Pueblo Bonito Montecristo Luxury Villas - All Inclusive

The villa was amazing and very spacious. There’s a shuttle to take you down to the main lobby when staying at the top of the mountain . The shuttle service can take you many places for free . There’s golf cart services as well that will take you around the resort.

We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the Villa! There is nothing to dislike at this resort, but the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour. Over all it’s a 10/10, book and enjoy, we sure did!

During our recent stay we were captivated by the beauty and well-maintained appearance of the property. However, our overall experience was marred by several shortcomings, particularly in terms of amenities and service. One of the major drawbacks of the hotel is the challenging contour of the land it is built upon. Getting between different areas within the property proved to be quite difficult, and we were forced to rely heavily on the shuttle service provided. Sadly, this inconvenience was amplified when we discovered that our villa was nearly a mile away from the main market building, making it an arduous walk, especially for our elderly parents who were unable to make the journey. Furthermore, the free shuttle ride to the sister properties was consistently full, severely limiting our options for exploring the surroundings without incurring additional expenses. Considering the price we paid for our stay, we expected better availability and reliability for such services. The pools on the property were disappointingly small, and to make matters worse, they were kept at a chilly temperature. This prevented children and even adults from enjoying a refreshing swim. Additionally, the beach adjacent to the hotel was not suitable for swimming, denying us the opportunity to indulge in a beachside experience altogether. The quality of the food at the hotel's restaurants was mediocre standard.

Best part is the view from the Villas. The facility is dated and needs a refresh. The check in staff and operators were marginally helpful. Dining options at Montechrsito are limited. You must go to other properties for options. You cannot Uber to or from your Villa as Uber is not allowed on property. You have to take a $20 cab ride one mile to the front gate then wait in Uber.

This property has potential. But the wait times for just about everything takes hours. Dinner takes hours. Getting a golf cart or ride takes 30-45 minutes and the resorts are far apart with long lines.

We have stayed 2 times this year (2023), January and June. Area - The MC area of the community is nice. It is Not Walkable. There are 2 phases to the villa , 1 is the original phase (older) units and phase 2 - newer. If you are wanting a golf cart to move around in - these are only allowed on the lower sections of either phases. Without a golf cart, you will need to wait for the transportation shuttle vans to move you around. These are not always the quickest. Alway verify and check in to make sure you have a ride back from where ever you go. Shuttles go to specific spots and do not automatically come back to your drop off unless you tell them. Villas - the newer villas are situated in a quieter location. Phase 1 on the lower area has the continuous noise of vans and truck struggling to make it up the hills. AC - the bedroom AC seem to not get as cool as the AC in the main living area. (Happened in both villas). Pool is warmed year round…this is great in the winter and fall but in June it is like a hot tub. Staff - once at the community the staff is great, attentive and pleasing. Trying to communicate via Expedia or directly via concierge email is a bit harder. Sales Staff - Sales group is at check in and will hound you to take the sales tour but are not overly pushy. Market - Great concept and food is good. Wish they would have a small sundry shop in the market. There is a small deli / shop in the Sunset beach resort for smaller items

This was our second time staying in the villas at Montecristo. The resort is beautiful and has much to offer. Dining options are great and shuttle transportation is prompt and drivers are courteous. The villas are spacious and the private pool and hot tub are top on our priority since pools in the resort are crowded. The villa was clean, but the floors needed to be mopped. The villas could also use some updating and TLC. Overall, great place and I would return.

Buen servicio, muy amables, sin embargo las villas están bastante viejas y la propiedad no tiene una alberca común agradable, hay que bajar al hotel y está muy lleno.

I’ve stayed here several times but this time the unit needed some upkeep. The water fountain to our unit was broken it was missing the upper portion so it looked terrible walking into our unit. Dining service to look a long time. Transportation inside the resort also took a very long time.

Loved the gorgeous property and the easy transportation across the property and sister properties

Room was indeed spotless! Stayed in a spacious villa that was cleaned every single day. The staff was very courteous and helpful. Our Concierge was a wizard - classic - speaks excellent English and knows everything.

House needs cleaning and updated. Pool dirty, needs touch ups. We have been many times and this unit was not as good

We stayed for girls trip 6/20-6/24. We used to love staying at Monte Cristo yearly until this year. We had a terrible experience. Our villa was supposed to be ocean view which it was not. Our Villa faced all dead bushes with no landscaping. We found cockroaches in the master bedroom and by the front door. Lower bedroom had no hot water. We had no phone service the day before we were leaving. We addressed all these concerns when we arrived to Alejandro Guzman, the guest service experience manager. Several times I asked for a supervisor or general manager and was told each time that there was no one on site. I sent two emails since we have arrived home to Alejandro and he has never once replied. Needless to say this will be the last time we ever stay at this Pueblo Bonito Monte Cristo. We asked for a different room or a credit and was told they only had one other room open, on the 3rd day of our trip that was no better. I reached out over a month before we arrived to see if we could get the same villa we had in the past, there was no response to that. I have sent so many friends/family to this place in the past Would like this email to be escalated to someone who cares. Cheryl Sommer

The rooms were clean . We loved having our own pool and spa. The views from the back deck are fabulous. The distance to the restaurants is a bit daunting. The room service worked ok but you have to work ahead since it took 35-40 minutes. The internet never worked while we were there.

Clean villa, staff and amenities.

This was our second time staying in the villas at Montecristo. The resort is beautiful and has much to offer. Dining options are great and shuttle transportation is prompt and drivers are courteous. The villas are spacious and the private pool and hot tub are top on our priority since pools in the resort are crowded. The villa was clean, but the floors needed to be mopped. The villas could also use some updating and TLC. Overall, great place and I would return.

The property itself was clean, upkept and pretty. However, our villa, was old and needs a definite upgrade. I am not one to complain or do a review on anything, but I spent a lot of money and expect a place w the times. Chunks of floor gone, patched walls, every faucet in every bathroom, old w lime around and on them. Dryer didn’t work, no laundry soap. Sorry but I feel if the owners of this particular villa should be told

There were ants, roaches, mildew, stained pillows, sheets, roaches, and ants in villa 159.

Broken toilet,unfinished painting, lights not working, broken knobs on cabinets, half ass cleaning of the luxury villa. When u pay this kind of money service and maintenance should be perfect.

Supplies like toilet paper were scarce, kitchen utensils were few and in very bad shape. We were told a person would come in the middle of our stay to do some cleaning, but nobody came to help with the cleaning. In general, whenever we asked anything about the property to the main office, they said that because this was a rental, they could do nothing. It was not clean in Expedia when we booked the property that this was a rental property. The lack of communication from the rental company make things more difficult than necessary, this was a disappointing experience given the price we paid for the property.

Room was indeed spotless! Stayed in a spacious villa that was cleaned every single day. The staff was very courteous and helpful. Our Concierge was a wizard - classic - speaks excellent English and knows everything.

We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the Villa! There is nothing to dislike at this resort, but the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour. Over all it’s a 10/10, book and enjoy, we sure did!

The veiw was not great, lots of construction going on right by us

I recently had the pleasure of staying at the Montecristo Villas at Pueblo Bonito, and I can confidently say it was one of the most luxurious and memorable experiences I’ve ever had. From the moment we arrived, we were treated like royalty. The check-in process was smooth and efficient, with friendly staff who made us feel right at home. Our villa was absolutely stunning. It featured spacious, elegantly decorated rooms with all the modern amenities you could ask for. The private infinity pool was a highlight, offering breathtaking views of the Pacific Ocean that made every sunrise and sunset a magical experience. The outdoor terrace with a hot tub and barbecue area was perfect for relaxing evenings. The resort itself has everything you could possibly need. We enjoyed delicious meals at the on-site restaurants, which offered a wide variety of cuisine, all of which was top-notch. The concierge service was incredibly helpful, arranging activities and excursions that made our stay even more special. Whether we wanted to explore the local culture, indulge in some shopping, or just relax on the pristine beaches, everything was easily accessible. One of the standout aspects of our stay was the impeccable service. Every staff member we encountered went above and beyond to ensure our comfort and satisfaction. From the housekeeping team who kept our villa spotless to the attentive poolside servers, the level of hospitality was truly exceptional. Montecristo Villas at Pueblo Bonito

The ocean view was absolutely stunning!!! I also loved the large space that they offered. The shuttle service was very prompt. I loved the staff over at the market they were all so fun and friendly

The rooms were clean . We loved having our own pool and spa. The views from the back deck are fabulous. The distance to the restaurants is a bit daunting. The room service worked ok but you have to work ahead since it took 35-40 minutes. The internet never worked while we were there.

We have stayed 2 times this year (2023), January and June. Area - The MC area of the community is nice. It is Not Walkable. There are 2 phases to the villa , 1 is the original phase (older) units and phase 2 - newer. If you are wanting a golf cart to move around in - these are only allowed on the lower sections of either phases. Without a golf cart, you will need to wait for the transportation shuttle vans to move you around. These are not always the quickest. Alway verify and check in to make sure you have a ride back from where ever you go. Shuttles go to specific spots and do not automatically come back to your drop off unless you tell them. Villas - the newer villas are situated in a quieter location. Phase 1 on the lower area has the continuous noise of vans and truck struggling to make it up the hills. AC - the bedroom AC seem to not get as cool as the AC in the main living area. (Happened in both villas). Pool is warmed year round…this is great in the winter and fall but in June it is like a hot tub. Staff - once at the community the staff is great, attentive and pleasing. Trying to communicate via Expedia or directly via concierge email is a bit harder. Sales Staff - Sales group is at check in and will hound you to take the sales tour but are not overly pushy. Market - Great concept and food is good. Wish they would have a small sundry shop in the market. There is a small deli / shop in the Sunset beach resort for smaller items

Phone and internet won’t work.

This was our second time staying in the villas at Montecristo. The resort is beautiful and has much to offer. Dining options are great and shuttle transportation is prompt and drivers are courteous. The villas are spacious and the private pool and hot tub are top on our priority since pools in the resort are crowded. The villa was clean, but the floors needed to be mopped. The villas could also use some updating and TLC. Overall, great place and I would return.

I found out the hard way that if you book through hotels.com you get the older places not the newer places. So we were up in the older section where a lot of the stuff is broken or not in such great condition. The whirlpool tub in the one bathroom did not work at all that's happened in the other room didn't work it's definitely not the same as the place I reviewed when I was there but maybe want to go and stay in that room and spend all that money.

Room was indeed spotless! Stayed in a spacious villa that was cleaned every single day. The staff was very courteous and helpful. Our Concierge was a wizard - classic - speaks excellent English and knows everything.

Property is clean and beautiful! The staff are great! Karen Diaz made sure we were taken care of the whole time. She was very quick to respond to our needs. Shuttle services and drivers were timely and very polite. Room service was also punctual! Our whole experience was great from start to finish! Will definitely recommend and visit again!

My family and I were at Pueblo Bonita during a category three hurricane. It was very scary. However, the staff was so accommodating even during the height of the storm. They made sure that my family had food and water, and that we were safe not one of the staff took the stress out on any of us. They were all so friendly and ups bearded during the entire situation. This happened on our last day of our vacation. We were stuck here for an extra two days During our entire stay, the staff was excellent and friendly. It was very easy to book excursions they were very helpful in every way my husband and I will be coming back here with our family at least once a year for the rest of our lives this was an amazing experience.

The property appeared to have staff shortages and the pool amenities were more than max capacity accross all of the Pueblo Bonito properties we visited. The Sunset Property closed pools for weddings and special events on the weekend we stayed. Be prepared to be inconvenienced by having to ride on a golf cart or in a van to get anywhere on the property(s). It is on a side of a mountain literally. Overall staff is very friendly and helpful...but frenzied due to the shear volumes of people they were caring for. Our 3 bd villa was cleaned 2 of the seven days we stayed and when we notified the front desk we were told by the front desk mgr, cleaning was not included it the expedia package only for the timeshare owners. Crazy comment...how were we suppose the get towels? Our package was over $5,000. If your looking for a "resort" experience this is not the property for you.

Staff was incredible

This property has potential. But the wait times for just about everything takes hours. Dinner takes hours. Getting a golf cart or ride takes 30-45 minutes and the resorts are far apart with long lines.

The service was horrible!!!! No customer service what’s so ever at the Monte Cristo!!!!! Horrible!! Rude and dismissive!! They lie about restaurant closing times and pretty much everything else!! Have been to this resort 3 times before and it was really disappointing the way the service has declined!! Probably will not return again. Many options in Cabo!!

Staff is always so nice and friendly! Go out of their way for us everytime we go!

Perfect location and relaxing quiet. The service was outstanding by the staff, and the food was great.

When we checked in we were told that our villa that was for “up to 10 all inclusive ” wasn’t actually up to 10. We paid another 3k+ dollars because all inclusive wasn’t included in that. Management was no help and the girl that was helping us who said she was the reception manager was extremely rude. She was trying to give us analogies on why we were in the wrong but they didn’t make sense. When we got to our villa it had ants and little tiny bugs everywhere. The ice maker didn’t make ice and so we had to request it. The cleaners that came daily were great and so was Alex who we went through for anything we needed. We rented a golf cart for the week and I don’t think it’s worth it. They tell you that you’re able to take it anywhere in the resort but you can’t. The food has gone down hill since we were there two years ago. The best thing we found was brunch at the golf course. Dinner there for an up charge was also an option and was worth it! Service by the pools was pretty good as well. Due to the up charge, front desk girl who was so rude, bugs, and the food quality I wouldn’t go back.

We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the Villa! There is nothing to dislike at this resort, but the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour. Over all it’s a 10/10, book and enjoy, we sure did!

Best part is the view from the Villas. The facility is dated and needs a refresh. The check in staff and operators were marginally helpful. Dining options at Montechrsito are limited. You must go to other properties for options. You cannot Uber to or from your Villa as Uber is not allowed on property. You have to take a $20 cab ride one mile to the front gate then wait in Uber.

Good location

loved the privacy

We stayed at a lovely villa in MonteCristo. It was an amazing view and so peaceful. Away from the party crowd noise. We loved the private pool. The shuttle service to the other resort amenities was very convenient.

The ocean view was absolutely stunning!!! I also loved the large space that they offered. The shuttle service was very prompt. I loved the staff over at the market they were all so fun and friendly

We have stayed 2 times this year (2023), January and June. Area - The MC area of the community is nice. It is Not Walkable. There are 2 phases to the villa , 1 is the original phase (older) units and phase 2 - newer. If you are wanting a golf cart to move around in - these are only allowed on the lower sections of either phases. Without a golf cart, you will need to wait for the transportation shuttle vans to move you around. These are not always the quickest. Alway verify and check in to make sure you have a ride back from where ever you go. Shuttles go to specific spots and do not automatically come back to your drop off unless you tell them. Villas - the newer villas are situated in a quieter location. Phase 1 on the lower area has the continuous noise of vans and truck struggling to make it up the hills. AC - the bedroom AC seem to not get as cool as the AC in the main living area. (Happened in both villas). Pool is warmed year round…this is great in the winter and fall but in June it is like a hot tub. Staff - once at the community the staff is great, attentive and pleasing. Trying to communicate via Expedia or directly via concierge email is a bit harder. Sales Staff - Sales group is at check in and will hound you to take the sales tour but are not overly pushy. Market - Great concept and food is good. Wish they would have a small sundry shop in the market. There is a small deli / shop in the Sunset beach resort for smaller items

Gorgeous villa, lots of food options, great for families. If you want to be in the thick of the action, it is not for you, but for a family who wants some space to stretch out, it was perfect!

We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the villa! There is nothing to dislike at this resort, I would say the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour. Overall, it’s a 10/10 book and enjoy, we sure did!

Perfect location and relaxing quiet. The service was outstanding by the staff, and the food was great.

This was our third year at Monte Cristo Estates we love this place!! This time we were disappointed in the restaurants sometimes food was even ice cold menu options were not all available either

Too many flies. Everywhere that we went to eat there were flies. Even when we sat inside to eat, there were flies.

We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the Villa! There is nothing to dislike at this resort, but the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour. Over all it’s a 10/10, book and enjoy, we sure did!

Best part is the view from the Villas. The facility is dated and needs a refresh. The check in staff and operators were marginally helpful. Dining options at Montechrsito are limited. You must go to other properties for options. You cannot Uber to or from your Villa as Uber is not allowed on property. You have to take a $20 cab ride one mile to the front gate then wait in Uber.

The property is old and not well maintain, we had a rauch in teh bedroom flying around, the water they use to water the landscaping is not clean and smells like sewage. The villa was in really bad conditions, the BBQ was extremely dirty, the pool had thousands of tiles missing. The service at the front desk is very unfriendly and they just don't smile at all. The restaurants Are extremely busy, you have to make lines of 45 minutes to get food that takes other 30 minutes to be served and with bad attitude. Overall is a 6 for me. I will never be back there!

Our Family absolutely loves staying at Monte Cristo. We feel spoiled and relaxed. Sunday Brunch is like no other. The Market is a must. Public pools are full of fun and activity. Private pool in each unit is priceless.

I recently had the pleasure of staying at the Montecristo Villas at Pueblo Bonito, and I can confidently say it was one of the most luxurious and memorable experiences I’ve ever had. From the moment we arrived, we were treated like royalty. The check-in process was smooth and efficient, with friendly staff who made us feel right at home. Our villa was absolutely stunning. It featured spacious, elegantly decorated rooms with all the modern amenities you could ask for. The private infinity pool was a highlight, offering breathtaking views of the Pacific Ocean that made every sunrise and sunset a magical experience. The outdoor terrace with a hot tub and barbecue area was perfect for relaxing evenings. The resort itself has everything you could possibly need. We enjoyed delicious meals at the on-site restaurants, which offered a wide variety of cuisine, all of which was top-notch. The concierge service was incredibly helpful, arranging activities and excursions that made our stay even more special. Whether we wanted to explore the local culture, indulge in some shopping, or just relax on the pristine beaches, everything was easily accessible. One of the standout aspects of our stay was the impeccable service. Every staff member we encountered went above and beyond to ensure our comfort and satisfaction. From the housekeeping team who kept our villa spotless to the attentive poolside servers, the level of hospitality was truly exceptional. Montecristo Villas at Pueblo Bonito

This property has potential. But the wait times for just about everything takes hours. Dinner takes hours. Getting a golf cart or ride takes 30-45 minutes and the resorts are far apart with long lines.

Gorgeous villa, lots of food options, great for families. If you want to be in the thick of the action, it is not for you, but for a family who wants some space to stretch out, it was perfect!

The stay here was excellent. It was so quiet at our own villa. The dining options with the all inclusive plan were great. Food and staff were wonderful. Look forward to returning in the future.