1st Interstate Inn Montrose

Everything needs updating! Nobody is at the front desk; I had to call the after-hours number for anyone to show up. Very unfriendly and seemed annoyed she had to help me. Even though there is an area, there is NO breakfast. The rooms are old and outdated, but clean. The towels are old and discolored, but appeared clean. The price was the best thing about this place

I was charged for my partners service animal. I informed them i had a service dog and they told me it was an extra $10 I reiterated it was a service animal, and that it is illegal to charge more. I did not offer paperwork and it was never requested. They did not ask me if it was trained to assist someone with a disability or what the disability was. They told me i had to pay extra or lose the room. I told them this was against the law and the response was negative. Then i was told to pay the service animal fee in cash. I refused and put it on my card. This was a clear violation of HIPPA, and the rights of my partner who depends on his service animal and should not be descrimated against. It was humiliating because we couldn't afford to lose the money we had already paid so had to pay more than the quoted rate.

Yes the room was very clean and everything was fine.

They advertised breakfast included but when we got there "no breakfast" asked for 1st floor said it would cost more money stair cases were roped off because it was not safe. Pea stain on a sheet. Very noisy neighbors kept us up all night second night. Floor needed mopping. The place was nearly empty...they could have put us in a roo. With empty places on each side so we would have had 2 quite nites. I would suggest this be removed from your records and i would appreciste a refund. Thanknyou.

Very uncomfortable use of rules as a guest