Name: Holiday Inn Express Charlotte Southeast - Matthews by IHG
Address: 9420 East Independence Boulevard, Charlotte, North Carolina, United States of America, Charlotte, North Carolina, US
Price range: $93–$324 per night
Rating: 8.78

What guests think

Across recent reviews, Holiday Inn Express Charlotte Southeast - Matthews by IHG is praised for clean rooms, friendly service, and a satisfying complimentary breakfast, with convenient access to dining and shopping, though traffic and entry can be tricky at times.

Rooms are often comfortable and spacious, with supportive beds and practical layouts. Feedback also notes occasional noise, housekeeping misses, and rare difficulties reaching the hotel by phone or receiving the reserved room type. A dependable option for short stays in the Matthews area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests often mention convenient parking; some find entry and exit difficult due to a busy road. A few note an occasional pool cleanliness issue.

Related guest reviews

10

Jeffrey

Jan 1, 2024

·

Stayed 2 nights

Hard to get in/out of parking lot

10

Cianna

Jul 18, 2023

·

Stayed 2 nights

Hotel staff were very friendly and took very good care of us. The room was spotless and very up to date. Parking wasn’t to bad either everything was right in front of the hotel.

10

Lanesha

Oct 10, 2024

·

Stayed 3 nights

Very friendly staff. There are several types of lighting providing a cozy atmosphere. This hotel has a refrigerator and a microwave which is hard to come by any more. This would be my go to every time I'm in town if only it was easier to get in and out of the hotel. The hotel has one way in and out on a very busy road but if you can be patient it is worth the inconvenience.

10

Joe

Apr 2, 2025

·

Stayed 2 nights

Everything was very good. I have one question. Is the indoor pool a salt water pool?

8

Tareta

Oct 10, 2025

·

Stayed 2 nights

Parking was convenient. I did not have breakfast.

8

Tyronnette

Mar 19, 2023

·

Stayed 3 nights

The pool was not clean that was the only negative

8

Patricia

Jun 10, 2023

·

Stayed 4 nights

Property is very clean and in good condition. Very comfortable mattress and bedding in our king size bed. I like the convenience of a microwave and fridge in the rooms. Breakfast was acceptable too (although it was missing some items in my view: fresh fruit, homemade granola, skim milk).

10

Eric

Jan 1, 2023

·

Stayed 19,357 nights

Clean, lots of parking, friendly staff, nice room, everything I was looking for.

10

michael

Apr 10, 2023

·

Stayed 2 nights

we thought it was super clean with great bathroom amenities. the workout room was clean and supplied with towels. the beds were very comfortable. and the staff was great!

8

Katrina

Feb 19, 2025

·

Stayed 3 nights

The room size was great, convenient large parking and overall good amenities. If you stay here, get ice cream at Kelly’s nearby, it’s a dream! The rooms

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Cleanliness

Many reviews praise clean rooms and common areas. Some report odors or missed housekeeping, and a few mention isolated issues like a dirty bathroom.

Related guest reviews

10

VINCENT

Apr 26, 2024

·

Stayed 1 night

Every employee was friendly including the front desk staff! The room was spotless and clean, along with the bathroom (which is a must!) Hopefully my company continues booking my reservations at this facility because the experience was the best that I’ve had at any hotel!

8

Gabriela

Feb 2, 2025

·

Stayed 2 nights

We love it but no housekeeping

4

Brian

May 10, 2025

·

Stayed 1 night

Dirty desk, no free WiFi. Sugar cookies! I am not 3

10

Christine

Jul 16, 2025

·

Stayed 2 nights

This was an excellent stay! I would recommend this hotel for the employees that work there, very accommodating! Very clean!

4

Amber

Feb 14, 2024

·

Stayed 3 nights

funky smell in room, bathrooms smell like sewage. don’t reserve a “suite” it will be smaller than the regular rooms. crack between the door and the floor lets light in all night long like a seedy motel. shower was clearly not cleaned out with dirt and hair at the bottom of the tub. subpar at best.

2

Marie

Jun 12, 2024

·

Stayed 3 nights

To start with the amenity information usually found in a hotel room , breakfast times, where it can be found, pool times etc. was non-existent. The next thing housekeeping came knocking at 9 am waking us up and was gone by the time we got to the door. They were back again at 10 as we were leaving. When we came back that evening NOTHING WAS DONE. We had to call the front desk for fresh towels and coffee in the morning. Upon returning on the second full day of our stay June 9th there STILL had been no cleaning of our room. The beds were not made , NO TOILET PAPER, no vacuuming was done. Overall our stay was horrible

8

Stephanie

Oct 31, 2024

·

Stayed 1 night

Ive stayed here before but this time in room 207 the bathroom smells like poop the whole time It was clean but smelled of sewage. Otherwise a good day

10

Alexandra

Apr 29, 2025

·

Stayed 1 night

The property was clean, quiet,

8

William

Nov 30, 2025

·

Stayed 3 nights

Room was clean Hotel in good condition. Standard amenities.

10

Dana

Nov 25, 2024

·

Stayed 3 nights

This is a very nice, very clean hotel that I would be happy to stay in again.

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Rooms

Rooms are often comfortable and spacious with supportive beds and practical layouts. Some guests cite noise from other rooms or the road, older or limited in-room features (older TV, weak AC, squeaky bed), and occasional Wi-Fi or room-type problems.

Related guest reviews

8

Jennifer

Jan 26, 2025

·

Stayed 1 night

We like it cooler at night and the AC wasn’t cooling the room off.

8

Tejla

Jun 24, 2024

·

Stayed 1 night

This is my second time staying at this location, this time the room I was assigned was close to the busy road, it was very noisy!

10

Karlene

Jan 14, 2025

·

Stayed 1 night

Breakfast was amazing. Staff very helpful. Room one of the most comfortable, well laid out Ive ever stayed in.

4

Brian

May 10, 2025

·

Stayed 1 night

Dirty desk, no free WiFi. Sugar cookies! I am not 3

6

Travis

Feb 4, 2023

·

Stayed 3 nights

Walls very thin. Could hear peoplenin next room and people banging above us. People yelling down hallway at 1am. Clean and nice staff.

8

Leslie

Nov 26, 2023

·

Stayed 1 night

Good place to stay but we didn’t get much sleep because the people in the room directly above us sounded like 42 hippos running around at 4:30 am. We had our fan on full time and could still hear every step they took.

8

Edwina

May 19, 2025

·

Stayed 1 night

Then rooms are spacious and had enough towels even is it’s2 people. The place was clean and I felt sane

8

Pauline

Jul 15, 2025

·

Stayed 2 nights

The staff was extremely helpful in making sure that I was taken care of. My room was very comfortable and the breakfast buffet excellent. Nice to be taken care of away from home. Thank You!!

8

Michele

Jan 27, 2025

·

Stayed 2 nights

I liked this hotel, it was quiet and the rooms were well appointed. Breakfast was great but would have appreciated some bacon. The only thing I did not like was the TV was an older version so there was no ability to log into Netflix or other streaming apps. The staff were very friendly and conversational.

10

Julie

Nov 23, 2023

·

Stayed 2 nights

Room was very clean. My bed had a terrible squeak in it. Every time you’d move or turn over it would squeak. Didn’t have a working phone in the room. But overall it was a nice stay. I’m picky about where I stay because I’m a germaphobe and I can say this place was clean.

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Service

Staff are widely described as friendly, helpful, and accommodating, with a few standout front desk interactions. Occasional lapses include slow or unresponsive service and inconsistent handling of noise or training.

Related guest reviews

10

VINCENT

Apr 26, 2024

·

Stayed 1 night

Every employee was friendly including the front desk staff! The room was spotless and clean, along with the bathroom (which is a must!) Hopefully my company continues booking my reservations at this facility because the experience was the best that I’ve had at any hotel!

8

Kelly

Apr 19, 2025

·

Stayed 1 night

Staff seemed a little overwhelmed. Lots of kids there making a ruckus late into the evening. Tried to get the staff to intervene but they were overwhelmed by late night check ins so I had to address it myself as we needed to get some sleep for our early morning wake up. Probably need to explain to groups about the expectation for quiet hours after 10pm.

8

Tejla

Dec 20, 2024

·

Stayed 1 night

Dead flowers outside. First clerk behind the desk didn’t welcome me or look at me until she was done looking at her screen. An initial acknowledgment would have been nice, I’m happy to wait a few minutes.

6

Michael

Jan 2, 2023

·

Stayed 19,358 nights

2 staff members working the night of 12/31. A male and a female. The woman didn’t greet me properly. Very dry. Printed out the form for me to initial and just put it on the counter. The gentlemen smiled and greeted us accordingly. She needs customer service training.

10

Eduardo

Jan 26, 2025

·

Stayed 3 nights

Good costumer service

8

Kim

Dec 10, 2023

·

Stayed 5 nights

I enjoyed stay at Holiday Inn Express very much. Everyone at front desk was awesome! With special mention to James, he should be considered the ambassador to your hotel. the included breakfast buffet was an added pleasure to starting the day. The only reason did not provide 5 stars was housekeeping was slack at times and had to be searched for to clean room and provide fresh bathroom items.

8

Neema

May 27, 2025

·

Stayed 3 nights

The staff were extremely friendly and accommodating.

2

Leroy

Oct 20, 2024

·

Stayed 1 night

I booked a hotel room for a family member who needed to evacuate, but they ended up being relocated somewhere closer to home. When I tried to cancel the reservation, no one at the hotel would answer the phone—it just kept ringing. I made multiple attempts to contact them to confirm the cancellation and understand their policy, but I got no response. I even reached out to Hotels.com for assistance, but they informed me twice that my refund request was denied. Neither my family member nor I could stay there, and the hotel’s lack of compassion shows that they only care about getting money, nothing else.

10

Vanessa

Dec 26, 2023

·

Stayed 3 nights

The overall stay was the quality we’ve always experienced at Holiday Inn Express & Suites. But this one in Matthews, NC has a true customer service gem for a front desk manager. I believe his name is James. Pleasant, personable, and excellent customer service skills…James’ interaction with my wife and I was the type of service that tells your clients they are his priority, they are appreciated, and that he would like to see them again. Job well done.

10

Shannon

Feb 3, 2025

·

Stayed 1 night

The staff were excellent! We had a very stressful beginning of the trip by leaving all of our luggage at home, but the front desk staff did their best to make things just a bit better. They were lovely.

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Location

Convenient to dining, shopping, and local events, and generally seen as safe. Several note that heavy traffic and the one-way entrance make access and exit difficult, and some rooms near the road pick up noise.

Related guest reviews

10

Noelle

Jun 27, 2023

·

Stayed 4 nights

Busy location, but surprisingly quiet. Nice stay. No complaints.

10

Jose

Nov 13, 2023

·

Stayed 2 nights

Great location and safe staff super friendly, will come back.

8

Ed

Jan 22, 2024

·

Stayed 1 night

This was an interim stay on our way to Greenville. We visited friends and did some shopping. The hotel is conveniently located with easy access to local destinations. The staff were friendly and helpful!

10

Lee

Jan 1, 2024

·

Stayed 1 night

Easy, clean and convenient

10

whitney

Jun 18, 2025

·

Stayed 7 nights

The room was clean and convenient. It was near all sorts of shopping and restaurants. The breakfast was great and had a lot of selection!

10

Jeffrey

Jan 1, 2024

·

Stayed 2 nights

Hard to get in/out of parking lot

10

Brenda Kay

Jul 29, 2024

·

Stayed 4 nights

The property was conveniently located between Monroe and Charlotte. Breakfast and daily coffee were available. Area offered dining options, and was safe.

10

Lanesha

Oct 10, 2024

·

Stayed 3 nights

Very friendly staff. There are several types of lighting providing a cozy atmosphere. This hotel has a refrigerator and a microwave which is hard to come by any more. This would be my go to every time I'm in town if only it was easier to get in and out of the hotel. The hotel has one way in and out on a very busy road but if you can be patient it is worth the inconvenience.

10

Eldai

Jul 24, 2023

·

Stayed 2 nights

Safe and quiet location. Dining and shopping near by.

10

Karen

Mar 30, 2025

·

Stayed 1 night

Well-maintained property. The bed was very comfortable and the showers had great pressure. My personal must-haves. The traffic in the area was a challenge but the surrounding are had everything you could possibly need.

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Dining

Breakfast receives strong praise for taste and variety. Minor drawbacks include certain items or equipment unavailable at times.

Related guest reviews

10

Ravdeep

Oct 31, 2025

·

Stayed 1 night

Customer service pleasant breakfast great

10

Megan

Sep 1, 2024

·

Stayed 4 nights

The hotel was clean and pretty quiet overall. The check-in staff was very friendly and housekeeping kept my room nice and clean. The continental breakfast had a lot of variety and was fresh every morning.

10

Karlene

Jan 14, 2025

·

Stayed 1 night

Breakfast was amazing. Staff very helpful. Room one of the most comfortable, well laid out Ive ever stayed in.

10

whitney

Jun 18, 2025

·

Stayed 7 nights

The room was clean and convenient. It was near all sorts of shopping and restaurants. The breakfast was great and had a lot of selection!

8

Patricia

Jun 10, 2023

·

Stayed 4 nights

Property is very clean and in good condition. Very comfortable mattress and bedding in our king size bed. I like the convenience of a microwave and fridge in the rooms. Breakfast was acceptable too (although it was missing some items in my view: fresh fruit, homemade granola, skim milk).

10

Natalie

May 3, 2024

·

Stayed 1 night

These beds were so cozy, clean and the sheets were honestly the best sheets ever in a hotel, so soft and cold.. BEST EVER! Breakfast was amazing, hotel was clean.. bookmarked for later stays!

8

Pauline

Jul 15, 2025

·

Stayed 2 nights

The staff was extremely helpful in making sure that I was taken care of. My room was very comfortable and the breakfast buffet excellent. Nice to be taken care of away from home. Thank You!!

10

Randy

Mar 12, 2024

·

Stayed 2 nights

Great breakfast.

8

Candace

Apr 8, 2024

·

Stayed 2 nights

Very nice new facility-exceptional breakfast

8

Marcie

Feb 12, 2023

·

Stayed 1 night

I liked the location of the hotel and how close it was to restaurants. The front desk staff were helpful but they had a person that was obviously not fully trained and I had to go back down to finish the check-in and this person gave me some wrong information. There were no extra wash cloths at the front desk the next morning and the shower curtain was not long enough to prevent the water from coming out from the shower. Also the pancake/waffle maker was out of order at this location and at the one in West Jefferson, NC. Not sure what the issue is with that.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$117
March	$120
April	$127
May	$130
June	$125
July	$120
August	$110
September	$122
October	$129
November	$118
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $110	15 $114	16 $106	17 $109	18 $160	19 $132
20 $96	21 $104	22 $107	23 $111	24 $104	25 $128	26 $144
27 $93	28 $112	29 $109	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $102	2 $174	3 $172
4 $102	5 $112	6 $111	7 $115	8 $115	9 $128	10 $126
11 $100	12 $114	13 $116	14 $118	15 $116	16 $137	17 $124
18 $98	19 $108	20 $140	21 $118	22 $104	23 $323	24 $324
25 $100	26 $105	27 $108	28 $116	29 $116	30 $118	31 $121

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Suite, 1 King Bed (Extra Living Area)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Charlotte Southeast - Matthews by IHG

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