La Quinta by Wyndham Fresno Northwest

First, the front desk person checked me into a room already occupied. I had to resolve that. The Bed was extremely depressed on one side. The Best reception for the TV lasted only 30 seconds, TV constantly freezing up. Breakfast: 1st day sausage overcooked and not edible. Second day eggs cold. Room was Buggy, killed 2 roaches and multiple other bugs in two days. Bugs crawling on the wall.

Room was disgusting. Had stains on all the furniture. Didn’t want to touch anything.

The room was not very clean and the bathroom sink was clogged the chair was broken and the refrigerator was not working properly

Customer services wasn’t good.

The room was dirty with spots all over carpet, our air conditioner front was broken. There were cigarette butts all over 3rd floor. Lady yelling in her room. Smelt like cig smoke and butt on 3rd floor. To top it off, I have really bad Rheumatoid Arthritis , I choose this hotel due to pool and hot tub to swim and use hot tub. We checked in went upstairs to change went down to pool gate was locked, went to front desk and asked and he said oh yea its closed today, no expectable, we paid $250, I was very upset. I asked for manager she just left was told she would be there in the am . No manager there. We left feeling that we were taken. I believe we were taken. Please respond