Is parking available at the property?

Free self-parking is available on-site. Parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6 AM to 9 AM.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities.

What is the location of the property in relation to key landmarks?

The hotel is located near the airport, within a 15-minute drive of the Mississippi River and Horseshoe Lake State Park. It is approximately 13 miles from the Gateway Arch and Busch Stadium.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 8:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 14 years old and younger can stay for free when occupying the parent's or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of USD 10.00 per day, and advance request or confirmation is required.

Best Western Plus Pontoon Beach Hotel - Comfortable Stay

Average nightly price at Best Western Plus Pontoon Beach by month, last 12 months (USD)
Month	Average price
January	US$89
February	US$97
March	US$119
April	US$117
May	US$125
June	US$128
July	US$119
August	US$108
September	US$114
October	US$98
November	US$95
December	US$90

What guests think

At Best Western Plus Pontoon Beach, travelers most often describe clean, quiet rooms, friendly staff, and a generally satisfying hot breakfast, with many appreciating the warm indoor pool and easy highway access for visits to St. Louis.

Common drawbacks include recurring elevator outages, some worn or dated features, thin walls or hallway noise, and occasional housekeeping lapses or maintenance issues. Several guests liked the quiet, safe-feeling setting but noted limited dining nearby and a refundable $100 deposit that wasn’t always expected. Overall, expect a straightforward, good-value stay with conveniences and a few inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Warm indoor pool is a highlight and parking is convenient; however, multiple reviews cite elevator outages or reliability concerns. The small gym receives occasional positive mentions.

Related guest reviews

10

Emily

29 Dec 2024

·

Stayed 1 night

The pool was perfect & wasn’t freezing cold like most indoor pools are, hotel itself was quiet and clean

8

Joshua

26 Nov 2024

·

Stayed 2 nights

All in all pretty nice, definitely clean. Late check in after driving from NY and had to wait a bit for service! Elevator is suspect!!

6

Tenesha

19 Aug 2025

·

Stayed 1 night

We decided to stay a night here before hitting the road after dropping our daughter off to SIUE. Our room was on the 2nd floor and the elevator was out of order, which means we had to use the stairs every time. Not only was the elevator out of order but our room was directly next to the stairs, so all night we were disturbed by everyone who entered or exited the second floor. The door closing was not quiet so we heard everyone come and go. Due to not getting any rest we decided to check out early and head back home. Overall the hotel was very clean, my husband did enjoy the breakfast provided.

4

Pat

23 May 2025

·

Stayed 1 night

The elevator wasn't working and the common areas were very dirty (especially the stair wells).

10

Tim

16 Dec 2024

·

Stayed 3 nights

The staff was very friendly and helpful. Breakfast had many options and was all very good. The exercise room was clean and all machines were working well. Parking was included and well lit. The room accommodations were clean and comfortable.

6

Brian

17 Aug 2025

·

Stayed 1 night

The elevator was out, but I was given an opportunity to back out of the reservation if that was a problem. My main issue with my stay is that an employee started to strip and turn over my room around 10:15 AM, before I the check out time, during a five-minute absence while I was taking the first load of luggage down to my car. I had taken the “keep out” hanger off my door, but the implications of stripping the bed on the last day are that I’m no longer welcome in the room. My belongings were still in evidence, which should have made the employee back out. I will not stay in this hotel again.

10

Tamerah

17 Feb 2025

·

Stayed 4 nights

When harsh weather conditions came in the hotel went above and beyond to accommodate and make sure our family was safe an well taken care of. I really appreciate the staff and the way they care about there guests here. They made sure the parking lot was salted immediately and made sure every car could pull in and out the property.

4

Sylvia

17 Oct 2025

·

Stayed 2 nights

Not sure how this has a 3 star rating. Last night there there were roaches crawling on walls, dresser. Elevator broke twice while we were there.

10

Breanna

3 Jul 2025

·

Stayed 3 nights

Pool was great n breakfast good. Only thing that was bad was that our fitted sheet had several tears n holes in it. Room was clean.

10

Laura

15 May 2025

·

Stayed 1 night

Very clean, pool water was perfectly warm and there was a restroom inside the pool area. There is a gym that i didnt use. Breakfast was good. I alwas get waffles and egg omelet was good too. Kitchen staff kept food area clean and full. All staff super nice

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Cleanliness

Many guests report clean rooms and fresh-smelling spaces. However, some reviews note odors, stained linens or towels, missed spots (under beds or fridges), dirty stairwells during elevator outages, and in one case, roaches.

Related guest reviews

10

Jasen

25 Jun 2025

·

Stayed 1 night

The property was clean and well run. The rooms were very quiet, allowing for a good night's sleep.

8

Carolyn

24 Jun 2025

·

Stayed 1 night

dirty mirror, dirty fridge, sink had some food under rim of sink. hotel is showing its age.

6

Debra

15 Jun 2025

·

Stayed 2 nights

Our room & second floor hallway had a strong musty odor. Linens were washed but had old stains. Keurig in room was dusty. Staff was pleasant, but we would not stay here again.

8

Cassie

20 Nov 2024

·

Stayed 2 nights

Didn’t clean under the bed. Found a sock and cheese plate puffs under the bed. No hand soap. Just body wash.

4

Pat

23 May 2025

·

Stayed 1 night

The elevator wasn't working and the common areas were very dirty (especially the stair wells).

8

Darrell

13 Oct 2025

·

Stayed 1 night

Clean and comfortable room. Great hot breakfast.

2

Pamela

5 Oct 2025

·

Stayed 2 nights

Smelled awful. Like bleach over vomit. No soap just shampoo turned backwards in the dispenser! Got violently ill afterwards and missed an important event. No one at front desk when I needed them, just a note with no phone number. Was afraid to try the breakfast. Left after one night of 2-night reservation.

4

Logan

14 May 2025

·

Stayed 1 night

The room we had definitely needs upgrades. No shower curtain. The pullout couch was leather and it was peeling on one whole side, so they just flipped it over instead of replacing it. There were cob webs with bugs in them on the ceiling. Felt like we weren’t really welcomed when we got there.

4

Sylvia

17 Oct 2025

·

Stayed 2 nights

Not sure how this has a 3 star rating. Last night there there were roaches crawling on walls, dresser. Elevator broke twice while we were there.

10

Trina

16 Oct 2025

·

Stayed 2 nights

Property is clean. Staff is friendly. Very quiet area

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and quiet, with comfortable beds for many, though decor can feel dated. Several guests mention thin walls and issues like nonworking outlets, temperature control, low water pressure, or uncomfortable mattresses.

Related guest reviews

6

April

27 Mar 2025

·

Stayed 1 night

People were very loud all around us so we didn’t sleep very well walls are very thin.

2

Matt

11 May 2025

·

Stayed 2 nights

Water pressure for sinks and shower are slow trickle. Cheap motel at high prices

6

LaShaundre

24 Jun 2025

·

Stayed 1 night

The hotel looks good. The rooms are a bit dated but clean. I was very disappointed that the WiFi was extremely slow to connect and went down. I was unable to get a stable connection to work on homework for a college course. We got up extremely early to leave so we could get home in time to get the assignment turned in. I did let the front desk know that I was getting a local network error when trying to connect and all he said was it’s Spectrum. They are slow, keep trying to connect. Breakfast was decent.

10

RAJEN

9 Jul 2025

·

Stayed 1 night

Nice hotel. Extra large room and bathroom. Very clean. Good location

8

Ava

10 Apr 2025

·

Stayed 1 night

Needs updating in rooms.

6

James

24 Aug 2025

·

Stayed 1 night

Bed was comfortable Clean bathtub Furniture was warned out 4 outlets did not work when plugging something in Seemed like a safe area

10

Catherine

30 Oct 2025

·

Stayed 1 night

Very comfortable

6

Kyah

17 Oct 2025

·

Stayed 1 night

Decently clean and comfortable. Room was spacious. Staff were helpful and respectful.

8

Pablo

6 Jun 2025

·

Stayed 1 night

Clean and good price. The mattresses however are pretty horrible. I could literally feel coils up my back during my sleep. Woke up in pain.

8

David

25 Jan 2025

·

Stayed 1 night

We could not regulate the room temperature, it was always very warm/hot.

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AI-generated summary based on recent guest reviews

Service

Numerous reviews praise friendly, helpful staff and smooth check-ins, with individual shout-outs to front-desk team members. Others report rude interactions or policy rigidity, slow or inattentive service, an occasional wrong-room assignment, or housekeeping entering before checkout.

Related guest reviews

10

Malissa

30 Jul 2025

·

Stayed 1 night

Check in was easy, staff was friendly, and room was very clean. Would definitely stay again

8

Kevin

26 Jun 2025

·

Stayed 1 night

Staff in breakfast area was not very pleasant. Was rude to all the patrons. All other staff were very nice

10

Rebekah

8 Nov 2025

·

Stayed 1 night

The room was great, the staff was so polite and helpful. We were pleased with breakfast. My children loved the machine they could get hot chocolate from.

4

Karimah

27 Apr 2024

·

Stayed 2 nights

The front desk lady was extremely rude at the time of check out came beating on our room door and was very rude to us

10

Vanessa

11 Dec 2023

·

Stayed 1 night

Stayed one night and everything was amazing. Staff overnight and daytime crew were are all very friendly and helpful. The hotel was very clean and although I missed the breakfast I know it was amazing too. I took advantage of the fancy coffee machine and poured myself a latte. The area felt very safe especially since the police department is located right in front of their lot. I would absolutely stay again especially for the price. Thank you for making me very comfortable.

10

Christopher

13 Jul 2025

·

Stayed 2 nights

Best customer service ever, very attentive to everyone's needs!

6

Brian

17 Aug 2025

·

Stayed 1 night

The elevator was out, but I was given an opportunity to back out of the reservation if that was a problem. My main issue with my stay is that an employee started to strip and turn over my room around 10:15 AM, before I the check out time, during a five-minute absence while I was taking the first load of luggage down to my car. I had taken the “keep out” hanger off my door, but the implications of stripping the bed on the last day are that I’m no longer welcome in the room. My belongings were still in evidence, which should have made the employee back out. I will not stay in this hotel again.

10

Bryan

6 Aug 2025

·

Stayed 3 nights

I appreciate the staff which were helpful when asked.

8

Jessica

29 Mar 2025

·

Stayed 1 night

CONNIE at the morning front desk was the best part about staying here! Breakfast was decent, coffee machines didn’t work in the AM (worst time to not work) and the rooms… well…. Thank God for Connie… the night time desk clerk needs “southern hospitality” training or something… but like I said.. THANK GOD FOR CONNIE she saved the day!

4

Katherine

9 Jun 2025

·

Stayed 2 nights

I booked 2 queen beds weeks before our stay. However, after 15-29 minutes waiting for the key, I was told they did not have 2 queen beds. I would have to take a king suite. My 34 year old daughter had to sleep with her 75 year old mother both nights! Besides the wrong bedding, this suite?? had no couch, and the TV was in a separate room with a jacuzzi. No TV for us. I also paid much more than i should have! I will not recommend to anyone! I come in town to see family several times a year !

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Location

Quiet setting with easy access to the interstate and convenient reach to St. Louis and Edwardsville; the nearby police station adds a sense of safety. Dining options close by are limited, so driving for meals is common.

Related guest reviews

8

Daniel

29 Sept 2025

·

Stayed 3 nights

Nice clean hotel in a quiet neighborhood. Not very many dining choices near by so you'll need to drive a few minute's for dinner.

10

Bradley

2 Aug 2025

·

Stayed 3 nights

It was very convenient to area attractions like St. Louis and the race track at World Technology.

10

Elizabeth

28 Mar 2025

·

Stayed 1 night

Liked the easy access from the highway.

8

Stephen

30 May 2025

·

Stayed 2 nights

The term Pontoon Beach is very misleading as there is no beach anywhere just a huge busy intersection and industrial area

8

Howard

21 Jul 2025

·

Stayed 3 nights

Decent hotel and was clean with a friendly staff. Didn’t spend much time on property because we were in town for a baseball tournament. Best rate close to Edwardsville.

10

Justin

2 Jun 2025

·

Stayed 1 night

Back from the road a bit so quieter

10

Adam

12 Aug 2025

·

Stayed 1 night

Nice and clean. Conviently located just outside of the city.

8

Isaac

25 Oct 2024

·

Stayed 3 nights

Decent hotel near highway, police station, gas stations and Amazon. Within driving distance of Edwardsville and St. Louis.

10

Joel

7 Apr 2023

·

Stayed 1 night

Proximity to the interstate was great

10

William

29 Dec 2022

·

Stayed 2 nights

I booked the room based on reviews and cost. I was not disappointed. Roomwas clean, hotel was clean, breakfast is great. I would recommend this place anytime. Safe environment, police station next door.

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Dining

Breakfast often earns praise for being hot, well stocked, and tasty (waffles, eggs, biscuits and gravy), and the lobby beverage machine is appreciated. Some guests encountered rude breakfast service, equipment issues, or inconsistent hours/quality.

Related guest reviews

10

Sarah

19 Jun 2025

·

Stayed 1 night

Great customer service and very clean. Breakfast was great!

10

Sarah

2 Jun 2025

·

Stayed 1 night

Breakfast was good, was clean and quiet.

6

Julie

31 Mar 2025

·

Stayed 2 nights

Still haven’t received my $100 deposit back. Room had someone else hair in the bathroom sink. Why do hotels only put 3 towels in the room when you have booked for 4 people? The lady who did the breakfast and kept the dinning area tidy verbally got annoyed with the little kids who made little kid messes. Everyone in the dinning area could hear her.

8

Darrell

13 Oct 2025

·

Stayed 1 night

Clean and comfortable room. Great hot breakfast.

2

Ethan

13 Jan 2025

·

Stayed 1 night

I needed a place to stay overnight for a bathroom remodel. I chose this hotel because it was highly rated, however, I wasn’t impressed. To start, I was given a key card and room # to an occupied room. After that was resolved, the mattress was extremely comfortable. I woke up with a sore arm and back. Lastly, I checked online to see the breakfast hours which stated they were 7-10 AM. I went down at 9:30 am see no breakfast of any sort available. It had ended at 9 despite the website saying otherwise. It worked for a one night stay but I won’t be revisiting

10

Patti

25 May 2025

·

Stayed 1 night

Very clean and comfortable room. The hot breakfast was awesome with lots of choices. Staff was great too!

2

Bo

11 Oct 2025

·

Stayed 2 nights

worst breakfast ever. worst breakfast staff ever.

10

Linda

28 Sept 2025

·

Stayed 1 night

The air conditioning was great! The food a service was also excellent.

8

Jessica

29 Mar 2025

·

Stayed 1 night

CONNIE at the morning front desk was the best part about staying here! Breakfast was decent, coffee machines didn’t work in the AM (worst time to not work) and the rooms… well…. Thank God for Connie… the night time desk clerk needs “southern hospitality” training or something… but like I said.. THANK GOD FOR CONNIE she saved the day!

10

Laura

15 May 2025

·

Stayed 1 night

Very clean, pool water was perfectly warm and there was a restroom inside the pool area. There is a gym that i didnt use. Breakfast was good. I alwas get waffles and egg omelet was good too. Kitchen staff kept food area clean and full. All staff super nice

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $104	6	7 $119
8 $102	9 $107	10 $107	11 $107	12 $107	13 $119	14 $119
15 $109	16 $109	17 $107	18 $107	19 $107	20 $119	21 $119
22 $107	23 $107	24 $109	25 $107	26 $109	27 $116	28 $116
29 $107	30 $109

Su	Mo	Tu	We	Th	Fr	Sa
		1 $107	2 $109	3 $113	4 $122	5 $119
6 $107	7 $107	8 $111	9 $110	10 $107	11 $113	12 $114
13 $102	14 $102	15 $106	16 $102	17 $102	18 $114	19 $111
20 $104	21 $105	22 $105	23 $106	24 $104	25 $111	26 $111
27 $106	28 $102	29 $102	30 $104	31 $102

Best Western Plus Pontoon Beach

Prices for Best Western Plus Pontoon Beach

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (Walk-In Shower)

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Accessible, Jetted Tub

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Guest reviews of Best Western Plus Pontoon Beach

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Pontoon Beach

Prices for upcoming dates