Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.

Are pets allowed at the property?

Yes, pets are allowed with a fee of CAD 25.00 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Ottawa, approximately 9 minutes from Canadian Tire Centre and 11 minutes from Tanger Outlets. It is also 8.8 miles from Rideau Canal and 9.8 miles from Canadian War Museum.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests.

What are the policies for guests staying with children?

Up to 2 children aged 12 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of CAD 15.00 per night, and an advance request is required for confirmation. Information regarding cribs is not provided.

Holiday Inn Express Ottawa West - Nepean

Average nightly price at Holiday Inn Express & Suites Ottawa West - Nepean by IHG by month, last 12 months (USD)
Month	Average price
January	US$115
February	US$119
March	US$118
April	US$125
May	US$163
June	US$148
July	US$143
August	US$137
September	US$141
October	US$153
November	US$138
December	US$114

What guests think

At Holiday Inn Express & Suites Ottawa West - Nepean by IHG, guests highlight clean, comfortable rooms and a satisfying free breakfast, while noting dated TVs, stained hallway carpets, and occasional issues with pool access or Wi-Fi reliability.

Location is convenient for driving, shopping, and dining, and many describe the property as generally quiet. Service is widely regarded as welcoming and helpful, though a few guests reported slow or unmanned front desk moments and rare room assignment errors. Expect a comfortable, value-oriented stay with strong basics and a few maintenance and tech limitations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

On-site pool and gym are appreciated, but pool access and upkeep can be inconsistent due to lessons, occasional closures, and towel shortages; the gym is reported well equipped. Parking is generally ample though tight late, with sporadic elevator or equipment issues.

Related guest reviews

6

Steve

1 Oct 2025

·

Stayed 1 night

Difficult time finding a parking space around 11 PM

10

John

25 Oct 2024

·

Stayed 1 night

There is a well equipped gym, and the breakfast options are very good.

8

Scott

4 Apr 2024

·

Stayed 2 nights

The family enjoyed our stay here. Good value and close to lots of food options. The only problem was the pool was out of service. We were able to access the pool at a different hotel, which was fine, but it was a bit of an inconvenience. Otherwise it was a good stay!

8

Margaret

16 Sept 2023

·

Stayed 2 nights

The pool was broke down

10

Peter

20 Dec 2024

·

Stayed 1 night

Nice breakfast. Pool was out of service on the 2nd day.

6

Brigette

7 May 2025

·

Stayed 1 night

I didn't like the fact that swim lessons were taking place in the pool and we were only allowed to use a portion of the pool. Should have been given notice that the pool had a swim program going on.

4

Randy

20 May 2024

·

Stayed 1 night

Property under renovations. Only one working elevator.

8

Paul

9 Aug 2024

·

Stayed 1 night

The gym was well equipped.

8

Jordan

13 Mar 2025

·

Stayed 6 nights

Very friendly and helpful staff ! My daughter loved her stay and so did i! The pool could use a little better maintenence when it comes to towel refills and making sure an aquatic instructor isnt teaching lessons in a pool we customer's paid for. He felt he had the right to give dirty looks to little kids and say remarks because the kids were swimmimg and jumping near his "lessons" On multiple days this happened and finally one man said something to the guy and the front desk.... and he left. Yet it still carried on the next day. Besides being close to my daughter's school, the pool was the main reason i rented here....she loves her swimming. She was in 2-3 times a day, for 5 days straight. CABLE tv... !!! Who still has that?!?!? Shower was hell and so was the lighting. But thats all fixable stuff. The staff went above and beyond multiple times and they were beyond respectful and kind to my little monkey Would definitely visit again 👍

8

Pat

16 Jun 2025

·

Stayed 1 night

Check-in was good. The front desk person was friendly and very helpful. Even though we were a little early for check in time, One of our 2 rooms was not quite ready yet, but got upgraded to a suite room; which was nice and appreciated. The TV remote batteries were dead and there was no shower curtain in the bathroom, but the guest service personnel came to our room and took care of it very quickly. The complimentary hot breakfast was good as expected for Holiday Inn and plenty of seats in the dining room and also outdoor seating available as well. There was plenty of parking spaces and hotel was clean and a nice stay overall. Will definitely keep this hotel on our list for our next trip to Ottawa.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms are frequently praised as very clean and bathrooms spotless. However, stained hallway carpets and occasional housekeeping lapses (e.g., hair or leftover food) are mentioned.

Related guest reviews

8

Zebun

15 Jan 2025

·

Stayed 1 night

carpets needs to be change in entire hotel

10

Phil

1 Jun 2025

·

Stayed 2 nights

Very clean and well supplied

10

Terry

18 Feb 2026

·

Stayed 1 night

Staff was great, but most of all was the cleanliness. The whole room and particularly the washroom was spotless

10

Matthew

16 Nov 2025

·

Stayed 1 night

Everything was perfect. The entire hotel was spotless. The staff were welcoming and supportive. The breakfast buffet had a great selection of hot and cold food.

4

Catalin

21 Jun 2025

·

Stayed 2 nights

The good: • Relatively large room • Fairly large parking lot. Parking is free. • Quiet hotel. Safe neighbourhood. The bad: • There is no safe in the rooms. • The Wi-Fi is open/unsecured. I had to use my cell-phone as hot spot for my laptop. • Not a single USB charging port in the room. • The AC is loud and blowing right above one of the beds. • The TV image kept going on and off. One chanel had no sound. • Breakfast was of mediocre quality and cold. The ugly: • The carpets are full of stains - inside and outside the room.

10

Kamran

28 Jul 2025

·

Stayed 1 night

All good except. Some food was left over in the Microwave cabinet in my room by previous guest. not sure how old it was but it was very bad and had mold.... I had to call front desk to take it from Microwave cabnit.

10

Melody

21 Oct 2025

·

Stayed 4 nights

Hotel was very clean. Staff was professional and helpful. We had a small problem and they helped right away.

8

Sophie

13 Nov 2025

·

Stayed 2 nights

Les tapis partout étaient sales

Translate

6

Adam

8 Aug 2025

·

Stayed 4 nights

This seemed more like a motel. Room stunk. Huge stain on the carpet in my room. Old broken calcium filled shower head with poor water pressure. No password on the wifi. Fridge didn’t work. No laundry or ice bag. Small tv. Broken remote. Couldn’t even watch the Blue Jays games as they only subscribe to 1 Sportsnet channel. Bacon was burnt every morning. Parking spaces are so tight. Good luck getting luggage out of a back door. I will not be back.

2

Tyler

26 Aug 2025

·

Stayed 1 night

We got a room that was supposed to sleep 6 people and when we went to open the pull out on the couch to get ready for bed it was full of hair and what looked to be dry blood or something of that nature also the lamp shade was broken when we walked in the room it was dusty we are just very very disappointed!! We paid 300 dollars for 1 night and from what front desk told us was tbat they didnt have a house keeping crew so i would really like to speak to someone about how this could be made right i always choose holiday inn but as of now i am thinking when my family does go on vaction again we should consider other hotels

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with cozy beds and generally quiet stays. Tech and comfort drawbacks come up repeatedly: limited or dated TV options without casting, unreliable or unsecured Wi-Fi, and occasional HVAC noise or temperature control issues.

Related guest reviews

8

EILEEN

16 Nov 2025

·

Stayed 1 night

The room was spacious, lovely and clean. The breakfast was very good.

10

Catherine

6 Jun 2025

·

Stayed 1 night

Great hotel, nicely appointed. King suite room is huge. Lots of space. Very comfortable bed and pillows.

10

Gerry

4 Jun 2025

·

Stayed 1 night

The room was very clean, well kept and modern. The breakfast area was also well organized. However there was very limited channels available on the TV. Canadian news was not available while BBC and Fox news was available.

8

Stacey M

21 Jun 2025

·

Stayed 2 nights

TV didn't work properly... old technology, picture was blotchy/blocky as it was trying to constantly update (annoying to watch)... a minor point since we were not there to watch TV. BUT, if there's a TV in the room, get it working properly OR remove it.

10

Paula

20 May 2025

·

Stayed 1 night

The room was very clean and comfortable. The bed was like sleeping on a pillow.

4

Catalin

21 Jun 2025

·

Stayed 2 nights

The good: • Relatively large room • Fairly large parking lot. Parking is free. • Quiet hotel. Safe neighbourhood. The bad: • There is no safe in the rooms. • The Wi-Fi is open/unsecured. I had to use my cell-phone as hot spot for my laptop. • Not a single USB charging port in the room. • The AC is loud and blowing right above one of the beds. • The TV image kept going on and off. One chanel had no sound. • Breakfast was of mediocre quality and cold. The ugly: • The carpets are full of stains - inside and outside the room.

4

f

11 Jan 2025

·

Stayed 5 nights

The property was fine, not incredible. My room had many issues and not all had been fixed. I was there for work and the wifi was terrible. Once a large group of parents and teenagers arrived, I no longer had wifi. I will not use this facility and longer. When I asked about this, I was lied to. Do better.

4

Ailing

1 Oct 2025

·

Stayed 1 night

It is noisy at night I can’t fall asleep since you can always hear people’s voice and steps

10

Kate

9 Nov 2024

·

Stayed 1 night

Hotel was great but tv selections very limited and no online options. Would have like to have chance to connect to tv at least but instead spent evening watching on my computer screen.

6

marowena

2 Apr 2024

·

Stayed 2 nights

Heating and AC unit kept me awake with the noise it generates from turning on and off.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, accommodating, and efficient, with smooth check-ins and helpful breakfast teams. A few guests reported unmanned or slow front desk moments and rare errors like misassigned rooms.

Related guest reviews

10

Ashmara

25 Jun 2025

·

Stayed 1 night

Staff was very nice, upgraded us to a suite and allowed us to do a late check out so that we could enjoy a few more hours in the city.

10

John

9 Nov 2024

·

Stayed 1 night

Excellent service from the front desk.

10

Wendy

15 Dec 2025

·

Stayed 1 night

Staff were very friendly, the room was clean. Breakfast staff were working very hard to keep everything up to date.

4

Lindsey

23 May 2024

·

Stayed 1 night

Upon checking in at 1 am the front desk clerk sent us to a room that was already occupied. We returned to the front desk to tell them someone was already in that room, his response was not to apologize but “oops my bad”. Lucky enough the person in that room was asleep and we avoided a confrontation.

10

Mike

25 Nov 2025

·

Stayed 1 night

Easy check in

10

steve

27 Oct 2025

·

Stayed 2 nights

Fast check in and helpful staff

10

John

21 Oct 2025

·

Stayed 1 night

Friendly staff at the front desk.

10

Baveesnan

22 Jun 2025

·

Stayed 1 night

Very nice hotel! Enjoyed our stay for the most part and most of the staff are very accommodating going above and beyond to make our stay enjoyable. I dont want one bad apple to hurt a review but i will mention that the night auditor who states hes from England is very rude to the point where it was very uncomfortable to even take to him. He told us that canadians dont understand english

8

Jennifer

27 Oct 2025

·

Stayed 1 night

I originally started out disappointed with this hotel. We arrived for check in at the same time as another family and no one was at the front desk. I observed it unmanned several times over the weekend so I assume only one person works that desk at a time and must need to attend to other stuff. Our stay got better though. The room was clean and spacious. The thermostat worked and allowed us to turn up the heat when we needed to. The breakfast was pretty good. Many options and the breakfast staff kept everything well stocked. If we need to be in Ottawa for anything again, I would stay here again.

10

Melody

21 Oct 2025

·

Stayed 4 nights

Hotel was very clean. Staff was professional and helpful. We had a small problem and they helped right away.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient West Ottawa/Nepean base with easy highway access and close to shopping, restaurants, and venues. Some found the immediate area plain or less polished.

Related guest reviews

10

Erin

20 Jun 2025

·

Stayed 1 night

Convenient location

10

Steven

7 Oct 2025

·

Stayed 2 nights

I liked the central location, good access to major arteries.

10

Lawrence

9 Jan 2025

·

Stayed 1 night

Close to hospital

10

Liane

23 Jul 2023

·

Stayed 1 night

Location was great! Minutes away from shopping centres and restaurants

10

Mazafar

22 Jul 2024

·

Stayed 2 nights

Great hotel, easy access from the highway, minutes to downtown. Plenty food options around includinf a Loblaws right across. The hotel was very clean, comfortable beds. The pool was spacious enough and the perfect temperature, clean and well stocked with fresh towels. Breakfast was included and had plenty of options to leave even the most picky satisfied, if you’re travelling with kids you know. Friendly staff and super clean comfy rooms. The only thing I would have loved to see was a smart tv to access Netflix or other programs, again more kid friendly. This isn’t a complaint, just a suggestion. Great hotel for short or longer stay.

8

Carla

7 Apr 2024

·

Stayed 1 night

The hotel inside was clean and well kept but the outside is in kind of sketchy neighborhood and dirty.

8

Ed

3 Jul 2025

·

Stayed 4 nights

Great location

10

Cathy

17 Oct 2025

·

Stayed 2 nights

Central to what I needed to do. Easy access from main roads.

10

Ida

28 Sept 2024

·

Stayed 1 night

I arrived early and was able to check without any issues. Location is close to Tanger Mall and Canadian Tire Center.

10

André

20 Sept 2024

·

Stayed 1 night

Really nice! Good location!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast draws strong praise for variety and overall quality. Critiques note occasional crowding or lukewarm items and limited choices for specific diets.

Related guest reviews

2

Avani

9 Dec 2025

·

Stayed 2 nights

I was quite disappointed with my recent stay. The hallway, elevator, and room were all dirty, which created a very uncomfortable first impression. The room lacked basic amenities—there was no water bottle, no slippers, and overall the essentials were missing. Even the breakfast options were very limited. I chose this hotel because it carries the Holiday Inn name, a brand I expected to be reliable and reputable. Unfortunately, my experience did not meet those standards. Based on this stay, I would hesitate to book with Holiday Inn again in the future.

8

Shirley

7 Aug 2025

·

Stayed 3 nights

The complimentary breakfast has a nice variety of food. I liked it! Friendly customer service.

10

Jeff

20 Nov 2025

·

Stayed 2 nights

Clean quiet room, comfortable bed, great breakfast buffet

10

Marcus

3 Jun 2025

·

Stayed 1 night

Complementary breakfast was extensive and quite well presented.

10

Nancy

8 Jun 2025

·

Stayed 1 night

Very nice hotel ! Excellent selection for breakfast. We would definitely stay there again next trip to Ottawa.

10

Matthew

16 Nov 2025

·

Stayed 1 night

Everything was perfect. The entire hotel was spotless. The staff were welcoming and supportive. The breakfast buffet had a great selection of hot and cold food.

8

Neil

22 Jul 2024

·

Stayed 2 nights

Enjoyable stay, very clean property/rooms/hallways, breakfast was your typical 'continental style', (hot food could've been more warmer), could've rotated the meat option to bacon/sausage/ham and possibly cold-cuts. Entire staff were pleasant and friendly. Plenty of self-parking. Great choice of hygiene amenities, Dove products. Hotel on a main road and easily accessible to the highway.

8

Mary

8 May 2024

·

Stayed 2 nights

Not much to eat at breakfast if you are vegan.

10

Melanie

29 Oct 2025

·

Stayed 1 night

The breakfast was amazing. The room was spacious, the bed was comfortable, and the jacuzzi was romantic.

8

Marzia

31 Aug 2024

·

Stayed 1 night

Need to improve breakfast menu. Pls add any kind of soup and halal meat.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $149	2 $147	3	4 $150	5 $244	6	7 $187
8 $104	9 $154	10 $204	11 $244	12 $245	13	14
15 $134	16 $171	17 $185	18 $188	19 $261	20	21
22 $159	23 $186	24 $189	25 $192	26	27	28
29 $162	30 $161

Su	Mo	Tu	We	Th	Fr	Sa
		1 $174	2 $166	3	4	5
6 $110	7 $155	8 $181	9 $179	10 $177	11 $181	12 $155
13 $110	14 $119	15 $122	16 $120	17 $122	18 $122	19 $122
20 $107	21 $119	22 $148	23 $154	24 $125	25 $135	26 $169
27 $148	28 $163	29 $179	30 $175	31 $159

Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Prices for Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Wheelchair)

Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Room

Suite, 1 King Bed with Sofa Bed

Suite, Multiple Beds

Suite, 1 King Bed

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Considering this hotel for your Ottawa trip?

Prices for upcoming dates