Candlewood Suites New Iberia by IHG

No hot water! Had to check out midway through stay to go find another hotel with hot water. Manager tried to change room but still no hot water! Did allow me to check out and not charge me for the remaining days of my reservation.

Upon checking in the clerk told us the elevator was broken and then put us on the 3rd floor. We were put in a room with 2 big canisters of damp-rid and the mold smell was so horrible we were getting sick. My husband went down stairs after 30 minutes of checking in a we were refused a refund so we could go to another hotel. They did put us in the room next door. The smell wasn’t as bad. The pool was full of debris and the pool chairs were in the pool. When asked about the pool the clerk didn’t seem bothered. Sunday morning, no hot water. The 1st floor had a linen bucket to catch the water dripping from an apparent leak. It takes very weak people to refuse a refund to customers who do not want to stay in a hotel full of mold and mildew. That is very unhealthy. Tried calling Kelli and of course there was no answer. We don’t have money to throw away to pay what we paid and then again at another hotel because this hotel can’t fix the problems. That was extremely expensive for the nasty sloppy conditions of this hotel. I expected better from a Candlewood. I did have a reservation for festival weekend but that has been cancelled and we will be staying elsewhere because there is no way we can do that to ourselves again. I will be taking every avenue possible to be refunded for our stay as the conditions are not up to code. It’s honestly disgusting that this hotel is operating in these conditions. We will never stay here again. It’s definitely not worth the price and your health.

Hotel could use a deep cleaning once you get past the lobby and into the elevator/ hallways. There is a pungent odor of mold and trash once you get to the hallways. Some finishing touches need to be revisited . Our door closed and opened but it was a little loose. Also, the handicap parking spots are taken up by local contractors who are staying at the hotel who dont have handicap decals. I travel woth a disabled person so this was very annoying. Room was a little moist. Otherwise, staff was friendly

No hot water again 2 of 3 rooms the TV’s didn’t work. Yuk

Room 108 had a restricter on the hot water in The shower. The water was room temperature. Room 109 had no soap in dispenser in shower I understand the need to reduce costs to heat water, but losing my 2 rooms once a month because of your penny wise and pound foolishness is the result. All of your savings from no hot water lost on just one of many customers who won’t come back.

The hotel is under construction and renovation, therefore various areas needs attention.

The staff at this property are very courteous, and friendly. However, the property is under construction and the carpets in the rooms desperately need to be cleaned. I couldn’t walk around barefoot they were that dirty.

T.V. was spotty during the stay. Toilet leaked and had water through the bathroom. Wasn't a very good experience at this hotel.

No hot water multiple TV’s not working. Yuk

NO HOT WATER in the shower. Not even warm. Just a bit warmer than the cold water. Makes for a very unpleasant stay. Ridiculously absurd that they turn down the hot water to save money and make your trip miserable.

Room was grubby with toothpick on the carpet. They gave us another room but it was still very old and worn out. The entire Hotel seemed very dirty and unsanitary. We booked the last minute so we couldn't get our money back however we still chose to leave and booked another hotel down the road. Do yourself a favor and pass this hotel up. It is definitely not the rating that shows in Expedia

Hotel could use a deep cleaning once you get past the lobby and into the elevator/ hallways. There is a pungent odor of mold and trash once you get to the hallways. Some finishing touches need to be revisited . Our door closed and opened but it was a little loose. Also, the handicap parking spots are taken up by local contractors who are staying at the hotel who dont have handicap decals. I travel woth a disabled person so this was very annoying. Room was a little moist. Otherwise, staff was friendly

Absolutely Unacceptable Experience – Never Again I don’t typically leave hotel reviews, but I feel a responsibility to warn others after our experience at Candlewood Suites. We stayed here for two nights at the end of a family trip. The first part of the week we had been with relatives, but chose to get a hotel for the final nights so our hosts could have space to enjoy time with their adult children. We arrived at the hotel around 9:30 p.m. on Friday, already exhausted from a long, wonderful day with family. As we checked in, a friend who had arrived for the same family gathering was checking out—not even 30 minutes after arriving. She had already been moved twice due to the condition of her rooms and warned me to find another hotel. But given how late it was, and assuming surely not every room could be that bad, we decided to stay. Big mistake. The first suite we were given had not been vacuumed. The nightstand had sticky, stained surfaces from old spills. The toilet had hair on it, and there were beer bottle caps on the closet floor. Still, we were tired and trying to stay optimistic. But when we pulled back the sheets, what we saw on the bed was truly unacceptable and unhygienic. I won’t go into graphic detail, but it was vile. We called the front desk immediately. To their credit, they moved us to another room without hesitation. Unfortunately, the second room, while not as disturbing, was still not clean.

We will not stay here again. In town for my aunts funeral. The room was dirty, no towels, water stains on the wall and it stunk. We arrived late or we would have definitely stayed elsewhere. Do not recommend.

The rooms stink Tv didn’t work Dishes dirty Dirty towels Customer service was great

The location is very convenient and overall the facilities seemed clean. The one thing I didn't like is that the humidity was high and there was a slightly moldy smell in the building and particularly the room.

The floors were terrible, sticky and dirty. The shower looked iffy, so we decided to wait till we got home to take a shower. Bed was fine and it was clean. Everything else was ok. Glad we were only staying two nights. They charge as much as a hotel that offers breakfast, yet there is no continental breakfast.

Mouse poop on bed, roaches in kitchen, stains on all bedding, stinks, key card stopped working for us and neighbors. The staff was the best part of it, ver my nice and helpful.

Terrible experience nothing was clean didn't try to help with the situation offer something so that way I wasn't upset the entire time they totally didn't care

The staff at this property are very courteous, and friendly. However, the property is under construction and the carpets in the rooms desperately need to be cleaned. I couldn’t walk around barefoot they were that dirty.

It was convenient for the function we attended. Hall flooring poor. Elevator old. Furniture in rooms old and worn. Linen had moldy smell, one mattress had blood stain. We had to take our soiled towels to front desk !

My sister and I wanted to get away for a couple of days and this was a great place for us. It was conveniently located as we planned to visit Avery Island. The hotel was clean and quiet. The room had lots of space and the beds were comfortable. Our only complaint was the microwave did not heat up, but that didn't affect our stay. I would definitely recommend this hotel as a place to stay.

Room was grubby with toothpick on the carpet. They gave us another room but it was still very old and worn out. The entire Hotel seemed very dirty and unsanitary. We booked the last minute so we couldn't get our money back however we still chose to leave and booked another hotel down the road. Do yourself a favor and pass this hotel up. It is definitely not the rating that shows in Expedia

I checked out after being there for 2 hours. I was not eligible for a refund and paid for two nights. That’s how bad it was. I left and accepted the loss of refund. Filthy, smelly, holes in walls, roaches in bathroom, sketchy people outside, screaming from next room, and extremely uncomfortable bed. Do not stay here. Save yourself.

Was in town over night, safe place, not new, was comfortable, dog was very pleased. We did have a mold issue in first room given, we moved accross hall to smaller room.

No hot water again 2 of 3 rooms the TV’s didn’t work. Yuk

The location is very convenient and overall the facilities seemed clean. The one thing I didn't like is that the humidity was high and there was a slightly moldy smell in the building and particularly the room.

The only thing is the stove timer did not have a knob. Other than that. Everything was great.

Check in was good but the room had constant high humidity and the floors were sticky. The shower was set up that water covered the entire floor. The iron had so much build up on it and burned a shirt. Doubtful I will ever stay here again.

No hot water multiple TV’s not working. Yuk

No hot water! Had to check out midway through stay to go find another hotel with hot water. Manager tried to change room but still no hot water! Did allow me to check out and not charge me for the remaining days of my reservation.

It was clean friendly employees

Upon checking in the clerk told us the elevator was broken and then put us on the 3rd floor. We were put in a room with 2 big canisters of damp-rid and the mold smell was so horrible we were getting sick. My husband went down stairs after 30 minutes of checking in a we were refused a refund so we could go to another hotel. They did put us in the room next door. The smell wasn’t as bad. The pool was full of debris and the pool chairs were in the pool. When asked about the pool the clerk didn’t seem bothered. Sunday morning, no hot water. The 1st floor had a linen bucket to catch the water dripping from an apparent leak. It takes very weak people to refuse a refund to customers who do not want to stay in a hotel full of mold and mildew. That is very unhealthy. Tried calling Kelli and of course there was no answer. We don’t have money to throw away to pay what we paid and then again at another hotel because this hotel can’t fix the problems. That was extremely expensive for the nasty sloppy conditions of this hotel. I expected better from a Candlewood. I did have a reservation for festival weekend but that has been cancelled and we will be staying elsewhere because there is no way we can do that to ourselves again. I will be taking every avenue possible to be refunded for our stay as the conditions are not up to code. It’s honestly disgusting that this hotel is operating in these conditions. We will never stay here again. It’s definitely not worth the price and your health.

Took a shower No hot water/Ran out of bath towels took longer than expected to get new towels/ stairway emergency door left open

Friendly front desk, clean room and morning coffee. Minor maintenance up keep would have given 5 stars but none of the maintenance affected our stay. Would stay again.

Staff very friendly

We made a 4 night reservation based on online photos. When I arrived and saw the condition of this place I didn't feel safe checking in. This hotel is bad. They refused to refund my money. Over $500 wasted; but my safety was more important. On top of everything the staff was extremely rude.

Mouse poop on bed, roaches in kitchen, stains on all bedding, stinks, key card stopped working for us and neighbors. The staff was the best part of it, ver my nice and helpful.

Hailey was a really great front desk clerk ! Great customer service & very friendly

The property is just Ok. I've stayed at other Candle Suites and they have been nice, however this one was below average. We only had maid service 1 out of the 2 days we stayed there. One of the other things that annoyed me was that the front desk clerk took approximately 30 minutes to check us in we were the only guests checking in at the time and had prepaid reservations the time was about 7PM.

My sister and I wanted to get away for a couple of days and this was a great place for us. It was conveniently located as we planned to visit Avery Island. The hotel was clean and quiet. The room had lots of space and the beds were comfortable. Our only complaint was the microwave did not heat up, but that didn't affect our stay. I would definitely recommend this hotel as a place to stay.

quiet

It was safe and quiet

Was in town over night, safe place, not new, was comfortable, dog was very pleased. We did have a mold issue in first room given, we moved accross hall to smaller room.

The location is very convenient and overall the facilities seemed clean. The one thing I didn't like is that the humidity was high and there was a slightly moldy smell in the building and particularly the room.

We made a 4 night reservation based on online photos. When I arrived and saw the condition of this place I didn't feel safe checking in. This hotel is bad. They refused to refund my money. Over $500 wasted; but my safety was more important. On top of everything the staff was extremely rude.

Friendly front desk, clean room and morning coffee. Minor maintenance up keep would have given 5 stars but none of the maintenance affected our stay. Would stay again.

The floors were terrible, sticky and dirty. The shower looked iffy, so we decided to wait till we got home to take a shower. Bed was fine and it was clean. Everything else was ok. Glad we were only staying two nights. They charge as much as a hotel that offers breakfast, yet there is no continental breakfast.