Holiday Inn Express & Suites Lubbock West by IHG

Indoor pool and hot tub are a plus, but experiences vary: some found them clean and enjoyable while others reported cold water, broken or closed hot tubs, no towels, or crowded/noisy conditions. Several reviews also note heavy bird droppings around entrances.

Many guests found rooms and common areas clean, but feedback is mixed. Reports include dirty floors or linens, hair and odors, cigarette smells on a non-smoking floor, and significant bird droppings outside.

Guests often like the spacious suites and comfortable beds. However, several mention noise from thin walls or door gaps and maintenance issues such as AC problems, leaky or dated fixtures, and occasional musty odors.

Service is frequently praised as friendly, accommodating, and proactive, with staff assisting with early check-ins, upgrades, and helpful breakfast attendants. A few guests noted lapses like rude interactions or slow responses to issues.

Convenient to the Loop, Texas Tech, medical facilities, and nearby shopping and dining; many felt the area is quiet and safe. A few found the property tricky to access or parking congested on busy weekends.

The free breakfast often earns positive comments for hot items and variety, including a pancake machine and cinnamon rolls. Others described it as average or poor at times (powdered eggs, undercooked pancakes, or not refreshed).