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Hilton Garden Inn Charlotte/Concord - Image 1
Hilton Garden Inn Charlotte/Concord - Room
Hilton Garden Inn Charlotte/Concord - Room
Hilton Garden Inn Charlotte/Concord - Pool
Hilton Garden Inn Charlotte/Concord - Bathroom

Hilton Garden Inn Charlotte/Concord


Amenities

  • Laundry service

  • Elevator / Lift

  • Business Center

  • Multilingual Staff

  • Safe-Deposit Box

  • Meeting Rooms

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Property description

Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a banquet hall. Guests can catch a rid...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Reviews of Hilton Garden Inn Charlotte/Concord highlight friendly staff, generally clean and comfortable rooms, and a convenient location near highways, shopping, dining, and venues, though guests also note drawbacks like no included breakfast and occasional maintenance or amenity issues.

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Facilities

Mixed

Cleanliness

Clean

Service

Friendly

Location

Convenient

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4

Melissa

IAN-logo

Apr 21, 2026

·

Stayed 2 nights

Our room wasn't visited by housekeeping at all on our Friday through Sunday stay. No trash emptied, no linens changed, no clean towels or wash cloths, NOTHING AT ALL, they didn't visit the room. Booked the room specifically for the indoor pool as I was traveling with 3 children booked the room to arrive and the pool is COMPLETELY drained and "under maintenance". We were offered to go next door and use the OUTDOOR swimming pool that was ICE cold. Ask for a crib as it was listed on the site as available. We asked when we arrived and were told "sorry they are gone for the night it will need to be tomorrow". Okay, no big deal I understand, so 9am Saturday I asked again and was told it would be brought to the room. At 11pm we arrive with a sleepy baby and no crib, had to ask the front desk who gave me the runaround until I pointed out in his log book I had asked for the crib already and no one bothered to get it. For the money paid it was a BIG RIP OFF AND DISAPPOINTMENT!
Our room wasn't visited by housekeeping at all on our Friday through Sunday stay. No trash emptied, no linens changed, no clean towels or wash cloths, NOTHING AT ALL, they didn't visit the room. Booked the room specifically for the indoor pool as I was traveling with 3 children booked the room to arrive and the pool is COMPLETELY drained and "under maintenance". We were offered to go next door and use the OUTDOOR swimming pool that was ICE cold. Ask for a crib as it was listed on the site as available. We asked when we arrived and were told "sorry they are gone for the night it will need to be tomorrow". Okay, no big deal I understand, so 9am Saturday I asked again and was told it would be brought to the room. At 11pm we arrive with a sleepy baby and no crib, had to ask the front desk who gave me the runaround until I pointed out in his log book I had asked for the crib already and no one bothered to get it. For the money paid it was a BIG RIP OFF AND DISAPPOINTMENT!

8

Nasheen

IAN-logo

Mar 6, 2026

·

Stayed 1 night

Yes
Yes

10

Craig

EXP-logo

Feb 17, 2026

·

Stayed 2 nights

It was excellent very clean room Staff was excellent and amenities was so sufficient with the bar and grill. It made it like home. You didn’t want to even leave the room. It had food, beverage, baby and and everything. You need to have a good time.
It was excellent very clean room Staff was excellent and amenities was so sufficient with the bar and grill. It made it like home. You didn’t want to even leave the room. It had food, beverage, baby and and everything. You need to have a good time.

8

Emily

EXP-logo

Feb 15, 2026

·

Stayed 1 night

The room was very clean, check in was easy, the staff was all very friendly, and it’s close to everything!
The room was very clean, check in was easy, the staff was all very friendly, and it’s close to everything!

2

shane

EXP-logo

Feb 13, 2026

·

Stayed 1 night

Stayed there for the pool despite it being a 25 minute longer drive to my event the next day. Check in only to discover the pool was out of commission. As bad as that was, the worst was the terrible service when checking in. No one was at the front desk so I stood there approximately 10 minutes and then decided to call the front desk. Finally some grumpy gal comes out and rudely asks if I was the one calling. She gave me the bare minimum of talk - didnt even tell me which room or how to get to it. No eye contact and spoke at a barely audible level - not because she couldn’t, but because she didn’t want to show even close to the proper. Has zero business working with the public and Hilton did a rotten job of training and screening out the morons that work at that location. Rotten stay.
Stayed there for the pool despite it being a 25 minute longer drive to my event the next day. Check in only to discover the pool was out of commission. As bad as that was, the worst was the terrible service when checking in. No one was at the front desk so I stood there approximately 10 minutes and then decided to call the front desk. Finally some grumpy gal comes out and rudely asks if I was the one calling. She gave me the bare minimum of talk - didnt even tell me which room or how to get to it. No eye contact and spoke at a barely audible level - not because she couldn’t, but because she didn’t want to show even close to the proper. Has zero business working with the public and Hilton did a rotten job of training and screening out the morons that work at that location. Rotten stay.

7831 Gateway Ln Nw, Concord, North Carolina, United States of America

Location

When you stay at Hilton Garden Inn Charlotte/Concord in Concord, you'll be in the business district, within a 5-minute drive of Concord Mills and Charlotte Motor Speedway. This hotel is 5.9 mi (9.5 km) from University of North Carolina at Charlotte and 13.9 mi (22.4 km) from Spectrum Center.

Cabarrus County Convention and Visitors Bureau(0.7 miles)

MagiQuest(0.9 miles)

Great Wolf Lodge Water Park(0.9 miles)

Concord Mills(1 miles)

Hendrick Motorsports Complex(1.3 miles)

Rocky River Golf Club(1.4 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 05:30

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Yes, free self-parking is available on-site, including wheelchair-accessible parking.


Cooked-to-order breakfasts are available daily from 7:00 AM to 9:30 AM for a fee of approximately USD 9.95 per person.


Yes, the hotel allows pets with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.


Check-in is from 3:00 PM to 5:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Yes, complimentary shuttle services operate within a 7-mile radius of the hotel.


The hotel offers various accessibility features including elevators, step-free entrances, wheelchair-accessible facilities, and a wheelchair-accessible pool.


The hotel is located in the business district, within a 5-minute drive of Concord Mills and Charlotte Motor Speedway. It is approximately 1.1 km from Cabarrus County Convention and Visitors Bureau and 5.9 mi from the University of North Carolina at Charlotte.


Yes, the hotel features an indoor swimming pool. Operational hours may vary.


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