collection by Best Western
What are the check-in and check-out times?
Check-in is from 15:00 to 22:00, and check-out is by 11:00. Early or late check-in/check-out availability and costs are not specified.
Where is the hotel located in relation to local attractions?
The hotel is located in Kendal, close to Yorkshire Dales National Park and Lake Windermere. Kendal Museum and Brewery Arts Centre are also nearby.
What are the policies for guests staying with children?
Children are allowed at the hotel, but specific age policies for free stays are not specified.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-19: 83.36892804882812USD
- 2026-10-20: 83.16527997882079USD
- 2026-10-21: 80.1891238404541USD
- 2026-10-22: 81.08585606149292USD
- 2026-10-23: 79.05871158892822USD
- 2026-10-24: NO DATA
- 2026-10-25: 67.91473666766358USD
- 2026-10-26: 76.90547231912231USD
- 2026-10-27: 77.23618395928955USD
- 2026-10-28: 81.01138914492797USD
- 2026-10-29: 76.4100349899292USD
- 2026-10-30: 75.19613680316162USD
- 2026-10-31: NO DATA
- 2026-11-01: 64.80911217326354USD
- 2026-11-02: 75.50273199890137USD
- 2026-11-03: 75.67652814587402USD
- 2026-11-04: 71.41220408804321USD
- 2026-11-05: 72.96846490963745USD
- 2026-11-06: 75.01606506524658USD
- 2026-11-07: 96.84729420248412USD
- 2026-11-08: 62.99934148258972USD
- 2026-11-09: 75.50273199890137USD
- 2026-11-10: 76.20974761889649USD
- 2026-11-11: 77.08741301718139USD
- 2026-11-12: 72.96846490963745USD
- 2026-11-13: 73.0074130102539USD
- 2026-11-14: 86.17338847708129USD
- 2026-11-15: 62.81295557427978USD
- 2026-11-16: 76.20924179940795USD
- 2026-11-17: 75.99939529736328USD
- 2026-11-18: 72.82573808175658USD
- 2026-11-19: 99.3030478192749USD
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: 79.02789089297485USD
- 2026-11-23: 79.1552288059082USD
- 2026-11-24: 78.23595761138915USD
- 2026-11-25: 83.94396764837646USD
- 2026-11-26: 87.67116284866333USD
- 2026-11-27: 79.93123306021117USD
- 2026-11-28: 88.13622528890991USD
- 2026-11-29: 62.77032956585693USD
- 2026-11-30: 76.20924179940795USD
- 2026-12-01: 76.20974761889649USD
- 2026-12-02: 72.99470751055908USD
- 2026-12-03: 72.96846490963745USD
- 2026-12-04: 75.0291134934082USD
- 2026-12-05: 89.1462353557434USD
- 2026-12-06: 64.27250199502564USD
- 2026-12-07: 75.99939529736328USD
- 2026-12-08: 75.93198413400268USD
- 2026-12-09: 72.82573808175658USD
- 2026-12-10: 72.96846490963745USD
- 2026-12-11: 72.95393331585693USD
- 2026-12-12: 86.11621372845458USD
- 2026-12-13: 64.00913721913146USD
- 2026-12-14: 76.20924179940795USD
- 2026-12-15: 78.1482107899475USD
- 2026-12-16: 72.82573808175658USD
- 2026-12-17: 72.96846490963745USD
- 2026-12-18: 78.40270657836913USD
- 2026-12-19: 86.4204512909851USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- Only registered guests are allowed in the guestrooms.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Fee for English breakfast: approximately GBP 12 for adults and GBP 7 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Restaurant
Non-Smoking Rooms
Dry Cleaning
Housekeeping
Safe-Deposit Box
Packed Lunches
Services
Dry Cleaning
Housekeeping
Safe-Deposit Box
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
General
Restaurant
Non-Smoking Rooms
Packed Lunches
Family Room
Internet
Free Wi-Fi