Hervey's

The front desk is open daily from 7:00 AM - 8:00 PM. The front desk is staffed during limited hours. Guests are recommended to download the property's Goki mobile app before check-in. Information provided by the property may be translated using automated translation tools.

Check-in from 2:00 PM to 8:00 PM (Please contact us for check-in after 8pm). Check-out before 10:00 AM Payment is due upon arrival and can be made by credit or debit card. A valid passport is required at check-in. This property may pre-authorize your card before arrival. Taxes included. Breakfast not included. Booking & Payment Policies:  • Your credit card details are required to secure your booking only. Full payment for your stay will be taken upon arrival. • We accept Visa, MasterCard and American Express. A 1% surcharge applies to all card payments. Please note, we are a cashless property. • All nights booked must be paid in full at check-in. Once you have checked in, your booking becomes non-refundable, including if your stay is cut short. • All rates are inclusive of taxes. • A valid passport must be presented at check-in. Failure to provide valid passport may result in your booking being cancelled and you will be charged in line with our cancelation terms and conditions. • Hervey’s is strictly an 18+ property. Dorm accommodation is for guests aged 18–35 only. Guests over 35 are welcome to book private rooms or entire dorms. • Any changes to your booking must be arranged with the property prior to arrival. Cancellation Policies:  • Cancel for free until 24 hours before the arrival date at 12:00 AM local time (AEST). • Cancellations made within 24 hours of your arrival, will be charged for the first night’s rate, per guest. This fee is non-refundable. • No-Shows will be processed the same as cancellations. Your booking will be charged a cancellation fee for the first night’s rate, per guest and your reservation will be cancelled. This fee is non-refundable. • Any amendments to your booking must be agreed with the property prior to check in. Group bookings: • Please note bookings of 4+ more guests are considered a group booking and fall under separate terms & conditions. You will be contacted shortly after booking by the property with a group booking form and the terms & conditions.  Christmas & New Year Bookings: • For all stays between 22 December and 9 January (inclusive), the full balance of your booking must be paid at the time of booking. • Once your booking has been made, we’ll be in touch with instructions on how to complete payment. Payment can be made by credit card or pay by link. • If we do not receive payment, or you do not respond to our payment request within 7 days of booking, your reservation may be cancelled. • Any bookings that have not been paid in full by 1 December will be cancelled. • Please note that any changes to your booking, including amendments to your dates or room type, must be made before 1 December. After this date, bookings cannot be amended. Guest Behaviour: • The comfort, safety and wellbeing of our guests, staff and neighbors is extremely important to us. Any guest who, in the opinion of our staff, disrupts the comfort, safety or security of others may be asked to leave the property without a refund. • For group bookings, if one guest fails to comply, the entire group may be required to leave. • Guests are responsible for any damage caused during their stay and will be charged accordingly. • Additional cleaning fees may apply if extra cleaning is required beyond standard housekeeping. No Smoking / Vaping: • Smoking and vaping are not permitted anywhere inside the building or in covered areas. • Guests found smoking or vaping indoors will be asked to leave immediately without a refund. • If the fire alarm is triggered as a result, you will be liable for the $1,500 call out fee. • Vaping is permitted in uncovered outdoor areas. Smoking is only permitted in designated smoking areas. Discretion:  All bookings are subject to availability. Hervey’s reserves the right to decline any booking at its discretion.