Name: The Ritz-Carlton, Charlotte
Address: 201 East Trade Street, Second Ward, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: $640–$6,379 per night
Rating: 9.05

What guests think

Across recent reviews, The Ritz-Carlton, Charlotte earns strong praise for warm, attentive service and comfortable, attractive rooms, with many guests highlighting special touches for celebrations, while a central downtown location makes it convenient for events and dining.

Several comments note street noise in some rooms and occasional service hiccups such as delayed check-in, slow or cold room service, and less friendly spa interactions. Facilities feedback mentions an impressive spa and a good lounge bar, though one review reported the pool and gym were closed. Cleanliness is generally rated well, with an isolated report of stained carpet, and a few guests found the hotel expensive. Overall, expect an upscale city hotel experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the spa positively and appreciate the lounge bar and valet service. One review reported the pool and gym were closed.

Related guest reviews

10

Eric

Jan 28, 2024

·

Stayed 1 night

Staff was very hospitable and several amenities available for guest.

10

Ashley

Jan 22, 2024

·

Stayed 1 night

Overall ok stay. Staff at front desk and valet friendly. Spa Staff not as friendly and seemed bothered to show me around the Spa. Bar food was good, but slow service. Loud outside our room

10

Rachel

Oct 16, 2023

·

Stayed 1 night

Absolutely loved our stay! Room service was amazing. The new spa was incredible. 10/10

6

Juan

Nov 28, 2024

·

Stayed 1 night

Property located in Downtown…Beautiful room. However, there is always room for a better service including the welcome amenities

4

Giovanna

Sep 29, 2024

·

Stayed 1 night

Terribly noisy. Couldn’t get a good nights rest due to the loud noise. Our room faced the street, but even on the highest floor, the noise was still unbearable. For over $600 a night, this I was definitely not worth it. The staff is very kind and the Punch Bowl is a great lounge bar.

10

Helberth

May 12, 2024

·

Stayed 1 night

I stayed here with my fiance for our engament celebration and I have no words to describe how amazing everyone at the Ritz was, their kindness, efficiency, excellent service is the best one we've ever had. The went above and beyond in every single detail and I cant be more thankful. There was no waiting time for the Valet and everything was timely. Thank you!!! You helpe us made this event unforgettable!

10

Edward

Aug 18, 2024

·

Stayed 2 nights

Great stay! From the dining options to the amazing staff. The attention to detail was top notch.

6

martha

Jul 18, 2023

·

Stayed 2 nights

no ammenities, pool closed no gym

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally described as clean. A few guests noted maintenance or wear issues such as stained carpet and nonfunctional in-room equipment.

Related guest reviews

2

Avelyn

Jul 20, 2023

·

Stayed 2 nights

This was my first time staying at the Ritz and will be my last. I was really disappointed in this stay. I stayed for 2 nights for work and wanted to treat myself to a luxury experience. Firstly, I was placed in a room I didn’t book. The room was fine but it was really dated. The remotes to the TVs are not responsive. The phone didn’t work. There was some sound coming from the vent and I didn’t get any sleep. One of my room service orders was completely wrong. I just expected better. The Ivys down the street is so much better

6

Amy

May 20, 2022

·

Stayed 1 night

The staff behind the desk was unsure how long it took to get to the airport, the room had very stained carpet, and the whole place needs an update. Disappointing for an expensive name brand.

8

Zach

Mar 27, 2023

·

Stayed 1 night

Property was clean and staff were awesome!!!

10

Clarrissa

Apr 19, 2025

·

Stayed 1 night

It was very nice and clean. The staff was very friendly.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and attractive, with several mentions of exceptionally comfortable beds. Some guests experienced street noise, and a few found the décor dated.

Related guest reviews

2

Avelyn

Jul 20, 2023

·

Stayed 2 nights

This was my first time staying at the Ritz and will be my last. I was really disappointed in this stay. I stayed for 2 nights for work and wanted to treat myself to a luxury experience. Firstly, I was placed in a room I didn’t book. The room was fine but it was really dated. The remotes to the TVs are not responsive. The phone didn’t work. There was some sound coming from the vent and I didn’t get any sleep. One of my room service orders was completely wrong. I just expected better. The Ivys down the street is so much better

6

Juan

Nov 28, 2024

·

Stayed 1 night

Property located in Downtown…Beautiful room. However, there is always room for a better service including the welcome amenities

10

Caroline

Apr 23, 2024

·

Stayed 1 night

Wonderful! The MOST COMFY BEDS EVER!!! Paid for 5 hours of blissful sleep right before my 7am flight. WORTH IT!

8

Benita

Sep 23, 2025

·

Stayed 2 nights

We had a wonderful time. Our room was absolutely beautiful.!

4

Giovanna

Sep 29, 2024

·

Stayed 1 night

Terribly noisy. Couldn’t get a good nights rest due to the loud noise. Our room faced the street, but even on the highest floor, the noise was still unbearable. For over $600 a night, this I was definitely not worth it. The staff is very kind and the Punch Bowl is a great lounge bar.

6

Amy

May 20, 2022

·

Stayed 1 night

The staff behind the desk was unsure how long it took to get to the airport, the room had very stained carpet, and the whole place needs an update. Disappointing for an expensive name brand.

8

Philip

Apr 23, 2022

·

Stayed 1 night

The bed was extremely comfortable.

10

Christene

Aug 9, 2022

·

Stayed 3 nights

Most amazing stay I have ever had at a hotel. Top notch rooms and service

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and willing to go above and beyond, with effective issue resolution and smooth valet. However, reports include delayed check-in and occasional slow or inaccurate dining service, plus one less welcoming spa interaction.

Related guest reviews

10

Scott

Mar 5, 2025

·

Stayed 1 night

Our room wasn’t available at 4:00 PM But they made it right by buying us food & drinks.

8

Joseph

Jan 20, 2025

·

Stayed 2 nights

Friendly and responsive staff. Management does work to make some shortcomings whole.

6

Juan

Nov 28, 2024

·

Stayed 1 night

Property located in Downtown…Beautiful room. However, there is always room for a better service including the welcome amenities

10

Helberth

May 12, 2024

·

Stayed 1 night

I stayed here with my fiance for our engament celebration and I have no words to describe how amazing everyone at the Ritz was, their kindness, efficiency, excellent service is the best one we've ever had. The went above and beyond in every single detail and I cant be more thankful. There was no waiting time for the Valet and everything was timely. Thank you!!! You helpe us made this event unforgettable!

10

Edward

Aug 18, 2024

·

Stayed 2 nights

Great stay! From the dining options to the amazing staff. The attention to detail was top notch.

10

Clarrissa

Apr 19, 2025

·

Stayed 1 night

It was very nice and clean. The staff was very friendly.

10

Bill

Sep 19, 2025

·

Stayed 1 night

First-class in every respect although THE most expensive place I've ever stayed. Everyone there helpful and kind!!

2

Randal

Jun 30, 2022

·

Stayed 1 night

The hotel asked what time I would be arriving and I told them 2PM. I arrived at 2 and they said they would let me know and they guaranteed 4PM check in. I saw people come straight in and get their room. I asked again at 4:30 and they said they would let me know when it was ready. I had to fuss, after they told me it was first come, first serve and I told them I saw people come in and get their room. I finally got another room. I got a text at 7:48 saying my room original room was ready. My concert started at 4. Horrible experience!!

10

Elan

Nov 16, 2025

·

Stayed 2 nights

Great service!

10

Lawrence

Dec 22, 2024

·

Stayed 2 nights

All I can say is if you’ve never had the experience at the Ritz Carlton? You need to have one! Yes, I tipped everybody at least 10 bucks for everything they did for me, but you know what? They treated my lady like royalty and they treated me the same way. I have never felt more important for being just an average guy in my life. This was a celebration of my girlfriend‘s divorce after three years, and yes, we definitely bougie it up! The staff made the room all romantic for me while we were out to dinner and surprised her as she walked through the door. Pretty much you ask them to do anything and will bend over backwards to make sure that they get it done.

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AI-generated summary based on recent guest reviews

Location

Downtown location is praised for convenience. Some rooms pick up street noise.

Related guest reviews

6

Juan

Nov 28, 2024

·

Stayed 1 night

Property located in Downtown…Beautiful room. However, there is always room for a better service including the welcome amenities

10

Sloane

Dec 16, 2024

·

Stayed 3 nights

Excellent location. Friendly staff.

4

Giovanna

Sep 29, 2024

·

Stayed 1 night

Terribly noisy. Couldn’t get a good nights rest due to the loud noise. Our room faced the street, but even on the highest floor, the noise was still unbearable. For over $600 a night, this I was definitely not worth it. The staff is very kind and the Punch Bowl is a great lounge bar.

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AI-generated summary based on recent guest reviews

Dining

On-site dining and room service earn compliments, but multiple comments cite slow service, cold delivery, or incorrect orders.

Related guest reviews

10

Scott

Mar 5, 2025

·

Stayed 1 night

Our room wasn’t available at 4:00 PM But they made it right by buying us food & drinks.

2

Avelyn

Jul 20, 2023

·

Stayed 2 nights

This was my first time staying at the Ritz and will be my last. I was really disappointed in this stay. I stayed for 2 nights for work and wanted to treat myself to a luxury experience. Firstly, I was placed in a room I didn’t book. The room was fine but it was really dated. The remotes to the TVs are not responsive. The phone didn’t work. There was some sound coming from the vent and I didn’t get any sleep. One of my room service orders was completely wrong. I just expected better. The Ivys down the street is so much better

10

Ashley

Jan 22, 2024

·

Stayed 1 night

Overall ok stay. Staff at front desk and valet friendly. Spa Staff not as friendly and seemed bothered to show me around the Spa. Bar food was good, but slow service. Loud outside our room

10

Rachel

Oct 16, 2023

·

Stayed 1 night

Absolutely loved our stay! Room service was amazing. The new spa was incredible. 10/10

10

ROBERT

Oct 1, 2024

·

Stayed 2 nights

In room dining was cold by the time food arrived

10

Edward

Aug 18, 2024

·

Stayed 2 nights

Great stay! From the dining options to the amazing staff. The attention to detail was top notch.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$641
February	$739
March	$734
April	$1,002
May	$692
June	$718
July	$737
August	$767
September	$763
October	$770
November	$865
December	$735

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $922	17 $659	18 $691	19 $691
20 $679	21 $910	22 $900	23 $901	24 $640	25 $731	26 $724
27 $689	28 $6,379	29 $6,355	30 $6,354

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $788	3 $809
4 $842	5	6 $901	7 $901	8 $808	9 $825	10 $713
11 $730	12 $943	13 $901	14 $1,233	15 $974	16 $891	17 $1,642
18 $712	19 $1,112	20 $6,355	21 $941	22 $654	23	24 $1,309
25 $776	26 $1,165	27 $941	28 $951	29 $678	30 $689	31 $1,106

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Monthly average prices

About this property

Location

Room options

Executive Suite, 1 Bedroom, City View (Hearing Accessible)

Deluxe Room, 1 King Bed (Hearing Accessible)

Executive Suite, 1 Bedroom, Garden View

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Suite, 1 Bedroom

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed, Garden View

Suite, 1 Bedroom (Hearing Accessible)

Deluxe Room, 1 King Bed

Executive Suite, 1 Bedroom, City View

Deluxe Room, 2 Queen Beds (Hearing Accessible)

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Ritz-Carlton, Charlotte

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Prices for upcoming dates