Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Everyone was super friendly.

We did not have any hot water for our entire trip elevators kept breaking stranding us on the elevator. Then when checking out elevators were down completely and had to walk down nine flights of stairs with our luggage.

Very clean property.

I couldn’t stay at the property due to remodeling and the pool was down

I really struggle with this review. This hotel was excellent and yet, we stayed at a time of remodel which was hard in itself. Our room was mostly cleaned and nice except for a funky smell which we found when we opened the fridge to find a ton of left overs still in there. There was other trash that indicated the cleaning crew didn’t do their job…not to mention the remote that was made inside one of the beds…and also the deadbolt to our door didn’t work-it just spun in a circle without locking. The staff was nice and sent people to help, but the lock was just add into the electric door mechanism and no as a separate lock which was better but still left us apprehensive. The cleaning gal that came to the door just stood there staring at me and when I started to talk to her she stopped me to get out her Google Translate because she didn’t speak a lick of English! It was so frustrating. The staff tried to fix everything and were kind, but honestly this may have stopped all our future stays…I’m sure if we had come after remodel stuff was done things would have been different. They claimed they were not able to change us to a different room or give us our money back because we got our room off a third party site and that was frustrating. They make everything seem so hard for them.