Name: Holiday Inn Express Hotel & Suites Lake Zurich-Barrington by IHG
Address: 197 South Rand Road, Lake Zurich, Illinois, United States of America, Lake Zurich, Illinois, US
Price range: US$90–US$265 per night
Rating: 8.5

What guests think

At Holiday Inn Express Hotel & Suites Lake Zurich-Barrington by IHG, reviews frequently highlight friendly, accommodating staff, consistently clean rooms, and a dependable hot breakfast, alongside a convenient, safe location near restaurants, shopping, and local attractions with easy parking.

Some guests noted maintenance and facility issues, including intermittent HVAC performance, poor water pressure, nonworking ice machines, and occasional pool or gym problems. Housekeeping service frequency and room assignments caused frustration for a few, and noise from doors or lobby areas affected sleep for some. Expect a practical, comfortable base for the area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate easy parking and a pet friendly property; the pool is often noted, including a saltwater setup and comfortable temperature. However, repeated reports cite broken ice machines and occasional gym, elevator, renovation, or pool chemical issues.

Related guest reviews

10

Jamie

29 Aug 2024

·

Stayed 1 night

Nice stay. WiFi and breakfast were a positive. The pool was a comfortable temperature. Room was clean with everything functioning as expected. A few small maintenance items to address like caulk and reseating the AC unit.

8

Richard

22 Apr 2025

·

Stayed 1 night

Parking in strip mall

10

Michael

8 Sept 2025

·

Stayed 3 nights

Great location with plenty of dining options around. Easy parking and friendly staff

10

Mark

6 Dec 2022

·

Stayed 19,327 nights

Staff was extremely friendly and the large vehicle parking well lit and safe.

10

Kathleen

4 Mar 2024

·

Stayed 1 night

The past 6 times I have stayed here the ice machines have not been working.

8

Randy

14 Jun 2024

·

Stayed 1 night

Jennifer was so helpful & we loved the saltwater pool !!

6

Amy

3 Aug 2025

·

Stayed 2 nights

It was great for the price, but the pool was so full of chemicals just being in the room stung your eyes. We still tried to go swimming, but gave up pretty soon and all took showers afterwards. I don’t think that’s a safe amount of chlorine. When we arrived, there was a large light roller left in our room And there was many small hairs on the bed. We were also told or shown three different times on the pool times somebody should decide what the actual hours are.

10

Kathleen

10 Dec 2023

·

Stayed 1 night

I really like this property except after I checked in and went to my room on 2nd floor I went to ice machine and it wasn’t working. 2 weeks ago I had a room on the 2nd floor and the ice machine was not working. I told staff at both visits about the problem. The hotel needs to repair the machine

8

Amy

15 May 2025

·

Stayed 2 nights

altho the property was under renovation we were never disturbed by construction noise or dirt. The elevator was not working, and staff carried our bags upstairs. Our room was renovated and very clean, with comfortable beds and nice shower. The breakfast selection was very good, and the eating area was clean and pleasant.

10

Jennifer

17 Jun 2024

·

Stayed 3 nights

We stayed Friday- Monday. The room was spacious with 6 people . Pool was salt water which I enjoyed. And it was nice temp. Breakfast was nice with buscuits and gravy. Omelet, scrambled eggs, pancakes, cereal, fruit, yogurt and juice and coffee. Would definitely stay again

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Cleanliness

Many reviews praise clean rooms and common areas. A few mention lapses such as hairs or bugs found, a missed bathroom clean, or request-based housekeeping during multi-night stays.

Related guest reviews

10

Eric

13 Apr 2025

·

Stayed 1 night

This Holiday Inn was very clean and very comfortable!

4

Alex

17 Jul 2024

·

Stayed 8 nights

There was a stain in the carpet when we arrived. The housekeeping was hardly turned over. Had asked numerous times for towels and extra coffee while staying there for a longer stay. They also put somebody above us every single night that was stomping and was horrible to try to get any type of sleep. The breakfast was subpar and closed down early. I would not stay here again

10

Luisa

4 Apr 2024

·

Stayed 1 night

Everything was great the only bad thing was the bug in the pillow.

10

Amy

28 Dec 2024

·

Stayed 1 night

Very clean

10

Lisa

2 Dec 2024

·

Stayed 2 nights

The hotel was clean and in good shape with carpets and wallpaper that were not worn as often happens.

10

Leo

11 Aug 2025

·

Stayed 1 night

Everything about this hotel was excellent. Room was clean and comfortable. Staff treated me very well. Breakfast was tasty and hot. I would definitely stay there again

6

Amy

3 Aug 2025

·

Stayed 2 nights

It was great for the price, but the pool was so full of chemicals just being in the room stung your eyes. We still tried to go swimming, but gave up pretty soon and all took showers afterwards. I don’t think that’s a safe amount of chlorine. When we arrived, there was a large light roller left in our room And there was many small hairs on the bed. We were also told or shown three different times on the pool times somebody should decide what the actual hours are.

6

Rob

13 Oct 2023

·

Stayed 1 night

Bathroom wasn't cleaned

10

jen

17 Apr 2025

·

Stayed 2 nights

Clean, friendly, convenient and comfortable. I stay each time I visit my parents in a nearby retirement home. It never disappoints. Added benefit of walking trail at Lake Zurich across the road and walkable Starbucks and Dairy Queen.

6

Patricia

15 Jul 2024

·

Stayed 2 nights

Had a room that was adjacent to the lobby … noisy, noisy, noisy. Killed 3 bugs in the bathroom Staff was very friendly. VERY EXPENSIVE.

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Rooms

Rooms are generally comfortable and updated, with spacious layouts and very comfortable beds and pillows. Some guests reported noise from doors or lobby areas and occasional HVAC quirks or weak shower pressure.

Related guest reviews

8

Cindy

10 Mar 2024

·

Stayed 1 night

We come here for our nieces and nephews birthday parties and want to stay somewhere close, convenient and clean. We’ve stayed here a few times. It’s affordable, clean and the breakfast buffet is great. The only complaint is the rooms are not sound proof. We heard every door shut, conversation, etc.

10

saeed

29 Apr 2024

·

Stayed 3 nights

Rooms have all modern stuff. Alll micro details from bath room to breakfast was superb. Staff was very helpful.

8

Andrew

29 Jun 2025

·

Stayed 1 night

Front desk person when we arrived late in the evening was excellent-welcoming and both personal and professional. Room was clean, beds were comfortable, etc. Great start! The downside? People on our floor were slamming doors until well after midnight and before 6am—really interrupted a restful stay. Also, the next day when I talked to the front desk about club member things I could hardly understand him-his accent was so thick.

10

Julie

14 Oct 2023

·

Stayed 1 night

Great experience, comfortable and spacious room.

10

Alan

10 Aug 2025

·

Stayed 1 night

One night stay during a longer trip. Very nice room, bed, linens, TV, internet & bathroom. Clean, comfortable & convenient. When we return to the area, we will stay here again! SUPERB.

10

Nancy

6 Jul 2024

·

Stayed 3 nights

Great beds and pillows. I slept like a brick It was quiet and clean. Housekeeping was awesome.

6

Christopher

8 Dec 2023

·

Stayed 3 nights

Appearance of the room was very good, staff were very nice and breakfast was decent. Heat did not work very well and gave off load grinding noise when it was running. I was going to ask for another room, but I talked with my traveling companions and found out their's were the same. Shower water pressure was terrible as well.

6

Patricia

15 Jul 2024

·

Stayed 2 nights

Had a room that was adjacent to the lobby … noisy, noisy, noisy. Killed 3 bugs in the bathroom Staff was very friendly. VERY EXPENSIVE.

10

Jennifer

17 Jun 2024

·

Stayed 3 nights

We stayed Friday- Monday. The room was spacious with 6 people . Pool was salt water which I enjoyed. And it was nice temp. Breakfast was nice with buscuits and gravy. Omelet, scrambled eggs, pancakes, cereal, fruit, yogurt and juice and coffee. Would definitely stay again

8

Chandra M

12 Aug 2025

·

Stayed 4 nights

The AC was motion sensored so it got hot during the night. Other than that, the room was amazing, the facility was safe and super convenient for shopping and walking!

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Service

Staff are widely described as friendly, accommodating, and helpful. A minority reported early check in miscommunication, room assignment errors, or inconsistent responsiveness at the desk.

Related guest reviews

6

andre

17 Nov 2024

·

Stayed 1 night

Booked through hotels.com as always. They couldn’t find my reservation or the couple in front of me. The couple was then upgraded free of charge we were not. Check in took 25 minutes.

10

Theo

16 Jun 2025

·

Stayed 1 night

Glen at the front was very help full and so polite. This is our 3 time and we will be back.

6

Robin

21 Dec 2024

·

Stayed 1 night

We had been flying all morning and stopped in at 11:45am to inquire if a room was open to check in early. The gentleman was not at the front desk but eating his lunch at a booth in the dining room. He made no effort to help us and only paid attention to eating his lunch and asked us to come back in 30 min. We asked him if he could check his computers for availability but he was not leaving his lunch to help us. So we had to drive back 5 hours later to try again to check in. The parking lots were not plowed the whole time we were there and it was extremely icy. The heat/air unit in the room made strange sounds all night long.

10

Robert

1 Aug 2025

·

Stayed 3 nights

We've stayed there many times in the past and will probably continue to do so. It is convenient to our family in the area, as well as shopping and restaurants. The staff is very friendly. The nice young lady even remembered us from about 4-6 months ago. Nice touch.

6

Deborah

23 May 2023

·

Stayed 4 nights

No one at front desk when we arrived about 8:30pm. Called reservations….finally (10 minutes late) a girl with pink hair came out from back & said she was in a “meeting”….terrible way to begin a 4-day stay!!!!

10

Robert

27 Oct 2024

·

Stayed 1 night

They went above and beyond to make sure we had early checkin

6

Kelly

5 Nov 2023

·

Stayed 1 night

The woman at the main desk the night we checked in was super rude when I asked for the complimentary water for hotel members, even though I had my membership out to show her. She was also super rude to my kids when they came to the front desk for extra pillows and blankets for the pull-out sofa and roll-away which was odd since she said to send them down. I then had to go down and get the linens myself. We did not get the room we had booked which included enough beds for everyone so I had to go back to the desk to ask for a new room or something to fix the issue. I was at the front desk a total of 3 times, my kids went 2 extra times as well. The tv also did not work, only displaying the Discovery channel, despite there being two remotes in the room. The hotel works sort of but clearly, they can not handle a sold out venue and do not have enough materials for sold out rooms.

10

Jason

3 Sept 2025

·

Stayed 1 night

Great front desk staff, breakfast was fantastic.

8

Bessie

5 Nov 2023

·

Stayed 1 night

I liked the night staff they were friendly. The early staff was not as nice. I got in early stopped in to see if we could check in early. The man at the front desk said the earliest i could check in was 11 am for a 50 dollar fee. I came back at 11 and was prepared to pay the extra fee when another person at the desk said it was absolutely bot allowed and she wasnt very friendly with it either.

10

Audra

22 Oct 2023

·

Stayed 1 night

Nathan at the front desk is wonderful. So helpful and friendly.

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Location

Convenient to restaurants, shopping, and area attractions, with many noting a safe area and straightforward parking.

Related guest reviews

10

Michael

8 Sept 2025

·

Stayed 3 nights

Great location with plenty of dining options around. Easy parking and friendly staff

10

Jamie L

7 Dec 2024

·

Stayed 1 night

Great location for my needs. Very close to grocery stores and restaurants. The place was very clean, well kept, and felt like home. The free breakfast was really good and freah. Would definitely stay again.

10

Charles

23 Jul 2024

·

Stayed 4 nights

Great location and very near shopping center. Plenty of parking, and breakfast was good.

10

Erica

3 Oct 2025

·

Stayed 2 nights

The location was very convenient. Felt safe in the area. The Staff was professional and very friendly. Definitely recommend this hotel.

10

Mary

6 Oct 2025

·

Stayed 2 nights

Nice hotel, room clean & close to many restaurants & tourist attractions, friendly & accommodating staff…the only thing is there is little to no signage to let you know exactly where the hotel is located, so we had trouble finding it!

10

Nicholas

13 Oct 2024

·

Stayed 1 night

Everything was clean and the location was perfect for our trip to Jack O Lantern World.

10

Volodymyr

11 Nov 2024

·

Stayed 1 night

Very good Hotel, good location, thank you

10

Beth

21 Oct 2024

·

Stayed 4 nights

Great location, easy to walk to restaurants. Clean and comfy, awesome hot breakfasts included. Highly recommend!

10

jen

17 Apr 2025

·

Stayed 2 nights

Clean, friendly, convenient and comfortable. I stay each time I visit my parents in a nearby retirement home. It never disappoints. Added benefit of walking trail at Lake Zurich across the road and walkable Starbucks and Dairy Queen.

8

Kayla

17 Jul 2024

·

Stayed 1 night

Under renovation which left almost zero grass for the dogs. Not a walkable area, but convenient for our needs. Amazing breakfast.

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Dining

Breakfast is frequently praised as hot, varied, and well maintained, with pleasant attendants and good coffee. Some critiques mention runny eggs, missing options like oatmeal or non dairy milk, or early closing on occasion.

Related guest reviews

6

Marie

10 Aug 2025

·

Stayed 4 nights

The bed was comfortable, but that was about it. The tub plug was broken, then I was told it was to be fixed the next day and I could have really used a bath after a long day, then it wa snot fixed until two days in. Super small bathtub and the treadmill was broken. They didn’t get that fixed until two days in either. Eggs were runny and no oatmeal offered for breakfast.

8

Rumyana

21 Sept 2024

·

Stayed 2 nights

We found our stay comfortable. We stayed for two nights during our trip, following other Holiday Inn locations. This property was average in comparison. The cleanliness was okay and the breakfast did the job without complaints, however it is on a lower level than other Holiday Inn hotels we’ve stayed at. This is an older property. The area is safe and convenient to restaurants and gas stations.

10

Leo

11 Aug 2025

·

Stayed 1 night

Everything about this hotel was excellent. Room was clean and comfortable. Staff treated me very well. Breakfast was tasty and hot. I would definitely stay there again

8

Banikka

6 Aug 2023

·

Stayed 2 nights

Breakfast was great!

10

Therese

23 Oct 2025

·

Stayed 3 nights

The breakfast had nice choices and the grandkids loved the pancake making machine! Coffee was very good and the area to eat was bright, clean and the staff was very friendly and helpful.

8

Richard

26 Sept 2024

·

Stayed 1 night

Clean & comfortable. Exceptional complimentary breakfast.

10

Jason

3 Sept 2025

·

Stayed 1 night

Great front desk staff, breakfast was fantastic.

10

Irwin

10 May 2025

·

Stayed 2 nights

Overall nice stay. Only comment is that a non-dairy milk option such as almond or soy milk would have been appreciated at breakfast.

10

Kevin

18 Mar 2024

·

Stayed 1 night

Probably the best all around hotel I've ever stayed at. Staff was polite and helped with whatever I needed. Absolutely the best hot breakfast of any hotel ever. You guys are the best!

10

Aja

28 Jul 2025

·

Stayed 1 night

Very friendly. Nice breakfast buffet.

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Month	Average price
January	US$100
February	US$94
March	US$98
April	US$116
May	US$122
June	US$128
July	US$137
August	US$140
September	US$144
October	US$141
November	US$128
December	US$108

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $176	19 $194
20 $113	21 $123	22 $117	23 $123	24 $121	25 $219	26 $265
27 $107	28 $111	29 $120	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $118	2 $125	3 $169
4 $103	5 $111	6 $110	7 $109	8 $117	9 $170	10 $172
11 $103	12 $120	13 $141	14 $131	15 $120	16 $186	17
18 $96	19 $111	20 $103	21 $103	22 $100	23 $138	24 $172
25 $96	26 $110	27 $106	28 $103	29 $103	30 $90	31 $94

Holiday Inn Express Hotel & Suites Lake Zurich-Barrington by IHG

Prices for Holiday Inn Express Hotel & Suites Lake Zurich-Barrington by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Suite, Multiple Beds

Suite, 1 Queen Bed with Sofa Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed, Accessible (Mobility, Accessible Tub)

Standard Room

Guest reviews of Holiday Inn Express Hotel & Suites Lake Zurich-Barrington by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Lake Zurich-Barrington by IHG

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