Name: Holiday Inn Florence by IHG
Address: 7905 Freedom Way, Florence, Kentucky, United States of America, Florence, Kentucky, United States of America
Rating: 8

What guests think

Reviews of Holiday Inn Florence by IHG highlight friendly, efficient staff, generally clean spaces, and a convenient location near restaurants, the Ark Encounter and Creation Museum, and Cincinnati, making it a practical base with easy access for leisure or work.

Rooms are comfortable and sometimes updated or spacious, but a few guests noted airport or road noise, inadequate blackout shades, weak shower pressure, bathroom vent issues, or an occasional leak. Facilities feedback is mixed, with reports of a cold or dated pool, strong chlorine affecting the pool and gym, and ice machines out, though one review praised the pool area. Dining quality received praise, yet breakfast typically costs extra and some wanted more variety; staffing at the restaurant and bar service were criticized in isolated cases. A straightforward stop for the area, with a few quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Feedback on facilities is mixed: guests mentioned a cold or dated pool, strong chlorine that affected use of the pool and gym, and ice machines out of order. One review noted a nice pool area.

Related guest reviews

8

Toni

Jul 13, 2024

·

Stayed 1 night

Very nice stay. Room was large, updated and very clean. Nice pool area. Convenient location with lots of restaurants nearby. $25 deposit at check-in. I would definitely recommend staying here.

10

Patti

Oct 8, 2024

·

Stayed 1 night

The hotel was very nice! The room was comfortable, and the bed was too! The dining room was short staffed and there weren't many choices on the menu but the food we received was good. It was very nice having a restaurant on site!

8

Faith

Jul 16, 2024

·

Stayed 3 nights

Overall, had a very pleasant stay. Room was clean (except the microwave). Couldn't use the gym or pool due to over chlorination. You could smell the Chlorine as soon as you entered the hotel. Staff was friendly but didn't ask at checkout if I wanted to pay cash or charge. We were going to pay with cash but didn't even ask.

8

Alicia

Jul 23, 2025

·

Stayed 3 nights

Clean rooms, nice and safe area in Florence. We felt comfortable enough to walk around at night and there were tons of restaurants and food options nearby. This is great central location if you are planning on visiting the Ark Encounter and the Creation Museum. It’s also just 20 minutes away from Cincinnati if you wanted to explore the city. The only downsides to this hotel is that the pool was cold and obviously a bit older and run down. Also the floors on the elevators were always sticky. Everything else was clean but that area.

10

Faye

Apr 15, 2024

·

Stayed 2 nights

Parking lot, hotel lobby, hallways, elevator, and room was very clean.Bed and pillows were comfortable. Staff were professional and courteous. Close to shopping and plenty of restaurants in the area.Parking is free on hotel grounds area felt safe and well lit.

8

Ralph

Dec 5, 2022

·

Stayed 2 nights

Front desk staff were great. Bartender did not seem happy that we stopped in. Seemed to know little about making a cocktail. She also seemed upset that she had to get up and serve us. We got our drinks and went to our rooms.

4

Robert

Jan 3, 2023

·

Stayed 19,355 nights

Unfriendly staff. All ice machines out of order. Needs a total renovation.

8

Anne

Apr 14, 2024

·

Stayed 1 night

We stayed here on the way to watch the Total Solar Eclipse of 2024. The room and facilities are neat and clean. If you are staying on the entry side of the property, it is a little loud with the nearby air cargo airport (bring earplugs). The planes are taking off continuously well after midnight. All and all a good stay. Easy access to Cincinnati.

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Cleanliness

Cleanliness is a strong point, with many describing rooms and common areas as very clean or spotless. Occasional lapses included a poorly cleaned tub, sticky elevator floors, and a dirty microwave.

Related guest reviews

8

Joanne

Sep 5, 2023

·

Stayed 3 nights

Stayed 3 nights. Very clean. Would stay again

10

Faye

May 15, 2025

·

Stayed 1 night

Enjoyable stay, area safe and quiet Hotel was clean inside, bed and pillows comfortable. Lots of restaurants and shopping nearby. Staff pleasant and professional.easy check in. When returning to area will stay again.

10

scott

Mar 22, 2025

·

Stayed 1 night

Loved our stay clean and quiet

8

Faith

Jul 16, 2024

·

Stayed 3 nights

Overall, had a very pleasant stay. Room was clean (except the microwave). Couldn't use the gym or pool due to over chlorination. You could smell the Chlorine as soon as you entered the hotel. Staff was friendly but didn't ask at checkout if I wanted to pay cash or charge. We were going to pay with cash but didn't even ask.

8

Alicia

Jul 23, 2025

·

Stayed 3 nights

Clean rooms, nice and safe area in Florence. We felt comfortable enough to walk around at night and there were tons of restaurants and food options nearby. This is great central location if you are planning on visiting the Ark Encounter and the Creation Museum. It’s also just 20 minutes away from Cincinnati if you wanted to explore the city. The only downsides to this hotel is that the pool was cold and obviously a bit older and run down. Also the floors on the elevators were always sticky. Everything else was clean but that area.

10

Ashley

Oct 19, 2024

·

Stayed 1 night

Very clean and quiet.

4

DARRIN

Jul 31, 2025

·

Stayed 3 nights

For the price I do not recommend this hotel. Service was subpar. I travel a lot and I have never called down to get more towels and them tell me I have to come get them no matter what time it is. The tub was not cleaned very well at all, and there was orange residue around the faucet and a slimy texture to it. $889.00 for three nights, Thursday thru Sunday, I expect more. When we go back next year we will stay somewhere else.

10

Michele

Nov 24, 2024

·

Stayed 2 nights

The baseball field being next door. The breakfast was great. Clean rooms, friendly staff.

10

Andrea

May 5, 2024

·

Stayed 1 night

Moved my son out of his Louisville college dorm for Summer break and, because of the derby, Florence was the closest town on our drive home to Pennsylvania with available (and affordable) rooms. I chose the Holiday Inn and, if you're looking for a hotel more conveniently located off of I-71 North in Florence, you won't find one! It's location is perfect, the hotel is well appointed for the price point. Our room was spotless and in good condition. We never heard our neighbors. We did hear the occasional loud vehicle driving by but nothing that prevented us from sleeping. I prepaid via hotels.com so only needed to provide a card for incidentals. I recommend staying here. Bonus: the cheapest gas along the interstate was located at the BP station directly next door (on 5/5/24 it was $3.19/gallon).

10

Rhonda

Sep 8, 2025

·

Stayed 4 nights

Excellent 5 day stay. Friendly staff very clean!! Highly recommend!!

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Rooms

Rooms are generally comfortable, sometimes spacious or updated, and many guests had quiet stays. Reported drawbacks include noise on certain sides, thin window shades letting in light, a leak, bathroom ventilation issues, and small showers with weak pressure.

Related guest reviews

8

Toni

Jul 13, 2024

·

Stayed 1 night

Very nice stay. Room was large, updated and very clean. Nice pool area. Convenient location with lots of restaurants nearby. $25 deposit at check-in. I would definitely recommend staying here.

10

FAYE

Sep 30, 2023

·

Stayed 1 night

Would have liked to had a room on the 4th floor with a view. Room was clean and comfortable. Staff was professional and friendly. Area was safe with plenty of shopping spots and restaurants.

10

scott

Mar 22, 2025

·

Stayed 1 night

Loved our stay clean and quiet

8

amanda

Aug 24, 2024

·

Stayed 1 night

Stay was good. Had to switch rooms because of a leak

10

Gary

Jul 20, 2025

·

Stayed 1 night

Our room was clean, bed was comfortable, and the staff was super friendly.

2

Robin

Aug 7, 2025

·

Stayed 1 night

There was only a white see through blind at window. The parking lot lamp shined so bright in our room that it was like sleeping in interrogation!! We tried putting up towels to the window but was of little help. Got little to no sleep!!! Holiday Inn. Do Better! I am sure this is not the first complaint on this!

6

Jordan

May 8, 2023

·

Stayed 1 night

Bathroom did not have a working vent, shower was small with weak water pressure.

10

Andrea

May 5, 2024

·

Stayed 1 night

Moved my son out of his Louisville college dorm for Summer break and, because of the derby, Florence was the closest town on our drive home to Pennsylvania with available (and affordable) rooms. I chose the Holiday Inn and, if you're looking for a hotel more conveniently located off of I-71 North in Florence, you won't find one! It's location is perfect, the hotel is well appointed for the price point. Our room was spotless and in good condition. We never heard our neighbors. We did hear the occasional loud vehicle driving by but nothing that prevented us from sleeping. I prepaid via hotels.com so only needed to provide a card for incidentals. I recommend staying here. Bonus: the cheapest gas along the interstate was located at the BP station directly next door (on 5/5/24 it was $3.19/gallon).

10

Blake

Aug 4, 2024

·

Stayed 1 night

I liked the friendly staff and guests, clean/neat rooms, and cold a/c.

8

Anne

Apr 14, 2024

·

Stayed 1 night

We stayed here on the way to watch the Total Solar Eclipse of 2024. The room and facilities are neat and clean. If you are staying on the entry side of the property, it is a little loud with the nearby air cargo airport (bring earplugs). The planes are taking off continuously well after midnight. All and all a good stay. Easy access to Cincinnati.

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Service

Service is widely praised as friendly, helpful, and efficient, with smooth check-ins noted. Some reported inconsistent service, including an unfriendly encounter, being told to pick up towels, and bar staff issues.

Related guest reviews

10

Faye

May 15, 2025

·

Stayed 1 night

Enjoyable stay, area safe and quiet Hotel was clean inside, bed and pillows comfortable. Lots of restaurants and shopping nearby. Staff pleasant and professional.easy check in. When returning to area will stay again.

10

Bryant

Sep 12, 2025

·

Stayed 1 night

Friendly

10

Gary

Jul 20, 2025

·

Stayed 1 night

Our room was clean, bed was comfortable, and the staff was super friendly.

10

Bryant

Sep 12, 2025

·

Stayed 1 night

Friendly

10

Monica

Jul 7, 2024

·

Stayed 1 night

First time staying at this property. We will return. Easy checkin.

10

ashley

Jul 27, 2025

·

Stayed 2 nights

Amazing location , great customer service . We love Linda & Deanna at the front desk . The breakfast was very fresh and clean. Very comfortable stay . I will be back next year.

8

Teresa

Dec 31, 2023

·

Stayed 1 night

Easy check in

4

DARRIN

Jul 31, 2025

·

Stayed 3 nights

For the price I do not recommend this hotel. Service was subpar. I travel a lot and I have never called down to get more towels and them tell me I have to come get them no matter what time it is. The tub was not cleaned very well at all, and there was orange residue around the faucet and a slimy texture to it. $889.00 for three nights, Thursday thru Sunday, I expect more. When we go back next year we will stay somewhere else.

4

Robert

Jan 3, 2023

·

Stayed 19,355 nights

Unfriendly staff. All ice machines out of order. Needs a total renovation.

8

William D

Sep 3, 2025

·

Stayed 1 night

Great staff, easy access

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Location

Location is convenient for the Ark Encounter, Creation Museum, I-71, and Cincinnati, with many dining and shopping options nearby and an area that feels safe. Some guests reported road or airport noise on certain sides.

Related guest reviews

10

Bethany

Mar 30, 2025

·

Stayed 1 night

Good stay, convenient for baseball tournament

10

Faye

May 15, 2025

·

Stayed 1 night

Enjoyable stay, area safe and quiet Hotel was clean inside, bed and pillows comfortable. Lots of restaurants and shopping nearby. Staff pleasant and professional.easy check in. When returning to area will stay again.

10

Curtis

Jun 24, 2025

·

Stayed 5 nights

I would highly recommend this location if you are in the Cincinnati area…without the downtown Cincinnati prices!

8

Alicia

Jul 23, 2025

·

Stayed 3 nights

Clean rooms, nice and safe area in Florence. We felt comfortable enough to walk around at night and there were tons of restaurants and food options nearby. This is great central location if you are planning on visiting the Ark Encounter and the Creation Museum. It’s also just 20 minutes away from Cincinnati if you wanted to explore the city. The only downsides to this hotel is that the pool was cold and obviously a bit older and run down. Also the floors on the elevators were always sticky. Everything else was clean but that area.

10

Faye

Apr 15, 2024

·

Stayed 2 nights

Parking lot, hotel lobby, hallways, elevator, and room was very clean.Bed and pillows were comfortable. Staff were professional and courteous. Close to shopping and plenty of restaurants in the area.Parking is free on hotel grounds area felt safe and well lit.

8

Jessica

Sep 14, 2023

·

Stayed 2 nights

Wish the breakfast had not been an extra cost but plenty of restaurants around to get breakfast. Other wise perfect spot for our trip to the Ark and Creation museum.

10

karen

Jan 28, 2023

·

Stayed 1 night

Great location right off the interstate. Friendly staff, she made the checkin very fast and room was great.

10

Michele

Nov 24, 2024

·

Stayed 2 nights

The baseball field being next door. The breakfast was great. Clean rooms, friendly staff.

10

Andrea

May 5, 2024

·

Stayed 1 night

Moved my son out of his Louisville college dorm for Summer break and, because of the derby, Florence was the closest town on our drive home to Pennsylvania with available (and affordable) rooms. I chose the Holiday Inn and, if you're looking for a hotel more conveniently located off of I-71 North in Florence, you won't find one! It's location is perfect, the hotel is well appointed for the price point. Our room was spotless and in good condition. We never heard our neighbors. We did hear the occasional loud vehicle driving by but nothing that prevented us from sleeping. I prepaid via hotels.com so only needed to provide a card for incidentals. I recommend staying here. Bonus: the cheapest gas along the interstate was located at the BP station directly next door (on 5/5/24 it was $3.19/gallon).

8

William D

Sep 3, 2025

·

Stayed 1 night

Great staff, easy access

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Dining

Food quality was often praised and breakfast was called great by some, but breakfast typically costs extra and variety felt limited for a few; one review cited short staffing and a limited menu. Bar service received a negative comment.

Related guest reviews

10

mark

Jul 18, 2025

·

Stayed 2 nights

did not like no breakfast included.

10

Patti

Oct 8, 2024

·

Stayed 1 night

The hotel was very nice! The room was comfortable, and the bed was too! The dining room was short staffed and there weren't many choices on the menu but the food we received was good. It was very nice having a restaurant on site!

8

Jessica

Sep 14, 2023

·

Stayed 2 nights

Wish the breakfast had not been an extra cost but plenty of restaurants around to get breakfast. Other wise perfect spot for our trip to the Ark and Creation museum.

10

aurelia

Feb 26, 2023

·

Stayed 2 nights

I love staying at the holiday inn Florence. Staff are nice and helpful and great location for what I need it for. The breakfast was good but it did cost extra at $8 but goes until 10am and food was good. I love staying here and will continue to do so.

4

Michelle

May 21, 2025

·

Stayed 2 nights

All the soap was watered down including hand soap and shampoo. Very unhappy with the charge for breakfast. Used to be included. For two nights it was really expensive

10

ashley

Jul 27, 2025

·

Stayed 2 nights

Amazing location , great customer service . We love Linda & Deanna at the front desk . The breakfast was very fresh and clean. Very comfortable stay . I will be back next year.

8

Ciera

Mar 31, 2024

·

Stayed 2 nights

Friendly service! good area to stay in, practically everything is next to you and breakfast there is great!

10

Corey

Nov 2, 2025

·

Stayed 1 night

Breakfast bar could have had a bigger variety.

10

Michele

Nov 24, 2024

·

Stayed 2 nights

The baseball field being next door. The breakfast was great. Clean rooms, friendly staff.

8

Ralph

Dec 5, 2022

·

Stayed 2 nights

Front desk staff were great. Bartender did not seem happy that we stopped in. Seemed to know little about making a cocktail. She also seemed upset that she had to get up and serve us. We got our drinks and went to our rooms.

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AI-generated summary based on recent guest reviews

Holiday Inn Florence by IHG.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

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What guests think

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Holiday Inn Florence by IHG