Queen Hotel DT

Stayed at a location that we did not book, nor confirm, nor pay for. Check-in info sent before arrival was for a different property.

Felt like home away from home

STAY AWAY! This was possibly one of the worst properties I’ve stayed at. The location of the unit was good. We were able to walk to the CN tower, ferry station, and the St. Lawrence Market, and other attractions. Getting the key was easy. You need it to access the elevator. Beyond that, I don’t have great things to say about this property or Rivet Management. This particular unit did not come with parking- many units in this building do have free parking, but not this one and you cannot buy your self parking on site. Upon arrival at the unit, we discovered the exterior door to the patio (which was dirty and had no seats) did not have a latch or lock. It was covered in tape, suggesting to me that this was a known issue. I don’t know how cleaning staff would have missed this. I contacted Rivet and they offered to send management up in the morning. I didn’t get in and let them know until late in the day.) The patio was on the 12 floor and had a divider between us and the unit next to us, so we were secure, I guess. We elected not to have anyone come up to fix it during our stay. Safe for one night safe for 3? We were two females traveling alone and didn’t want maintenance in our room. No blackout curtains. An elevator went out for an afternoon, we got to climb 12 flights of stairs on a hot July day. The only things management offered were a late checkout and a the next day maintenance check. For a company who asks for $$$ damage deposit upon booking I expected better.

Great space, clean, lovely views of the city and Lake Ontario. This was my second time staying and the ICE building and I can say I will stay again. They have been extremely responsive when contacted, and worked to find a solution. The location is perfect if you are going to a concert, a game, or the CN tower/aquarium. Additionally there some FANTASTIC restaurants around on Queen's Quay E.; overall I would 100% recommend this place.

5 stars