Is parking available at the hotel?

Parking is available at the hotel, and it includes valet parking services. Guests may need to inquire about any associated costs.

What type of breakfast is offered and what are the serving hours?

Breakfast is available, and guests can enjoy it in their rooms. The specific serving hours are not mentioned, so it is advisable to check with the hotel directly.

What are the check-in and check-out times?

Check-in time is at 15:00, and check-out time is at 11:00. Early check-in and late check-out may be available upon request, but additional charges could apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of EUR 70 per vehicle (one way). Guests should contact the hotel with their arrival details to arrange the transfer.

What accessibility features are available for guests with disabilities?

The hotel offers step-free entrances and wheelchair-accessible facilities. Specific details about accessible rooms and bathrooms are not provided, so it is recommended to contact the hotel for further information.

What is the hotel's location in relation to key landmarks?

The hotel is located in the heart of Lucca, just steps from Lucca Courthouse and Palazzo Mansi National Museum. It is approximately 12.3 miles from the Leaning Tower and 13 miles from the Arno River. Public transport options are available nearby.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel. However, all guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 30.0 per night. Advance request or confirmation may be required for availability.

Hotel Palazzo Alexander

What guests think

Across many recent reviews, Hotel Palazzo Alexander stands out for exceptionally welcoming, hands-on hospitality, a generous made-to-order breakfast, and a convenient, central setting inside Lucca’s walls that makes it easy to walk to restaurants, sights, and shops.

Guests describe classic palazzo-style rooms as comfortable, with several noting spacious layouts, balconies or views, and effective air conditioning. Access by car can be challenging on narrow streets, but staff assistance and nearby paid parking are frequently mentioned. Cleanliness earns praise, with only occasional remarks about dated elements or minor bathroom maintenance. Expect a charming, centrally located base with standout service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking can be arranged nearby and is often paid, with staff frequently assisting, but reaching the hotel by car and navigating narrow streets can be challenging.

Related guest reviews

6

Sean

Aug 3, 2024

·

Stayed 1 night

Getting to the hotel is tricky with luggage. The streets are very narrow and leaving your car overnight in a parking lot several blocks away is a little scary. The entire area of Lucca is very old, so it is no surprise that the hotel is older. However the rooms were air conditioned which we were very thankful for. The staff was amazing and the cook to order breakfast was a pleasant surprise.

10

Hagen V

Apr 7, 2023

·

Stayed 1 night

The Hotel is very nice, but very hard to get to if you have a car. The Staff was terrific and our stay was very pleasant

10

Susan

Jun 6, 2024

·

Stayed 1 night

The staff are delightful-efficient, welcoming and focused on each guest. It is located close to the city wall and is an easy walk everywhere Attractive room with views over terracotta tiles to distant hills Parking was $25 per night for a compact car - arranged in advance. Hotel staff parked for us Thoroughly recommended

10

Jane

Jun 30, 2023

·

Stayed 1 night

Gabriel and his staff were amazing. He assisted us with parking and went above and beyond. The other staff members were also kind, friendly and helpful. We will return to this wonderful hotel and the town of Lucca.

10

Susan L

Jul 28, 2024

·

Stayed 1 night

Beautiful hotel in a great location inside the walls of Lucca. We unloaded our car in front of the hotel with the gracious help of the staff, parking was close by and comfortable to get to. The rooms were clean, comfortable and we had a wonderful stay. Breakfast was delicious, scrambled eggs & bacon, kids had yummy pancakes and the service was amazing. We will return!

10

Dino

Apr 9, 2023

·

Stayed 2 nights

Wonderful stay at the Palazzo Alexander. The room was very comfortable, breakfast was amazing, and the staff was super helpful with dining options and helping with parking for the car. The location is great to explore Lucca. Would definitely stay again!

10

Karen

Apr 28, 2023

·

Stayed 3 nights

Beautiful place to stay inside the walls of Lucca. Paulo was a wonderful help with the car once we found the hotel. He definitely went above and beyond to assist. All the staff were pleasant and helpful.

10

Adam E

Sep 7, 2023

·

Stayed 3 nights

We stayed 3 nights. Excellent hotel inside the city walls. The reception and check in went very smoothly. We had a rental car and the parking garage worked out fine. The front desk and breakfast staff were most helpful. Live is a beautiful city, very walkable. We would definitely return and stay here again. Thank you for making our stay so pleasing!

10

Jennifer

Aug 25, 2025

·

Stayed 1 night

Such a charming experience ! Be patient about the car & parking because it’s worth it ! Endless dining & shopping just steps away from this little gem. Our first visit to Italy & so happy that this was our choice for the first night !

10

Georg

Nov 19, 2024

·

Stayed 3 nights

The Palazzo Alexander absolutely sweetened our stay in Lucca. The hotel is quite centrally located, not very big, but very cozy and royally furnished. Our room was spacious and clean. The breakfast was also delicious and parts of it were served fresh at the table. The staff were super friendly and helpful. I had concerns about parking in Lucca and when I phoned the day before arrival they made sure that I could park my car safely and close to the hotel, which, to be fair, cost 25 euros a night, but it was worth it to have a safe and monitored parking space for my car. An extra mention goes to Roberto, who served us so incredibly kindly at the bar and at breakfast and gave us such a nice goodbye. We will gladly come back another time.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are consistently described as clean and well-kept, with only occasional comments about dated elements or minor bathroom maintenance.

Related guest reviews

8

Kathleen

Jun 3, 2024

·

Stayed 1 night

we loved the breakfast. And the beds were soft and comfy. It was an old building but very charming. The staff was very helpful. The bathroom has some deferred maintenance. The showerhead does not stay in place. And the sink stopper doesn’t work. but overall, we had a very pleasant day and we got to see Eric Clapton who was in town.

6

Tarek

Oct 12, 2023

·

Stayed 1 night

Very good location, very friendly staff, hotel needs refurbishment

10

Andrea

Feb 23, 2024

·

Stayed 1 night

What a lovely property in a charming corner of Lucca!. We got a corner room that is spacious and quite. The bed is so comfortable. The staff is kind a very helpful. I wish we were staying longer.

10

Joacim David

Aug 8, 2025

·

Stayed 4 nights

Very friendly staff with excellent service. Delicious breakfast, lovely room with well-functioning air conditioning. Clean and fresh. A hotel that is truly recommended.

10

Natasha

May 19, 2023

·

Stayed 1 night

Palazzo Alexander is a wonderful small hotel. Beautifully decorated in an elegant, classic style. Our room had beautiful inlaid wood furniture. The bathroom was spacious with a very good shower. The breakfast buffet was wonderful and included made to order eggs with bacon. The staff was very friendly and helpful. The hotel is located near key sights. We would definitely stay here again and highly recommend this hotel.

10

Laurie

Mar 17, 2024

·

Stayed 1 night

such a beautiful hotel in such a pretty city. I loved my stay. The staff was wonderful and the room comfortable. The bed was great.

10

Tiziano

Nov 27, 2023

·

Stayed 1 night

Un hotel gestito in maniera impeccabile, personale gentilissimo e sempre pronto ad aiutare ed assistere l'ospite. Siamo stati solo una notte, ma siamo comunque rimasti piacevolmente sorpresi. La colazione poi, servita al piatto, è abbondante e squisita. Infine la struttura, si presta anche per soggiorni di famiglie con bambini piccoli (come nel nostro caso, 9 mesi). Anche in questo frangente abbiamo ricevuto massima disponibilità e gentilezza. Super consigliato.

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10

Gina

Mar 3, 2024

·

Stayed 2 nights

Hotel al centro del centro storico, camere ampie e ben pulite per un piacevole soggiorno. Personale all’accoglienza gentile e attento, ottima la colazione servita.

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10

Maria

Dec 14, 2022

·

Stayed 1 night

Ottimo soggiorno, la camera ampia, confortevole e pulitissima, molto apprezzato il cuscino supplementare imbustato e i vari punti di appoggio nel bagno. La camera è arredata in modo classico ma è molto funzionale dotata di minibar, cassaforte e necessario per caffè. Il sig Mario gentilissimo e disponibile ad ogni nostra esigenza. Sicuramente tornerò in questo hotel se mi capiterà di ritornare a Lucca

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10

Georg

Nov 19, 2024

·

Stayed 3 nights

The Palazzo Alexander absolutely sweetened our stay in Lucca. The hotel is quite centrally located, not very big, but very cozy and royally furnished. Our room was spacious and clean. The breakfast was also delicious and parts of it were served fresh at the table. The staff were super friendly and helpful. I had concerns about parking in Lucca and when I phoned the day before arrival they made sure that I could park my car safely and close to the hotel, which, to be fair, cost 25 euros a night, but it was worth it to have a safe and monitored parking space for my car. An extra mention goes to Roberto, who served us so incredibly kindly at the bar and at breakfast and gave us such a nice goodbye. We will gladly come back another time.

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AI-generated summary based on recent guest reviews

Rooms

Classic palazzo-style rooms are generally comfortable; several are spacious and some have balconies or pleasant views, with effective air conditioning noted in hot weather. A few guests mentioned size variations or minor maintenance issues.

Related guest reviews

10

Corydon

Oct 19, 2025

·

Stayed 3 nights

Staff was great, all spoke English always trying to make our stay memorable. Decor is old Italian but very functional. Mario was great, ran out to bring our luggage upon our arrival, took up to our room and explained how everything worked. Would not hesitate to stay there again

8

Kathleen

Jun 3, 2024

·

Stayed 1 night

we loved the breakfast. And the beds were soft and comfy. It was an old building but very charming. The staff was very helpful. The bathroom has some deferred maintenance. The showerhead does not stay in place. And the sink stopper doesn’t work. but overall, we had a very pleasant day and we got to see Eric Clapton who was in town.

10

Robert

Dec 5, 2023

·

Stayed 2 nights

Old world charm. The room was spacious with a great balcony. People were very friendly and the breakfast was great.

10

Constantine

Aug 30, 2024

·

Stayed 3 nights

Great stay! The rooms are big with a Tuscan Palazzo feel. Gabriel and his father are really helpful guiding you with restaurants and around the city. Good breakfast, gentleman serving in the morning is very nice. It was a lovely stay!

10

Shelley

Aug 13, 2024

·

Stayed 1 night

Perfectly charming and friendly, we had a lovely time at this well located and comfortable hotel in Lucca. Very helpful staff. It was very, very hot but our room was just cool enough. Would definitely come back.

10

Neil

Oct 2, 2024

·

Stayed 3 nights

Very friendly, helpful and professional staff. Beautiful lobby area where a delicious breakfast is served. We stayed in the Tosca Room which has a balcony overlooking Lucca and the surrounding hills; very unique for inside the wall. We would love to come back again.

10

Andrea

Feb 23, 2024

·

Stayed 1 night

What a lovely property in a charming corner of Lucca!. We got a corner room that is spacious and quite. The bed is so comfortable. The staff is kind a very helpful. I wish we were staying longer.

10

Susan

Jun 6, 2024

·

Stayed 1 night

The staff are delightful-efficient, welcoming and focused on each guest. It is located close to the city wall and is an easy walk everywhere Attractive room with views over terracotta tiles to distant hills Parking was $25 per night for a compact car - arranged in advance. Hotel staff parked for us Thoroughly recommended

10

Ann

Jul 17, 2023

·

Stayed 1 night

Room was spacious and nice Kimg size bed. Bathroom was nice size too. It was very quaint abd staff were very helpful. Staff were helpful ahd the daytime front desk spoje English very well.

10

Maria

Dec 14, 2022

·

Stayed 1 night

Ottimo soggiorno, la camera ampia, confortevole e pulitissima, molto apprezzato il cuscino supplementare imbustato e i vari punti di appoggio nel bagno. La camera è arredata in modo classico ma è molto funzionale dotata di minibar, cassaforte e necessario per caffè. Il sig Mario gentilissimo e disponibile ad ogni nostra esigenza. Sicuramente tornerò in questo hotel se mi capiterà di ritornare a Lucca

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, proactive, and personal, with the family-run team assisting with luggage, parking, restaurant bookings, and taxis. English is commonly spoken at the front desk.

Related guest reviews

10

Corydon

Oct 19, 2025

·

Stayed 3 nights

Staff was great, all spoke English always trying to make our stay memorable. Decor is old Italian but very functional. Mario was great, ran out to bring our luggage upon our arrival, took up to our room and explained how everything worked. Would not hesitate to stay there again

10

Teresa

Jun 14, 2023

·

Stayed 7 nights

The hotel was lovely! The staff were fun, friendly, helpful and considerate. We stayed in Lucca for 7 nights and the staff and included breakfast each morning set the Palazzo Alexander apart!

10

PAUL

Aug 17, 2023

·

Stayed 4 nights

I have been to this magnificent hotel before and the service is so friendly. One of the highlights was the magnificent breakfast; never rushed and always fresh as fresh can be. Paulo went out of his way to set up taxi and restaurant bookings and Mario, as always, was a lovely host...a gentleman with a lovely way with the customers.

10

Bill

Apr 30, 2025

·

Stayed 2 nights

Excellent, conveniently located. extensive free breakfast included. Delightful, helpful staff. Highly recommend!!!

10

Greg

Jul 28, 2023

·

Stayed 1 night

The staff are very warm and courteous and truly make you feel welcome. We were met at the front door of the hotel and our luggage was brought to our room. We were also allowed to check into our room early which was very much appreciated. The room is lovely and elegantly furnished too,

10

Jane

Jun 30, 2023

·

Stayed 1 night

Gabriel and his staff were amazing. He assisted us with parking and went above and beyond. The other staff members were also kind, friendly and helpful. We will return to this wonderful hotel and the town of Lucca.

10

William

Oct 16, 2023

·

Stayed 2 nights

Wonderful staff, warm, knowledgable, helpful.

10

Nicholas

Jul 11, 2024

·

Stayed 2 nights

Perhaps one of the best decisions my wife and I made on our trip was staying at Palazzo Alexander. A family owned and operated hotel whose staff was friendly, accommodating, helpful, and kind. We wish we had booked a longer stay, and it is located in a very charming part of the old town of Lucca, very walkable to many restaurants, shopping, and attractions. Will for sure stay here again.

10

Carole

Jul 6, 2024

·

Stayed 3 nights

We liked everything about this Hotel. From the moment we arrived, the owner was very helpful with recommending places to visit in Lucca. All the staff were helpful and the location of the Hotel was great. Excellent attention to detail and the breakfast was of quality and plentiful.

10

Georg

Nov 19, 2024

·

Stayed 3 nights

The Palazzo Alexander absolutely sweetened our stay in Lucca. The hotel is quite centrally located, not very big, but very cozy and royally furnished. Our room was spacious and clean. The breakfast was also delicious and parts of it were served fresh at the table. The staff were super friendly and helpful. I had concerns about parking in Lucca and when I phoned the day before arrival they made sure that I could park my car safely and close to the hotel, which, to be fair, cost 25 euros a night, but it was worth it to have a safe and monitored parking space for my car. An extra mention goes to Roberto, who served us so incredibly kindly at the bar and at breakfast and gave us such a nice goodbye. We will gladly come back another time.

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AI-generated summary based on recent guest reviews

Location

Centrally located inside Lucca’s walls, it is an easy walk to restaurants, shops, and sights. Access by car can be tricky on narrow streets.

Related guest reviews

6

Sean

Aug 3, 2024

·

Stayed 1 night

Getting to the hotel is tricky with luggage. The streets are very narrow and leaving your car overnight in a parking lot several blocks away is a little scary. The entire area of Lucca is very old, so it is no surprise that the hotel is older. However the rooms were air conditioned which we were very thankful for. The staff was amazing and the cook to order breakfast was a pleasant surprise.

10

John

Jun 28, 2024

·

Stayed 6 nights

Comfortable rooms, friendly and attentive staff, especially breakfast service. Good location within the walls and quick and easy walking to main piazzas, restaurants, bars, etc.

10

Bolivar

Jul 16, 2024

·

Stayed 3 nights

Palazzo Alexander has an excellent location for easy access to Lucca`s sights, and provides a comfortable, nicely elegant setting to its customers. The staff is welcoming, helpful and very friendly. Our room had plenty of light and space. We will be pleased to return.

10

Susan

Jun 6, 2024

·

Stayed 1 night

The staff are delightful-efficient, welcoming and focused on each guest. It is located close to the city wall and is an easy walk everywhere Attractive room with views over terracotta tiles to distant hills Parking was $25 per night for a compact car - arranged in advance. Hotel staff parked for us Thoroughly recommended

10

Frank

Jun 15, 2024

·

Stayed 3 nights

Excellent location. Charming building. Very helpful staff.

10

Nicholas

Jul 11, 2024

·

Stayed 2 nights

Perhaps one of the best decisions my wife and I made on our trip was staying at Palazzo Alexander. A family owned and operated hotel whose staff was friendly, accommodating, helpful, and kind. We wish we had booked a longer stay, and it is located in a very charming part of the old town of Lucca, very walkable to many restaurants, shopping, and attractions. Will for sure stay here again.

10

gareth

Nov 25, 2025

·

Stayed 2 nights

Excellent location, breakfast was great and all of the staff were amazing. A wonderful hotel and I would recommended as a base for exploring Lucca

10

Alytheia

Oct 29, 2025

·

Stayed 1 night

Great hotel, great staff, close to everything

10

Anne

Jun 4, 2024

·

Stayed 3 nights

Delightful hotel . So beautiful and comfortable easy to walk everywhere. Highly recommend

10

Huana

May 13, 2024

·

Stayed 2 nights

Wonderful location and staff!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a highlight, frequently described as plentiful and delicious, with made-to-order options and attentive table service.

Related guest reviews

10

Neil

Oct 2, 2024

·

Stayed 3 nights

Very friendly, helpful and professional staff. Beautiful lobby area where a delicious breakfast is served. We stayed in the Tosca Room which has a balcony overlooking Lucca and the surrounding hills; very unique for inside the wall. We would love to come back again.

10

Bill

Apr 30, 2025

·

Stayed 2 nights

Excellent, conveniently located. extensive free breakfast included. Delightful, helpful staff. Highly recommend!!!

10

Natasha

May 19, 2023

·

Stayed 1 night

Palazzo Alexander is a wonderful small hotel. Beautifully decorated in an elegant, classic style. Our room had beautiful inlaid wood furniture. The bathroom was spacious with a very good shower. The breakfast buffet was wonderful and included made to order eggs with bacon. The staff was very friendly and helpful. The hotel is located near key sights. We would definitely stay here again and highly recommend this hotel.

10

kenneth

May 26, 2024

·

Stayed 3 nights

Lovely hotel. Fabulous breakfast. Staff were very friendly and helpful . Great location in a lovely area .

10

kristi

Apr 23, 2024

·

Stayed 1 night

Beautiful stay. The service here was as lovely as anything I’ve had at any 5 star hotel. It is old, but if you appreciate that, this is a wonderful place. The breakfast was lovely as well.

10

Susan L

Jul 28, 2024

·

Stayed 1 night

Beautiful hotel in a great location inside the walls of Lucca. We unloaded our car in front of the hotel with the gracious help of the staff, parking was close by and comfortable to get to. The rooms were clean, comfortable and we had a wonderful stay. Breakfast was delicious, scrambled eggs & bacon, kids had yummy pancakes and the service was amazing. We will return!

10

gareth

Nov 25, 2025

·

Stayed 2 nights

Excellent location, breakfast was great and all of the staff were amazing. A wonderful hotel and I would recommended as a base for exploring Lucca

10

jane

Aug 18, 2025

·

Stayed 1 night

Beautiful quaint little hotel… lovely cooked breakfast to order. Roberto & the rest of staff amazing!

10

David

Oct 22, 2024

·

Stayed 1 night

Hotel Alexander is a gem of a property, beautifully restored and well-maintained. Staff is extremely friendly and helpful. Generous American style breakfast. Highly recommend for anyone visiting Lucca.

10

Georg

Nov 19, 2024

·

Stayed 3 nights

The Palazzo Alexander absolutely sweetened our stay in Lucca. The hotel is quite centrally located, not very big, but very cozy and royally furnished. Our room was spacious and clean. The breakfast was also delicious and parts of it were served fresh at the table. The staff were super friendly and helpful. I had concerns about parking in Lucca and when I phoned the day before arrival they made sure that I could park my car safely and close to the hotel, which, to be fair, cost 25 euros a night, but it was worth it to have a safe and monitored parking space for my car. An extra mention goes to Roberto, who served us so incredibly kindly at the bar and at breakfast and gave us such a nice goodbye. We will gladly come back another time.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $137	13 $124	14 $199
15 $101	16 $103	17 $101	18 $101	19 $101	20 $123	21 $147
22 $97	23 $97	24 $101	25 $97	26 $101	27 $101	28 $101
29 $94	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
		1 $101	2 $101	3 $112	4 $139	5
6 $139	7 $137	8 $89	9 $89	10 $89	11 $108	12 $109
13 $90	14 $90	15 $89	16	17	18	19
20	21	22	23	24	25	26
27	28 $177	29 $177	30 $210	31

Hotel Palazzo Alexander

About this property

Location

Room options

Double Room Single Use

Triple Room

Standard Double Room

Junior Suite Tosca with Balcony

Family Room

Junior Suite

Guest reviews of Hotel Palazzo Alexander

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Palazzo Alexander

Prices for upcoming dates

Business details