Hilton Garden Inn Jonesboro

Ver nice place, I'm glad we stayed here. Very large room, very clean and in a great location just off I-555. Can't say we enjoyed eating at the restaurant. Limited menu as you might expect, but some odd choices to pick from. We ended up splitting a hamburger which was decent. Small and yet awful wine list, and they were out of our first two choices. Stay here but eat elsewhere.

The hotel was great. We had a suite which was just a few dollars more than a King bed room. My only complaint was the $12.50 breakfast. I could have gotten it for $10 if I booked breakfast thru Hotels.com! Still not knowing what it was going to be was a bit pricey.

The restaurant and bar was closed Thursday through Monday. Seriously??? My dinner Sunday night consisted of lobby peanut butter crackers snd cheetos. The frig had a few burritos. I’m not sure how you have maintained your Hilton Franchise.

I would have like a hot tub after my long trip.

This was the 4th time we stayed and was told the restaurant/bar would be open. Each time it was convenint ky closed. Then at 12:30am we woke up to a bunch of college age kids partying it up across the hall in their room and inn the hall. It still hadn’t stopped by 3am, so I made a complaint to the front desk which she really didn’t seem to care. Cops showed up, but couldn’t get anyone to come to the door so they left, and then the room party started again.

Is a very clean hotel, pool, bar, restaurant and parking lot. Employees were nice and cheery. I just wish there was a free breakfast.

When you walk in the front door the lobby area is clean and off to the left is the breakfast area and it is already ready for the morning breakfast

parking easy and plentiful.. Very nice experience would certainly stay here again.

Good food in the lounge & alcoholic beverages available - in a "dry county". My meal was very good & I enjoyed a beer, also.

This hotel had a fire sprinkler break (in the door lock - the two sets of doors) in the front lobby due to cold weather at the front door. This caused a big mess. But they dealt with it quickly and professionally. It didn't really effect us except for the breakfast location which was moved down the hall. The pool was warmer than expected (I loved it). Overall great stay.

Our room was dirty. Hair in bed sink and tub dirty and tub wouldn’t drain. They remodeled lobby but the carpets are old and dirty. Never again

They are currently remodeling the lobby. The room was far from clean. The bathroom door was broken. It wouldnt stay shut or lock. The tub would barely drained. We had no hot water when we got there about 10 pm. We told the front desk and they said it was because of the time of day, however, there was still no hot water at 7am when we tried to run a shower again. Standing in the shower the water just pooled up. It was disgusting. The bathroom counters were barely attached. Do not reccomend. The hotel couldnt do a thing to rectify anything because we booked through hotels.com.

Great hotel, very friendly staff and the rooms are nice and clean

We stayed in room 107 and it was not clean at all. I had to clean the room when we arrived and I’m usually not one to say anything I just try to keep to myself but there was some surfaces I had to wipe down, and the bath tub I had to fully clean before I could give my kids a bath.. there was hair and crumbs all in the bath. We used the pull out sleeper sofa bed and when we pulled it out there was dirt, and crumbs, a pizza crust, and all kinds of nasty stuff that fell out of it. We had to request new bedding for it and wipe it completely down. The staff overall was so friendly and so helpful so I am appreciative of the overall customer service but not happy at all with the cleanliness. I even requested twice for a vacuum or broom because I don’t like to leave places a mess or like to clean as a I go. House keeping did bring me a vacuum once so I could vacuum our room.

This Hilton Gargen Inn was very clean and well managed. The bed was comfortable and the hotel was quiet at night, both leading to a very restful sleep.

Overall facility was clean, but carpet in the room was stained and very much needed to be cleaned.

Is a very clean hotel, pool, bar, restaurant and parking lot. Employees were nice and cheery. I just wish there was a free breakfast.

First impression was great. Clean, impressive, Location and convenience to shopping and staff were all great. As soon as we walked into our hallway, we were hit with a dampness and disgusting, dank smell. When we opened the door to our room, the smell and dampness were worse. The carpet literally felt as if it had just been shampooed.it was gross! We had been in the car for 6 hrs and were in town for a funeral. We were exhausted and the problem was obviously throughout the facility, so we stuck it out for the night. By morning the towels felt like they’d already been used. I came home with a severe eye infection, and after describing the room conditions to my dr, he said it was ripe for growing all kinds of bacteria. We were terribly disappointed and should have insisted on getting our money back, but guess with the Expedia policy of No Money Back on This Property, guess that should have been a warning??? It wasn’t cheap, either! We won’t be using Expedia again!

The sheets on my sons bed had very visible bloody stans and not to mention the glass we found in the bed very disturbing, disgusting, unsafe and unsanitary.

Check YOUR MATTRESS. I cannot stress this enough. They arent deep cleaning nor exchanging soiled and blood stained mattresses out, they just put 3 layers above it and hope you don’t look. I was shown 4 different rooms on two different floors all having the same soiled glaringly filled with urine mattresses. No one had any answer but they were sorry and this isn’t how things usually go. LOL how does every room I was shown have it then?

Ver nice place, I'm glad we stayed here. Very large room, very clean and in a great location just off I-555. Can't say we enjoyed eating at the restaurant. Limited menu as you might expect, but some odd choices to pick from. We ended up splitting a hamburger which was decent. Small and yet awful wine list, and they were out of our first two choices. Stay here but eat elsewhere.

King suite was spacious and clean, breakfast was very good. Good proximity to restaurants.

The rooms were a bit small. Clean, but kinda smelly. Overall it was a decent place. We just needed a place to sleep before the NICA race. Grateful as always. 🙏

This Hilton Gargen Inn was very clean and well managed. The bed was comfortable and the hotel was quiet at night, both leading to a very restful sleep.

Great place to stay, spacious room and comfy bedding.

My husband and I both enjoyed our stay here. The bed was comfy and the room even had enough space for an aerobics workout. I loved the reading lights on each side of the bed. It made it so much easier to read anything. The front desk staff was always super friendly and helpful.

This hotel was old and outdated. Not worth the money at all.

The Hilton Garden Inn has always had nice clean rooms , but on my last few stays I have noticed that the rooms need to have some updating and touch up paint. just to keep it in the tip top condition that it has been in the past.Since this is my expertice I just wanted to point out these things. The staff has always been the best!

The first room we were given the air conditioning didn't work but they quickly got us into a different room and even brought the new keys up to us. I've stayed here in the past and it was awesome but this time I could tell that the hotel is declining.

It was a good stay. The furniture could use an update it’s all very worn. The staff was friendly and helpful. It was a safe convenient place to stay while in town.

Very helpful staff!!! Our room was very nice!!

Convenience, cleanliness, friendly helpful staff.

The staff was so nice and friendly at check-in that I had to leave a review. Thank you!

We reserved a suite a couple weeks in advance. Upon arrival were assigned a room and provided a key card. Unfortunately, when we unlocked the door and entered the room, we discovered it was already occupied. VERY AWKWARD! After apologies, we returned to front dest with two toddlers and luggage where the clerk never apologized for the mistake and assigned us another room that was not what we reserved nor had the stool been cleaned . Clerk advised they couldn't discount room because we reserved it through a third party (Travelocity). Do NOT stay at this place

Samual the manager on duty is always the best he is very helpful and friendly make you feel welcome from the time you walk in the door.

Oh my gosh! The friendliest staff I have ever encountered and I travel all the time. Everyone bent over backward to be nice and help with anything we needed. We will be back!

This was the 4th time we stayed and was told the restaurant/bar would be open. Each time it was convenint ky closed. Then at 12:30am we woke up to a bunch of college age kids partying it up across the hall in their room and inn the hall. It still hadn’t stopped by 3am, so I made a complaint to the front desk which she really didn’t seem to care. Cops showed up, but couldn’t get anyone to come to the door so they left, and then the room party started again.

My husband and I both enjoyed our stay here. The bed was comfy and the room even had enough space for an aerobics workout. I loved the reading lights on each side of the bed. It made it so much easier to read anything. The front desk staff was always super friendly and helpful.

The hotel staff was courteous, helpful and accommodating.

Nice room, poor service! 5 nights and room was never cleaned! Had to go down and request towels & other supplies. We were told they couldn’t get anyone to work. Poorly managed!

King suite was spacious and clean, breakfast was very good. Good proximity to restaurants.

Convenient location. Friendly staff. Comfortable room.

We always stay here! Very comfortable, very safe area. It is a lovely Hotel!

Clean, easy to locate, close to restaurants

The hotel was tucked away, making it a quiet location. Breakfast came at an additional fee, which I didn't expect as a reward member.

The in-town location was easy to find. The staff were all friendly and helpful, the room clean and comfortable. I will definitely stay again the next time I'm in Jonesboro.

Room comfortable and clean. Conveniently located to highway and restaurants. Particularly enjoyed Colton’s.

Quiet, hospitality, clean, convenience

We had an enjoyable stay. The only thing that was confusing was lack of information on wi-fi. A cursory look at the info on the emails from Hilton and info found in the hotel room appears to require guests to join some sort of club before they can have free wi-fi. Something almost no other hotel I've stayed at requires. But the location, cleanliness, and friendliness of staff were top-notch. It was an enjoyable stay.

It was a good stay. The furniture could use an update it’s all very worn. The staff was friendly and helpful. It was a safe convenient place to stay while in town.

Ver nice place, I'm glad we stayed here. Very large room, very clean and in a great location just off I-555. Can't say we enjoyed eating at the restaurant. Limited menu as you might expect, but some odd choices to pick from. We ended up splitting a hamburger which was decent. Small and yet awful wine list, and they were out of our first two choices. Stay here but eat elsewhere.

King suite was spacious and clean, breakfast was very good. Good proximity to restaurants.

The hotel was great. We had a suite which was just a few dollars more than a King bed room. My only complaint was the $12.50 breakfast. I could have gotten it for $10 if I booked breakfast thru Hotels.com! Still not knowing what it was going to be was a bit pricey.

Everythibg was great except breakfast is not included and is 12.50 a person.When it clearly states free breakfast

Is a very clean hotel, pool, bar, restaurant and parking lot. Employees were nice and cheery. I just wish there was a free breakfast.

Our check in was pleasant, the room was clean and quiet. I paid extra for breakfast when I booked my room. We went downstairs for breakfast at 9:30 am. A lady that was a kitchen employee walked up to me and asked if I had paid for breakfast and I said yes and gave her my room number. The lady behind the counter inside the kitchen was already shutting the buffet line down. The food had very little amounts and they let the coffee run out, so we had to wait for more coffee to be made. Both kitchen staff ladies said that they stop serving at 10:00 but it wasn't near that time yet. They were trying to get it closed down early and not refill the food. Then the attendant walking around brought me a payment ticket, and I asked her what that was for? I had already paid for my breakfast. The Lady at the front desk said it was so I could leave a tip. I told her that I didn't feel it was appropriate to leave a tip when no one served us at all, there was a lady walking around gathering dirty dishes, and the other one was trying to shut the food down early. The only thing that the attendant gave us was a hard time and I am not leaving a tip for that. I felt that I was badgered when I walked up there for breakfast, made to feel unwelcomed by the lady in the kitchen and that is not Hospitality at all. Then they asked for a tip, I find that ridiculous. Plus they had all the forks and spoons on the tables already, and uncovered/unprotected making it unsanitary. The Breakfast crew was awful.

Overall pleasant experience. Their breakfast menu was comprehensive and tasty.

The hotel was tucked away, making it a quiet location. Breakfast came at an additional fee, which I didn't expect as a reward member.

Comfortable bed, cute furnishings. Breakfast buffet and made to order.

Nothing to really dislike other than no complimentary breakfast. Just an average stay overall.