Name: Holiday Inn Express Hotel & Suites West Coxsackie by IHG
Address: 12740 Route 9 West, West Coxsackie, New York, United States of America, West Coxsackie, Greene County, US
Price range: US$94–US$448 per night
Rating: 8.33

What guests think

At Holiday Inn Express Hotel & Suites West Coxsackie by IHG, guests often praise the friendly staff and convenient location off I‑87, while reporting repeated issues with the pool or hot tub being closed, unheated, or under renovation.

Breakfast is widely described as good with a broad selection, though a few note equipment problems or, rarely, no hot items. Rooms are generally comfortable and modern, but some guests experienced highway noise and occasional maintenance problems like faulty shades, noisy HVAC, or locks that don’t engage. Cleanliness feedback ranges from immaculate rooms to reports of stains, hair, dusty corners, or dirty common areas. Overall, expect a convenient stopover with warm service and uneven amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are inconsistent: many reviews report the pool or hot tub closed, unheated, or under renovation; a few guests enjoyed them when available. Parking is ample and well lit, with a note about fitness room access issues.

Related guest reviews

4

Christopher

1 Jun 2025

·

Stayed 1 night

The pool was not usable due to renovations to it Upset me and my gf couldn't use it

10

Anabela

17 Jan 2024

·

Stayed 1 night

The room had a good size, was clean and very comfortable. Had a quiet and restful night with family. Heated pool and whirlpool spa also exceeded expectations, as it was well maintained and the pool water was nice and warm. The highlight was the breakfast which was family friendly and included a big selection and variety of options (scrambled eggs, omelette, yogurts, bread, chocolate milk, orange juice etc). My kids got really excited about the pancake machine which spits out delicious palaces in 1min :). Staff was very friendly, lots of parking. There are also food options within 5min driving distance including a pizza place, McDonalds, Subway and even a seafood restaurant.

8

Ashley

15 Jun 2025

·

Stayed 1 night

Hotel was fine. Paid $300 for a king bed room for one night. Definitely a lot of money for a mediocre hotel. The room was nice and clean. Check in and Cj deck out was very easy and simple. The breakfast in the morning was fine and there were decent options. Sadly the pool area wasn’t available due to renovations this visit.

10

Carl

25 Sept 2023

·

Stayed 1 night

The continental breakfast was better than many expensive restaurant breakfasts we’ve had. The pool was open but unheated, rendering it effectively unusable. It seemed to have been offline for a while. In the room the sink did not hold water, and the water temperature was barely hot. I hope these things are addressed in an otherwise fine place.

6

María

7 Feb 2025

·

Stayed 3 nights

Keys didn’t work for the door of the fitness center I asked for help and the answer was I don’t have keys for that door. Dining area is not properly clean, elevator was not clean. Room is big, late check out available.

6

Ariella

20 Jun 2025

·

Stayed 1 night

Nice staff, clean rooms, pool was closed was told it would be open around 5pm. Pool wasn’t open still. Booked this hotel mainly for the pool so was a little upset. Blinds arent dark enough, room was viewing the parking lot and main highway so street lights shined in the room the whole time.

6

Stefano

2 May 2025

·

Stayed 1 night

Hotel was okay with good breakfast. Rooms clean and staff friendly. The only thing was that the pool area was extremely dirty with old towels and cardboard at the bottom of the pool.

10

Deana

26 Oct 2025

·

Stayed 1 night

Eggs were ok everything elae for breakfast was fine. Plenty of parking and well lit. Pricey for the area last week was lower

8

Gwendylyn

11 Jan 2026

·

Stayed 1 night

Staff was pleasant. Breakfast was ok. The pancake maker wasnt working right, the juice tasted like it was running out of flavoring and the potatoes were undercooked. The pool was closed the whole time for "routine maintenence". It was clean and the people were plrasant.

4

Maureen

5 Jul 2025

·

Stayed 3 nights

Since I’m disabled, I need a pool. It’s my only way I can exercise. I arrived and paid and then found out the pool was closed. I was very disappointed I had to change motels.

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Cleanliness

Cleanliness is mixed: many guests found rooms very clean or immaculate, but multiple reviews report stains or hair on linens, dusty or cobwebbed corners, dirty elevators or dining areas, and occasional odors.

Related guest reviews

4

Matthew

3 Sept 2023

·

Stayed 1 night

Terrible house keeping. There was a wad of hair behind the bathroom door and several pubic hairs on the shower floor. There was half eaten food from a previous guest in the refrigerator and the carpet felt moist.

4

Nitin

17 Oct 2024

·

Stayed 1 night

Room had dirt and spider webs

10

James

6 Sept 2025

·

Stayed 1 night

Hotel was immaculate! Our room was in beautiful condition, fully stocked with perfectly cleaned bedding, towels etc. We appreciated the hot breakfast in the morning, given the relatively small space it was a great selection and the food was tasty. I like that a pool was available; even though I didn't have time to use it it's nice to know. Finally, the staff I interacted with were quite friendly and welcoming, though I didn't get names. We checked in on Thursday evening at about 8 PM and checked out at about 9:30 on Friday morning; both of the front desk employees I spoke with were great. Thank you so much for an easy and comfortable stay during a difficult time.

10

Steven

24 Nov 2025

·

Stayed 2 nights

Great and friendly staff Rooms were immaculate We were pleasantly surprised

4

Anna

21 Jun 2025

·

Stayed 1 night

While the staff was very nice and kind and apologetic, the room condition was unacceptable. The bedsheets were not changed. There was hair all over the sheets. The bathroom was not cleaned with hair on the floor and in the bathtub. The front desk lady wanted to switch our room, but everything was booked that would accommodate. She did give us fresh linens to remake the bed. It wasn’t a pleasant experience.

10

Mary Ann

12 Nov 2023

·

Stayed 2 nights

Property was clean. Staff exceptional. Definitely would come back again.

10

John

3 Dec 2024

·

Stayed 1 night

Great Staff at reception. Very Clean all the way around

10

Kevin

23 Dec 2025

·

Stayed 1 night

Excellent hotel-clean, efficient and delightful.

2

Nikki

3 Nov 2024

·

Stayed 1 night

The carpet in the room was disgusting. My feet stuck to it as I walked. The breakfast tasted like it had chemicals in it. The dining room had food smashed into the chairs and left laying on the floor throughout. There were many staff standing at the front desk and chatting amongst themselves as one sweet employee ran around trying her very best to clean up while her teammates were obviously not working.

2

danielle

1 Sept 2025

·

Stayed 2 nights

Stains on the sheets, shower pressure was so horrible and with the drain open it became an unwanted bathtub. Stains on the towels as well. Spiders all over the windows inside and out.

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Rooms

Rooms are commonly described as comfortable, modern, and spacious, and many slept well. However, several guests mention highway noise and maintenance issues such as faulty shades, noisy HVAC or bathroom fans, limited TV, or door and lock problems.

Related guest reviews

10

Jeffrey

4 Aug 2025

·

Stayed 1 night

My wife and I had a lovely stay here. We needed to spend a night between the Berkshires and Catskills. This Holiday Inn was easy to find, just of 87 and off 9W. It was clean. The room was spacious. Everything worked fine and the staff were lovely. Would happily stay here again.

6

Michel

25 Nov 2023

·

Stayed 1 night

It was clean, staff was nice and pleasant but the TV only had 5 channels. The pizza and salad that we ordered were horrible and expensive for what it was. This was the only service available.

6

dante

8 Aug 2024

·

Stayed 1 night

This was a bit of a strange hotel. Updated but our room had no working window shade. It had been left overextended and rolled down but it wouldn't budge. It looked like perhaps nobody had stayed in the room awhile maybe. Bugs where piled up dead in the sill from more then a few weeks. Its a rural hotel. So i thought well maybe the bugs are normal. But then i saw the window was covered in droppings. The bathroom door did not close either. It was heavy and swung fast and banged against the frame hard each time. There were marks and obviously nobody felt this is necessary to fix. The hotel itself was very nice, again with a few exceptions. The hot tub was broken, yet i booked the hotel the day before and no mention. The side door nearest our room was deactivated and didn't function. There were smaller issues too but I felt at the price, near $200 I probably should've stayed someplace cheap as this was no $200 hotel.

6

Kathleen

2 Aug 2025

·

Stayed 1 night

Close to Thruway, very noisy along with the toilet making a high pitch sound.

6

Richard

27 Sept 2024

·

Stayed 2 nights

I didn't like that our room had maintenance issues. Our shades didn't work. I liked the breakfast

8

Leslie

29 Jun 2025

·

Stayed 3 nights

Front desk was really nice, hot breakfast was really good (lots of options), our hotel door wouldn’t lock with the deadbolt.

10

Pamela

24 Jun 2024

·

Stayed 1 night

Very comfortable room, modern and updated.

8

Yves

21 Dec 2025

·

Stayed 1 night

Noisy. Beside the highway.

8

Sandra

23 Jun 2025

·

Stayed 1 night

Air conditioning was very loud.

10

Richard

2 Sept 2024

·

Stayed 1 night

Very nice place. Comfy bed and spacious room. Nice enough bathroom. Coffee machine and fridge in room. Nice bkfst in the morning. Coxsackie has various restaurants and river views

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Service

Service is frequently praised as friendly, welcoming, and efficient, with quick problem resolution noted. A few reviews report unhelpful interactions, housekeeping miscommunication, or check-in and follow-up issues.

Related guest reviews

10

Danielle

2 Jan 2026

·

Stayed 1 night

Staff are excellent here. They’re very welcoming, especially the night crew. The breakfast is Ok, and they do have a big selection.

4

ALBERT

25 Aug 2023

·

Stayed 1 night

I’m familiar with the area and was traveling from Florida to Saratoga Springs for our annual trip to the Travers meet at the race track . Unfortunately we had a problem with checking in and had to wait 20 minutes before the hotel realized that we had reservations and had already booked and pre- checked in with the hotel . We were rewarded two bottles of water and a soda for our inconvenience , Thanks Guys !!! You nailed it !

10

Chip

2 Dec 2025

·

Stayed 6 nights

This hotel was as expected, however, the staff from night clerk to breakfast caretaker to manager were beyond in service, friendliness, helpfulmess & care. A most pleasant experience...thank you.

10

Stacey

30 Jan 2025

·

Stayed 2 nights

The heat did not work in the room I was given at check in, went to the front desk, and in just minutes was given another room with no issues. Very satisfied with my stay. Plan on staying here again, I’m sure multiple times in the future!

2

Loretta

31 Jul 2024

·

Stayed 1 night

We left a small item in our room,and contacted the hotel. They said that they would mail it to us the next day. It never arrived, we were told they don’t know anything about it. Although they admitted to having it a week before. Staff was rude, we always stopped here on our trips Never Again

10

Heath

3 Mar 2025

·

Stayed 1 night

Great service. Nice staff especially Debra the night person. Very helpful…needed that after a long day of travel. Would stay again.

10

Yoosik

17 Aug 2025

·

Stayed 1 night

Front desk is very kindful and helpful

10

Tana

12 Aug 2025

·

Stayed 1 night

The men checking us in were friendly, welcoming, and efficient. Very much appreciated!

10

Nathan

23 Oct 2025

·

Stayed 1 night

Front desk staff is excellent

6

Anar

19 Aug 2025

·

Stayed 1 night

The service at the front desk was disappointing. The lady at reception was rather unfriendly. When we asked for an extra duvet cover or blanket, she told us to pick it up ourselves at the front desk. At breakfast, when I asked her for help with the equipment, she just told me to go and call another lady from a different room. It felt like she simply didn’t want to leave her chair, which gave us a very unwelcoming impression

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AI-generated summary based on recent guest reviews

Location

Very convenient just off the NY Thruway/I‑87 for visits to Hudson, Catskills, and nearby towns. Some find the immediate area limited for dining and report highway-facing rooms can be noisy.

Related guest reviews

8

GRAHAM

10 Oct 2024

·

Stayed 1 night

The hotel was outside Coxsackie, and it was a bit of a drive to find a restaurant. The hotel itself was nice, what you'd expect from Holiday Inn. It was clean and well stocked. The bathroom was spacious and clean. Breakfast was pretty good, not great.

10

Brian

28 Oct 2024

·

Stayed 1 night

Affordable, clean and well maintained hotel. Easy access right off i87 directly. Good stopping point for longer trips.

10

Mary

15 Sept 2023

·

Stayed 1 night

The hotel was off the highway and very quiet. The beds were very comfortable and the rooms were very clean. Great hotel and will stay again if coming this way

10

Gustavo

7 Oct 2025

·

Stayed 1 night

Great spot if you’re visiting Hudson and Catskills.

8

Joon

15 Aug 2025

·

Stayed 1 night

Very nice place to stay, but no amenities around.

10

Nancy

24 Aug 2024

·

Stayed 1 night

Right off the highway so easy to get back and set back enough that it is very quiet.

8

Yves

21 Dec 2025

·

Stayed 1 night

Noisy. Beside the highway.

8

Vincent

23 Apr 2024

·

Stayed 1 night

Hotel is ideally localed very close to the highway exit and is easy to find. The facilities are modern and clean. We enjoyed the spacious room. We were disappointed not to find Gluten Free options for our allergic kids, I would suggest the hotel offer some options in the morning. Other than that the breakfast was mainly complete. I also noticed that the charging parking spots are not reserved, as we saw some non electric cars taking those spots, so if you have an EV you should contact the hotel ahead of time.

10

Karen

8 Aug 2025

·

Stayed 1 night

Was there for a wedding. The hotel was close to the venue and also conveniently off the I-87 highway.

10

Yu Ra

21 Sept 2025

·

Stayed 2 nights

Location is good as there is not enough hotels in this area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked with a broad selection and good quality. Some guests encountered equipment issues or cleanliness lapses in the dining area, and in rare cases hot items were unavailable or gluten‑free options were missing.

Related guest reviews

10

Bonnie

20 May 2025

·

Stayed 1 night

Quick check in. Friendly staff. Clean comfortable room. Great morning buffet.

10

Abraham

7 Jun 2025

·

Stayed 2 nights

The food area benches could be recovered they were all stained with food.

10

William

30 Sept 2025

·

Stayed 1 night

Room was clean, breakfast was great

10

Kathryn

2 Sept 2023

·

Stayed 1 night

This is a great place to stay overnight on a car trip. Convenient to highway. Great breakfast. Nice room. Friendly staff.

4

Bill

30 Jun 2025

·

Stayed 2 nights

When we arrived, for a two-night stay, we found out the pool and hot tub were closed. The next morning there was no hot breakfast, due to the cook not showing up. The room was nice, but noise from the highway was loud. The manager did give us a credit on our final bill.

10

Janet

8 Aug 2023

·

Stayed 1 night

A nicely appointed, well priced modern hotel. Breakfast was tasty with a wide selection of hot and cold choices. Bed and bedding was luxurious and dreamy. Loved it

8

Vincent

23 Apr 2024

·

Stayed 1 night

Hotel is ideally localed very close to the highway exit and is easy to find. The facilities are modern and clean. We enjoyed the spacious room. We were disappointed not to find Gluten Free options for our allergic kids, I would suggest the hotel offer some options in the morning. Other than that the breakfast was mainly complete. I also noticed that the charging parking spots are not reserved, as we saw some non electric cars taking those spots, so if you have an EV you should contact the hotel ahead of time.

10

Michael

5 Nov 2023

·

Stayed 1 night

Clean and comfortable rooms. Breakfast was delicious.

8

Gwendylyn

11 Jan 2026

·

Stayed 1 night

Staff was pleasant. Breakfast was ok. The pancake maker wasnt working right, the juice tasted like it was running out of flavoring and the potatoes were undercooked. The pool was closed the whole time for "routine maintenence". It was clean and the people were plrasant.

10

Sean

18 Feb 2024

·

Stayed 1 night

Clean,awesome breakfast cjoices

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$109
February	US$119
March	US$128
April	US$137
May	US$177
June	US$170
July	US$194
August	US$190
September	US$189
October	US$201
November	US$154
December	US$111

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $312
20 $132	21 $179	22 $183	23 $166	24 $154	25 $293	26 $293
27 $103	28 $149	29 $149	30 $149

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $371	3 $365
4 $111	5 $147	6 $151	7 $151	8 $156	9 $311	10 $341
11 $172	12 $139	13 $151	14 $150	15 $158	16 $418	17 $448
18 $94	19 $146	20 $153	21 $136	22 $175	23 $401	24 $425
25 $108	26 $131	27 $129	28 $136	29 $128	30 $145	31 $156

Holiday Inn Express Hotel & Suites West Coxsackie by IHG

Prices for Holiday Inn Express Hotel & Suites West Coxsackie by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Roll-In Shower (Mobility)

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 2 Double Beds, Accessible Bathtub (Mobility)

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 Queen Bed

Suite, Multiple Beds (2 Queen Beds with Sofa Bed)

Guest reviews of Holiday Inn Express Hotel & Suites West Coxsackie by IHG

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What guests think

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FAQs about Holiday Inn Express Hotel & Suites West Coxsackie by IHG

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