Imperial Hotel & Spa
US$78
/ night
Avg. for October
Prices for Imperial Hotel & Spa
Select dates to see prices and availability
US$78
/ night
Avg. for October
Monthly average prices
Nightly prices at Imperial Hotel & Spa average US$53 in the cheapest month (August) and US$100 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$99 |
| February | US$63 |
| March | US$100 |
| April | US$83 |
| May | US$57 |
| June | US$55 |
| July | US$61 |
| August | US$53 |
| September | US$57 |
| October | US$78 |
| November | US$100 |
| December | US$88 |
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Oct · US$78
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Most expensive: March (~US$100)
Cheapest: August (~US$53)
About this property
Pamper yourself with a visit to the spa, which offers massages and body treatments. This Art Deco hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shop...
Amenities
Pamper yourself with a visit to the spa, which offers massages and body treatments. This Art Deco hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
Business amenities
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Rooms
Make yourself at home in one of the 40 individually decorated guestrooms, featuring refrigerators and minibars. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with satellite programming provide entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, and housekeeping is provided daily.
Location
With a stay at Imperial Hotel & Spa, you'll be centrally located in Hanoi, steps from Hang Gai Street and within a 5-minute walk of Hoan Kiem Lake. This family-friendly hotel is 0.3 mi (0.5 km) from St. Joseph's Cathedral of Hanoi and 0.7 mi (1.1 km) from Hanoi Old Town Night Market.
What's nearby
Hoan Kiem Lake Weekend Walking Street(0.1 Miles)
Hoan Kiem Lake(0.2 Miles)
Dong Kinh Nghia Thuc Square(0.2 Miles)
Hang Gai Street(0.2 Miles)
Ha Noi Gallery(0.3 Miles)
Hanoi Old Town Night Market(0.3 Miles)
The Old Quarter Gallery(0.3 Miles)
Thang Long Water Puppet Theatre(0.3 Miles)
St. Joseph's Cathedral of Hanoi(0.3 Miles)
Ta Hien Street(0.3 Miles)
Ngoc Son Temple(0.4 Miles)
Thang Long Ca Tru Theatre(0.4 Miles)
Ancient House(0.4 Miles)
Hang Da Market(0.4 Miles)
Hang Ma Street(0.4 Miles)
The preferred airport for Imperial Hotel & Spa is Noi Bai Intl. Airport (HAN)(16.1 Miles)
Parking
Airport shuttle
Restaurant
Business centre
Room service
Tour desk
Location
44 Hang Hanh Street, Hang Trong, Hanoi, Vietnam
Hoan Kiem Lake Weekend Walking Street (0.1 Miles)
Hoan Kiem Lake (0.2 Miles)
Dong Kinh Nghia Thuc Square (0.2 Miles)
Hang Gai Street (0.2 Miles)
Ha Noi Gallery (0.3 Miles)
Hanoi Old Town Night Market (0.3 Miles)
Room options
10
Premium Room with City View
1 Extra-Large Double Bed
2 Single Beds
Sleeps 3
344 ft²
Air ConditioningHeatingWi-Fi (Free)
14
Junior Suite Room with City View
1 Extra-Large Double Bed
2 Single Beds
Sleeps 3
388 ft²
Air ConditioningHeatingWi-Fi (Free)
12
Family Suite Room
1 Large Double Bed
and 1 Single Bed
Sleeps 4
452 ft²
Air ConditioningHeatingWi-Fi (Free)
7
Executive Room
2 Single Beds
1 Large Double Bed
Sleeps 2
301 ft²
Air ConditioningHeatingWi-Fi (Free)
11
Deluxe Room
1 Large Double Bed
2 Single Beds
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
10
Connecting Room City View
2 Extra-Large Double Beds
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 6
775 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
13
Suite Balcony Room
1 Extra-Large Double Bed
Sleeps 3
452 ft²
BalconyBalcony or TerraceAir ConditioningHeatingWi-Fi (Free)
15
Imperial Suite Room with Old Quarter View
1 Extra-Large Double Bed
2 Single Beds
Sleeps 3
452 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Imperial Hotel & Spa
9.2
Superb
Based on 2,823 verified reviews
Who stays here?
Business
12%
Couple
36%
Family
27%
Group
15%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
Imperial Hotel & Spa sits in Hanoi’s Old Quarter near Hoan Kiem Lake, drawing consistent praise for its exceptionally friendly, attentive staff and convenient, quiet-by-night location, while feedback on rooms, bathrooms, and property age is more mixed.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Imperial Hotel & Spa sits in Hanoi’s Old Quarter near Hoan Kiem Lake, drawing consistent praise for its exceptionally friendly, attentive staff and convenient, quiet-by-night location, while feedback on rooms, bathrooms, and property age is more mixed.
Breakfast is frequently highlighted for taste and variety, with some guests noting daily changes and helpful take-away options for early flights. Rooms are often spacious with very large beds, but some are windowless or dated, and issues like weak hot water, noisy air conditioning, and tricky drainage recur. Cleanliness is generally good, yet several reviews mention pests or worn towels. Overall, expect a central, boutique-style base with practical comforts rather than extensive facilities.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On-site spa and massages are repeatedly praised and good value. The bar or skybar feels limited or uninviting, and facilities overall are basic in this older boutique property.
Related guest reviews
10
John
10 Oct 2024
·
Stayed 4 nights
Nestled in the heart of Hanoi's Old Quarter, Imperial Hotel offers a charming and convenient base for exploring the city. While the hotel's physical condition may lean towards a 3-star rating, its exceptional services elevate it to a well-deserved 5-star experience. What truly sets Imperial Hotel apart is its staff. Grance and Susie, in particular, provided exemplary service that left a lasting impression. Their attentiveness, kindness, and willingness to go above and beyond made our stay truly memorable. Their genuine care and enthusiasm were evident in every interaction, creating a warm and welcoming atmosphere. The hotel's location in the Old Quarter is a major advantage. It's within walking distance of numerous attractions, shops, and restaurants, making it easy to immerse yourself in the vibrant local culture. To enhance the overall experience, a focus on property upkeep would be beneficial. While the hotel's charm lies in its traditional character, a few updates could further elevate its appeal. In conclusion, Imperial Hotel Hanoi is a hidden gem that offers a delightful blend of convenience, exceptional service, and a touch of old-world charm. The staff's dedication and the hotel's prime location make it a highly recommended choice for travelers seeking an authentic Hanoi experience.
Nestled in the heart of Hanoi's Old Quarter, Imperial Hotel offers a charming and convenient base for exploring the city. While the hotel's physical condition may lean towards a 3-star rating, its exceptional services elevate it to a well-deserved 5-star experience. What truly sets Imperial Hotel apart is its staff. Grance and Susie, in particular, provided exemplary service that left a lasting impression. Their attentiveness, kindness, and willingness to go above and beyond made our stay truly memorable. Their genuine care and enthusiasm were evident in every interaction, creating a warm and welcoming atmosphere. The hotel's location in the Old Quarter is a major advantage. It's within walking distance of numerous attractions, shops, and restaurants, making it easy to immerse yourself in the vibrant local culture. To enhance the overall experience, a focus on property upkeep would be beneficial. While the hotel's charm lies in its traditional character, a few updates could further elevate its appeal. In conclusion, Imperial Hotel Hanoi is a hidden gem that offers a delightful blend of convenience, exceptional service, and a touch of old-world charm. The staff's dedication and the hotel's prime location make it a highly recommended choice for travelers seeking an authentic Hanoi experience.
6
NARUMI
14 Sept 2025
·
Stayed 4 nights
4泊5日で滞在しました。 口コミの良さに惹かれて予約しました。 レストランのお料理、スタッフ共に満足しました。SPAも安く利用できてとてもリラックスできました。部屋に備え付けのシャンプー、コンディショナーはとても気持ちよく使えて購入して帰りたいと思うくらい良かったです。 残念な事がいくつかありました。エアコンの風量が最強でないと部屋が冷えないので風音がうるさくて気になって寝られません。また、同じフロアの方々の話し声や音が気になりました。毎日、子どもが激しく泣いている。 タオルの補充が無かったので催促したところ、在庫切れと言われたり、風呂場の排水口に髪の毛が溜まったままだったり、Gが出たり、エアコンの相談をすると明らかに面倒くさそうな顔がわかる対応で何故、評価が良いのかわかりませんでした。 相性でしょうか？
4泊5日で滞在しました。 口コミの良さに惹かれて予約しました。 レストランのお料理、スタッフ共に満足しました。SPAも安く利用できてとてもリラックスできました。部屋に備え付けのシャンプー、コンディショナーはとても気持ちよく使えて購入して帰りたいと思うくらい良かったです。 残念な事がいくつかありました。エアコンの風量が最強でないと部屋が冷えないので風音がうるさくて気になって寝られません。また、同じフロアの方々の話し声や音が気になりました。毎日、子どもが激しく泣いている。 タオルの補充が無かったので催促したところ、在庫切れと言われたり、風呂場の排水口に髪の毛が溜まったままだったり、Gが出たり、エアコンの相談をすると明らかに面倒くさそうな顔がわかる対応で何故、評価が良いのかわかりませんでした。 相性でしょうか？
10
Kai Ling
17 Apr 2024
·
Stayed 4 nights
Travelled with elderly parents so I was looking a hotel with a lift and chanced upon Imperial Hotel and Spa on Expedia. It did not disappoint. All the staff were courteous, kind and welcoming. They made our stay very comfortable. Our receptionist Grace was very helpful and went all out to facilitate our travels. They made it a point to confirm all our travel pick up details! The area is great - food and massage options are just a stone throw away. There is some age to the hotel (expected and they were upfront about it) but the service and accessibility made up for it. Will definitely recommend this hotel!
Travelled with elderly parents so I was looking a hotel with a lift and chanced upon Imperial Hotel and Spa on Expedia. It did not disappoint. All the staff were courteous, kind and welcoming. They made our stay very comfortable. Our receptionist Grace was very helpful and went all out to facilitate our travels. They made it a point to confirm all our travel pick up details! The area is great - food and massage options are just a stone throw away. There is some age to the hotel (expected and they were upfront about it) but the service and accessibility made up for it. Will definitely recommend this hotel!
10
AMELIA
13 Oct 2024
·
Stayed 4 nights
I cannot express how much Grace at reception and Anna helped me and my daughter with this trip. This was my daughter’s first trip internationally and my first time to Vietnam. It was made extra special by their attentiveness. Grace helped us book flights to travel more inside the country and see more sights, helped us find good local traditional restaurants, and made our stay absolutely wonderful. I highly recommend this hotel for its comfort and convenient location. Very walkable to lots of great attractions and food, the spa was wonderful and massages were great too. Even nicer than the pictures and the breakfast was tasty as well. Book this for your stay you will not be disappointed 😊
I cannot express how much Grace at reception and Anna helped me and my daughter with this trip. This was my daughter’s first trip internationally and my first time to Vietnam. It was made extra special by their attentiveness. Grace helped us book flights to travel more inside the country and see more sights, helped us find good local traditional restaurants, and made our stay absolutely wonderful. I highly recommend this hotel for its comfort and convenient location. Very walkable to lots of great attractions and food, the spa was wonderful and massages were great too. Even nicer than the pictures and the breakfast was tasty as well. Book this for your stay you will not be disappointed 😊
10
Serene Danielle
4 Jun 2024
·
Stayed 1 night
Staffs are friendly and attentive to our needs. Massage within hotel by Hua is fantastic! Popular Pizza 4P’s is located just a stone thrown away.
Staffs are friendly and attentive to our needs. Massage within hotel by Hua is fantastic! Popular Pizza 4P’s is located just a stone thrown away.
10
Sydney
15 Jan 2024
·
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
8
Lotte
21 Dec 2024
·
Stayed 3 nights
Fint hotel i den gamle bydel. Velassorteret morgenmad, god service, hjælpsomt personale. De arrangerede taxi til/fra lufthavnen og købte billetter til vanddukketeater for os. Massage med god rabat på hotellet var fantastisk
Fint hotel i den gamle bydel. Velassorteret morgenmad, god service, hjælpsomt personale. De arrangerede taxi til/fra lufthavnen og købte billetter til vanddukketeater for os. Massage med god rabat på hotellet var fantastisk
8
shimpei
13 May 2023
·
Stayed 5 nights
3階のツインお風呂付に5泊。ハノイでおいしいものを食べ博物館や美術館を回りました。 止まって客引きしているタクシーに1回乗ったけどぼったくりでしたので、1㎞くらいで普通だと30kなのに、2500ｋ払えとか言われたので、40ｋ払い、下りて、文句あるなら警察呼べと言ったら、しぶしぶ逃げていきました。 流しのは数回乗ってすべてメーターで、1，2㎞なので30から60ｋで良好。グラブは試したけど、集合場所が悪いようで捉まえられませんでした。 金曜夕方から日曜まで歩行者天国のためタクシーが入れない。引っ込んだ位置なので200mほど歩かないといけない。雨なら厳しい。逆に車から離れるので騒音は少ない。バイクが通るのは仕方ないが、歩行者天国では通行不可にすべきでしょう。 有名な広場まで200m、人形劇場まで400m、大教会まで500mと便利な位置ではある。 設備は少し古く落ち着いた内装である。お風呂があるのは助かるが、2回目はお湯が出なくなる。 朝食のレストランは景色と内容、サービスとてもよい、ただ夕食、バーはやっていない。 向かいにあるピザ屋はとてもはやっていて大きな焚火式窯が2個もあり、味はナポリと変わらず、ベトナム式ではないビールも飲めるが値段もそれなりである。 ベトナム式レストランも観光地値段。少し歩いて探せばローカル値段のがある。 近くのマッサージや７．８軒、北に３００mくらいの旧市街だと、足マッサージ120ｋだけど近くは150ｋと高い。 空港送迎はヒュンデのセダンで値段も安く助かった。 5月初めで外は暑く歩くと汗まみれになるが、部屋のクーラーが気持ちいけど、すぐ着替えないと風邪をひく。寝ていてクーラーの風を弱くしていなかったので風邪をひいてしまった。 近くのコンビニはBRGマーケット250m、ここは品ぞろえもよく、バラマキお土産にも便利。
3階のツインお風呂付に5泊。ハノイでおいしいものを食べ博物館や美術館を回りました。 止まって客引きしているタクシーに1回乗ったけどぼったくりでしたので、1㎞くらいで普通だと30kなのに、2500ｋ払えとか言われたので、40ｋ払い、下りて、文句あるなら警察呼べと言ったら、しぶしぶ逃げていきました。 流しのは数回乗ってすべてメーターで、1，2㎞なので30から60ｋで良好。グラブは試したけど、集合場所が悪いようで捉まえられませんでした。 金曜夕方から日曜まで歩行者天国のためタクシーが入れない。引っ込んだ位置なので200mほど歩かないといけない。雨なら厳しい。逆に車から離れるので騒音は少ない。バイクが通るのは仕方ないが、歩行者天国では通行不可にすべきでしょう。 有名な広場まで200m、人形劇場まで400m、大教会まで500mと便利な位置ではある。 設備は少し古く落ち着いた内装である。お風呂があるのは助かるが、2回目はお湯が出なくなる。 朝食のレストランは景色と内容、サービスとてもよい、ただ夕食、バーはやっていない。 向かいにあるピザ屋はとてもはやっていて大きな焚火式窯が2個もあり、味はナポリと変わらず、ベトナム式ではないビールも飲めるが値段もそれなりである。 ベトナム式レストランも観光地値段。少し歩いて探せばローカル値段のがある。 近くのマッサージや７．８軒、北に３００mくらいの旧市街だと、足マッサージ120ｋだけど近くは150ｋと高い。 空港送迎はヒュンデのセダンで値段も安く助かった。 5月初めで外は暑く歩くと汗まみれになるが、部屋のクーラーが気持ちいけど、すぐ着替えないと風邪をひく。寝ていてクーラーの風を弱くしていなかったので風邪をひいてしまった。 近くのコンビニはBRGマーケット250m、ここは品ぞろえもよく、バラマキお土産にも便利。
6
Tim
14 Nov 2024
·
Stayed 4 nights
Imperail Hotel & Spa is in a great location and very well maintained. Drawbacks were that there was not sufficient closet space in our room and shower drain was located on opposite side of bathroom from the shower so entire floor of bathroom got very wet every time we used the shower.
Imperail Hotel & Spa is in a great location and very well maintained. Drawbacks were that there was not sufficient closet space in our room and shower drain was located on opposite side of bathroom from the shower so entire floor of bathroom got very wet every time we used the shower.
8
Roland
30 Jan 2026
·
Stayed 2 nights
Die Lage ist ideal für Besuche in der Altstadt. Das Personal ist sehr freundlich und hilfsbereit. Das Zimmer war sauber und zweckmässig eingerichtet. Das Frühstücksbuffet war ok. Die „Skybar“ ist etwas weniger gelungen und nicht sehr einladend.
Die Lage ist ideal für Besuche in der Altstadt. Das Personal ist sehr freundlich und hilfsbereit. Das Zimmer war sauber und zweckmässig eingerichtet. Das Frühstücksbuffet war ok. Die „Skybar“ ist etwas weniger gelungen und nicht sehr einladend.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests found the hotel and rooms clean, but reports of pests, dusty areas, and worn or stained towels appear in several reviews. Bathrooms can feel aged, with moisture or drainage leaving floors damp.
Related guest reviews
6
NARUMI
14 Sept 2025
·
Stayed 4 nights
4泊5日で滞在しました。 口コミの良さに惹かれて予約しました。 レストランのお料理、スタッフ共に満足しました。SPAも安く利用できてとてもリラックスできました。部屋に備え付けのシャンプー、コンディショナーはとても気持ちよく使えて購入して帰りたいと思うくらい良かったです。 残念な事がいくつかありました。エアコンの風量が最強でないと部屋が冷えないので風音がうるさくて気になって寝られません。また、同じフロアの方々の話し声や音が気になりました。毎日、子どもが激しく泣いている。 タオルの補充が無かったので催促したところ、在庫切れと言われたり、風呂場の排水口に髪の毛が溜まったままだったり、Gが出たり、エアコンの相談をすると明らかに面倒くさそうな顔がわかる対応で何故、評価が良いのかわかりませんでした。 相性でしょうか？
4泊5日で滞在しました。 口コミの良さに惹かれて予約しました。 レストランのお料理、スタッフ共に満足しました。SPAも安く利用できてとてもリラックスできました。部屋に備え付けのシャンプー、コンディショナーはとても気持ちよく使えて購入して帰りたいと思うくらい良かったです。 残念な事がいくつかありました。エアコンの風量が最強でないと部屋が冷えないので風音がうるさくて気になって寝られません。また、同じフロアの方々の話し声や音が気になりました。毎日、子どもが激しく泣いている。 タオルの補充が無かったので催促したところ、在庫切れと言われたり、風呂場の排水口に髪の毛が溜まったままだったり、Gが出たり、エアコンの相談をすると明らかに面倒くさそうな顔がわかる対応で何故、評価が良いのかわかりませんでした。 相性でしょうか？
10
Lucian
19 Feb 2025
·
Stayed 17 nights
This was my 3rd visit to Hanoi. This was by far the best hotel I have stayed in. The thing that impressed me the most was the staff. Every single one of them was a 10! And the feee breakfast spread was amazing. I am definitely staying here again next year.
This was my 3rd visit to Hanoi. This was by far the best hotel I have stayed in. The thing that impressed me the most was the staff. Every single one of them was a 10! And the feee breakfast spread was amazing. I am definitely staying here again next year.
10
John & Leanne
21 Jan 2025
·
Stayed 4 nights
We thoroughly enjoyed our 4 nights at Imperial Hotel and Spa. We found all the staff very friendly, helpful and polite - they all made us feel welcome, arranged everything from booking tours to transport. They were very kind in storing some of our suitcases while we went on a two night Ha Long Bay cruise - they certainly went out of their way to accommodate any request. The breakfast was delicious and every day seemed to have different selections. The room was spacious, clean and had comfortable large beds. The hotel is situated on a quieter street in the old quarter and it was just perfect at the end of the day to have a peaceful sleep.
We thoroughly enjoyed our 4 nights at Imperial Hotel and Spa. We found all the staff very friendly, helpful and polite - they all made us feel welcome, arranged everything from booking tours to transport. They were very kind in storing some of our suitcases while we went on a two night Ha Long Bay cruise - they certainly went out of their way to accommodate any request. The breakfast was delicious and every day seemed to have different selections. The room was spacious, clean and had comfortable large beds. The hotel is situated on a quieter street in the old quarter and it was just perfect at the end of the day to have a peaceful sleep.
10
shuji
3 Jan 2024
·
Stayed 2 nights
旧市街の真ん中でしたが、中に入ると静かで部屋も清潔でした。2泊しましたが、朝ごはんの内容が変わり、どちらもかなり良かったです。
旧市街の真ん中でしたが、中に入ると静かで部屋も清潔でした。2泊しましたが、朝ごはんの内容が変わり、どちらもかなり良かったです。
10
Sydney
15 Jan 2024
·
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
10
Kyung Hee
25 Mar 2025
·
Stayed 2 nights
Read the other reviews and it was really quiet for being in the Old Quarter! Service was impeccable, room was clean. Would stay here again.
Read the other reviews and it was really quiet for being in the Old Quarter! Service was impeccable, room was clean. Would stay here again.
8
kenichi
16 Nov 2025
·
Stayed 4 nights
建物自体は古いですが清掃が出来ていて清潔でした。ホテルスタッフもとても丁寧でありがたかったです。
建物自体は古いですが清掃が出来ていて清潔でした。ホテルスタッフもとても丁寧でありがたかったです。
8
AKIRA
25 Oct 2025
·
Stayed 5 nights
部屋は清潔で、スタッフの皆さんがとても親切でした。湯沸かし器のコンセント、電話、時計、テレビ 、風呂のお湯など設備の不良がとても残念でした。 周りの便利さ、夜の静けさがとてもよかったです。
部屋は清潔で、スタッフの皆さんがとても親切でした。湯沸かし器のコンセント、電話、時計、テレビ 、風呂のお湯など設備の不良がとても残念でした。 周りの便利さ、夜の静けさがとてもよかったです。
6
BichPhuong
21 May 2024
·
Stayed 1 night
This property has a lot of potential but completely falls short of even being a 3 star. There is a complete lack of detail in everything. The rooms meet the minimum standard of clean, meaning the sheets and towels are changed and trash is taken out, however they are very dusty, with dusty cobwebs everywhere. The mirrors and doors are covered in fingerprints and dirty smudges. The high touch areas, like handles, hair dryer and tv remote were greasy. Also, the towels were clean, but were very worn out and many had stains.
This property has a lot of potential but completely falls short of even being a 3 star. There is a complete lack of detail in everything. The rooms meet the minimum standard of clean, meaning the sheets and towels are changed and trash is taken out, however they are very dusty, with dusty cobwebs everywhere. The mirrors and doors are covered in fingerprints and dirty smudges. The high touch areas, like handles, hair dryer and tv remote were greasy. Also, the towels were clean, but were very worn out and many had stains.
8
Ikue
12 Feb 2024
·
Stayed 2 nights
他の方も書かれていましたが、スタッフがとても親切です。唯一、バスルームの古さ、一晩たっても乾かないのが難点でした。朝食も美味しかったです。次回利用の際はもっと良いお部屋にしようと思います。
他の方も書かれていましたが、スタッフがとても親切です。唯一、バスルームの古さ、一晩たっても乾かないのが難点でした。朝食も美味しかったです。次回利用の際はもっと良いお部屋にしようと思います。
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious with very large beds, but some are windowless or dated. Guests mention dim lighting, limited storage, and occasional issues with TV, air conditioning, or hot water.
Related guest reviews
8
Thoa
19 Oct 2025
·
Stayed 3 nights
Great location! Situated in the back of a street so you can have a restful night, but still be close to all the attractions within walking distance. Staff are friendly. Free breakfast was a plus and good food. Hotel is a little dated but well-kept. Would stay here again
Great location! Situated in the back of a street so you can have a restful night, but still be close to all the attractions within walking distance. Staff are friendly. Free breakfast was a plus and good food. Hotel is a little dated but well-kept. Would stay here again
8
Niclas
24 Apr 2024
·
Stayed 2 nights
Trevligt hotell i mycket centralt läge i Hanoi. Fantastisk personal. Det finns dock rum utan fönster och ett sådant hade jag råkat boka, till mitt försvar så var det inte helt tydligt att det förekommer fönsterlösa rum på sidan. Men det ordnade personalen med en uppgradering till ett större rum, med fönster helt utan kostnad. Mycket bra hanterat av personalen i receptionen!
Trevligt hotell i mycket centralt läge i Hanoi. Fantastisk personal. Det finns dock rum utan fönster och ett sådant hade jag råkat boka, till mitt försvar så var det inte helt tydligt att det förekommer fönsterlösa rum på sidan. Men det ordnade personalen med en uppgradering till ett större rum, med fönster helt utan kostnad. Mycket bra hanterat av personalen i receptionen!
8
Enrique
3 May 2025
·
Stayed 3 nights
Room is spacious and looks nice. Bath looks ok but a bit dated and needs improvement. On one of our stay the bathtub/shower wasn’t draining but after I told front desk they were able to fix it. Front office staff were the best! They’re very helpful. They even went above and beyond by walking our 4 luggages to our taxi that’s a block away due to road restriction. Would recommend this hotel for its location and staff’s demeanor. thank you guys
Room is spacious and looks nice. Bath looks ok but a bit dated and needs improvement. On one of our stay the bathtub/shower wasn’t draining but after I told front desk they were able to fix it. Front office staff were the best! They’re very helpful. They even went above and beyond by walking our 4 luggages to our taxi that’s a block away due to road restriction. Would recommend this hotel for its location and staff’s demeanor. thank you guys
8
Ho Pui
20 May 2024
·
Stayed 3 nights
Conveniently located with everything within walkable distance. Room is spacious but a bit dim. Sadly there was a bug on my bed on the 2nd day but other than that the room is generally clean.
Conveniently located with everything within walkable distance. Room is spacious but a bit dim. Sadly there was a bug on my bed on the 2nd day but other than that the room is generally clean.
8
Pierre
12 May 2025
·
Stayed 3 nights
I loved this property, loved how central this property was. Although the area is noisy and overly crowded, it's what gives it the special touch for being in the Old quarter. In the end, they gave us some coffees and a gift for our stay. The room was small but the bathroom and shower were giant. The breakfast was good and all the decoration of the place is very nice. They say they gave me a room upgrade but I'm honestly not sure about that, since I'm VIP Platinum and the hotel was VIP Access. I recommend it if you want to get to know the center of Hanoi and be close to everything.
I loved this property, loved how central this property was. Although the area is noisy and overly crowded, it's what gives it the special touch for being in the Old quarter. In the end, they gave us some coffees and a gift for our stay. The room was small but the bathroom and shower were giant. The breakfast was good and all the decoration of the place is very nice. They say they gave me a room upgrade but I'm honestly not sure about that, since I'm VIP Platinum and the hotel was VIP Access. I recommend it if you want to get to know the center of Hanoi and be close to everything.
10
Jeremy
31 Dec 2025
·
Stayed 1 night
Very pleasant one night stay for my family of 4 and my elderly parents. This hotel is at the heart of everything. All the staff are very helpful. The hotel manager John was extremely helpful and knowledgeable right from the start, assisting with setting up the lamp in my parents’ room and also with a luggage zip issue they had. The rooms we had were very spacious and the bed that we had in our room was the biggest we had had for a hotel room in a long while! Thank you John and all your staff for making our stay so memorable!
Very pleasant one night stay for my family of 4 and my elderly parents. This hotel is at the heart of everything. All the staff are very helpful. The hotel manager John was extremely helpful and knowledgeable right from the start, assisting with setting up the lamp in my parents’ room and also with a luggage zip issue they had. The rooms we had were very spacious and the bed that we had in our room was the biggest we had had for a hotel room in a long while! Thank you John and all your staff for making our stay so memorable!
8
Kamal
25 Oct 2025
·
Stayed 3 nights
Very convenient location in old quarter. Room and amenities inside were bare. Staff is super friendly. Breakfast could be improved.
Very convenient location in old quarter. Room and amenities inside were bare. Staff is super friendly. Breakfast could be improved.
6
Tim
14 Nov 2024
·
Stayed 4 nights
Imperail Hotel & Spa is in a great location and very well maintained. Drawbacks were that there was not sufficient closet space in our room and shower drain was located on opposite side of bathroom from the shower so entire floor of bathroom got very wet every time we used the shower.
Imperail Hotel & Spa is in a great location and very well maintained. Drawbacks were that there was not sufficient closet space in our room and shower drain was located on opposite side of bathroom from the shower so entire floor of bathroom got very wet every time we used the shower.
10
DONGWON
15 Aug 2024
·
Stayed 3 nights
후안끼엠 근처 호텔들은 오래되고 작은호텔들만 있습니다. 더 좋은 호텔은 시내에 있고 차로 40~60분정도 소요 됩니다. 관광을 목적으로 후안끼엠을 숙박 시설로 정하실꺼면 이호텔이 제일 좋은것 같습니다. 겉과 달리 방 컨디션과 침대는 어느호텔과 비교해도 좋았습니다. 직원들도 친절하고 타월도 요청하면 바로 대응해 주어서 좋았습니다.
후안끼엠 근처 호텔들은 오래되고 작은호텔들만 있습니다. 더 좋은 호텔은 시내에 있고 차로 40~60분정도 소요 됩니다. 관광을 목적으로 후안끼엠을 숙박 시설로 정하실꺼면 이호텔이 제일 좋은것 같습니다. 겉과 달리 방 컨디션과 침대는 어느호텔과 비교해도 좋았습니다. 직원들도 친절하고 타월도 요청하면 바로 대응해 주어서 좋았습니다.
10
song
19 Feb 2024
·
Stayed 2 nights
The location was very convenient with lots of places to visit, eat and shop.The staff were fantastic and helpful. The room was spacious, the bed was huge and pillow smelled nice.
The location was very convenient with lots of places to visit, eat and shop.The staff were fantastic and helpful. The room was spacious, the bed was huge and pillow smelled nice.
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AI-generated summary based on recent guest reviews
Service
Service is a standout: staff are consistently friendly, proactive, and helpful with tours, transfers, and special requests, including early breakfasts and room changes. A few guests noted slow responses or less helpful attitudes when fixing issues.
Related guest reviews
10
John
10 Oct 2024
·
Stayed 4 nights
Nestled in the heart of Hanoi's Old Quarter, Imperial Hotel offers a charming and convenient base for exploring the city. While the hotel's physical condition may lean towards a 3-star rating, its exceptional services elevate it to a well-deserved 5-star experience. What truly sets Imperial Hotel apart is its staff. Grance and Susie, in particular, provided exemplary service that left a lasting impression. Their attentiveness, kindness, and willingness to go above and beyond made our stay truly memorable. Their genuine care and enthusiasm were evident in every interaction, creating a warm and welcoming atmosphere. The hotel's location in the Old Quarter is a major advantage. It's within walking distance of numerous attractions, shops, and restaurants, making it easy to immerse yourself in the vibrant local culture. To enhance the overall experience, a focus on property upkeep would be beneficial. While the hotel's charm lies in its traditional character, a few updates could further elevate its appeal. In conclusion, Imperial Hotel Hanoi is a hidden gem that offers a delightful blend of convenience, exceptional service, and a touch of old-world charm. The staff's dedication and the hotel's prime location make it a highly recommended choice for travelers seeking an authentic Hanoi experience.
Nestled in the heart of Hanoi's Old Quarter, Imperial Hotel offers a charming and convenient base for exploring the city. While the hotel's physical condition may lean towards a 3-star rating, its exceptional services elevate it to a well-deserved 5-star experience. What truly sets Imperial Hotel apart is its staff. Grance and Susie, in particular, provided exemplary service that left a lasting impression. Their attentiveness, kindness, and willingness to go above and beyond made our stay truly memorable. Their genuine care and enthusiasm were evident in every interaction, creating a warm and welcoming atmosphere. The hotel's location in the Old Quarter is a major advantage. It's within walking distance of numerous attractions, shops, and restaurants, making it easy to immerse yourself in the vibrant local culture. To enhance the overall experience, a focus on property upkeep would be beneficial. While the hotel's charm lies in its traditional character, a few updates could further elevate its appeal. In conclusion, Imperial Hotel Hanoi is a hidden gem that offers a delightful blend of convenience, exceptional service, and a touch of old-world charm. The staff's dedication and the hotel's prime location make it a highly recommended choice for travelers seeking an authentic Hanoi experience.
8
Anna
26 Jan 2023
·
Stayed 1 night
The room I was allocated didn't have any windows so was very dark. I made a comment about this in the hotel feedback and the team was quick to offer me a free airport transfer which was very much appreciated.
The room I was allocated didn't have any windows so was very dark. I made a comment about this in the hotel feedback and the team was quick to offer me a free airport transfer which was very much appreciated.
10
Julie
9 Jul 2023
·
All staff were exceptional, especially the front desk and Manager, Ian. Excellent location, in laneway with good choice of restaurants and couple of bars. Rooms were quiet and comfortable. Breakfast was on the 8th floor and had a good variety. Would highly recommend.
All staff were exceptional, especially the front desk and Manager, Ian. Excellent location, in laneway with good choice of restaurants and couple of bars. Rooms were quiet and comfortable. Breakfast was on the 8th floor and had a good variety. Would highly recommend.
10
AMELIA
13 Oct 2024
·
Stayed 4 nights
I cannot express how much Grace at reception and Anna helped me and my daughter with this trip. This was my daughter’s first trip internationally and my first time to Vietnam. It was made extra special by their attentiveness. Grace helped us book flights to travel more inside the country and see more sights, helped us find good local traditional restaurants, and made our stay absolutely wonderful. I highly recommend this hotel for its comfort and convenient location. Very walkable to lots of great attractions and food, the spa was wonderful and massages were great too. Even nicer than the pictures and the breakfast was tasty as well. Book this for your stay you will not be disappointed 😊
I cannot express how much Grace at reception and Anna helped me and my daughter with this trip. This was my daughter’s first trip internationally and my first time to Vietnam. It was made extra special by their attentiveness. Grace helped us book flights to travel more inside the country and see more sights, helped us find good local traditional restaurants, and made our stay absolutely wonderful. I highly recommend this hotel for its comfort and convenient location. Very walkable to lots of great attractions and food, the spa was wonderful and massages were great too. Even nicer than the pictures and the breakfast was tasty as well. Book this for your stay you will not be disappointed 😊
10
Julie
27 Nov 2024
·
We spent 6 nights at the Imperial Hotel & Spa, and it was such a wonderful stay! The hotel is in a great location, just a block away from Hoan Kiem Lake and walkable to so many attractions, restaurants, shops, and really great coffee shops. The staff was so excellent! We were always greeted with a smile and they always made sure we had everything that we needed. We got some great massages, the breakfast staff always remembered us and how we like to order our pho, and the front door staff rarely let us open the door. They do such a great job of making guests feel so personally cared for.
We spent 6 nights at the Imperial Hotel & Spa, and it was such a wonderful stay! The hotel is in a great location, just a block away from Hoan Kiem Lake and walkable to so many attractions, restaurants, shops, and really great coffee shops. The staff was so excellent! We were always greeted with a smile and they always made sure we had everything that we needed. We got some great massages, the breakfast staff always remembered us and how we like to order our pho, and the front door staff rarely let us open the door. They do such a great job of making guests feel so personally cared for.
10
Ee Sin
18 Dec 2024
·
Stayed 1 night
Service is top notch. They gave us very good advice on places to visit and recommended good eateries at Old Quarters. Special mention to Tom, Suzie and team. Very helpful.
Service is top notch. They gave us very good advice on places to visit and recommended good eateries at Old Quarters. Special mention to Tom, Suzie and team. Very helpful.
10
Chuck
13 Nov 2025
·
Stayed 2 nights
The staff was great and attentive to our needs. When we checked out early for our flight they prepared a takeout breakfast for us to eat at the airport.
The staff was great and attentive to our needs. When we checked out early for our flight they prepared a takeout breakfast for us to eat at the airport.
10
fabrice
19 Jun 2025
·
Stayed 3 nights
Nous avons eu un petit soucis la première nuit, nous en avons fait part à la réception, ils nous ont changé de chambre..... pour une catégorie supérieure pour les deux nuits restantes, 👏 Bravo et merci
Nous avons eu un petit soucis la première nuit, nous en avons fait part à la réception, ils nous ont changé de chambre..... pour une catégorie supérieure pour les deux nuits restantes, 👏 Bravo et merci
10
Jeremy
31 Dec 2025
·
Stayed 1 night
Very pleasant one night stay for my family of 4 and my elderly parents. This hotel is at the heart of everything. All the staff are very helpful. The hotel manager John was extremely helpful and knowledgeable right from the start, assisting with setting up the lamp in my parents’ room and also with a luggage zip issue they had. The rooms we had were very spacious and the bed that we had in our room was the biggest we had had for a hotel room in a long while! Thank you John and all your staff for making our stay so memorable!
Very pleasant one night stay for my family of 4 and my elderly parents. This hotel is at the heart of everything. All the staff are very helpful. The hotel manager John was extremely helpful and knowledgeable right from the start, assisting with setting up the lamp in my parents’ room and also with a luggage zip issue they had. The rooms we had were very spacious and the bed that we had in our room was the biggest we had had for a hotel room in a long while! Thank you John and all your staff for making our stay so memorable!
8
Aya
26 Nov 2024
·
Stayed 3 nights
観光するにも食事するにも買物するにも、とにかく便利なロケーションです。部屋自体もアメニティもとても満足できるものでした。 ホテル内はどのスタッフも皆とても親切で、日本人のゲストに慣れているように感じました。帰国のフライトが早く朝食レストランのオープンに間に合わなかったのですが、テイクアウト朝食を用意していただきました。 一つ問題点を挙げるとすれば、隣の建物から足音や話し声が夜間に響いてくる点です。旧市街で隣の建物がやたら近いので、仕方がないですが…
観光するにも食事するにも買物するにも、とにかく便利なロケーションです。部屋自体もアメニティもとても満足できるものでした。 ホテル内はどのスタッフも皆とても親切で、日本人のゲストに慣れているように感じました。帰国のフライトが早く朝食レストランのオープンに間に合わなかったのですが、テイクアウト朝食を用意していただきました。 一つ問題点を挙げるとすれば、隣の建物から足音や話し声が夜間に響いてくる点です。旧市街で隣の建物がやたら近いので、仕方がないですが…
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AI-generated summary based on recent guest reviews
Location
Central Old Quarter spot near Hoan Kiem Lake, walkable to sights, food, and shops. Tucked on a lane that is quieter at night, though vehicle access can be restricted on pedestrianized weekends.
Related guest reviews
8
Thoa
19 Oct 2025
·
Stayed 3 nights
Great location! Situated in the back of a street so you can have a restful night, but still be close to all the attractions within walking distance. Staff are friendly. Free breakfast was a plus and good food. Hotel is a little dated but well-kept. Would stay here again
Great location! Situated in the back of a street so you can have a restful night, but still be close to all the attractions within walking distance. Staff are friendly. Free breakfast was a plus and good food. Hotel is a little dated but well-kept. Would stay here again
10
Carol-Anne
4 Feb 2024
·
Stayed 5 nights
Great location in the Old Qtr close to the lake and many restaurants. The staff here are so helpful but not over the top. They were willing to help with any questions. We are very willing to recommend this hotel.
Great location in the Old Qtr close to the lake and many restaurants. The staff here are so helpful but not over the top. They were willing to help with any questions. We are very willing to recommend this hotel.
10
Tina
17 Dec 2022
·
Stayed 19,342 nights
Hotel staffs were very attentive and professional. Service charges (clothes washing, airport pickup, etc.) were priced reasonably. The hotel is few minutes walking distance from hoàn kiếm lake, but is still shielded from traffic noises.
Hotel staffs were very attentive and professional. Service charges (clothes washing, airport pickup, etc.) were priced reasonably. The hotel is few minutes walking distance from hoàn kiếm lake, but is still shielded from traffic noises.
10
Julie
27 Nov 2024
·
We spent 6 nights at the Imperial Hotel & Spa, and it was such a wonderful stay! The hotel is in a great location, just a block away from Hoan Kiem Lake and walkable to so many attractions, restaurants, shops, and really great coffee shops. The staff was so excellent! We were always greeted with a smile and they always made sure we had everything that we needed. We got some great massages, the breakfast staff always remembered us and how we like to order our pho, and the front door staff rarely let us open the door. They do such a great job of making guests feel so personally cared for.
We spent 6 nights at the Imperial Hotel & Spa, and it was such a wonderful stay! The hotel is in a great location, just a block away from Hoan Kiem Lake and walkable to so many attractions, restaurants, shops, and really great coffee shops. The staff was so excellent! We were always greeted with a smile and they always made sure we had everything that we needed. We got some great massages, the breakfast staff always remembered us and how we like to order our pho, and the front door staff rarely let us open the door. They do such a great job of making guests feel so personally cared for.
8
Tomoyuki
14 Jun 2024
·
Stayed 3 nights
【立地】 オールドクォーターの狭い通りが好きで、ハノイのカオスを身近に体験できる場所にある。ホアンキエム湖もすぐそこ。 週末は歩行者天国対象の場所なので、タクシーがホテルの前まで来ることができないので、荷物多い人は気をつけて。 歩行者天国の週末は真夜中まで賑やか。静かさを求めるには不向き。 ホテルに面する通りも狭いので、時間帯によっては車の乗り入れが大変で、50mくらい歩く必要あります。 【部屋】 部屋の広さは十分。 シャワーは温度設定できるタイプで、温度調節が容易でよかった。あ、テレビが映らなかった。部屋によるのかも。私はテレビ見なくても過ごせたので特に問題無し。 【食事】 朝食は日本人に合う味付けだと思います。どれも美味しくいただきました。 ただ、部屋の無料の水は、、、便に簡易的に封してあるもので、これを飲む勇気はなかった。うがい程度なら大丈夫でした。 メリア、デュパルクにも泊まったことありますが、こっちでも十分でした。3泊しましたが、快適に過ごせました。また利用したいと思います。
【立地】 オールドクォーターの狭い通りが好きで、ハノイのカオスを身近に体験できる場所にある。ホアンキエム湖もすぐそこ。 週末は歩行者天国対象の場所なので、タクシーがホテルの前まで来ることができないので、荷物多い人は気をつけて。 歩行者天国の週末は真夜中まで賑やか。静かさを求めるには不向き。 ホテルに面する通りも狭いので、時間帯によっては車の乗り入れが大変で、50mくらい歩く必要あります。 【部屋】 部屋の広さは十分。 シャワーは温度設定できるタイプで、温度調節が容易でよかった。あ、テレビが映らなかった。部屋によるのかも。私はテレビ見なくても過ごせたので特に問題無し。 【食事】 朝食は日本人に合う味付けだと思います。どれも美味しくいただきました。 ただ、部屋の無料の水は、、、便に簡易的に封してあるもので、これを飲む勇気はなかった。うがい程度なら大丈夫でした。 メリア、デュパルクにも泊まったことありますが、こっちでも十分でした。3泊しましたが、快適に過ごせました。また利用したいと思います。
10
Sydney
15 Jan 2024
·
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
10
Yuji
24 Mar 2024
·
Stayed 4 nights
ホアンキエム湖まで徒歩1分と非常に近く、早朝に散歩したりするのにとても気持ちよくウォーキングが出来ます。湖周辺には食事が出来るレストランやお土産屋やカフェも沢山あり、週末は歩行者天国となりとても賑やかな街並みを見ることも出来ます。立地は完璧で、施設も綺麗ですし、朝食が最高でした。おすすめです。
ホアンキエム湖まで徒歩1分と非常に近く、早朝に散歩したりするのにとても気持ちよくウォーキングが出来ます。湖周辺には食事が出来るレストランやお土産屋やカフェも沢山あり、週末は歩行者天国となりとても賑やかな街並みを見ることも出来ます。立地は完璧で、施設も綺麗ですし、朝食が最高でした。おすすめです。
10
Megumi
2 Nov 2025
·
Stayed 2 nights
ホテルの前の道は狭く、送迎バス等は入れませんが、grabタクシーはホテルの近くで乗降出来ました。 ホテルは少し古いですが、ホアンキエム湖に近く、お土産等のショッピング・マッサージ・飲食店も多くて便利でした。周りが賑やかな環境の割には客室は静かで、ゆっくり休めました。 ホテルのスタッフも親切で色々と助けて頂きました。
ホテルの前の道は狭く、送迎バス等は入れませんが、grabタクシーはホテルの近くで乗降出来ました。 ホテルは少し古いですが、ホアンキエム湖に近く、お土産等のショッピング・マッサージ・飲食店も多くて便利でした。周りが賑やかな環境の割には客室は静かで、ゆっくり休めました。 ホテルのスタッフも親切で色々と助けて頂きました。
8
Roland
30 Jan 2026
·
Stayed 2 nights
Die Lage ist ideal für Besuche in der Altstadt. Das Personal ist sehr freundlich und hilfsbereit. Das Zimmer war sauber und zweckmässig eingerichtet. Das Frühstücksbuffet war ok. Die „Skybar“ ist etwas weniger gelungen und nicht sehr einladend.
Die Lage ist ideal für Besuche in der Altstadt. Das Personal ist sehr freundlich und hilfsbereit. Das Zimmer war sauber und zweckmässig eingerichtet. Das Frühstücksbuffet war ok. Die „Skybar“ ist etwas weniger gelungen und nicht sehr einladend.
10
Ronald D
17 Jan 2024
·
Stayed 9 nights
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights. The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights. The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely praised for taste and variety, often changing daily, and take-away boxes are provided for early flights. Some guests found it average or poor, and one review questioned water quality after feeling unwell.
Related guest reviews
10
Kevin
19 May 2023
·
Stayed 3 nights
Fantastic hotel, great location. Very friendly and helpful staff, couldn't have done more for us. Some rooms don't have windows so upgrade to the best room available it doesn't cost much more. The breakfast was excellent. The hotel is in the old town right beside the lake and everything is in walking distance. Have stayed here 3 times already and wouldn't stay anywhere else in Hanoi.
Fantastic hotel, great location. Very friendly and helpful staff, couldn't have done more for us. Some rooms don't have windows so upgrade to the best room available it doesn't cost much more. The breakfast was excellent. The hotel is in the old town right beside the lake and everything is in walking distance. Have stayed here 3 times already and wouldn't stay anywhere else in Hanoi.
10
John & Leanne
21 Jan 2025
·
Stayed 4 nights
We thoroughly enjoyed our 4 nights at Imperial Hotel and Spa. We found all the staff very friendly, helpful and polite - they all made us feel welcome, arranged everything from booking tours to transport. They were very kind in storing some of our suitcases while we went on a two night Ha Long Bay cruise - they certainly went out of their way to accommodate any request. The breakfast was delicious and every day seemed to have different selections. The room was spacious, clean and had comfortable large beds. The hotel is situated on a quieter street in the old quarter and it was just perfect at the end of the day to have a peaceful sleep.
We thoroughly enjoyed our 4 nights at Imperial Hotel and Spa. We found all the staff very friendly, helpful and polite - they all made us feel welcome, arranged everything from booking tours to transport. They were very kind in storing some of our suitcases while we went on a two night Ha Long Bay cruise - they certainly went out of their way to accommodate any request. The breakfast was delicious and every day seemed to have different selections. The room was spacious, clean and had comfortable large beds. The hotel is situated on a quieter street in the old quarter and it was just perfect at the end of the day to have a peaceful sleep.
6
Yoriko
5 Nov 2025
·
Stayed 2 nights
スタッフの対応は親切でよかった。 ただエキストラベッドが壊れてたのにすぐには交換してもらえなかったのと途中からお湯が出なかったで星３つにしました。 2泊しましたが朝食は毎日メニューが変わりカラメルプリンは美味しかった。 送迎の車のドライバーも凄くよかったです。
スタッフの対応は親切でよかった。 ただエキストラベッドが壊れてたのにすぐには交換してもらえなかったのと途中からお湯が出なかったで星３つにしました。 2泊しましたが朝食は毎日メニューが変わりカラメルプリンは美味しかった。 送迎の車のドライバーも凄くよかったです。
10
Inoue
5 Jun 2025
·
Stayed 1 night
朝食が美味しい
朝食が美味しい
10
Gwen
16 Mar 2024
·
Stayed 2 nights
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
10
KANAKO
24 Aug 2023
·
Stayed 2 nights
スタッフの方々が皆親切で、チェックインからチェックアウトまできめ細やかにサポートしてくださり、安心して過ごせました。
スタッフの方々が皆親切で、チェックインからチェックアウトまできめ細やかにサポートしてくださり、安心して過ごせました。
8
shimpei
13 May 2023
·
Stayed 5 nights
3階のツインお風呂付に5泊。ハノイでおいしいものを食べ博物館や美術館を回りました。 止まって客引きしているタクシーに1回乗ったけどぼったくりでしたので、1㎞くらいで普通だと30kなのに、2500ｋ払えとか言われたので、40ｋ払い、下りて、文句あるなら警察呼べと言ったら、しぶしぶ逃げていきました。 流しのは数回乗ってすべてメーターで、1，2㎞なので30から60ｋで良好。グラブは試したけど、集合場所が悪いようで捉まえられませんでした。 金曜夕方から日曜まで歩行者天国のためタクシーが入れない。引っ込んだ位置なので200mほど歩かないといけない。雨なら厳しい。逆に車から離れるので騒音は少ない。バイクが通るのは仕方ないが、歩行者天国では通行不可にすべきでしょう。 有名な広場まで200m、人形劇場まで400m、大教会まで500mと便利な位置ではある。 設備は少し古く落ち着いた内装である。お風呂があるのは助かるが、2回目はお湯が出なくなる。 朝食のレストランは景色と内容、サービスとてもよい、ただ夕食、バーはやっていない。 向かいにあるピザ屋はとてもはやっていて大きな焚火式窯が2個もあり、味はナポリと変わらず、ベトナム式ではないビールも飲めるが値段もそれなりである。 ベトナム式レストランも観光地値段。少し歩いて探せばローカル値段のがある。 近くのマッサージや７．８軒、北に３００mくらいの旧市街だと、足マッサージ120ｋだけど近くは150ｋと高い。 空港送迎はヒュンデのセダンで値段も安く助かった。 5月初めで外は暑く歩くと汗まみれになるが、部屋のクーラーが気持ちいけど、すぐ着替えないと風邪をひく。寝ていてクーラーの風を弱くしていなかったので風邪をひいてしまった。 近くのコンビニはBRGマーケット250m、ここは品ぞろえもよく、バラマキお土産にも便利。
3階のツインお風呂付に5泊。ハノイでおいしいものを食べ博物館や美術館を回りました。 止まって客引きしているタクシーに1回乗ったけどぼったくりでしたので、1㎞くらいで普通だと30kなのに、2500ｋ払えとか言われたので、40ｋ払い、下りて、文句あるなら警察呼べと言ったら、しぶしぶ逃げていきました。 流しのは数回乗ってすべてメーターで、1，2㎞なので30から60ｋで良好。グラブは試したけど、集合場所が悪いようで捉まえられませんでした。 金曜夕方から日曜まで歩行者天国のためタクシーが入れない。引っ込んだ位置なので200mほど歩かないといけない。雨なら厳しい。逆に車から離れるので騒音は少ない。バイクが通るのは仕方ないが、歩行者天国では通行不可にすべきでしょう。 有名な広場まで200m、人形劇場まで400m、大教会まで500mと便利な位置ではある。 設備は少し古く落ち着いた内装である。お風呂があるのは助かるが、2回目はお湯が出なくなる。 朝食のレストランは景色と内容、サービスとてもよい、ただ夕食、バーはやっていない。 向かいにあるピザ屋はとてもはやっていて大きな焚火式窯が2個もあり、味はナポリと変わらず、ベトナム式ではないビールも飲めるが値段もそれなりである。 ベトナム式レストランも観光地値段。少し歩いて探せばローカル値段のがある。 近くのマッサージや７．８軒、北に３００mくらいの旧市街だと、足マッサージ120ｋだけど近くは150ｋと高い。 空港送迎はヒュンデのセダンで値段も安く助かった。 5月初めで外は暑く歩くと汗まみれになるが、部屋のクーラーが気持ちいけど、すぐ着替えないと風邪をひく。寝ていてクーラーの風を弱くしていなかったので風邪をひいてしまった。 近くのコンビニはBRGマーケット250m、ここは品ぞろえもよく、バラマキお土産にも便利。
8
Kamal
25 Oct 2025
·
Stayed 3 nights
Very convenient location in old quarter. Room and amenities inside were bare. Staff is super friendly. Breakfast could be improved.
Very convenient location in old quarter. Room and amenities inside were bare. Staff is super friendly. Breakfast could be improved.
10
Olle
29 Jan 2025
·
Stayed 2 nights
Utmärkt vänlig och hjälpsam personal! Fantastisk frukost!
Utmärkt vänlig och hjälpsam personal! Fantastisk frukost!
8
Stephen
23 Feb 2025
·
Stayed 1 night
Staff was friendly. Location was good. Our first night the tv remote did not work and there was gum on the hallway carpet. The free breakfast was average. I had diarrhea after the breakfast. The free bottled water offered I suspected was reused tap water. The value was overall decent.
Staff was friendly. Location was good. Our first night the tv remote did not work and there was gum on the hallway carpet. The free breakfast was average. I had diarrhea after the breakfast. The free bottled water offered I suspected was reused tap water. The value was overall decent.
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AI-generated summary based on recent guest reviews
10
Phap
8 Jul 2026
·
Stayed 3 nights
I loved this hotel. The staff were very helpful, attentive, professional, and informative. My room was very clean and nice and cool before I walked in, they have the AC turned on 24/7 to keep the room comfortable. I also loved joking around with the staff; they were really good-natured about it. One important thing to remember: because it’s located by Hoan Kiem Lake, the road is closed from Friday at 7:00 PM until Sunday at midnight. If you don't want to walk a distance to get to your hotel, just make sure to arrive earlier on Friday. There are so many activities to try nearby, like massages, city tour buses, or just walking around the lake. I’ll definitely recommend this place to any of my friends traveling to Hanoi in the future.
I loved this hotel. The staff were very helpful, attentive, professional, and informative. My room was very clean and nice and cool before I walked in, they have the AC turned on 24/7 to keep the room comfortable. I also loved joking around with the staff; they were really good-natured about it. One important thing to remember: because it’s located by Hoan Kiem Lake, the road is closed from Friday at 7:00 PM until Sunday at midnight. If you don't want to walk a distance to get to your hotel, just make sure to arrive earlier on Friday. There are so many activities to try nearby, like massages, city tour buses, or just walking around the lake. I’ll definitely recommend this place to any of my friends traveling to Hanoi in the future.
10
tuan
5 Jul 2026
·
Stayed 1 night
Everything was good They need a little improvement with communication. I booked a 16 seaters van pickup from airport but somehow I was misunderstanding where to meet a driver. It took too long for them to respond to my message. I have to take 2 different minivan to hotel instead. Most of the party was my mistake not familiar with the surroundings. But I wish they can be prompt to my message. Thank you
Everything was good They need a little improvement with communication. I booked a 16 seaters van pickup from airport but somehow I was misunderstanding where to meet a driver. It took too long for them to respond to my message. I have to take 2 different minivan to hotel instead. Most of the party was my mistake not familiar with the surroundings. But I wish they can be prompt to my message. Thank you
10
Dan
14 Jun 2026
·
Stayed 1 night
Super nice people at front desk
Super nice people at front desk
10
Johan
25 May 2026
·
Stayed 1 night
Friendly staff, very helpful
Friendly staff, very helpful
10
Kenny
16 May 2026
·
Stayed 1 night
Great hotel and wonderful staff
Great hotel and wonderful staff
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
Check-in from 14:00
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Imperial Hotel & Spa
Is parking available at the property?
Parking is available nearby for a fee of USD 7 per night, located approximately 328 feet away from the hotel.
What type of breakfast is offered and what are the serving hours?
Breakfast is served as a buffet, and guests can enjoy it in the breakfast area. Specific serving hours are not mentioned.
Does the property allow pets?
The property does not allow pets, but service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in is at 14:00 and check-out is at 12:00. Early check-in and late check-out are available for a fee, subject to availability.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of USD 25 per vehicle (one-way). Guests must contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility features are not provided.
What is the location of the property in relation to key landmarks?
The hotel is located in the heart of Hanoi, just 0.2 km from Hoan Kiem Lake Weekend Walking Street and within a 5-minute walk of Hoan Kiem Lake. Other nearby attractions include St. Joseph's Cathedral (0.3 km) and Hanoi Old Town Night Market (0.7 km).
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Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-17: NO DATA
- 2026-10-18: 207.924160256958USD
- 2026-10-19: 150.6380084037781USD
- 2026-10-20: 59.40343310489655USD
- 2026-10-21: 56.51780436115265USD
- 2026-10-22: 52.3995896982193USD
- 2026-10-23: 85.49999314002991USD
- 2026-10-24: 96.74883975372315USD
- 2026-10-25: 65.5703786857605USD
- 2026-10-26: 59.05378954296112USD
- 2026-10-27: 84.2987807636261USD
- 2026-10-28: 89.58571989936829USD
- 2026-10-29: 77.36941094703674USD
- 2026-10-30: 84.0260366695404USD
- 2026-10-31: 176.85464938812257USD
- 2026-11-01: 92.15725319099427USD
- 2026-11-02: 77.36941094703674USD
- 2026-11-03: 61.02007061901093USD
- 2026-11-04: 62.74117088699341USD
- 2026-11-05: 78.02653237228394USD
- 2026-11-06: 78.02653237228394USD
- 2026-11-07: 80.81312015609741USD
- 2026-11-08: 85.13648007202148USD
- 2026-11-09: 96.52707338066101USD
- 2026-11-10: 67.12972091026306USD
- 2026-11-11: 60.165137292099004USD
- 2026-11-12: 64.36261729660035USD
- 2026-11-13: 202.58998936691285USD
- 2026-11-14: 96.13968727531433USD
- 2026-11-15: 90.56652885169983USD
- 2026-11-16: 62.74941287097931USD
- 2026-11-17: 62.96295869007111USD
- 2026-11-18: 90.71863053016664USD
- 2026-11-19: 90.71863053016664USD
- 2026-11-20: 94.969994165802USD
- 2026-11-21: 150.33999403533937USD
- 2026-11-22: 63.67999843883515USD
- 2026-11-23: 75.25419126281739USD
- 2026-11-24: 57.36657012958527USD
- 2026-11-25: 150.33999403533937USD
- 2026-11-26: 111.72999788208008USD
- 2026-11-27: 111.72999788208008USD
- 2026-11-28: 66.80999793605805USD
- 2026-11-29: 58.76547868556977USD
- 2026-11-30: 91.8599931591034USD
- 2026-12-01: 77.35325271530152USD
- 2026-12-02: 59.96058350753785USD
- 2026-12-03: 61.55999557514191USD
- 2026-12-04: 57.36657012958527USD
- 2026-12-05: 55.99463339118958USD
- 2026-12-06: 55.198992631340026USD
- 2026-12-07: 58.76547868556977USD
- 2026-12-08: 59.49999675502777USD
- 2026-12-09: 81.09933944396973USD
- 2026-12-10: 81.09933944396973USD
- 2026-12-11: 81.09933944396973USD
- 2026-12-12: 64.24348355407714USD
- 2026-12-13: 58.76547868556977USD
- 2026-12-14: 58.76547868556977USD
- 2026-12-15: 68.85999751091003USD
- 2026-12-16: 70.97999608860016USD
- 2026-12-17: 62.69246903362274USD
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Airport shuttle fee: USD 25 per vehicle (one-way)
- Nearby parking fee: USD 7 per night (328 ft away)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 30 per night
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Business centre
Room service
Tour desk
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Currency exchange
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Parking
Parking
Airport shuttle
Internet
Free wi-fi
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Packed lunches
Breakfast in the room
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Cycling
Bicycle Tour Information
Evening Entertainment
Terrace