Name: Serena Inn
Address: 9400 US Highway 192, Florida, United States of America, Orlando (and vicinity), West Kissimmee, US
Price range: US$51–US$74 per night
Rating: 7.62

What guests think

Serena Inn draws mixed feedback: travellers like the friendly front desk, convenient location near dining, and easy, secure parking, while recurring complaints cite inconsistent cleanliness, dated rooms, and occasional maintenance or noise issues that affect comfort.

Several reviews mention dirty rooms, odors, and pests, though others found accommodations acceptably clean. Rooms are basic and aging, with limited extras (no coffee), some heating or door-seal problems, and a few reports of unmaintained facilities like the pool; pet-friendly policies and in-room microwaves and fridges are noted. Expect a simple budget stay best for short stops rather than a polished vacation experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is repeatedly described as easy and secure. The property is pet-friendly, but some guests reported the pool as unclean or unusable and noted no coffee service in rooms or the lobby.

Related guest reviews

4

Steven

29 Apr 2025

·

Stayed 3 nights

First this is an extended stay. There was a gentleman living in the unit next to us that was loud, partied at night while we tried to sleep. Door open all day, his room was trashed. The pool was not usable. Hadn’t been cleaned, cigarette butts in it, hazy and greenish.

2

Hohai

7 Jul 2024

·

Stayed 1 night

It so dirty and unsafe,the fool is dirty, the water is weak and no hot water. The Ac is ok. Not very happy about this place.

8

Jason

11 Mar 2025

·

Stayed 1 night

Price was very good, easy parking, friendly staff, and great location. Could have been quieter, but for the price, you can't beat it.

10

sherry

8 Dec 2025

·

Stayed 1 night

Parking was easy

6

James

14 Dec 2025

·

Stayed 2 nights

Parking was fine and secure. Staff friendly. Place had little or no accesories like coffee; only beds, TV and a desk and two good towels. It was cold and first room had no heat. Moved to a second room that was fine. Our main concen was cleanliness, whichwas acceptable.

10

John

15 Oct 2024

·

Stayed 1 night

It’s a very budget friendly option and perfect if you’re looking for a quiet and well-priced place. The rooms are basic but clean and comfortable. Plus, it’s pet-friendly, which was a huge bonus for us.

8

Larry

10 Oct 2024

·

Stayed 2 nights

The staff was very friendly. It’s a dog friendly hotel. They were very kind. They didn’t mind. My dog is a Rottweiler very sweet Rottweiler, but still a Rottweiler. Most people won’t take them they took care of us during the hurricane. Can’t thank them enough

8

Erin

1 Feb 2025

·

Stayed 2 nights

Great place to go. The only thing wrong was no coffee maker in the room or lobby and the heat wasnt the greatest.

10

Anil

29 Dec 2025

·

Stayed 2 nights

Parking was safe and secure. AC was working properly and keep the room at set temperature.

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Cleanliness

Feedback is mixed: multiple guests reported dirty rooms, odors, and pests, while others said their rooms were acceptably clean.

Related guest reviews

2

Kareema

5 Oct 2025

·

Stayed 2 nights

Dirty and ghetto. I was appalled.Wouldn’t even let my kid touched the sheets. Walked in the room and right back out.

10

Sharon

8 Feb 2025

·

Stayed 3 nights

Was close to everything. Employees were very nice. Clean room.

4

Scott

28 Dec 2025

·

Stayed 3 nights

The pictures online don’t reflect the actual motel. The room was dirty, toilet wasn’t attached to the floor, there was no heat in the room, and the sheets and bed covers smelled musty. We’ve stayed at other properties that were much cleaner that hotels.com rated 8+. This was an 8 rated motel… I would say more like 5. Staff was friendly but that was it.

2

Stephanie

11 Oct 2024

·

Stayed 3 nights

The room was lacking in basic provisions, no place to put suitcases, no hangers for clothes, tv wall mount broken. We found tv on the floor face down, had to wire it ourselves. No fan in the bathroom and infested with roaches.

10

Sean

31 Jan 2025

·

Stayed 1 night

Arrived a couple hours late at 2am due to airline delays. The receptionist, a nice old man, was super nice and immediately took care of my reservation. He also accommodated my request for a ground level drive up room. The room itself was clean but the hotel itself is extremely dated and need of a refresh. The air conditioner worked well and the water temperature was hot with lots of pressure. The toilet and bathtub room was extremely small, however, the sink area was large with a big counter. The entire room lighting was dim at best. Microwave and fridge in room would certainly come in handy for longer stays. The hotel itself is situated in a growing area with everything you could want close by. If your looking for a safe budget conscious room for a night or two this fots the bill.

6

Iesha

20 Aug 2024

·

Stayed 2 nights

The workers were nice and answered any questions I had. The only issue is the room was dirty, The tub looked nasty as crap. The towels left in the room had black stains in them. The toilet seat was yellow .. this a gas station in the hood toilet, and the blankets on the bed felt so dirty I bought one just to throw over it and sleep for the night. The next morning, somebody had left food in the garbage ( can foods and bags of food looked like they were kicked out ) anyways , THE WORKER WHO WERE ON DUTY WERE GOING THROUGH IT AND TAKING STUFF TO THEIR CARS !!!! it was definitely not something I would want my guest to see considering they don’t use gloves when cleaning room ( seen it with my own eyes)

8

Fabiana

29 Dec 2025

·

Stayed 1 night

The front desk staff treated us well, both at check-in and check-out. The reception area is spacious and clean; the room and the bathroom were clean.

2

THEODORE

26 Jun 2025

·

Stayed 3 nights

The room was discusting - cockroaches and the room smelled bad.

10

Lilliam

1 Nov 2024

·

Stayed 1 night

Clean rooms

10

Juan

8 Sept 2024

·

Stayed 1 night

The room was clean, comfortable, and had everything I needed for a relaxing stay. The staff was friendly and welcoming, making the check-in process easy and smooth. The location is convenient, close to shops and restaurants. Overall, it was a nice, affordable option, and I would definitely recommend it for anyone looking for a quiet and comfortable place to stay.

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Rooms

Rooms are basic and dated, with limited extras (no coffee makers), dim or small bathroom areas in some, and maintenance issues like weak heat, poor door seals, broken fixtures, and occasional noise from other guests.

Related guest reviews

2

Gillian

12 Aug 2025

·

Stayed 3 nights

Our check-in was great, quick, and easy. When we walked in our room, the whole room smelled. There was a dehumidifier in the middle of the room. They likely have a problem with humidity because the doors don’t shut and seal. All of the metal on the furniture was rusted. This hotel may have been great when it was built, but nothing has been updated since then. We felt totally unsafe, cut our trip short, and checked out the next morning. I requested a refund for the days we will not be there and was refunded with no issues.

10

Gerald

13 Dec 2024

·

Stayed 1 night

Very affordable place to stay. Basic amenities but clean and quiet.

4

Gerald

19 Apr 2025

·

Stayed 3 nights

Staff was friendly. Motel was ran down, poor repair. Neighboring room ran shower and water came up through our tile grout. Soaked all towels moping up water on floor. Our room really needed a total remodel. Ok for workers, not for those wanting a nice vacation motel.

8

Jason

11 Mar 2025

·

Stayed 1 night

Price was very good, easy parking, friendly staff, and great location. Could have been quieter, but for the price, you can't beat it.

2

Everett

5 Apr 2025

·

Stayed 1 night

Worst experience ever. Fighting outside our door until-after midnight. People talking loudly at 3am and no security telling them to stop.

2

Stephanie

11 Oct 2024

·

Stayed 3 nights

The room was lacking in basic provisions, no place to put suitcases, no hangers for clothes, tv wall mount broken. We found tv on the floor face down, had to wire it ourselves. No fan in the bathroom and infested with roaches.

6

Sharon

3 Mar 2025

·

Stayed 1 night

It was clean but the outside door needs seals on it, you can see outside on side and bottom.

10

Sean

31 Jan 2025

·

Stayed 1 night

Arrived a couple hours late at 2am due to airline delays. The receptionist, a nice old man, was super nice and immediately took care of my reservation. He also accommodated my request for a ground level drive up room. The room itself was clean but the hotel itself is extremely dated and need of a refresh. The air conditioner worked well and the water temperature was hot with lots of pressure. The toilet and bathtub room was extremely small, however, the sink area was large with a big counter. The entire room lighting was dim at best. Microwave and fridge in room would certainly come in handy for longer stays. The hotel itself is situated in a growing area with everything you could want close by. If your looking for a safe budget conscious room for a night or two this fots the bill.

6

James

14 Dec 2025

·

Stayed 2 nights

Parking was fine and secure. Staff friendly. Place had little or no accesories like coffee; only beds, TV and a desk and two good towels. It was cold and first room had no heat. Moved to a second room that was fine. Our main concen was cleanliness, whichwas acceptable.

8

Erin

1 Feb 2025

·

Stayed 2 nights

Great place to go. The only thing wrong was no coffee maker in the room or lobby and the heat wasnt the greatest.

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Service

Staff are frequently described as friendly, helpful, and efficient at check-in, with prompt refunds when needed. A few guests noted security or professionalism concerns.

Related guest reviews

2

Gillian

12 Aug 2025

·

Stayed 3 nights

Our check-in was great, quick, and easy. When we walked in our room, the whole room smelled. There was a dehumidifier in the middle of the room. They likely have a problem with humidity because the doors don’t shut and seal. All of the metal on the furniture was rusted. This hotel may have been great when it was built, but nothing has been updated since then. We felt totally unsafe, cut our trip short, and checked out the next morning. I requested a refund for the days we will not be there and was refunded with no issues.

8

Jason

11 Mar 2025

·

Stayed 1 night

Price was very good, easy parking, friendly staff, and great location. Could have been quieter, but for the price, you can't beat it.

8

Gary

24 Nov 2024

·

Stayed 1 night

Great for a one night stay. Lots of food choices nearby. Front desk was very accommodating and helpful. I'd definitely stay again.

6

Ashley

24 Aug 2025

·

Stayed 1 night

Check-in process was smooth and staff super helpful. Area didn't feel unsafe. Just needed a place to crash. Do not book if you are looking for more than that. Had some 6 legged roommates but other than that all was ok. Microwave and fridge in room.

10

Chelsea

3 Mar 2025

·

Stayed 1 night

The 2 front counter ladies were absolute GEMS ❤️

10

Gretter

28 Feb 2025

·

Stayed 2 nights

Excellent staff

10

Sean

31 Jan 2025

·

Stayed 1 night

Arrived a couple hours late at 2am due to airline delays. The receptionist, a nice old man, was super nice and immediately took care of my reservation. He also accommodated my request for a ground level drive up room. The room itself was clean but the hotel itself is extremely dated and need of a refresh. The air conditioner worked well and the water temperature was hot with lots of pressure. The toilet and bathtub room was extremely small, however, the sink area was large with a big counter. The entire room lighting was dim at best. Microwave and fridge in room would certainly come in handy for longer stays. The hotel itself is situated in a growing area with everything you could want close by. If your looking for a safe budget conscious room for a night or two this fots the bill.

8

Fabiana

29 Dec 2025

·

Stayed 1 night

The front desk staff treated us well, both at check-in and check-out. The reception area is spacious and clean; the room and the bathroom were clean.

8

Larry

10 Oct 2024

·

Stayed 2 nights

The staff was very friendly. It’s a dog friendly hotel. They were very kind. They didn’t mind. My dog is a Rottweiler very sweet Rottweiler, but still a Rottweiler. Most people won’t take them they took care of us during the hurricane. Can’t thank them enough

10

Juan

8 Sept 2024

·

Stayed 1 night

The room was clean, comfortable, and had everything I needed for a relaxing stay. The staff was friendly and welcoming, making the check-in process easy and smooth. The location is convenient, close to shops and restaurants. Overall, it was a nice, affordable option, and I would definitely recommend it for anyone looking for a quiet and comfortable place to stay.

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AI-generated summary based on recent guest reviews

Location

Convenient for shops and restaurants with easy access and walkable dining options.

Related guest reviews

8

Edward

20 Jan 2025

·

Stayed 2 nights

Definitely close to shopping at restaurants

10

Amanda

21 Dec 2024

·

Stayed 2 nights

Calm neigborhood. Nice staff. Room was very clean

10

Sharon

8 Feb 2025

·

Stayed 3 nights

Was close to everything. Employees were very nice. Clean room.

8

Jason

11 Mar 2025

·

Stayed 1 night

Price was very good, easy parking, friendly staff, and great location. Could have been quieter, but for the price, you can't beat it.

10

Toindranauth

28 Dec 2024

·

Stayed 3 nights

I like it for it's location and accessibility.

8

Gary

24 Nov 2024

·

Stayed 1 night

Great for a one night stay. Lots of food choices nearby. Front desk was very accommodating and helpful. I'd definitely stay again.

6

Ashley

24 Aug 2025

·

Stayed 1 night

Check-in process was smooth and staff super helpful. Area didn't feel unsafe. Just needed a place to crash. Do not book if you are looking for more than that. Had some 6 legged roommates but other than that all was ok. Microwave and fridge in room.

10

Sean

31 Jan 2025

·

Stayed 1 night

Arrived a couple hours late at 2am due to airline delays. The receptionist, a nice old man, was super nice and immediately took care of my reservation. He also accommodated my request for a ground level drive up room. The room itself was clean but the hotel itself is extremely dated and need of a refresh. The air conditioner worked well and the water temperature was hot with lots of pressure. The toilet and bathtub room was extremely small, however, the sink area was large with a big counter. The entire room lighting was dim at best. Microwave and fridge in room would certainly come in handy for longer stays. The hotel itself is situated in a growing area with everything you could want close by. If your looking for a safe budget conscious room for a night or two this fots the bill.

10

Douglas

14 Dec 2024

·

Stayed 2 nights

Conveniently located to walk to most eateries. Even has a washer dryer on site for guests to use for nominal fee.

10

Juan

8 Sept 2024

·

Stayed 1 night

The room was clean, comfortable, and had everything I needed for a relaxing stay. The staff was friendly and welcoming, making the check-in process easy and smooth. The location is convenient, close to shops and restaurants. Overall, it was a nice, affordable option, and I would definitely recommend it for anyone looking for a quiet and comfortable place to stay.

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Dining

Not enough information in reviews.

Related guest reviews

6

James

14 Dec 2025

·

Stayed 2 nights

Parking was fine and secure. Staff friendly. Place had little or no accesories like coffee; only beds, TV and a desk and two good towels. It was cold and first room had no heat. Moved to a second room that was fine. Our main concen was cleanliness, whichwas acceptable.

8

Erin

1 Feb 2025

·

Stayed 2 nights

Great place to go. The only thing wrong was no coffee maker in the room or lobby and the heat wasnt the greatest.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $54	18 $61	19 $59
20 $54	21 $51	22 $51	23 $52	24 $56	25 $63	26 $62
27 $55	28 $55	29 $55	30 $58

Su	Mo	Tu	We	Th	Fr	Sa
				1 $61	2 $72	3 $71
4 $61	5 $57	6 $58	7 $61	8 $61	9 $66	10 $71
11 $61	12 $60	13 $62	14 $58	15 $61	16 $74	17 $73
18 $60	19 $64	20 $70	21 $62	22 $59	23 $70	24 $69
25 $57	26 $58	27 $60	28 $61	29 $60	30 $70	31 $70

Select dates to see prices and availability

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Double Beds

Standard Single Room

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Serena Inn

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Prices for upcoming dates