Quality Inn & Suites Moline Airport

Very dingy. Room smelled like smoke. Lobby walls have holes. Shower surround has holes. Was informed at check in that they no longer offer airport shuttle which was primarily why we booked this room. They offered to change us rooms but passed and went to a different hotel.

Bed sheets were used and not clean. Parking lot was not safe. Elevator did not work. Staff barely spoke to me when I walked in.Thee only thing good about this hotel was the washing machine. That's it.

This is the third time I booked this hotel in the last month. The first time, correct room, no issues other than trying to locate the hotel. 2nd time, room that I booked was unavailable, I had requested an accessible room as I have mobility issues., None were available on the first floor. I asked if there was an elevator, there is but is out of order. I cancelled my reservations, and went to another hotel. 3rd time, I had reserved was not available, they moved me to a room with 2 queens. When I opened the door, there were no sheets on the bed, trash was not emptied and the table by the door was out of place. They did put me in a different room, again this one was not accessible and once again this one was not on the first floor and the elevator was still out of order. The week prior I did speak to them about this and 2 future reservations because of the issues I had at that time. I have since cancelled any future reservations and have no plans of making any reservations at this hotel. In addition to this, it is hard to find when it is dark and the large sign outside the building is not illuminated. I told the clerk on the first visit how difficult it was to get there, they asked if I saw the sign. I told them the lights were not working in the sign. 3 weeks later, they still are not working. The street is not marked well for the road going to the hotel

I'm handicapped, use a rollator to get around. I can't stand without hanging onto something. We booked an Accessible room after being told that this meant it was handicap accessible. Well the bathroom had a shower chair but no handicap bars to assist getting off the toilet. This was not safe for me. We tried to contact the front desk but there was no answer despite 3 tries. My husband went to the desk. He offered to give us access to the next room that did have bars by the toilet, but only one bed that would not accommodate both of us. He gave u8s a key to that room but the next day gave it to someone else without informing. Side door into the building did not have a ramp that made it handicap accessible. . . I should say the side that had a working door did not have a ramp. The room temperature was so warm we had to put the air on, the temperature outside was around 30 degrees. The breakfast was acceptable, but there were no donuts or such that could be brought to the room.

No working elevator for people with problem mobility.

The elevator was broken

This Ragbrai bike day. Everyone had bags and bikes and no shuttle was provided to get from airport to hotel. Shuttle was advertised. Terrible.

Very dated and and the elevator was ooo. Staff was very nice and facility wss clean and quiet . Met my needs

Grateful for the airport shuttle, as my flight arrived quite late after storms. It looks like the rooms used to open to the outside, but the walkways have now been enclosed, like a the building has been wrapped in another building. Room was dark.

Definitely needed snow removal in the parking area. Elevator out of service which is very inconvenient to get luggage to 2nd floor. Room was cold and unable to change thermostat. Phone cord was damaged and no instructions how to contact the front desk.

Our stay was super short, ended up not using the shower because the caulk looked very dirty and moldy. The walls throughout the bathroom and room were all peeling and had cracks and holes. The tub itself was very discolored and chipped. The floor had a bunch of deep scratches on it next to the dresser Our main door was also not working when we first checked in and the lady mentioned it might be dead, later we had to go to the front desk 3 times to reactivate our door key. All in all, I would have expected a nicer, more up to date, and better presented room for spending almost $300 for just 2 nights.

Breakfast was not prepared at the proper time and when asked when it was going to be ready was told when it's done rooms are musty and sheets were dirty . When I checked out they said I had been smoking in the room . I don't smoke so the kept my deposit. Do not stay here it's full of extended stay locals. The front desk clerk is also a extended stay guest. I complained to quality inn and was told the y are a franchise and they didn't know if I would get my money back. Stay clear of this motel.

The place did not look like the pictures online, The carpets in the hallway were dirty, the stuff in the rooms were older and not well cared for. The hotel seems like it is older, run down and dingy. It had good reviews about how clean it was, but our room had sticky stuff on the floor, there was hair on the bed, in the shower and overall the place was very run down. Also, each vent in the room (there were I think 3- were so caked with dust and dirt- it didn't appear that they had been cleaned in years, It seemed as if this was more of a place locals lived rather than a hotel. If we had been staying for more than the night- we would have never stayed.

Bed sheets were used and not clean. Parking lot was not safe. Elevator did not work. Staff barely spoke to me when I walked in.Thee only thing good about this hotel was the washing machine. That's it.

Very clean, excellent service.

Clean room

Everything was great except the shower. Visible mold that needs to be addressed. Rooms are spacious and the bed was comfortable, we loved the blackout curtains and the breakfast was better than most.

The shower area had been painted, and the paint was flaking badly, making it very unsightly and junky.

While the check in went well, the room was bad. While quality is in their name, it certainly isn't in their hotel. The furniture was stained by who knows what, the bathroom was disgusting. The tub had peeling paint. The caulking around the tub had mold. The ceiling was sagging. I won't stay at another "Quality" Inn.

Check-in was ok, the room door was very sticky and was difficult to open. The blanket had a blood stain, the bathtub had been painted, the paint is peeling, the shower head was clogged and had low pressure. This was a guys trip, so it was a place to sleep and shower, my wife would not stay there.

Facilities need updating. The fan made an annoying noise so we were unable to use the heater at night. Bath tub was in terrible shape but seemed clean and shower worked

The only thing that I didn't like was how small the pillows were for the king size bed. We had to complain at the front desk to get better pillows.

Our room was 80 degrees and the outside temp was under 30!!! This was with us having it down as low as we could!! Couldn’t use the fan setting on thermostat because it evidently isn’t turned on in the winter unless we wanted to make room even hotter! The floor by the door felt nasty! The elevator did not work! Beds were clean & comfy and bathroom were clean. The outside parking lots good use a good cleaning too! This isn’t a hotel id visit again no mater how convenient it was to why we were in Moline.

The room was very cozy and comfortable. Very quiet and great amenities. It was located close to restaurants, gas station the mall and other shopping centers. The staff was very friendly and welcoming.

Only one out of four lamps was working. Location was great.

Everything was great except the shower. Visible mold that needs to be addressed. Rooms are spacious and the bed was comfortable, we loved the blackout curtains and the breakfast was better than most.

For the price it was fine for one night. Clean, but the room windows open onto the hall - which was a bit weird.

Ac is front the 70s too noisy all night can't not sleep

There for a conference in town. Room was clean, refrig didnt work, called front desk and we had a replacement within half hour. A/C worked well. Quiet. Darkening shades on window. TV worked well. Bed and pillows were comfortable. Shower head sprayed water all over room, even over the curtain. Hot and cold breakfast...good selection and coffee. Would stay there again, but would use another app or book the stay myself after finding out I was chgd more than the everyday price by app.

Grateful for the airport shuttle, as my flight arrived quite late after storms. It looks like the rooms used to open to the outside, but the walkways have now been enclosed, like a the building has been wrapped in another building. Room was dark.

Manager was an ass to his employee Room was a dump

Bed sheets were used and not clean. Parking lot was not safe. Elevator did not work. Staff barely spoke to me when I walked in.Thee only thing good about this hotel was the washing machine. That's it.

This is the third time I booked this hotel in the last month. The first time, correct room, no issues other than trying to locate the hotel. 2nd time, room that I booked was unavailable, I had requested an accessible room as I have mobility issues., None were available on the first floor. I asked if there was an elevator, there is but is out of order. I cancelled my reservations, and went to another hotel. 3rd time, I had reserved was not available, they moved me to a room with 2 queens. When I opened the door, there were no sheets on the bed, trash was not emptied and the table by the door was out of place. They did put me in a different room, again this one was not accessible and once again this one was not on the first floor and the elevator was still out of order. The week prior I did speak to them about this and 2 future reservations because of the issues I had at that time. I have since cancelled any future reservations and have no plans of making any reservations at this hotel. In addition to this, it is hard to find when it is dark and the large sign outside the building is not illuminated. I told the clerk on the first visit how difficult it was to get there, they asked if I saw the sign. I told them the lights were not working in the sign. 3 weeks later, they still are not working. The street is not marked well for the road going to the hotel

I'm handicapped, use a rollator to get around. I can't stand without hanging onto something. We booked an Accessible room after being told that this meant it was handicap accessible. Well the bathroom had a shower chair but no handicap bars to assist getting off the toilet. This was not safe for me. We tried to contact the front desk but there was no answer despite 3 tries. My husband went to the desk. He offered to give us access to the next room that did have bars by the toilet, but only one bed that would not accommodate both of us. He gave u8s a key to that room but the next day gave it to someone else without informing. Side door into the building did not have a ramp that made it handicap accessible. . . I should say the side that had a working door did not have a ramp. The room temperature was so warm we had to put the air on, the temperature outside was around 30 degrees. The breakfast was acceptable, but there were no donuts or such that could be brought to the room.

Your staff is so very kind, competent, and helpful. You’ve got the right people at the front desk. Common areas: lobby, breakfast area, hallways all impressively clean. Easy parking, and staff quickly address any concerns mentioned to them. HOWEVER, room 2033 left much to be desired in the maintenance department. Shower curtain stained, rust on tissue dispenser, bathtub surface deteriorated, grout in poor shape in shower corner. Floors “appeared” clean, but when I wiped up a small water spill the washcloth shone black with dirt. In room 2031, the the swinging door safety latch was broken off. Hopefully next page will allow me to post photos. The problem at this Q-Inn appears to be with their corporate headquarters failing to invest in upgrades to the physical interior of the two rooms I experienced. I’m also guessing the equipment required to do deep cleaning of the laminate floors is not provided to those that clean the rooms. I say that because I witnessed all the staff cleaning common areas with the utmost attention to thoroughness. THAT SAID, excellent like-new towels, comfy beds and pillows, sufficient selection of TV channels. Good location next to airport, ample parking, and only a couple minutes drive to restaurants, airport, gas station, and shopping mall. Again: WONDERFUL STAFF! I’d stay here again.

My experience is largely because of the person who picked me up from the airport. He came fairly quick to pick me up, got me checked in right away, and seemed like a really nice guy. The room and hotel seems like it is ran well and everything is very clean.

It was booked solid, but staff was very helpful! Several people were having trouble with room keys, and we needed a cot. The sheets for the cot were queen, not single, but we made do. Quiet room, good air temp. Comfy bed!

It took several days to get our room made up. Once when I asked, I was told it wouldn't happen because there was only one cleaning person. When I asked if I could have clean towels, the person at the desk said no, because the laundry person had quit. Two of the desk people were very helpful, but one was not.

There for a conference in town. Room was clean, refrig didnt work, called front desk and we had a replacement within half hour. A/C worked well. Quiet. Darkening shades on window. TV worked well. Bed and pillows were comfortable. Shower head sprayed water all over room, even over the curtain. Hot and cold breakfast...good selection and coffee. Would stay there again, but would use another app or book the stay myself after finding out I was chgd more than the everyday price by app.

The service was very special, The host took me to the airport exactly when I wanted to go made sure that I woke up in the morning with an extra call went out of her way to make sure that the Wi-Fi worked for me The place was comfortable obviously very conveniently located to the airport it was a good experience

Very nice and convenient to the airport

Closeness to airport

This is the third time I booked this hotel in the last month. The first time, correct room, no issues other than trying to locate the hotel. 2nd time, room that I booked was unavailable, I had requested an accessible room as I have mobility issues., None were available on the first floor. I asked if there was an elevator, there is but is out of order. I cancelled my reservations, and went to another hotel. 3rd time, I had reserved was not available, they moved me to a room with 2 queens. When I opened the door, there were no sheets on the bed, trash was not emptied and the table by the door was out of place. They did put me in a different room, again this one was not accessible and once again this one was not on the first floor and the elevator was still out of order. The week prior I did speak to them about this and 2 future reservations because of the issues I had at that time. I have since cancelled any future reservations and have no plans of making any reservations at this hotel. In addition to this, it is hard to find when it is dark and the large sign outside the building is not illuminated. I told the clerk on the first visit how difficult it was to get there, they asked if I saw the sign. I told them the lights were not working in the sign. 3 weeks later, they still are not working. The street is not marked well for the road going to the hotel

The room was very cozy and comfortable. Very quiet and great amenities. It was located close to restaurants, gas station the mall and other shopping centers. The staff was very friendly and welcoming.

Close to the airport

Your staff is so very kind, competent, and helpful. You’ve got the right people at the front desk. Common areas: lobby, breakfast area, hallways all impressively clean. Easy parking, and staff quickly address any concerns mentioned to them. HOWEVER, room 2033 left much to be desired in the maintenance department. Shower curtain stained, rust on tissue dispenser, bathtub surface deteriorated, grout in poor shape in shower corner. Floors “appeared” clean, but when I wiped up a small water spill the washcloth shone black with dirt. In room 2031, the the swinging door safety latch was broken off. Hopefully next page will allow me to post photos. The problem at this Q-Inn appears to be with their corporate headquarters failing to invest in upgrades to the physical interior of the two rooms I experienced. I’m also guessing the equipment required to do deep cleaning of the laminate floors is not provided to those that clean the rooms. I say that because I witnessed all the staff cleaning common areas with the utmost attention to thoroughness. THAT SAID, excellent like-new towels, comfy beds and pillows, sufficient selection of TV channels. Good location next to airport, ample parking, and only a couple minutes drive to restaurants, airport, gas station, and shopping mall. Again: WONDERFUL STAFF! I’d stay here again.

Very comfortable and clean. Helpful staff. Convenient to Rock Island and Moline.

easy access from the interstate & easy access to get back on the interstate.

I liked the location next to the airport. The room was clean and everything worked as it should. The hot buffet breakfast was good.

Good location to the highways

Room was clean. Breakfast was good. Love the waffles.

Breakfast was not prepared at the proper time and when asked when it was going to be ready was told when it's done rooms are musty and sheets were dirty . When I checked out they said I had been smoking in the room . I don't smoke so the kept my deposit. Do not stay here it's full of extended stay locals. The front desk clerk is also a extended stay guest. I complained to quality inn and was told the y are a franchise and they didn't know if I would get my money back. Stay clear of this motel.

The temperature in our room was perfect, but there must have been a small leak in the drainage for the AC because the carpet outside the bathroom was wet. I notified the staff and they apologized and offered to relocate us the next day. (It was late when we noticed and we left the next day) The breakfast was great- much better than expected!

It was quiet, but the room (in a non-smoking hotel!) smelled strongly of smoke, hand soap had not been refilled and breakfast ran out of food and was not restocked. Beds were comfy.

Everything was great except the shower. Visible mold that needs to be addressed. Rooms are spacious and the bed was comfortable, we loved the blackout curtains and the breakfast was better than most.

Comfortable and clean. Hot breakfast.

Great customer service, breakfast was great.

I felt like the price was too high for what we got. Front desk staff was polite. Our room was outdated. Needed a thorough clean as well. The doors to get into the building were open to anyone at any time of the day even though it shows card was needed, felt unsafe. The light in the hallway was visible in our room all night even with the curtains closed. Breakfast was not the best but not horrible. It was a quite night.

There for a conference in town. Room was clean, refrig didnt work, called front desk and we had a replacement within half hour. A/C worked well. Quiet. Darkening shades on window. TV worked well. Bed and pillows were comfortable. Shower head sprayed water all over room, even over the curtain. Hot and cold breakfast...good selection and coffee. Would stay there again, but would use another app or book the stay myself after finding out I was chgd more than the everyday price by app.

Great rate, clean, safe and good breakfast.