New Otani Inn Yokohama Premium

Practical facilities include water dispensers, ice machines and microwaves on each floor, and the hotel connects to a shopping mall. There is no self service laundry (only paid laundry service), and some guests found parking access or wayfinding confusing after hours.

Cleanliness is generally good, but recurring issues include musty shower curtain odors, occasional dust or hairs left behind, lingering smells, and small maintenance lapses like scale on mirrors or mold on vents. Housekeeping during multi night stays may be limited or paid.

Rooms are often spacious and quiet with large windows and standout bay or night views; bayside rooms are especially praised. Downsides noted are dim lighting, limited bedside power outlets, occasional Wi Fi or equipment quirks, and mixed feedback on mattress or pillow comfort.

Service is widely described as friendly and helpful, with some exemplary assistance and smooth stays. However, guests also report occasional long check in lines, rigid or unhelpful responses (early check in fees, adapter sales, limited luggage shipping), and uneven training.

Outstanding location directly next to Sakuragicho Station and connected to a mall, with easy access to Minato Mirai sights, the cruise port, Chinatown and many restaurants. It is highly walkable and convenient for transit and sightseeing.

Breakfast is often praised for taste and variety (including made to order omelets), though some find it average or pricey and queues can form at peak times. There are plentiful dining options in the connected complex and nearby.