Name: Candlewood Suites Jonesboro by IHG
Address: 2906 Kazi Street, Jonesboro, Arkansas, United States of America, Jonesboro, Arkansas, US
Price range: $60–$114 per night
Rating: 8.05

What guests think

At Candlewood Suites Jonesboro by IHG, many guests like the home like setup with in room kitchens, while ongoing renovations and cluttered common areas are noticeable across multiple stays, setting expectations for a practical, apartment style experience rather than a polished one.

Cleanliness and maintenance vary widely, ranging from clean and comfortable rooms to reports of odors, dirty bathrooms, missing linens, broken fixtures, and occasional room type mix ups. Service receives many compliments for friendliness and attentiveness, though several guests report unprofessional behavior, slow or problematic check ins, billing mistakes, and poor follow up on problems. The location is convenient for getting around Jonesboro, but some describe the immediate area as rundown and had safety concerns. Overall, expect a functional stay with variable upkeep during renovations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews highlight well stocked in room kitchens. Ongoing renovations leave boxes and building materials in common areas.

Related guest reviews

10

Lisa

Aug 7, 2025

·

Stayed 2 nights

Had full kitchen with two spoons and all other needed dishes and supplies. Impressive.

10

Michael

Jun 29, 2023

·

Stayed 1 night

The only thing that would have made this hotel better is a pool! Everything else was very nice! The owner was very respectful and a proudly served his city! I would definitely stay here again if I ever returned to Jonesboro!

10

Karie

Oct 12, 2025

·

Stayed 2 nights

They provided the rooms with the simplest things you wouldn't think to bring, like silverware ,plates and bowls. The room gave you the comfort of being at home. The staff were attentive, courteous, and informative. We would definitely recommend staying here!

8

Steven

Jan 11, 2026

·

Stayed 5 nights

Yes fully equiped

8

Yolanda

Jul 18, 2025

·

Stayed 1 night

The property is being renovated so a lot of the materials are sitting in the lobby. The staff is amazing and professional. They were very helpful and made my stay enjoyable. The only issue I had is the toilet had a noticeable leak and a spider came out to visit me in the bathroom. The area around the property is being redeveloped so there are alot of empty buildings as well as buildings that are also being renovated. I will most definitely stay again in the near future.

8

ROY

Mar 21, 2022

·

Stayed 1 night

Clean, up to date rooms. Only draw back is small lobby. Close to everything in Jonesboro.

10

Steve

Dec 14, 2024

·

Stayed 1 night

Ordered a king bed received a queen. To many smokers at the front door and new building parts cluttering the intrance

8

Steven

Jan 11, 2026

·

Stayed 5 nights

Yes fully equiped

8

Javier

Apr 17, 2024

·

Stayed 1 night

Nice and easy stay. Lobby was mostly taken up by boxes of new furnishings since it was being remodeled, but I saw that as a plus because they're improving.

8

David

Nov 7, 2023

·

Stayed 1 night

Under renovation. Didn't know until there.

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Cleanliness

Cleanliness feedback is mixed: while some report clean rooms, many describe dirty bathrooms and tubs, stained or missing linens, strong odors (musty or smoke), and occasional mold or blood stained bedding.

Related guest reviews

4

Lisa

Jun 28, 2023

·

Stayed 1 night

The room that I had smelled musty. A distinct difference from the clean smell in the hallway. I had bicycles on a rack attached to my car and had to bring them into the room because I did not feel they would still be there in the morning. The pet fee is per dog which is absolutely ridiculous. I will NOT stay at this hotel again if this! I booked through Expedia and although Expedia charged me, the front desk would not let me check in without running my card again. This was resolved in the morning but very frustrating when trying to check in. Not a good experience at all and will NOT stay at this hotel chain again!

2

SABRINA

Oct 6, 2024

·

Stayed 1 night

This was so not worth the money. We didn’t have duvets on the bed, there were not any towels in the room and to top it off there was not a shower curtain in the bathroom. The number beside the door was missing and there was a note left asking if anyone had information to please report the whereabouts. Tub was nasty had to clean it out the refrigerator had mold. Just a horrible experience but it was too late find another hotel.

2

Christina

Sep 23, 2023

·

Stayed 1 night

The desk attendant was rude, the room smelled of cigarettes, the shampoo and body wash were completely empty, the bathroom was not clean.

2

Jeremiah

May 9, 2022

·

Stayed 1 night

Paid 250 plus for one night. Came in for college graduation. Room was very dilapidated.Thermostat for HVAC didn’t work upon arrival. There were no towels of any kind present in room when arrived. WiFi was intermittent if any at all. Drywall falling off in bathroom. Definitely would not stay at any Candlewood suites again. For the amount we paid we thought would be nicer.

8

ROY

Mar 21, 2022

·

Stayed 1 night

Clean, up to date rooms. Only draw back is small lobby. Close to everything in Jonesboro.

2

Matthew

Jul 23, 2023

·

Stayed 1 night

There was blood on the pillows room was very dirty. Black colored smuges on ceiling and matress. Building going through remodel and it was apparent in the room and hallways. When checking out the staff was extremely rude and disrespectful

10

Michael

Jun 30, 2023

·

Stayed 1 night

Great staff clean rooms comfortable beds! The only thing this hotel couldn’t provide was a fan!

6

Justin

Apr 21, 2023

·

Stayed 1 night

Girl at front desk was friendly like always but the room didn't have a hair dryer and one of the towels was stained up and looked dirty

2

Joey

Feb 13, 2023

·

Stayed 2 nights

Room had musty or smoky smell, as well as the hallways, the entrance reeked of cigarette smoke, I booked a queen suite and they gave me a regular room with two double beds, not what i booked, and had no other rooms available. Only one luggage dolly for the entire hotel. Needless to say we left and booked at another hotel, will not be booking with candelwood again.

10

Signe

Aug 20, 2022

·

Stayed 1 night

The folks there was sweet but the room we were in was clean but a few items were broken. The hanging area in closet was broke and the shower caddy that holds the shampoo and other stuff was broken!!!! Even though things was broken they were still usable!!!!!!!

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Rooms

Rooms with full kitchens feel home like and, in some cases, updated and comfortable. Others report room type mismatches and broken or worn fixtures.

Related guest reviews

10

Sandra

Jan 17, 2023

·

Stayed 1 night

As soon as we got to our room, we realized we need a big comfy chair for my elderly mother. I called the desk and the easiest way was to change rooms. The had us all set up in the me room in less than 15 minutes. I appreciate them so much. My mother is very comfortable right now.

10

Lisa

Aug 7, 2025

·

Stayed 2 nights

Had full kitchen with two spoons and all other needed dishes and supplies. Impressive.

10

Karie

Oct 12, 2025

·

Stayed 2 nights

They provided the rooms with the simplest things you wouldn't think to bring, like silverware ,plates and bowls. The room gave you the comfort of being at home. The staff were attentive, courteous, and informative. We would definitely recommend staying here!

2

Jeremiah

May 9, 2022

·

Stayed 1 night

Paid 250 plus for one night. Came in for college graduation. Room was very dilapidated.Thermostat for HVAC didn’t work upon arrival. There were no towels of any kind present in room when arrived. WiFi was intermittent if any at all. Drywall falling off in bathroom. Definitely would not stay at any Candlewood suites again. For the amount we paid we thought would be nicer.

2

Lisa

Sep 1, 2024

·

Stayed 1 night

The toilet flooded the bathroom everytime it was used. Tv didnt work. Informed staff

8

ROY

Mar 21, 2022

·

Stayed 1 night

Clean, up to date rooms. Only draw back is small lobby. Close to everything in Jonesboro.

10

Steve

Dec 14, 2024

·

Stayed 1 night

Ordered a king bed received a queen. To many smokers at the front door and new building parts cluttering the intrance

10

Michael

Jun 30, 2023

·

Stayed 1 night

Great staff clean rooms comfortable beds! The only thing this hotel couldn’t provide was a fan!

2

Joey

Feb 13, 2023

·

Stayed 2 nights

Room had musty or smoky smell, as well as the hallways, the entrance reeked of cigarette smoke, I booked a queen suite and they gave me a regular room with two double beds, not what i booked, and had no other rooms available. Only one luggage dolly for the entire hotel. Needless to say we left and booked at another hotel, will not be booking with candelwood again.

10

Signe

Aug 20, 2022

·

Stayed 1 night

The folks there was sweet but the room we were in was clean but a few items were broken. The hanging area in closet was broke and the shower caddy that holds the shampoo and other stuff was broken!!!! Even though things was broken they were still usable!!!!!!!

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Service

Many guests praise friendly, attentive staff and quick help when changing rooms. However, several report unprofessional interactions, slow or problematic check ins, billing errors, and poor handling of issues.

Related guest reviews

8

Vincent

Jun 6, 2025

·

Stayed 7 nights

Friendly,caring staff.

2

Michael

Aug 3, 2023

·

Stayed 1 night

I will never stay at this hotel again. It took 30 minutes to check in, then later they came to the door (at 10pm) and wanted to run a charge on our credit card. Room was pre-paid with Expedia, but they still double charged the room to my card. After multiple unreturned calls to management, the complaint was taken to the chain management who at least refunded some of the room. Room stinked badly, and all the desk staff did was offer a bottle of spray to cover the smell. I will avoid this place at all cost.

10

Sandra

Jan 17, 2023

·

Stayed 1 night

As soon as we got to our room, we realized we need a big comfy chair for my elderly mother. I called the desk and the easiest way was to change rooms. The had us all set up in the me room in less than 15 minutes. I appreciate them so much. My mother is very comfortable right now.

2

Christina

Sep 23, 2023

·

Stayed 1 night

The desk attendant was rude, the room smelled of cigarettes, the shampoo and body wash were completely empty, the bathroom was not clean.

10

Karie

Oct 12, 2025

·

Stayed 2 nights

They provided the rooms with the simplest things you wouldn't think to bring, like silverware ,plates and bowls. The room gave you the comfort of being at home. The staff were attentive, courteous, and informative. We would definitely recommend staying here!

10

Michelle

Jul 21, 2025

·

Stayed 2 nights

Front desk staff were nice!

8

Yolanda

Jul 18, 2025

·

Stayed 1 night

The property is being renovated so a lot of the materials are sitting in the lobby. The staff is amazing and professional. They were very helpful and made my stay enjoyable. The only issue I had is the toilet had a noticeable leak and a spider came out to visit me in the bathroom. The area around the property is being redeveloped so there are alot of empty buildings as well as buildings that are also being renovated. I will most definitely stay again in the near future.

2

Matthew

Jul 23, 2023

·

Stayed 1 night

There was blood on the pillows room was very dirty. Black colored smuges on ceiling and matress. Building going through remodel and it was apparent in the room and hallways. When checking out the staff was extremely rude and disrespectful

10

Loriann

Dec 1, 2024

·

Stayed 1 night

Wonderful time. Awesome Check-in.

4

Chris

Apr 14, 2024

·

Stayed 1 night

Checked in around 7 pm. Got back to the hotel around 11 pm. As we was walking up to our room the hotel staff was walking out of our room. When I asked what they was doing they said that all the rooms had not been booked right and they was checking to see if someone was in this room. Not very professional. Good thing I wasn’t already asleep when they let theirselves into my room. When I said something to the lady at the desk when I checked out, she acted like she didn’t care and when I asked her how she would feel about it she said she would be upset also and she turned and walked away. Been satisfied with Candelwood in the past but not sure I’ll be back. Hope someone up the food chain at this hotel actually reads this.

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Location

Some guests found it convenient for getting around Jonesboro. Others described the immediate area as rundown with empty buildings and noted safety concerns.

Related guest reviews

4

Lisa

Jun 28, 2023

·

Stayed 1 night

The room that I had smelled musty. A distinct difference from the clean smell in the hallway. I had bicycles on a rack attached to my car and had to bring them into the room because I did not feel they would still be there in the morning. The pet fee is per dog which is absolutely ridiculous. I will NOT stay at this hotel again if this! I booked through Expedia and although Expedia charged me, the front desk would not let me check in without running my card again. This was resolved in the morning but very frustrating when trying to check in. Not a good experience at all and will NOT stay at this hotel chain again!

8

Yolanda

Jul 18, 2025

·

Stayed 1 night

The property is being renovated so a lot of the materials are sitting in the lobby. The staff is amazing and professional. They were very helpful and made my stay enjoyable. The only issue I had is the toilet had a noticeable leak and a spider came out to visit me in the bathroom. The area around the property is being redeveloped so there are alot of empty buildings as well as buildings that are also being renovated. I will most definitely stay again in the near future.

8

ROY

Mar 21, 2022

·

Stayed 1 night

Clean, up to date rooms. Only draw back is small lobby. Close to everything in Jonesboro.

2

Sheron

Aug 30, 2023

·

Stayed 1 night

We did not stay! Horrible property and surroundings.

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Dining

Not enough information in reviews.

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Month	Average price
January	$80
February	$78
March	$90
April	$84
May	$88
June	$91
July	$83
August	$77
September	$97
October	$95
November	$98
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $98	16 $98	17 $98	18 $92	19 $85
20 $67	21 $77	22 $78	23 $78	24 $78	25 $78	26 $83
27 $67	28 $83	29 $83	30 $83

Su	Mo	Tu	We	Th	Fr	Sa
				1 $78	2 $64	3 $78
4 $71	5 $83	6 $83	7 $83	8 $114	9 $75	10 $78
11 $71	12 $102	13 $106	14 $102	15 $99	16 $75	17 $64
18 $60	19 $108	20 $108	21 $108	22 $102	23 $94	24 $94
25 $60	26 $104	27 $108	28 $104	29 $99	30 $75	31 $71

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Monthly average prices

About this property

Location

Guest reviews

Very good

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What guests think

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