Is parking available at the property?

Self parking is available on-site for a fee of CAD 40 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6 AM to 10 AM for a fee of approximately CAD 37.61 per person.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of CAD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Late check-out is available for a fee of CAD 80, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for easy access to all floors.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in downtown Toronto, just a 4-minute walk from the Hockey Hall of Fame and 8 minutes from Scotiabank Arena. It is also 0.6 miles from CF Toronto Eaton Centre and 0.9 miles from Ripley's Aquarium of Canada.

Does the property have a swimming pool?

Yes, the hotel features an indoor pool and a hot tub. The pool is heated and available year-round.

What are the policies for guests staying with children?

Children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests regarding additional bedding.

The Novotel Toronto Centre Hotel - Toronto

Average nightly price at The Novotel Toronto Centre by month, last 12 months (USD)
Month	Average price
January	$161
February	$169
March	$241
April	$264
May	$284
June	$334
July	$293
August	$346
September	$375
October	$285
November	$250
December	$181

What guests think

At The Novotel Toronto Centre, travelers consistently praise the central, walkable location, clean modern rooms, and friendly staff, while a smaller number note nighttime noise from nearby bars, occasional maintenance or housekeeping hiccups, and mixed experiences with breakfast value.

The pool, hot tub, and gym are popular, and the on-site bar and happy hour receive regular compliments, though parking can be costly and has low clearance. Check-in is generally quick and professional, but a few guests reported service lapses such as poor communication during late-night fire alarms or a do-not-disturb request not being honored. Expect a comfortable, well-located stay in downtown Toronto.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently use the pool, hot tub, and gym, and many like the on-site bar/cafe and happy hour. Parking is convenient but can be pricey with low clearance, and a few mention dated areas, rule enforcement issues, or awkward layouts.

Related guest reviews

10

Kent

Jan 27, 2026

·

Stayed 1 night

So glad to have an on-site bar/restaurant during the snowstorm — happy hour and a menu with solid options couldn’t have been better!

8

Melissa

Oct 29, 2025

·

Stayed 1 night

Clean and relatively quiet. Self parking has very low ceilings, but overall great stay.

10

Jennifer

Sep 7, 2025

·

Stayed 4 nights

Beautiful property. The pool and gym facilities are a little strange with change rooms and sauna on level 6 while the pool and hot tub on 8th floor. No showers on pool level

10

Nicole

Nov 30, 2025

·

Stayed 1 night

Check in was quick, staff was friendly. Hotel was clean and tidy and very comfortable. Would stay here again. Location was great with underground parking.

10

Nicholas

Nov 8, 2025

·

Stayed 1 night

Beautiful room and comfy beds. Can’t beat the happy hour prices in the cafe - best prices in town!

10

Hannah

Sep 8, 2025

·

Stayed 7 nights

Fab week long stay! The local bars, restaurants and shops were very handy and something for everyone. The pool and gym facilities are great.

10

WILLIAM A.

Aug 17, 2025

·

Stayed 3 nights

The staff were amazing from the moment we checked in, to the breakfast staff every morning. Nothing was to much trouble!! Parking was easy, but a bit pricy although no more than any other hotel, just more than I would like to spend.

6

Peter

Jan 29, 2026

·

Stayed 2 nights

Too many kids in pool not respecting rules like not diving and jumping from edge.Noise during the night especially when doors are closing. Very loud bangs. Respect what is offering when booking. Great location.

10

Anne

Sep 8, 2025

·

Stayed 2 nights

Contemporary hotel convenient to Union station and the Lake shore. We liked the restaurant for breakfast or happy hour. Several other medium range restaurants just opposite. Our upgraded room on top 8th floor had a small gable window so was rather dark with a combination separate lights rather than anything central. Almost too dark to read from the bed area. Liked the nearby 8th floor swimming pool especially after a day exploring. A good choice for holiday or business.

10

Shelby

Sep 28, 2025

·

Stayed 5 nights

Clean rooms, pool and hot tub were great. In walking distance of many tourists spots

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Cleanliness

Rooms and common areas are widely described as very clean and modern. A few guests reported issues such as mold in showers, stained linens, or dusty pool fixtures.

Related guest reviews

10

Erika

Sep 10, 2025

·

Stayed 1 night

Clean, renovated, convenient location. Very comfortable bed

4

Carolyn

Oct 8, 2025

·

Stayed 1 night

The rooms need to be updated DESPERATELY. Lots of rust stains and in a terrible need of a paint job. Overall the room didn't look very clean at all. I immediately pulled out my disposable sheets and bed bug spray as I didn't feel comfortable even lying in the bed. Not a great experience for the price. The lobby is deceiving. Looks beautiful and modern and the restaurant on the main floor is excellent. The rooms were also too lout. We were at the end of a hallway and hear the exit door slamming at all times of the night (so loudly we thought someone was trying to come into our room) and there was exceptionally loud construction going on outside the window. I will not be booking this hotel again.

6

Nick

Sep 21, 2025

·

Stayed 1 night

The hotel itself was amazing the staff was awesome but when we got to our hotel room there was stains on the new bedsheets before we even put our bags down. I let the front desk know and they switched the sheets very quickly but for what I paid for the night I was disappointed to have blood on our bed sheets

10

Ashley

Feb 12, 2026

·

Stayed 1 night

Very clean hotel

8

Matthew

Nov 22, 2025

·

Stayed 1 night

Everything was good. The only negative that I can say is that there was what appeared to be mold in shower. I let the front desk know as we checked out. Other than that, great location to tour Old Toronto area. Lots of close dining options.

10

Lisa

Feb 25, 2026

·

Stayed 1 night

Easy parking, room was clean, staff was helpful and friendly. Website said Scotiabank was an 8 minute walk, it was closer to 15 minutes. Not a huge deal if it is nice out. I would stay at this hotel again.

10

Bryant

Feb 21, 2026

·

Stayed 1 night

Clean rooms. Friendly helpful staff. Quick easy check in. Great location. Go to hotel when we stay downtown Toronto.

10

Hanna

Feb 28, 2026

·

Stayed 6 nights

Great location, quiet room, except for loud AC, which we didn`t need in February. friendly staff, very good breakfast. Pool was nice, but the lamps and ceiling was extremely dusty, needs urgent cleaning

10

Angela

Sep 14, 2025

·

Stayed 3 nights

Staff were very friendly and the room was spacious and clean aside from a couple of spots of black mold in the shower.

10

Susie

Nov 21, 2025

·

Stayed 1 night

Room was fantastic and very clean!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, generally spacious, and the beds are comfortable. Some guests noted noise from hallways or nearby bars, as well as minor maintenance or design issues like loud/weak A/C, hot-water problems, or limited lighting.

Related guest reviews

10

Philipp

Sep 7, 2025

·

Stayed 6 nights

I really enjoyed my stay with the Novotel Toronto Centre. Rooms were exceptionally clean, the pool was great, staff was very friendly and there are many amenities, including (but not limited to) a free luggage deposit after your stay, a sewing kit, bathrobes and even a toothbrush if needed. The only downside was that the room was very dark. I stayed on the 8th floor (room 831) and there were multiple areas in the room which didn't have enough lighting. Also the position of the TV was weird, probably because of the roof pitch.

8

Vilma

Aug 23, 2025

·

Stayed 5 nights

Great location. Room did have a smell to it though. Room also never got cool and water heating took forever. Very safe location and helpful staff.

8

Michael

Feb 22, 2026

·

Stayed 3 nights

Room was nice, modern and clean feeling staff were great and very enthusiastic to serve. Would be nice if they put some bottled water in the room. Mini fridge was too cold froze food and drinks. Tv could be modernized to link your streaming sevice accounts. Overall i enjoyed my stay and i hope to vist there again, this was my second stay there.

8

Edward

Oct 4, 2025

·

Stayed 1 night

Great location! Room is a nice size and the bathroom was nicely appointed, especially the shower which is large, well designed and nicely outfitted ! More choices for pillows are needed- all 4 are big and very firm! The mattress needs to be replaced as it is crowned so you feel like you’ll roll off the bed which - happily- caused us to both stay in the middle!!

6

Yixin

Sep 9, 2025

·

Stayed 2 nights

There is a bar across the street that open to 2 AM on weekends! So we couldn’t fall asleep until that time during our stay.

10

Justine

Feb 23, 2026

·

Stayed 1 night

bed & pillow are comfortable. Cozy room

6

Salem

Feb 6, 2026

·

Stayed 2 nights

Shower faucet malfunction. Was unable to get hot water so I had to shower with freezing cold water in Feb.

10

Maaike

Feb 9, 2026

·

Stayed 1 night

Room was nice, spacious, and comfortable. Staff were very kind, location was amazing and central.

8

Joanne

Dec 26, 2025

·

Stayed 1 night

Room was standard size, clean and adequate

8

Jennie

Oct 13, 2025

·

Stayed 1 night

Close walk to union station. Clean rooms. One of our rooms ac wasn’t keeping up and we were able to change rooms in the night without an issue.

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Service

Staff are frequently praised as friendly, helpful, and efficient at check-in, with breakfast teams singled out. However, a few reported lapses, including a do-not-disturb request ignored, long lines at the desk, or poor communication during late-night fire alarms.

Related guest reviews

10

Cassarndra

Dec 27, 2025

·

Stayed 1 night

Amazing, Amazing breakfast and breakfast staff!

10

Amy

Nov 16, 2025

·

Stayed 1 night

They were so kind to check us in early for free because we have a toddler who naps. They also were all so sweet to her and gave her toys. Such a great location and staff!

2

Jil

Feb 6, 2026

·

Stayed 3 nights

Unfortunately a do not enter door hanger was placed on the door for the duration of the trip. As we did not require cleaning service and requested no entry into the room. However,. Regardless of this hang tag placed the housekeeping team entered the room whereby items such as jewelry and electronics were out and not in the safe given the door hanger was in place to not need to put items away. This was a full invasion of privacy and really asks the question of why are we offering door hangers which provide guidance to team members when they are not observed.

10

Bryant

Feb 21, 2026

·

Stayed 1 night

Clean rooms. Friendly helpful staff. Quick easy check in. Great location. Go to hotel when we stay downtown Toronto.

10

Graeme

Sep 15, 2025

·

Stayed 3 nights

Check-in was well handled. Breakfast facilities were great. Staff were friendly and professional. One member of staff (Burak Kaya) went above and beyond to contact me after I had left some of our travel documents in my room. Room and hotel were clean and well presented and maintained.

6

Tanya

Oct 26, 2025

·

Stayed 1 night

The hotel itself was alright, nothing bad, but nothing overly special. The issue I had was during the night the fire alarm went off. A very garbled PA system was completely inaudible, and there was ZERO staff presence out on the street so we fended for ourselves and went back in when we saw fire fighters leave the building. I feel there should have been someone trying to make sure everyone was okay (it was quite chilly outside) and keep us informed on returning to our rooms. I know we are grown, capable people, but it just left a bad taste that nobody was overseeing things and looking after patrons. Makes me question how their other services, which we did not experience, really are.

6

Angelina

Feb 5, 2026

·

Stayed 3 nights

We’ve stayed at this hotel several times and have always been happy to return because of the clean rooms, great amenities, and overall comfort. This time, however, we were disappointed with how a reservation issue was handled. A glitch on the hotel’s end removed the breakfast option from our booking, even though I had a photo clearly showing that we selected it. Despite this, the staff declined to honour it. It wasn’t a major issue overall, but it did leave a sour note on an otherwise pleasant stay—and it has made us a bit less certain about returning in the future.

10

Andrew

Dec 31, 2025

·

Stayed 1 night

Check in was quick and friendly any encounters with staff was pleasant and friendly as always. We have come here many times now for its location as well as clean comfortable rooms n ice evening place to grab a drink and a friendly fresh breakfast.

10

Marion

Nov 11, 2025

·

Stayed 1 night

Spotless room. Exceptional customer service at checkin desk.

6

Leisa

Aug 30, 2025

·

Stayed 1 night

Clean. Great area. Needs more staff. Long check in and check out lines.

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Location

Consistently praised as central and walkable to Union Station, St. Lawrence Market, Scotiabank Arena, Rogers Centre, the waterfront, and downtown sights. A handful mention nighttime noise from nearby bars or the street.

Related guest reviews

10

Donna Lee

Jul 29, 2025

·

Stayed 3 nights

Walking distance to everything. Dining, shopping, Rogers centre. Subway etc

10

Clement

Oct 29, 2025

·

Stayed 5 nights

Brilliant location in downtown Toronto. 5 to 15 minute walk to union station, Scotia Bank Arena, Rogers Arena, CN Tower, Waterfront, Hockey Hall of Fame, Lawrence Market etc.The staff were very helpfull. Rooms kept very clean and spacious with added bonus of a fridge. Food of good quality. There is an Indian, Steakhouse and Italian all very good quality right across the road. Couple of bars as well. The happy hour 16:00 to 20:00 is worth while, a small selection of drinks at very reasonable prices $5 for a lager or wine 😆

10

Michelle

Aug 6, 2025

·

Stayed 4 nights

Great location . Walking distance to Train, Roger’s Center, CN Tower, etc.

10

Dawna

Nov 19, 2025

·

Stayed 3 nights

LOCATION! LOCATION! LOCATION! This hotel has it in spades. Super close to St. Lawrence Market, Hockey Hall of Fame, Scotiabank Arena and Rogers Centre. All within easy walking distance. Parking is right beside the hotel, and can be added onto your bill. We had a double room; it was tastefully done and clean. Next time we go back we will definitely stay here again.

10

Neil

Dec 8, 2025

·

Stayed 2 nights

Great place to stay. Close to Union Station, Saint Lawrence Market and the Eaton Centre. Rooms clean and staff friendly.

10

Jan

Dec 13, 2025

·

Stayed 1 night

Superb location, very neat and spacious room, comfy bed

10

Tony

Nov 8, 2025

·

Stayed 1 night

My wife and decided to do a night in Toronto and dinner. The Novotel is situated in the heart of St.Lawrence market area. Your options for dining are abundant and meet all Price Points. Our room rate rate was fair considering it’s a Friday booking. Located on the esplanade it’s a quiet escape from Front St and people traffic.

10

Michael

Aug 21, 2025

·

Stayed 3 nights

Great location. Only 5 minutes walk from Union Station, and 20 minutes to CN Tower. Staff very helpful/friendly.

10

Danielle

Nov 24, 2025

·

Stayed 2 nights

Everything was neat and clean. The staff were exceptionally friendly. And the location was perfect- a quick 5 minutes walk from the train station, 4 minutes to the St. Lawrence Market, and all on a very quiet street. I’ll stay here again.

10

Peta

Nov 17, 2025

·

Stayed 6 nights

Stayed here previously, had a great experience so we came back. Great location for attractions and transport links. Friendly staff. Clean modern room with safe, fridge, kettle and coffee maker.

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Dining

Breakfast is often highlighted for quality and variety, and the on-site restaurant/bar and happy hour earn compliments. Some guests mention high prices or inconsistent buffet quality, limited a la carte options, and a lack of room service.

Related guest reviews

10

Cassarndra

Dec 27, 2025

·

Stayed 1 night

Amazing, Amazing breakfast and breakfast staff!

10

Shanda

Jan 12, 2026

·

Stayed 4 nights

Great to have breakfast included. Some wait for buffet closer to 10:00 but line moves quickly. Super friendly and lovely staff

10

Kent

Jan 27, 2026

·

Stayed 1 night

So glad to have an on-site bar/restaurant during the snowstorm — happy hour and a menu with solid options couldn’t have been better!

8

Patricia

Oct 9, 2025

·

Stayed 3 nights

Perfekte Lage in der Nähe der Union Station in einer ruhigen Seitenstraße nahe des St. Lawrence-Markets. CN-Tower, Harbourfront, Old Town sind innerhalb von 10 Minuten zu Fuß erreichbar. Sehr gutes Frühstück mit sehr freundlichem Personal (nicht im Hotelpreis inbegriffen).

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10

Noah

Jan 12, 2026

·

Stayed 4 nights

Amazing breakfast

8

Ashley

Sep 9, 2025

·

Stayed 4 nights

The property was great and I appreciate the convenient early check in. The room was clean but I only had my room cleaned once in four 4 nights and they didn’t bother to take the trash out. My main concern was the breakfast buffet, it was absolutely horrible. Everything that was supposed to be hot, was ice cold, pancakes, bacon, eggs, hashbrowns. And they charged $40 a person for that. They gave my table the pitcher of OJ and coffee from the table next to us when they left. 1 star for the Resturant, we never went back to it again and that’s bad because we would have enjoyed it every morning otherwise. The VIP discount had to be applied at checkout also for the “VIP” discount too because server didn’t know what I was talking about when checking out.

10

John

Sep 11, 2025

·

Stayed 5 nights

Great location, helpful staff, room was great. Breakfast was average, batch cooked, and elected to eat out for the duration of our stay.

8

Tricia

Nov 16, 2025

·

Stayed 1 night

It was a beautiful hotel with good service. Our TV was not working which was the biggest downfall however; we were compensated. Breakfast was at the hotel restaurant and the breakfast choices a la cart was limited. Breakfast was not included in hotel price.

8

Dennis

Aug 31, 2025

·

Stayed 2 nights

Breakfast option was expensive.

10

Tatiana

Aug 4, 2025

·

Stayed 3 nights

Loved the staff especially at the front desk and cafe Nicole ! Complimentary breakfast not the best , but overall pretty good . Maybe more photos also of rooms online. Some had couches , some had bigger bathrooms . No microwave in room only in the lobby .

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $188	9 $230	10 $216
11 $144	12 $193	13 $233	14 $313	15 $278	16 $285	17 $245
18 $196	19 $430	20 $678	21 $927	22 $674	23 $400	24 $252
25 $168	26 $267	27 $647	28 $644	29 $185	30 $142	31 $145

Su	Mo	Tu	We	Th	Fr	Sa
1 $188	2 $188	3 $188	4 $201	5 $188	6 $209	7 $209
8 $188	9 $188	10 $302	11 $254	12 $188	13 $196	14 $196
15 $188	16 $188	17 $188	18 $188	19 $188	20 $194	21 $194
22 $188	23 $188	24 $219	25 $209	26 $188	27 $198	28 $198
29 $188	30 $188

The Novotel Toronto Centre

Prices for The Novotel Toronto Centre

Monthly average prices

About this property

Location

Guest reviews of The Novotel Toronto Centre

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Novotel Toronto Centre

Considering this hotel for your Toronto trip?

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