Name: Holiday Inn Express & Suites El Paso West by IHG
Address: 7935 Artcraft Road, Borderland, El Paso, Texas, United States of America, El Paso, El Paso County, US
Price range: $136–$137 per night
Rating: 8.78

What guests think

At Holiday Inn Express & Suites El Paso West by IHG, many guests highlight very clean, remodeled rooms, comfortable beds, and a convenient west-side location near dining, shopping, and highway access, with breakfast often described as tasty and well managed.

Ongoing remodeling and occasional facility issues appear in several reviews, including temporary pool or hot tub closures and construction mess in common areas. Service experiences vary: many found staff friendly, while others reported rude or unhelpful front-desk interactions, miscommunication about late check-ins or charges, and housekeeping mistakes. A few guests also reported stained bedding, a strange lobby odor, or an isolated pest incident. Expect a modern, convenient stay with ongoing updates, but check amenity status and be mindful that service can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is popular and generally clean, but the hot tub or jacuzzi has been out of order at times, and remodeling has caused mess and occasional amenity closures; parking is typically ample.

Related guest reviews

6

shirley

Sep 27, 2025

·

Stayed 2 nights

I booked this hotel because it said it had a hot tub, however, on check in I was told it was not workng but "there were cookies" I requested a discount because the only reason I booked there was because of the hot tub. She just smiled and ignored my request. I went to get dinner and when I returned asked if I could get my cookie and was told they were all gone. Morning breakfast did not have hot water for tea or oatmeal. It was only warm. The bed was way to soft for my liking.

10

Karen

Sep 10, 2023

·

Stayed 1 night

Everything was right. They’re remodeling the hotel and it’s even more amazing with the updates.

10

Sarah

May 27, 2025

·

Stayed 2 nights

Loved the space in the room. The pool was a huge hit with our family. Parking was spacious and had many options. Hotel is in a really convenient spot, less then 5 minutes from many shopping and food options. Rudy’s is across the street if you want a fast and good option. Front desk staff was a little on the edgier or abrasive side. however the cleaning ladies and staff at the breakfast were so kind, helpful, attentive, and respectful!! Overall 9/10 would recommend!! We go to El Paso almost once a month and have tried so many different hotels. overall I think I have liked this one the most for our family.

4

Cheri

Apr 4, 2023

·

Stayed 2 nights

We have stayed in this hotel on many occasions and NEVER had such a bad experience as we did this time. Upon checking out I was told there was not a manager on-site to address my issues. There was filth everywhere due to the construction. The elevator was nasty so we used the stairs and they were even dirtier. I wish their website would have notified us of the construction and the fact that their Jacuzzi was not working so we could have stayed somewhere else. Then I couldn't speak to a manager to address my disappointments. Ugh!

10

Lucia

Mar 31, 2024

·

Stayed 1 night

Good breakfast pool clean

8

JOEL

Apr 23, 2024

·

Stayed 1 night

Terrific stay, hotel is modern and updated. It is well taken care of. The staff is friendly and helpful. Coffee is terrible in both the room and breakfast. Area behind the hotel appears to be an abandoned car wash, maybe turn this into additional lit parking.

2

Elaine

Dec 1, 2023

·

Stayed 1 night

Hotel is charging full price as it’s being remodeled with mess occupying entire lobby, no business - work Office, no vending machines, no pool.

10

Estuardo

May 15, 2023

·

Stayed 1 night

The room was super clean and everything brand new they are remodeling and upgrading the hotel, very comfortable and convenient

10

Erica

Feb 21, 2025

·

Stayed 1 night

I loved the cleanliness, heated pool, jacuzzi, breakfast, friendly staff and thanks to my VIP Expedia status I got an upgrade on my room. I will definitely come back again.

10

Denise

Jul 1, 2024

·

Stayed 1 night

Our stay and pretty great! Room was clean and comfortable. The check in staff was kind and friendly. The pool was clean & breakfast was delicious! Couldn’t have asked for more! Definitely will stay here again when we’re in town !

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Cleanliness

Many guests praise very clean rooms and common areas, with recent renovations visible. A few note stained bedding, construction dust or dirty elevators, a strange lobby odor, and a rare pest incident.

Related guest reviews

10

Ana

Mar 11, 2023

·

Stayed 1 night

Everything is very clean and comfortable ☺️

4

Cheri

Apr 4, 2023

·

Stayed 2 nights

We have stayed in this hotel on many occasions and NEVER had such a bad experience as we did this time. Upon checking out I was told there was not a manager on-site to address my issues. There was filth everywhere due to the construction. The elevator was nasty so we used the stairs and they were even dirtier. I wish their website would have notified us of the construction and the fact that their Jacuzzi was not working so we could have stayed somewhere else. Then I couldn't speak to a manager to address my disappointments. Ugh!

10

Heather

Jun 15, 2025

·

Stayed 1 night

Very new, clean, and quiet.

4

juan

Mar 23, 2025

·

Stayed 2 nights

Sheet and cover they were stain and did change or clean room

8

Samantha

Jul 16, 2023

·

Stayed 1 night

There was a lizard in one of the beds! Staff member said she would tell maintenance

10

Heather

Mar 12, 2023

·

Stayed 1 night

loved the cleanliness!!

10

Monica

Aug 3, 2025

·

Stayed 1 night

Clean

10

Carrie

Aug 4, 2025

·

Stayed 1 night

Very clean

6

Yvette

Jan 7, 2025

·

Stayed 2 nights

Our stay here was sufficient. There was a strange smell in the lobby when we first checked in, but other than that it was fine. There was no housekeeping during our stay however we did run into the maid who offered to bring us new towels and take out our trash. Sadly, she did seem very under the weather and I ended up getting sick also. Not sure if coincidence or just germs. I felt bad that she had to be there sick like that though. Also, one of the rooms in our hall was oddly left open all day and night. Not sure what happened there.

10

Irais

Jul 2, 2023

·

Stayed 2 nights

Clean bed clean room

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Rooms

Remodeled rooms are spacious and comfortable with good beds, and several guests found them quiet. Some reported traffic noise, cramped layouts, or minor maintenance issues.

Related guest reviews

10

Sarah

May 27, 2025

·

Stayed 2 nights

Loved the space in the room. The pool was a huge hit with our family. Parking was spacious and had many options. Hotel is in a really convenient spot, less then 5 minutes from many shopping and food options. Rudy’s is across the street if you want a fast and good option. Front desk staff was a little on the edgier or abrasive side. however the cleaning ladies and staff at the breakfast were so kind, helpful, attentive, and respectful!! Overall 9/10 would recommend!! We go to El Paso almost once a month and have tried so many different hotels. overall I think I have liked this one the most for our family.

6

BRIS

Apr 6, 2025

·

Stayed 1 night

Too Noisy

8

ronald

Jan 1, 2023

·

Stayed 2 nights

We were offered the option to check in early even though our room was not available. We arrived at noon time and check-in time was 3 PM. This resulted in us having to go through the process at the front desk twice with no apparent benefit to me. It’s a cumbersome process and I would just drop it. The room itself was ho-hum at best, with some damaged things which had not been repaired from prior use, missing foot on the bathroom vanity, damaged doorstop in the bathroom door, and an ill fitting shower curtain which apparently was designed for a different bathroom fixture. In fairness, the hotel is going through remodeling at this point in time and quite possibly these items will be addressed as part of the remodeling process. Our key cards expired before the end of first day, a pet peeve of mine, and we again had to return to the front desk to have new key cards programmed. The breakfast service was phenomenal, with all items being available throughout the posted hours of the breakfast service.

10

Heather

Jun 15, 2025

·

Stayed 1 night

Very new, clean, and quiet.

10

Belinda

Oct 20, 2025

·

Stayed 2 nights

Clean room and very spacious

10

Veronica

May 14, 2024

·

Stayed 1 night

Rooms are updated and clean. Enjoyed the complementary breakfast.

10

Alejandro

Apr 22, 2024

·

Stayed 2 nights

The hotel is excellent, just that at night you can hear the noise of the cars in the distance (just a little)

8

Joyce

Jun 12, 2025

·

Stayed 1 night

Room was kinda over crowed

10

Estuardo

May 15, 2023

·

Stayed 1 night

The room was super clean and everything brand new they are remodeling and upgrading the hotel, very comfortable and convenient

10

Thomas

Aug 8, 2024

·

Stayed 1 night

Newly refurbished facility. The beds at IHG hotels are always super comfortable!

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Service

Feedback is mixed: several mention friendly, helpful staff, but others cite rude or unresponsive front-desk interactions, ignored requests, miscommunication about late check-ins or charges, delayed pool towel delivery, and occasional room-access or housekeeping errors.

Related guest reviews

6

shirley

Sep 27, 2025

·

Stayed 2 nights

I booked this hotel because it said it had a hot tub, however, on check in I was told it was not workng but "there were cookies" I requested a discount because the only reason I booked there was because of the hot tub. She just smiled and ignored my request. I went to get dinner and when I returned asked if I could get my cookie and was told they were all gone. Morning breakfast did not have hot water for tea or oatmeal. It was only warm. The bed was way to soft for my liking.

10

Juan

Mar 26, 2023

·

Stayed 1 night

Very friendly staff

10

Sarah

May 27, 2025

·

Stayed 2 nights

Loved the space in the room. The pool was a huge hit with our family. Parking was spacious and had many options. Hotel is in a really convenient spot, less then 5 minutes from many shopping and food options. Rudy’s is across the street if you want a fast and good option. Front desk staff was a little on the edgier or abrasive side. however the cleaning ladies and staff at the breakfast were so kind, helpful, attentive, and respectful!! Overall 9/10 would recommend!! We go to El Paso almost once a month and have tried so many different hotels. overall I think I have liked this one the most for our family.

10

Jose

Oct 15, 2023

·

Stayed 2 nights

Room was cleaned, the facilities were well, and nicely stocked. The issue was with the front desk and their lack of communication. Upon arrival from the airport we called the front desk and spoke with a woman regarding our late check in. She clarified and confirmed that we would not be charged a no show for showing up after midnight and reassured us that she would leave a note to the next shift. Unfortunately, when we arrived to check in around 2:24AM, worker who claimed she was the supervisor, informed us that we had been charged a no show and that she would have to reinstate us and charge us an additional night to rebook us. We explained that the earlier shift had left a note. Worker continued to say she understood but that there was nothing that she could do because after 2AM their system resets. Unfortunately, her employee failed to communicate this information to us. Had the employee who confirmed we would not be charged did not relay this information to us. Otherwise, this would have determined our course of action. The lack of customer service and compassion for their customers is the biggest issue. She never apologized or tried to come to a reasonable accommodation for the inconvenience that her own employee had caused.

6

Belinda

Jan 8, 2024

·

Stayed 1 night

Facility and amentities look clean and newer. Checkout at 11 and we were getting ready to leave the room 8 minutes after 11 when housekeeping tries to barge into our room without knocking or announcing herself first. Very strange and uncouth for sure.

2

Melissa

Nov 29, 2025

·

Stayed 2 nights

The hotel had a water line burst which at first wasn't a big deal but after talking to the manager she was very rude. I was upset but i knew it was not their fault the attitude from the manager is what actually put me in a mood i was trying not to get into.

6

Erica

May 21, 2024

·

Stayed 1 night

I liked the cleanliness, the breakfast was really good and the lady serving the breakfast was very helpful and kind, modern facilities, closed to restaurants and shops. I didn't like the customer service, no towels in the pool area and I advised the receptionist and she said will send someone and we were there for 2 hrs and towels never arrived.

2

Beatriz

Jan 1, 2023

·

Stayed 1 night

I didnt even check-in i have a special need son and he makes noises manager told me if i can keep him quiet i can not stay there so i left and i still got charged i wish she could understand what having a special need kid is. I cant used tape on my kids mouth

10

Grisela

Sep 7, 2023

·

Stayed 1 night

Everything was very good, the only mishap I had was that around 7:20 am, a woman came in saying that they had given her that room in which we were already staying, according to the receptionist it was a mistake on her part.

10

Maria

Jun 11, 2025

·

Stayed 6 nights

Super clean, roomy and great staff. Also delicious breakfast!

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Location

Convenient west-side location near dining, shopping, the mall, Franklin Mountains, highway access, the border/New Mexico, and a local hospital.

Related guest reviews

10

Martin

Jul 30, 2024

·

Stayed 3 nights

Location was excellent for dining and shopping. We were pleased that it also wasn't far from New Mexico.

10

Alonzo

Dec 17, 2023

·

Stayed 2 nights

Great location, plenty of near by restaurants and very clean rooms.

10

Sarah

May 27, 2025

·

Stayed 2 nights

Loved the space in the room. The pool was a huge hit with our family. Parking was spacious and had many options. Hotel is in a really convenient spot, less then 5 minutes from many shopping and food options. Rudy’s is across the street if you want a fast and good option. Front desk staff was a little on the edgier or abrasive side. however the cleaning ladies and staff at the breakfast were so kind, helpful, attentive, and respectful!! Overall 9/10 would recommend!! We go to El Paso almost once a month and have tried so many different hotels. overall I think I have liked this one the most for our family.

10

Richard

Jun 22, 2023

·

Stayed 2 nights

Convenient to the local Providence hospital

10

Flor

Jul 28, 2024

·

Stayed 1 night

Super close to the border. Nice area and plenty of places to eat.

10

Rafael

May 12, 2024

·

Stayed 1 night

Near the mall

10

Gregory

Oct 28, 2024

·

Stayed 3 nights

It was easy to get to, right off the highway and just around the corner from my customer.

10

Edith

Feb 11, 2025

·

Stayed 3 nights

Great location , Property super clean .

10

Destinee

Jul 15, 2023

·

Stayed 1 night

Definitely one of my favorite hotels while visiting family! I’ll be back. Also, all the food choices around were a plus!

10

Niels

Apr 5, 2025

·

Stayed 5 nights

Great location for access to West Side El Paso and Franklin Mountain State Park

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Dining

Breakfast is frequently praised for taste and quality, though some mention lukewarm hot water and poor coffee.

Related guest reviews

6

shirley

Sep 27, 2025

·

Stayed 2 nights

I booked this hotel because it said it had a hot tub, however, on check in I was told it was not workng but "there were cookies" I requested a discount because the only reason I booked there was because of the hot tub. She just smiled and ignored my request. I went to get dinner and when I returned asked if I could get my cookie and was told they were all gone. Morning breakfast did not have hot water for tea or oatmeal. It was only warm. The bed was way to soft for my liking.

10

Nadia

Mar 24, 2025

·

Stayed 1 night

As you walk in the facility is clean and smells clean. Friendly staff. Food in the morning was also good and the person in the dining area was very attentive to everyone.

10

Lucia

Mar 31, 2024

·

Stayed 1 night

Good breakfast pool clean

6

Erica

May 21, 2024

·

Stayed 1 night

I liked the cleanliness, the breakfast was really good and the lady serving the breakfast was very helpful and kind, modern facilities, closed to restaurants and shops. I didn't like the customer service, no towels in the pool area and I advised the receptionist and she said will send someone and we were there for 2 hrs and towels never arrived.

10

Paulette

Jan 6, 2024

·

Stayed 1 night

Nice remodel and accommodations nice very good breakfast

10

robin

Jul 14, 2024

·

Stayed 1 night

Very nice attendance at the desk. Great breakfast! Would recommend this hotel for El Paso visitors

8

JOEL

Apr 23, 2024

·

Stayed 1 night

Terrific stay, hotel is modern and updated. It is well taken care of. The staff is friendly and helpful. Coffee is terrible in both the room and breakfast. Area behind the hotel appears to be an abandoned car wash, maybe turn this into additional lit parking.

10

Veronica

May 14, 2024

·

Stayed 1 night

Rooms are updated and clean. Enjoyed the complementary breakfast.

10

Maria

Jun 11, 2025

·

Stayed 6 nights

Super clean, roomy and great staff. Also delicious breakfast!

10

Denise

Jul 1, 2024

·

Stayed 1 night

Our stay and pretty great! Room was clean and comfortable. The check in staff was kind and friendly. The pool was clean & breakfast was delicious! Couldn’t have asked for more! Definitely will stay here again when we’re in town !

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AI-generated summary based on recent guest reviews

Month	Average price
January	$131
February	$132
March	$135
April	$132
May	$136
June	$128
July	$127
August	$176
September	$165
October	$155
November	$148
December	$136

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $136	10 $136	11 $136	12 $136
13 $136	14 $136	15 $136	16 $136	17 $136	18 $136	19 $136
20 $136	21 $136	22 $136	23 $136	24 $136	25 $136	26 $136
27 $136	28 $136	29 $136	30 $136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $136	2 $136	3 $136
4 $136	5 $136	6 $136	7 $136	8 $136	9 $137	10 $136
11 $136	12 $136	13 $136	14 $136	15 $136	16 $136	17 $136
18 $136	19 $136	20 $136	21 $136	22 $136	23 $136	24 $136
25 $136	26 $136	27 $136	28 $136	29 $136	30 $136	31 $136

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Monthly average prices

About this property

Location

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What guests think

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FAQs about Holiday Inn Express & Suites El Paso West by IHG

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