Is parking available at the hotel?

Yes, the hotel offers free self-parking on-site.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Where is the hotel located in relation to nearby attractions?

The hotel is located within a 15-minute drive of EastChase Shopping Mall and Riverfront Park, 3.3 miles from Auburn Montgomery, and 4.1 miles from Baptist Medical Center East.

What are the policies for guests staying with children?

Children are allowed at the hotel, but specific age policies for free stays are not mentioned.

Candlewood Suites Eastchase Park - Montgomery

Average nightly price at Candlewood Suites Eastchase Park by IHG by month, last 12 months (USD)
Month	Average price
January	US$113
February	US$131
March	US$136
April	US$133
May	US$132
June	US$130
July	US$124
August	US$127
September	US$133
October	US$144
November	US$130
December	US$112

What guests think

Across reviews, Candlewood Suites Eastchase Park by IHG is praised for friendly, accommodating staff and a convenient, quiet location near restaurants, while several guests also reported inconsistencies related to in-room maintenance or equipment problems.

Cleanliness feedback is mixed: many found rooms clean, but others noted pests, dirty areas, or lingering odors. Service frustrations mentioned include early housekeeping knocks despite confirmed late checkouts, sporadic check-in issues, and a few billing or policy disputes. Overall, expect a comfortable stay, with occasional rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

6

Terry

16 Jul 2023

·

Stayed 1 night

Floors are dirty in our room. Room is spacious and otherwise okay. Remote to tv is broken. Charge way too much for pet fee!!

4

Tony

24 Mar 2024

·

Stayed 1 night

One ice machine on the first floor (my room 3rd). No ice bucket in the room. No hand soap in the bathroom. No type of breakfast yet your surrounding comps offer some type breakfast. It’s 2024 customer shouldn’t have to settle and I for one will not. Bad experience and will not stay here again.

8

Eliza

9 Oct 2023

·

Stayed 1 night

We love staying at Candlewood. The hotel is quiet, in a great location, had just been newly renovated, they have one of the few beds that are more comfortable than ours, love their walk-in showers, staff was friendly, and they are also a pet friendly hotel.

8

Jason

10 Jun 2023

·

Stayed 1 night

Lobby currently under construction. But the room was clean and I had no issues.

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Cleanliness

Many guests found rooms clean, but several reported issues such as bugs, unclean shower floors or dirty flooring, and occasional odors.

Related guest reviews

6

Terry

16 Jul 2023

·

Stayed 1 night

Floors are dirty in our room. Room is spacious and otherwise okay. Remote to tv is broken. Charge way too much for pet fee!!

8

Marie

19 Sept 2025

·

Stayed 2 nights

We saw a bug in our room a reach meaning there's more of them

8

Cynthia

12 Oct 2022

·

Stayed 2 nights

The room had a slight odor. It was clean but had an odor.

10

Lorelei

13 Jul 2025

·

Stayed 1 night

Super clean and convenient! Definitely will come back if I’m staying again in Montgomery.

10

Lisa

8 Oct 2023

·

Stayed 1 night

Clean

8

Jason

10 Jun 2023

·

Stayed 1 night

Lobby currently under construction. But the room was clean and I had no issues.

8

Peter

15 Jun 2024

·

Stayed 1 night

Easy access, room felt spacious and clean, bathroom felt large as well

4

Kimberly

12 Oct 2025

·

Stayed 1 night

The booking was wrong. I thought I was reserving a suite, but ended up reserving a studio. Hotels. Com did help with that. I woke up and found little black bugs crawling over the desk in the room. Then a spider ran across the floor in the bathroom.

6

Justina

26 Feb 2024

·

Stayed 1 night

Since you asked....The aesthetics and staff were nice. After waiting for room 45 minutes after check in Time it slowed me down to get to an event on time. Then no addtional towels (wash clothes or hand towels or body towel). We had just one towel. No body wash in the shower which I didn't find out until I was in the shower. I wish I knew bc I had already came down for towels. The shower floor and doors wasn't cleaned either. I be would stay again, but would expect a better do over.

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Rooms

Room size varies from compact to spacious, and several guests described their stay as comfortable. Some reported in-room equipment problems, including TV/remote and thermostat issues.

Related guest reviews

6

Janice

28 Jul 2025

·

Stayed 1 night

My stay was ok. The hotel is in a nice area. I was running behind schedule and I was unaware that they cancel reservations if you do not check in before 6pm. I’m glad I thought to call. The front desk was able to check me in which was great. However, I felt cramped in my room. The room was small which was unexpected. The chair in the room was very uncomfortable so there was only an option for me to sit on the bed. On check out day, I get a knock at my door at 10:39 asking me what time I was leaving. Excuse me?! It was the housekeeper. She had a scarf tied around her head looking and speaking very unprofessional. I told her I was leaving at check out time which was noon. She told me that check out was at 11am. I know when I booked my hotel, newly 3 weeks earlier, check out time stared noon ( that was the reason I chose this hotel). I called the front desk and they confirmed that check out was at noon. When I checked out I told the person at the desk that I was lied to by the housekeeper regarding the check out time. She told me that they “just” changed the check out time. How?! I booked my hotel 3 weeks ago so the housekeeper wasn’t aware of the new check out time from 3 weeks ago? No one informed her? Least to say, I will not stay at this hotel again for the unnecessary disturbance before my scheduled check out time.

6

Terry

16 Jul 2023

·

Stayed 1 night

Floors are dirty in our room. Room is spacious and otherwise okay. Remote to tv is broken. Charge way too much for pet fee!!

8

Jimmy

2 Dec 2025

·

Stayed 4 nights

Had trouble with TV in room for two nights. Had to contact Hotels.com also contacted IHG. Manager came to room access the problem. Put us in another room call tech support, to get my firestick connected and the stay was good for the last two nights.

8

Eliza

9 Oct 2023

·

Stayed 1 night

We love staying at Candlewood. The hotel is quiet, in a great location, had just been newly renovated, they have one of the few beds that are more comfortable than ours, love their walk-in showers, staff was friendly, and they are also a pet friendly hotel.

6

Cynthia

10 Oct 2022

·

Stayed 1 night

The thermostat did not work properly in the room … and I almost froze there

8

Peter

15 Jun 2024

·

Stayed 1 night

Easy access, room felt spacious and clean, bathroom felt large as well

10

Awn

25 Mar 2024

·

Stayed 1 night

Stay was nice and comfortable.

8

Gary

1 Apr 2023

·

Stayed 1 night

It was comfortable.

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AI-generated summary based on recent guest reviews

Service

Many guests describe the staff as friendly and accommodating. However, others report check-in delays, unprofessional interactions, early housekeeping knocks despite late checkout, and occasional billing or policy disputes.

Related guest reviews

6

Janice

28 Jul 2025

·

Stayed 1 night

My stay was ok. The hotel is in a nice area. I was running behind schedule and I was unaware that they cancel reservations if you do not check in before 6pm. I’m glad I thought to call. The front desk was able to check me in which was great. However, I felt cramped in my room. The room was small which was unexpected. The chair in the room was very uncomfortable so there was only an option for me to sit on the bed. On check out day, I get a knock at my door at 10:39 asking me what time I was leaving. Excuse me?! It was the housekeeper. She had a scarf tied around her head looking and speaking very unprofessional. I told her I was leaving at check out time which was noon. She told me that check out was at 11am. I know when I booked my hotel, newly 3 weeks earlier, check out time stared noon ( that was the reason I chose this hotel). I called the front desk and they confirmed that check out was at noon. When I checked out I told the person at the desk that I was lied to by the housekeeper regarding the check out time. She told me that they “just” changed the check out time. How?! I booked my hotel 3 weeks ago so the housekeeper wasn’t aware of the new check out time from 3 weeks ago? No one informed her? Least to say, I will not stay at this hotel again for the unnecessary disturbance before my scheduled check out time.

10

Tamara

3 Sept 2023

·

Stayed 1 night

Had to wait for room to be cleaned

2

Darlene

30 Jun 2023

·

Stayed 4 nights

The housekeeping staff was on point. However, the daily front desk lady is very unprofessional. She does not listen and says things that are very condescending. I am done with this hotel.

8

Jimmy

2 Dec 2025

·

Stayed 4 nights

Had trouble with TV in room for two nights. Had to contact Hotels.com also contacted IHG. Manager came to room access the problem. Put us in another room call tech support, to get my firestick connected and the stay was good for the last two nights.

2

Sharon

9 Apr 2024

·

Stayed 1 night

I booked and paid through Expedia but the hotel charged $131 on my card. They deny the charges but my bank statement clearly shows the transaction as complete. ...having to dispute the charges now...smh!

2

Taylor

22 Jun 2024

·

Stayed 1 night

Would not let me check in.

10

Remunda

16 Dec 2025

·

Stayed 2 nights

The staff was more than helpful and courteous.

10

Candy

12 Oct 2024

·

Stayed 1 night

Debra at the front desk was great. Friendly and professional and very accommodating to my last-minute request to extend my stay.

10

Tamara

8 Mar 2024

·

Stayed 1 night

The customer service was awesome!!!

8

Kimberly

22 Apr 2023

·

Stayed 1 night

What I didn't like was went it was time for me to leave the staff kept knocking on the door. After I communicated that I had late check out.

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Location

Guests like the convenient, quiet area with easy access and proximity to restaurants. Feedback on the location is positive overall.

Related guest reviews

6

Janice

28 Jul 2025

·

Stayed 1 night

My stay was ok. The hotel is in a nice area. I was running behind schedule and I was unaware that they cancel reservations if you do not check in before 6pm. I’m glad I thought to call. The front desk was able to check me in which was great. However, I felt cramped in my room. The room was small which was unexpected. The chair in the room was very uncomfortable so there was only an option for me to sit on the bed. On check out day, I get a knock at my door at 10:39 asking me what time I was leaving. Excuse me?! It was the housekeeper. She had a scarf tied around her head looking and speaking very unprofessional. I told her I was leaving at check out time which was noon. She told me that check out was at 11am. I know when I booked my hotel, newly 3 weeks earlier, check out time stared noon ( that was the reason I chose this hotel). I called the front desk and they confirmed that check out was at noon. When I checked out I told the person at the desk that I was lied to by the housekeeper regarding the check out time. She told me that they “just” changed the check out time. How?! I booked my hotel 3 weeks ago so the housekeeper wasn’t aware of the new check out time from 3 weeks ago? No one informed her? Least to say, I will not stay at this hotel again for the unnecessary disturbance before my scheduled check out time.

8

Eliza

9 Oct 2023

·

Stayed 1 night

We love staying at Candlewood. The hotel is quiet, in a great location, had just been newly renovated, they have one of the few beds that are more comfortable than ours, love their walk-in showers, staff was friendly, and they are also a pet friendly hotel.

10

Lorelei

13 Jul 2025

·

Stayed 1 night

Super clean and convenient! Definitely will come back if I’m staying again in Montgomery.

10

Dave

24 Feb 2024

·

Stayed 1 night

We stayed one night while traveling. Great location and place was nice for the price.

8

Peter

15 Jun 2024

·

Stayed 1 night

Easy access, room felt spacious and clean, bathroom felt large as well

10

Jennifer

12 Nov 2023

·

Stayed 1 night

It took quite awhile to get checked in, but I think the gentleman behind the counter was new…Apparently we had the third level as our room since we booked through a 3rd party…I asked the front desk manger if we could have a bottom floor since we were in town for a softball tournament…She was very accommodating…She was super nice and gave us a floor on the 1st level…Asked for a late check out and that was granted as well!! Except housekeeping knocked on our door @ 10:15 and we weren’t scheduled to leave till 12pm…No biggie!! Overall great stay and would stay there again! Close to a lot of restaurants

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

4

Tony

24 Mar 2024

·

Stayed 1 night

One ice machine on the first floor (my room 3rd). No ice bucket in the room. No hand soap in the bathroom. No type of breakfast yet your surrounding comps offer some type breakfast. It’s 2024 customer shouldn’t have to settle and I for one will not. Bad experience and will not stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $132	2 $132	3 $142	4 $142	5 $142	6 $237	7 $209
8 $135	9 $145	10 $145	11 $145	12 $145	13 $154	14 $154
15 $135	16 $133	17 $133	18 $135	19 $133	20 $154	21 $154
22 $126	23 $113	24 $112	25 $113	26 $126	27 $113	28 $113
29 $113	30 $113

Su	Mo	Tu	We	Th	Fr	Sa
		1 $114	2 $114	3 $122	4 $114	5 $113
6 $114	7 $114	8 $114	9 $114	10 $114	11 $113	12 $114
13 $114	14 $114	15 $114	16 $114	17 $114	18 $114	19 $114
20 $114	21 $114	22 $114	23 $114	24 $114	25 $114	26 $114
27 $114	28 $114	29 $114	30 $114	31 $100

Candlewood Suites Eastchase Park by IHG

Prices for Candlewood Suites Eastchase Park by IHG

Monthly average prices

About this property

Location

Room options

Studio, 2 Queen Beds

Studio, 1 Queen Bed, Accessible (Communications, Mobility)

Suite, 1 Bedroom, Accessible (Communications, Mobility)

Suite, 1 Bedroom

Studio Suite

Suite, 2 Queen Beds, Roll-In Shower (Comm, Mobility, Roll Shower)

Studio, 1 Queen Bed

Guest reviews of Candlewood Suites Eastchase Park by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Eastchase Park by IHG

Prices for upcoming dates