Name: Candlewood Suites Eastchase Park by IHG
Address: 9151 Boyd Cooper Parkway, Montgomery, Alabama, United States of America, Montgomery, Alabama, US
Price range: $127–$207 per night
Rating: 7.4

What guests think

Across reviews, Candlewood Suites Eastchase Park by IHG is praised for friendly, accommodating staff and a convenient, quiet location near restaurants, while several guests also reported inconsistencies related to in-room maintenance or equipment problems.

Cleanliness feedback is mixed: many found rooms clean, but others noted pests, dirty areas, or lingering odors. Service frustrations mentioned include early housekeeping knocks despite confirmed late checkouts, sporadic check-in issues, and a few billing or policy disputes. Overall, expect a comfortable stay, with occasional rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

6

Terry

Jul 16, 2023

·

Stayed 1 night

Floors are dirty in our room. Room is spacious and otherwise okay. Remote to tv is broken. Charge way too much for pet fee!!

4

Tony

Mar 24, 2024

·

Stayed 1 night

One ice machine on the first floor (my room 3rd). No ice bucket in the room. No hand soap in the bathroom. No type of breakfast yet your surrounding comps offer some type breakfast. It’s 2024 customer shouldn’t have to settle and I for one will not. Bad experience and will not stay here again.

8

Eliza

Oct 9, 2023

·

Stayed 1 night

We love staying at Candlewood. The hotel is quiet, in a great location, had just been newly renovated, they have one of the few beds that are more comfortable than ours, love their walk-in showers, staff was friendly, and they are also a pet friendly hotel.

8

Jason

Jun 10, 2023

·

Stayed 1 night

Lobby currently under construction. But the room was clean and I had no issues.

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Cleanliness

Many guests found rooms clean, but several reported issues such as bugs, unclean shower floors or dirty flooring, and occasional odors.

Related guest reviews

6

Terry

Jul 16, 2023

·

Stayed 1 night

Floors are dirty in our room. Room is spacious and otherwise okay. Remote to tv is broken. Charge way too much for pet fee!!

8

Marie

Sep 19, 2025

·

Stayed 2 nights

We saw a bug in our room a reach meaning there's more of them

8

Cynthia

Oct 12, 2022

·

Stayed 2 nights

The room had a slight odor. It was clean but had an odor.

10

Lorelei

Jul 13, 2025

·

Stayed 1 night

Super clean and convenient! Definitely will come back if I’m staying again in Montgomery.

10

Lisa

Oct 8, 2023

·

Stayed 1 night

Clean

8

Jason

Jun 10, 2023

·

Stayed 1 night

Lobby currently under construction. But the room was clean and I had no issues.

8

Peter

Jun 15, 2024

·

Stayed 1 night

Easy access, room felt spacious and clean, bathroom felt large as well

4

Kimberly

Oct 12, 2025

·

Stayed 1 night

The booking was wrong. I thought I was reserving a suite, but ended up reserving a studio. Hotels. Com did help with that. I woke up and found little black bugs crawling over the desk in the room. Then a spider ran across the floor in the bathroom.

6

Justina

Feb 26, 2024

·

Stayed 1 night

Since you asked....The aesthetics and staff were nice. After waiting for room 45 minutes after check in Time it slowed me down to get to an event on time. Then no addtional towels (wash clothes or hand towels or body towel). We had just one towel. No body wash in the shower which I didn't find out until I was in the shower. I wish I knew bc I had already came down for towels. The shower floor and doors wasn't cleaned either. I be would stay again, but would expect a better do over.

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Rooms

Room size varies from compact to spacious, and several guests described their stay as comfortable. Some reported in-room equipment problems, including TV/remote and thermostat issues.

Related guest reviews

6

Janice

Jul 28, 2025

·

Stayed 1 night

My stay was ok. The hotel is in a nice area. I was running behind schedule and I was unaware that they cancel reservations if you do not check in before 6pm. I’m glad I thought to call. The front desk was able to check me in which was great. However, I felt cramped in my room. The room was small which was unexpected. The chair in the room was very uncomfortable so there was only an option for me to sit on the bed. On check out day, I get a knock at my door at 10:39 asking me what time I was leaving. Excuse me?! It was the housekeeper. She had a scarf tied around her head looking and speaking very unprofessional. I told her I was leaving at check out time which was noon. She told me that check out was at 11am. I know when I booked my hotel, newly 3 weeks earlier, check out time stared noon ( that was the reason I chose this hotel). I called the front desk and they confirmed that check out was at noon. When I checked out I told the person at the desk that I was lied to by the housekeeper regarding the check out time. She told me that they “just” changed the check out time. How?! I booked my hotel 3 weeks ago so the housekeeper wasn’t aware of the new check out time from 3 weeks ago? No one informed her? Least to say, I will not stay at this hotel again for the unnecessary disturbance before my scheduled check out time.

6

Terry

Jul 16, 2023

·

Stayed 1 night

Floors are dirty in our room. Room is spacious and otherwise okay. Remote to tv is broken. Charge way too much for pet fee!!

8

Jimmy

Dec 2, 2025

·

Stayed 4 nights

Had trouble with TV in room for two nights. Had to contact Hotels.com also contacted IHG. Manager came to room access the problem. Put us in another room call tech support, to get my firestick connected and the stay was good for the last two nights.

8

Eliza

Oct 9, 2023

·

Stayed 1 night

We love staying at Candlewood. The hotel is quiet, in a great location, had just been newly renovated, they have one of the few beds that are more comfortable than ours, love their walk-in showers, staff was friendly, and they are also a pet friendly hotel.

6

Cynthia

Oct 10, 2022

·

Stayed 1 night

The thermostat did not work properly in the room … and I almost froze there

8

Peter

Jun 15, 2024

·

Stayed 1 night

Easy access, room felt spacious and clean, bathroom felt large as well

10

Awn

Mar 25, 2024

·

Stayed 1 night

Stay was nice and comfortable.

8

Gary

Apr 1, 2023

·

Stayed 1 night

It was comfortable.

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Service

Many guests describe the staff as friendly and accommodating. However, others report check-in delays, unprofessional interactions, early housekeeping knocks despite late checkout, and occasional billing or policy disputes.

Related guest reviews

6

Janice

Jul 28, 2025

·

Stayed 1 night

My stay was ok. The hotel is in a nice area. I was running behind schedule and I was unaware that they cancel reservations if you do not check in before 6pm. I’m glad I thought to call. The front desk was able to check me in which was great. However, I felt cramped in my room. The room was small which was unexpected. The chair in the room was very uncomfortable so there was only an option for me to sit on the bed. On check out day, I get a knock at my door at 10:39 asking me what time I was leaving. Excuse me?! It was the housekeeper. She had a scarf tied around her head looking and speaking very unprofessional. I told her I was leaving at check out time which was noon. She told me that check out was at 11am. I know when I booked my hotel, newly 3 weeks earlier, check out time stared noon ( that was the reason I chose this hotel). I called the front desk and they confirmed that check out was at noon. When I checked out I told the person at the desk that I was lied to by the housekeeper regarding the check out time. She told me that they “just” changed the check out time. How?! I booked my hotel 3 weeks ago so the housekeeper wasn’t aware of the new check out time from 3 weeks ago? No one informed her? Least to say, I will not stay at this hotel again for the unnecessary disturbance before my scheduled check out time.

10

Tamara

Sep 3, 2023

·

Stayed 1 night

Had to wait for room to be cleaned

2

Darlene

Jun 30, 2023

·

Stayed 4 nights

The housekeeping staff was on point. However, the daily front desk lady is very unprofessional. She does not listen and says things that are very condescending. I am done with this hotel.

8

Jimmy

Dec 2, 2025

·

Stayed 4 nights

Had trouble with TV in room for two nights. Had to contact Hotels.com also contacted IHG. Manager came to room access the problem. Put us in another room call tech support, to get my firestick connected and the stay was good for the last two nights.

2

Sharon

Apr 9, 2024

·

Stayed 1 night

I booked and paid through Expedia but the hotel charged $131 on my card. They deny the charges but my bank statement clearly shows the transaction as complete. ...having to dispute the charges now...smh!

2

Taylor

Jun 22, 2024

·

Stayed 1 night

Would not let me check in.

10

Remunda

Dec 16, 2025

·

Stayed 2 nights

The staff was more than helpful and courteous.

10

Candy

Oct 12, 2024

·

Stayed 1 night

Debra at the front desk was great. Friendly and professional and very accommodating to my last-minute request to extend my stay.

10

Tamara

Mar 8, 2024

·

Stayed 1 night

The customer service was awesome!!!

8

Kimberly

Apr 22, 2023

·

Stayed 1 night

What I didn't like was went it was time for me to leave the staff kept knocking on the door. After I communicated that I had late check out.

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Location

Guests like the convenient, quiet area with easy access and proximity to restaurants. Feedback on the location is positive overall.

Related guest reviews

6

Janice

Jul 28, 2025

·

Stayed 1 night

My stay was ok. The hotel is in a nice area. I was running behind schedule and I was unaware that they cancel reservations if you do not check in before 6pm. I’m glad I thought to call. The front desk was able to check me in which was great. However, I felt cramped in my room. The room was small which was unexpected. The chair in the room was very uncomfortable so there was only an option for me to sit on the bed. On check out day, I get a knock at my door at 10:39 asking me what time I was leaving. Excuse me?! It was the housekeeper. She had a scarf tied around her head looking and speaking very unprofessional. I told her I was leaving at check out time which was noon. She told me that check out was at 11am. I know when I booked my hotel, newly 3 weeks earlier, check out time stared noon ( that was the reason I chose this hotel). I called the front desk and they confirmed that check out was at noon. When I checked out I told the person at the desk that I was lied to by the housekeeper regarding the check out time. She told me that they “just” changed the check out time. How?! I booked my hotel 3 weeks ago so the housekeeper wasn’t aware of the new check out time from 3 weeks ago? No one informed her? Least to say, I will not stay at this hotel again for the unnecessary disturbance before my scheduled check out time.

8

Eliza

Oct 9, 2023

·

Stayed 1 night

We love staying at Candlewood. The hotel is quiet, in a great location, had just been newly renovated, they have one of the few beds that are more comfortable than ours, love their walk-in showers, staff was friendly, and they are also a pet friendly hotel.

10

Lorelei

Jul 13, 2025

·

Stayed 1 night

Super clean and convenient! Definitely will come back if I’m staying again in Montgomery.

10

Dave

Feb 24, 2024

·

Stayed 1 night

We stayed one night while traveling. Great location and place was nice for the price.

8

Peter

Jun 15, 2024

·

Stayed 1 night

Easy access, room felt spacious and clean, bathroom felt large as well

10

Jennifer

Nov 12, 2023

·

Stayed 1 night

It took quite awhile to get checked in, but I think the gentleman behind the counter was new…Apparently we had the third level as our room since we booked through a 3rd party…I asked the front desk manger if we could have a bottom floor since we were in town for a softball tournament…She was very accommodating…She was super nice and gave us a floor on the 1st level…Asked for a late check out and that was granted as well!! Except housekeeping knocked on our door @ 10:15 and we weren’t scheduled to leave till 12pm…No biggie!! Overall great stay and would stay there again! Close to a lot of restaurants

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Dining

Not enough information in reviews.

Related guest reviews

4

Tony

Mar 24, 2024

·

Stayed 1 night

One ice machine on the first floor (my room 3rd). No ice bucket in the room. No hand soap in the bathroom. No type of breakfast yet your surrounding comps offer some type breakfast. It’s 2024 customer shouldn’t have to settle and I for one will not. Bad experience and will not stay here again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$113
February	$131
March	$136
April	$133
May	$132
June	$130
July	$124
August	$127
September	$146
October	$144
November	$130
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $171	17 $127	18 $145	19 $152
20 $128	21 $128	22 $128	23 $128	24 $134	25 $168	26 $168
27 $134	28 $134	29 $134	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $159	3 $171
4 $134	5 $134	6 $134	7 $144	8 $144	9 $176	10 $176
11 $134	12 $134	13 $144	14 $134	15 $134	16 $176	17 $176
18 $148	19 $144	20 $144	21 $144	22 $134	23 $193	24 $207
25 $148	26 $134	27 $148	28 $144	29 $144	30 $171	31 $175

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Monthly average prices

About this property

Location

Room options

Studio, 2 Queen Beds

Studio, 1 Queen Bed, Accessible (Communications, Mobility)

Suite, 1 Bedroom, Accessible (Communications, Mobility)

Suite, 1 Bedroom

Studio Suite

Suite, 2 Queen Beds, Roll-In Shower (Comm, Mobility, Roll Shower)

Studio, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Eastchase Park by IHG

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