Name: Empress Inn and Suites by the Falls
Address: 5951 Clark Avenue, Fallsview, Niagara Falls, Canada, Niagara Falls, Ontario, CA
Price range: US$45–US$253 per night
Rating: 7.35

What guests think

At Empress Inn and Suites by the Falls, guests appreciate the walkable, budget-friendly base near Clifton Hill and the Falls, but experiences differ significantly, so it helps to arrive with modest expectations about comfort and amenities.

Cleanliness feedback is mixed, with repeated reports of stained linens, musty odours, and pests, alongside reviews noting very clean rooms. Rooms feel dated, with recurring maintenance issues and thin walls that allow late-night noise from neighbours or the attached venue. On-site parking is paid and sometimes tight, and several guests cite deposit and refund frustrations; staff interactions range from rude to very helpful. Overall, expect a no-frills stay that trades polish for location and price.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are basic: on-site parking is paid and spaces can be tight, and there is no elevator. A few mention coffee or tea in the office and an attached restaurant; no breakfast is provided.

Related guest reviews

8

Srushty

22 Aug 2025

·

Stayed 1 night

Overall good experience. Just that i had to pay $15 extra for the parking per night.

2

Charles

15 Sept 2024

·

Stayed 2 nights

I would rather stay on the street than to stay in this property again. The bed sheets on both beds were stained along with the pillow cases. I had taken my bathing suit, baited by the idea of a hot tub, only if we greeted with a giant sign reading "former pool area". walls and ceiling are paper thin, afternoon nap was regularly interrupted by people banging on them. Window frame was split and the carpet baseboard was falling off the wall. Charged $10 a day for parking, and then when I came back to the property late at night there was no parking left. The attendant directed me to park at the restaurant next door, with no clear signs that my car would not be towed away. Literally the only good thing I have to say about this property is that the air conditioning worked. Avoid it like the plague

6

Mariah

20 Feb 2023

·

The stairs are terrible condition, quiet scary to walk up, ground is slippery even with no ice, parking lot is SMALL and they charge you $10 when you stay there to park, ridiculous. Someone hit our car and didn’t leave a note in the parking lot. Deposit makes no sense $100 credit card or $150 cash. Over all the rooms were clean, but the property itself was not it. Between the stairs and the parking situation.

6

Nurin

2 Aug 2023

·

Stayed 1 night

Looked a bit run down. I liked that it had both microwave and mini fridge. Parking spots ran out quickly. No pool or other amenities. Walking distance from the main areas but wouldn't walk back alone at night.

8

William

8 Aug 2025

·

Stayed 1 night

You should only charge $ 10.00 for parking, as your neighbourhood only charges $10 .

10

Jordan

25 May 2025

·

Stayed 2 nights

Great place to stay on a budget! Staff was friendly! Parking was $12/24hrs. Ice and coffee in main office. Double queen room came with a large enough area for a playpen, 2 circular tables and 2 large chairs, dresser, good size tv with both childrens channels and adult. And a night stand between the beds. Nice to have somewhat of a balcony. Was less than $200 for a friday and saturday night stay!

4

Angela

12 Aug 2025

·

Stayed 2 nights

I like there was fridge and micro and close to all attractions. Parking was too expensive. 14$ plus tax. Toilet paper really thin. Had to pay 100$ deposit and u get it back in 2 days they said. Will need to check in 2 days to make sure i got the refund. No clock, no phone service. Really basic motel. Overall ok stay

8

Ameya

31 Jul 2023

·

Stayed 1 night

Pretty decent property for an overnight stay! Room was clean and well kept! Limited parking space though and they charged me even though I parked outside the property which was not good! Also no elevators so you need to climb the two floors if you have a room on the 3rd floor.

6

janbri

12 Aug 2025

·

Stayed 1 night

close walks to main tourist area room clean but dated parking OK but extra $14

4

Dany

31 Jul 2025

·

Stayed 3 nights

Tuiles dans la salle de bain défaites, air climatisé qui coule, pas de café fourni, un seul rouleau de papier de toilette pour 4 jours et 3 personnes et publicité mensongère sur la piscine.

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Cleanliness

Cleanliness is inconsistent, with recurring reports of stained linens, musty odours, and pests (bedbugs/cockroaches), though some reviewers said their rooms were very clean.

Related guest reviews

2

Donna

9 Apr 2024

·

Stayed 2 nights

Really dirty sheets - has blood, ink, dried paint/mastic. Fridge had food from previous occupants. Overall gross.

2

Ali

20 May 2024

·

Stayed 2 nights

The minute we enter the room, we smelled a foul odour from the carpet. There were bedbugs in the sheets and cockroaches in the furniture. The sink was rusted. The TV remote had no battery. Overall it was a health hazard.

2

Charlls Daryl

24 Nov 2024

·

Stayed 2 nights

NOT recommended. NOT clean. Has lots of bed mites

2

Javier

9 Jul 2025

·

Stayed 2 nights

Stay away from this hotel, check the reviews, the bedrooms have terrible bed bugs infested.

2

Jess

9 Apr 2024

·

Stayed 1 night

Found hair in the bed, mystery stains on towels and pillows, etc. Very walkable if you want to see the falls.

2

Emily

20 Aug 2023

·

Stayed 1 night

There were stains, bugs, and the place was very dirty. It was not a good experience and requested a refund and didn’t end up staying here.

4

Nadine

29 Jul 2025

·

Stayed 4 nights

Très sale, tapis noir de saleté, bain avec des poils et des cheveux…..et l’odeur de vidange permanente, est-ce que j’ai besoin d’en rajouter

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2

Michael

1 Oct 2023

·

Stayed 1 night

Rooms was dirty. Found some bugs on the towel and the bed had hairs underneath the sheets The shower was broken 3 out of four towels had some stain marks on them. Nastiest room i have seen. We left the property after seeing the bugs right away

2

Tenzin

20 Aug 2025

·

Stayed 1 night

I just booked this place as a last resort for our change of plan so we had to stay for a night. The room was not good enough for the money we paid and the worst part was there were bed bugs all around and no w I am regretting because these bed bugs has followed us way back in our home too. I think a proper management would be a good thing to do because traveler don’t travel to sleep in a room full of bed bugs.

4

Ardie

20 Aug 2025

·

Stayed 1 night

Very dirty especially in the washroom

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and basic, with recurring maintenance issues (hard-to-use showers, leaky taps, limited outlets, aging AC) and thin walls that let in noise from neighbours or the attached venue. Some guests found the beds comfortable.

Related guest reviews

8

Razvan

20 Sept 2024

·

Stayed 1 night

Shower switch kind of funny and difficult to figure out.

4

Melissa M

26 May 2023

·

Stayed 1 night

Check in was smooth. Room wasnt in great condition. Stains on chairs, floor and comforter. Air conditioners filter kept falling off. Location was great.

4

Kelly Amora

10 Jul 2025

·

Stayed 2 nights

It was okay at best the best was uncomfortable and the A/C unit was not working properly. Checking in was really bad waiting 30 min before finally getting someone at the front deck.

2

Steve

8 Sept 2025

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Stayed 1 night

Stayed for one night September 6th and had a horrible experience. Had no sleep at all! There is absolutely no insulation, heard everything what was going on in the room next to mine. There is a restaurant attached to the property which had a party going on up until 4 AM and played music so loud that woke my husband up. Room we stayed in had a musty smell to it, as well I found three dead bugs under the blanket ( spiders). I would not advise families with kids stay there mostly due to nightly activities in the hotel and poor insulation.

2

Elodie

11 Nov 2025

·

Stayed 1 night

This place needs a serious renovation. The owners bought back a motel that definitely needs renovations, as everything is breaking away, hazards in the room, and old equipment making huge noises.

8

franki

21 Oct 2025

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Stayed 1 night

Shower button is too hard to open, it means no shower. Also tap leak too much need attention.

2

Olufemi Foli

9 Nov 2025

·

Stayed 1 night

Terrible experience, they put us in a room beside the restaurant, the noise was loud. We called the office and their solution was fo tell the restaurant to not make noise, really??? It lasted till almost 2 am. In the morning we had no hot water. The worst experience. We travel to Niagra falls and will never stay there again.

6

Anne Marie

25 Aug 2024

·

Stayed 2 nights

About what you'd expect for a bargain motel room. It was clean enough, but the shower fixtures need repair or replacement and there was a shortage of electrical outlets.

6

Aundre

24 Sept 2024

·

Stayed 1 night

Good sized room with 3 double beds. Mattresses were a little too firm. Not enough pillows. Noisy at times throughout the night. Toilet paper was very thin, not even sure it was 1-ply. A few lights were not working. Cable TV did not have many options. I would suggest investing in Smart TVs.

2

Rupak

19 May 2025

·

Stayed 1 night

one of the lights in the room was not working, the plug points for fridge and tv was not working, I had to unplug the microwave and and ac power connection to plug in the tv And fridge. There were no plug points working for charging my phones, the shower turn-on button was not working in the bath tub.

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Service

Service is mixed: many cite rude or unhelpful interactions, slow or unresponsive support, and disputes or delays with deposits and refunds, while others found staff friendly and accommodating.

Related guest reviews

8

daniel

26 May 2025

·

Stayed 2 nights

more than adequate for the price - good location - very friendly helpful staff - we were able to check in at 12 noon - very convenient parking as we backed up right to our room - so convenient to Ferry St, Chucks Roadhouse, and several other bars with happy hour specials - sadly the Admiral Inn next door is derelict and waiting for demolition - heating which we unfortunately neede in late may was very efficient (heater in the washroom too) - and fridge kept the beer very cold - you get what you pay for and this place is comparatively a bargain for a 2 night stay

2

Bala Yashwanth Reddy

24 Sept 2025

·

Stayed 1 night

Unprofessional staff.

4

Geoffrey

22 Aug 2025

·

Stayed 3 nights

Its been 17 days since we checked out, I am still waiting for my damage deposit.

2

Nick

14 Jul 2025

·

Stayed 1 night

Very terrible service, terrible people, terrible motel

2

Marilyn

15 Aug 2024

·

Stayed 1 night

As soon as we checked in we found huge stain on the sheets. Reported at the front Desk at 7:15pm, when we came back at 11:15pm, we saw someone opening the door with sheets. He cant open the door so he left the sheets on the chair in front of the door. We went in with the sheets but when we remove the top sheets, bed sheets and pillow cases has stain as well, plus the sheet he left in front of the door is torn. So we called the hotel to tell them to bring two sheets and pillow case but they said, they have to come to verify. The same guy who left the linen came by and we showed the huge stains, and he still insisted they are clean. He was so mad when i remove the pillow case and ask me where is dirty even after showing the stain. He said everything is clean, even looking at the stain and continued its HOUSEKEEPING fault. He continued he is the manager and he does not know how to change bed sheets. This agent is so arrogant, and rude. The next morning the front desk lady said no managers works at night! That guy was also lair. Never go to this inn again. Not worthed!

2

Jahanara

29 Jul 2025

·

Stayed 2 nights

Il n’a pas remboursé l’argent sécurité, il y a plus que 7 jours. Le personnel de service clientèle m’a dit qu’ils vont envoyé la preuve de remboursement, ils n’ont jamais envoyé, je ne sais pas quoi faire …..

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6

Lynne

15 Oct 2024

·

Stayed 1 night

There was no mention of a required deposit until check in, nor the $10 parking fee…. When I questioned the deposit, and asked that since it was never disclosed what would happen if I refused to pay, she was very rude, said I couldn’t check in, and would lose the money I already paid. Since the deposit and parking was not disclosed I felt I should have been able to cancel. The bed area was clean looking, sheets clean but the bathroom had hair in the sink and tub the room was very outdated and could certainly use a makeover

2

Justin

14 Sept 2025

·

Stayed 2 nights

Rude, dirty conditions, unaccommodating.

6

Vishnu

17 Aug 2023

·

Stayed 1 night

The service level received from the staff during the check in was terrible. He was not very friendly, no greetings, no smiles, no proper explanations etc

2

Amanpreet

2 Jul 2025

·

Stayed 1 night

Didn’t like the service at all. We did a reservation and due to some reason we were not able to make it and tried to call them so many time to make some changes and even reached out to expedia to see the alternatives. They said will reach out to hotel for refund and do another booking. Nobody reached out to me and hotel front desk didn’t answer my calls. And without even staying there they deducted the money.

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Location

Very walkable to the Falls, Clifton Hill, and transit, which many guests liked. A few noted the immediate area feels less appealing at night.

Related guest reviews

8

Z

19 Jun 2023

·

Stayed 1 night

Good LOCATION. 10min Walk to Clifton Hill. 2 min to Wego Bus stop for Red and Blue line

8

Yoga

5 Aug 2025

·

Stayed 1 night

Walking distance to the Falls. Staff helpful.

10

Richard

29 Jul 2025

·

Stayed 1 night

Good location to all of activities in Clifton Hill, they let me park my car early so we could start making memories

8

Amsey

13 Apr 2023

·

Stayed 1 night

Good location relativity close to the falls and yet not right down on the commotion

10

gwen

28 Aug 2025

·

Stayed 3 nights

Staff was very friendly great location to walk to evrything clean and comfortable

6

Marise

10 Aug 2025

·

Stayed 1 night

The hotel is very good located. For sleeping it was ok, the staff is kind and there is a parking. The bed was confortable, this is not a 5 stars hotel but for sleepling just one night it was perfect, because we were near the cliffin Hill.

10

indira

6 Oct 2025

·

Stayed 2 nights

It was a very clean room. Parking on site. Totally walkable to the falls and clifton hill.

8

Scott

17 Apr 2023

·

Stayed 2 nights

Great price and great location for a basic stay. Walking distance for most of the entertainment district.

8

chris

23 Nov 2025

·

Stayed 1 night

Price and location good for modest room. Not a fan of paying for parking when Im staying there but oh well

8

tian

28 Sept 2024

·

Stayed 1 night

Need to pay additional 10 dollars for parking. Other rhan that, it's a decent inn for rhe price. Walkable distance to rhe falls.

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Dining

No on-site breakfast; several mention only basic free coffee or tea in the office and an attached restaurant, with little feedback on food quality.

Related guest reviews

8

Farhad

21 Aug 2024

·

Stayed 3 nights

Convenient place near the central attractions, staff were friendly. Shower tap switch for hot water was broken but somehow usable, they never clean the air-condition filters (same experience last year) so little hard to get fresh air from them.

10

Armenio

19 Jun 2024

·

Stayed 2 nights

They were very accommodating, patient, and has good customer service. Free coffee/tea during mornings too! We enjoyed our stay.

8

Guy

16 Jul 2024

·

Stayed 2 nights

It would have been nice to have a continental breakfast.

6

Jagpreet Singh

9 Oct 2023

·

Stayed 1 night

I don’t like the ambience around there and also no breakfast availability room heaters are very old.

10

Jordan

25 May 2025

·

Stayed 2 nights

Great place to stay on a budget! Staff was friendly! Parking was $12/24hrs. Ice and coffee in main office. Double queen room came with a large enough area for a playpen, 2 circular tables and 2 large chairs, dresser, good size tv with both childrens channels and adult. And a night stand between the beds. Nice to have somewhat of a balcony. Was less than $200 for a friday and saturday night stay!

8

Roberta

6 May 2024

·

Stayed 2 nights

Motel was convenient and price was good. It was clean but old. Next door is an abandoned hotel that is falling apart. Birds woke us every morning early, I think they were living in AC unit? Unsure. Over we were satisfied with our stay for the eclipse. I would recommend if you are on a budget and looking for great location. It is with in walking distance to everything at falls. But there is additional charge to park your car each day. Staff were friendly and there is a restaurant attached, but we did not eat there. This is a very basic hotel, so don't expect anything other than that.

2

Diêgo

20 Jul 2025

·

Stayed 3 nights

Misleading advertising about breakfast available and free parking! Absurd, this is a total lack of respect with customers spreading lies about the services of the place!

8

MohammadAmin

11 Oct 2024

·

Stayed 1 night

$89 for three people for a night, seems a good deal. Perfect to rest up and taking a shower to feel refreshed. Although we didn't need to use the fridge, it was not working for a while. Complementary hot brewed drink. Perfect location to walk in to the downtown and Falls. Thanks.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$31
February	US$40
March	US$41
April	US$44
May	US$73
June	US$99
July	US$88
August	US$81
September	US$64
October	US$55
November	US$70
December	US$48

Su	Mo	Tu	We	Th	Fr	Sa
				1 $53	2 $63	3 $86
4 $50	5 $51	6 $52	7 $55	8 $56	9 $66	10 $67
11 $55	12 $55	13 $55	14 $55	15 $55	16 $67	17 $68
18	19 $54	20 $54	21 $54	22 $54	23 $65	24 $66
25 $54	26 $54	27 $55	28 $53	29 $54	30 $67	31 $66

Empress Inn and Suites by the Falls

Prices for Empress Inn and Suites by the Falls

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room

Standard Double Room

Family Room, Multiple Beds

Guest reviews of Empress Inn and Suites by the Falls

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Empress Inn and Suites by the Falls

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $253
20 $53	21 $45	22 $49	23 $48	24 $48	25 $65	26 $89
27 $49	28 $48	29 $51	30 $50