Is parking available at the property?

Parking is available on-site, but it is limited. Uncovered self-parking costs CAD 33.90 per day with in/out privileges, and uncovered extended parking is available for CAD 145 per week. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered daily from 6:30 AM to 10:30 AM for a fee of approximately CAD 30.00 for adults and CAD 15.00 for children.

Does the property allow pets?

Pets are allowed in specific rooms only, and a pet deposit of CAD 100 per stay applies. There is also a pet fee of CAD 55 per pet, which varies based on the length of stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee of CAD 70.00, subject to availability.

Are airport shuttle services available?

Yes, a complimentary airport shuttle service is available 24 hours a day. Guests can arrange the transfer upon arrival at the property.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Etobicoke, Toronto, just a 3-minute drive from the Toronto Congress Centre and 7 minutes from Woodbine Racetrack. It is approximately 8.3 miles from Yorkdale Shopping Centre and 10.7 miles from Square One Shopping Centre. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available. Pool access is from 7:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

Crowne Plaza Toronto Airport Hotel

Average nightly price at Crowne Plaza Toronto Airport by IHG by month, last 12 months (USD)
Month	Average price
January	$101
February	$110
March	$114
April	$127
May	$131
June	$148
July	$125
August	$134
September	$123
October	$128
November	$101
December	$90

What guests think

At Crowne Plaza Toronto Airport by IHG, travellers frequently praise the convenient airport location, reliable shuttle and generally clean, comfortable rooms, but recurring complaints cite long check-in lines, construction-disrupted parking, noise from HVAC or hallways, and inconsistent cleanliness.

Many guests describe the staff as friendly and helpful, though responsiveness and problem resolution vary, especially during busy periods. Breakfast and the on-site restaurant are frequently enjoyed, but some found service slow or prices high. Several stays were affected by service disruptions, including a widely reported water outage and intermittent Wi-Fi, with communication gaps noted. Overall, this is a practical airport hotel best for short, convenient stopovers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is widely cited as convenient, though waits or airline crew priority sometimes cause delays. Parking is paid and affected by construction with limited or dimly lit spaces, and the pool/gym exist but the pool was occasionally closed or unclean.

Related guest reviews

6

Mo

Oct 12, 2025

·

Stayed 1 night

Dirty swimming pool all towels were in the floor.

10

Scott

Aug 31, 2025

·

Stayed 2 nights

Lack of parking due to construction is frustrating. But, I didn' end up getting charged for parking

2

Laura

Jul 25, 2025

·

Stayed 1 night

Our room was filthy. They moved me to a different one. I had to come down to get the key and no offer to help move my things. I was travelling alone with my young child. Then the pool was closed.. not mention of this at all online or when we checked in. Found out once we were in bathing suits trying to open a locked pool door. I went to management to complain about the poor experience this for and she offer a lousy breakfast vochure. Will not stay here again!

10

Helen

Aug 5, 2025

·

Stayed 1 night

Had a good gymn and pool. 3 restaurants in walking distance as well as the hotel restaurant. Great for an airport stay.

10

Carlene

Sep 17, 2025

·

Stayed 3 nights

Great location, easy airport shuttle service.

10

Joanne

Feb 16, 2026

·

Stayed 1 night

Clean room, well maintained and great shuttle to the airport

6

Jessa

Oct 22, 2025

·

Stayed 2 nights

For the amount of money I paid for 2 nights it wasn’t worth it. The parking situation was under construction which wasn’t the problem so much as the dimly lit parking lot. I felt very uncomfortable having to park far away from hotel with little to no lighting walking at night. As well as paying $30 each night for parking in this lot was ridiculous. Breakfast and staff were great. Building not so much.

8

Samira

Oct 18, 2025

·

Stayed 3 nights

Airport shuttle was easy to find and convenient. The hotel was clean and the staff was accommodating we needed to change our room and that process was super easy. We enjoyed our stay.

8

Michelle

Aug 31, 2025

·

Stayed 3 nights

Overall quiet and clean, staff was friendly. The 24 hour shuttle to the airport was a great way to take the train into Toronto!

8

Victoria

Jan 18, 2026

·

Stayed 1 night

Bed was comfortable. Heating system was very loud and came on periodically through throughout the night. But check-in was fast. Efficient airport shuttle. Decent price. I’ll probably stay again if I have a layover.

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Cleanliness

Feedback is mixed: many note clean, well-maintained rooms, while others report dirty bathrooms, hair, stains, and untidy hallways or leftover items. Housekeeping supplies (towels, soap) were sometimes missing or slow to arrive.

Related guest reviews

10

marta Cecilia

Sep 8, 2025

·

Stayed 2 nights

Very nice

10

Kevin

Feb 16, 2026

·

Stayed 2 nights

Smooth check-in, spotless room, and welcoming staff. Would definitely stay again.

4

SCOTT

Oct 30, 2025

·

Stayed 1 night

Room wasca mess bed not made looked like someone took a nap in it before i arrived at 11 pm , sheets dirty not even on bed room small no amenities , bathroom tiny room cold loud just a horrible place under construction too loud ..not inpressed

4

Robb

Aug 25, 2025

·

Stayed 1 night

Room was dirty, had food left in the microwave, hairs all over the bathroom floor.

2

Angelica

Sep 26, 2025

·

Stayed 4 nights

Disgusting bathroom, hair EVERYWHERE. Hair on our “clean” towels, bed and floors. Staff seemed bothered when having to help us out with anything. For the first full day we had no water in our room (which I understand is not the hotels fault just super inconvenient.) mysterious stains on most of the furniture, dirty spots all over the bed and headboard. I accidentally got hair dye on my pillow, a spot maybe the size of a 10 cent if not smaller, i immediately let front desk know where they informed me I’d be charged $15 for the pillow. I am more than willing to pay for the damage however when I got a price run down from my stay I noticed I was in fact charged $56 for the pillow. Not the $15 I was reassured it would be. When mentioning that they made it feel like it was miscommunication on my end. The pool was nice however everything around it was filthy. Hair clumps, stains, etc. another problem was that no matter when we tried calling help desk we would never get an answer. Also, some kind of convention was happening in the hotel which again, wouldn’t have been an issue however this massive group of people just lingered in the entrance for every single day of our 4 day stay. It was super inconvenient to have to duck and weave our way through the lobby to try and leave the hotel, with the doors constantly open the lobby smelled of cigarettes. For the price you are paying to stay here you might as well go for a more reputable company. VERY disappointed.

8

Susan

Jan 22, 2026

·

Stayed 1 night

Clean room. Check in took a long time but once we were upstairs in our room we were comfortable.

4

Karrie

Jul 22, 2025

·

Stayed 1 night

The property is in the middle of renovations and they have done a nice job of the main reception area, but it’s quite deceiving compared to the rest of the hotel and the rooms. I’m actually not sure if we were in a pre or post renovation room, which should say enough in itself. The hallways look like they haven’t been vacuumed in days there was so much dirt and garbage on the carpet including wine glasses that sat outside of one of the rooms for 24 hours as well as a half eaten apple on the floor in the elevator area. The bathroom in our room had some pretty suspect “hairs” on the floor upon our arrival, which we had to ask twice to be cleaned before someone actually came up. The chair in the room was visibly very dirty. The air conditioner was really noisy making a weird sort of crinkling / buzzing noise through the night. Generally this hotel didn’t not fit the photos or the description and I wouldn’t stay at it again.

10

Alana

Nov 17, 2025

·

Stayed 1 night

The room was clean and quiet. The staff was excellent. Yara checked me in and she was really lovely. Overall a great experience and would definitely stay again.

2

Shawna

Feb 24, 2026

·

Stayed 1 night

Very filthy, stains on furniture, floors and toilet were not clean. The front desk gave us the wrong room, thing walls, parking was not maintained and could not park over snow mounds.

2

Joshua

Nov 2, 2025

·

Stayed 2 nights

Room was dirty there was balls of hair all over the bathroom when we arrived. Called housekeeping for shower gel and took nearly 1.5hrs before we were delivered to. Concierge didn't tell me hotel guests were charged $30/night for parking when we checked in, and I was surprised at check out, this should have been disclosed at time of booking. This is especially frustrating as the property comes around $30 less on average than surrounding hotels in the area. The property currently has construction obstructing the entire front of the property, this should have been disclosed during the bookint process.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally modern with very comfortable beds, but several are small, some bathrooms feel tight, and noise from HVAC, elevators, hallways, or aircraft is a recurring issue. Wi-Fi reliability varies, and some rooms had maintenance quirks (loud heaters, faulty remotes, two-elevator access).

Related guest reviews

6

William

Oct 7, 2025

·

Stayed 1 night

Room was on second floor and hvac units outside below window on ground were running all the time making it hard to sleep.

8

Genevieve

Feb 23, 2026

·

Stayed 2 nights

My room was clean and comfortable however every time the heat kicked in the fan was super loud and woke me up several times throughout the night. Horrible sleep.

2

Carolyn

Nov 23, 2025

·

Stayed 1 night

Unfortunately, I didn’t have a good experience at this hotel although it is newly renovated and the rooms when they’re clean are nice. The first room I received wasn’t clean with used water bottles in the bathroom and on the console by the TV. Additionally, when I checked the bathroom, the towels had been used and the bed. I called the front desk and they told me they’d send up housekeeping to inspect. After 15 minutes I called the desk again and just said I wanted a new room as I wasn’t satisfied. The second room I received was clean however it reeked of cigarette smoke and the window had been cracked open as if someone had just freshly lit a cigarette in there. The third room I received was clean and did not smell of smoke. But it took over 1 hr to get successfully checked in throughout this ordeal, I understand the hospitality industry is busy, but not so much of “I’m sorry” was offered.

6

Jay

Aug 5, 2025

·

Stayed 7 nights

Rooms are very small, gets stuffy very quickly. Fridge is minuscule compared to other hotels with mini fridges. Think two 1L Allen's Juice depth IF you take out the shelves.

8

Nahe

Jan 11, 2026

·

Stayed 1 night

Room was clean and modern. Bathroom was nice, although a bit tiny but fine. We were assigned the “quiet floor” but our room was right in front of the elevators so it wasn’t quiet at all. Welcome team was very friendly and professional. The only thing I didn't like, the airport shuttle took forever and I called the hotel numerous times to request assistance but no one answered.

8

Ana

Nov 11, 2025

·

Stayed 3 nights

The room was modern and clean, the airport pickup service was a bit slow, but overall it was fine

8

SOPFIM

Nov 4, 2025

·

Stayed 2 nights

Windows let pass the noise, I herd the Shuttle at every hour during the nigth

4

Gregory

Oct 8, 2025

·

Stayed 1 night

The room was small with very noisy air conditioning. We had to switch it off to sleep. The WiFi signal dropped out intermittently.

10

Nadeem

Aug 1, 2025

·

Stayed 3 nights

The room was nice. The only inconvenience to get to my room on the 12th floor is that I had to take 2 elevators. Room was clean but some brown stains could be seen on the basin in the washroom. Overall, I would say a decent property to stay at considering close proximity to airport.

8

Victoria

Jan 18, 2026

·

Stayed 1 night

Bed was comfortable. Heating system was very loud and came on periodically through throughout the night. But check-in was fast. Efficient airport shuttle. Decent price. I’ll probably stay again if I have a layover.

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Service

Service is mixed: many praise friendly, helpful staff, yet frequent reports mention long check-in lines, understaffing, slow responses, and inconsistent problem handling or communication during issues. Shuttle and front desk interactions ranged from excellent to unhelpful.

Related guest reviews

2

Juan de dios

Nov 5, 2025

·

Stayed 1 night

I had a very bad experience at this hotel. I left a deposit at check-in and, despite checking out on time and leaving the room in perfect condition, they have still not returned my deposit — it has been almost 3 weeks. I reached out multiple times and received no real answers or solutions. The lack of transparency and communication is extremely unprofessional. Holding guests’ money for weeks is unacceptable and feels dishonest. For a hotel located near Toronto Airport, you would expect much better service, clearer policies, and responsible management. Unfortunately, that was not the case.

10

Mumtaz

Aug 18, 2025

·

Stayed 3 nights

Actually the service was excellent. Staff super helpful . Our room attendant on Saturday was so lovely and kind. Love the shuttle service. An added bonus super friendly drivers.

10

Candice Wai Kei

Sep 2, 2025

·

Stayed 3 nights

Front desk can be understaffed. From what I saw, there’s typically 2 front desk staff, but 1 is dedicated to airline crew check-ins. So the lines can get quite long during peak times (check-in and check-out hours). The room was very clean and pretty spacious for a standard room. The area around the hotel was quiet and felt safe. Shuttle service was convenient and very frequent, making it easy to travel to/from the airport. There’s also restaurants within walking distance (5 minutes) of the hotel if you don’t fancy the hotel restaurant. I stayed here to attend an Indian wedding in Brampton for the week, and it was convenient to uber (about 15-20 minutes depending on traffic). I went downtown once. It was a 50 minute uber, and quite expensive… so not really worth it. Public transit downtown can be quite far (about 1.5 hours one way), so keep that in mind if you’re planning to go downtown a lot.

2

Candice

Aug 15, 2025

·

Stayed 1 night

Our flight landed after midnight and our calls to the hotel for the shuttle were not answered. Remained on the phone for over half an hour. Not good service

4

Shumira

Feb 27, 2026

·

Stayed 1 night

Waited almost two hours to check in , never in my life have I seen a line up that big ! It doesn’t matter that it’s valentine day , should never take two hours to check in , was terrible, and ask to check out later as we didn’t even get to enjoy the stay and was told they can’t as well , couldn’t really make up for the 2 hour wait, couldn’t even give free parking for the wait it was terrible would never stay here again

10

Erica Jane

Aug 25, 2025

·

Stayed 3 nights

Would definitely stay again! Was greeted by wonderful staff, easy check in process. The Cannary restaurant was amazing and big portions!! Best breakfast buffet ever ⭐⭐⭐⭐⭐

6

Albert

Dec 7, 2025

·

Stayed 1 night

Airport shuttle very good. Not enough staff for checkin. Shuttle driver and front desk staff not very good attitude. There are better hotels to stay at that are more cost effective.

4

Levi

Aug 14, 2025

·

Stayed 3 nights

The property was undergoing exterior construction, and both the driveway and parking lot were poorly lit, creating unsafe conditions. The hallway carpets were noticeably dirty. During our stay, the bedside electrical outlet stopped working, and there was also a cable TV outage. Most critically, the water supply was cut off, leaving guests unable to use the bathroom or take a shower. The customer service team appeared uninformed about the facility's recovery efforts and offered no support in arranging alternate accommodations. The issue began on Saturday night due to flooding in the basement, yet guests were not notified about the possibility of a water outage. Instead, the hotel only communicated the situation after guests began to complain, leaving us without sufficient time or help to relocate. To make matters worse, we were nearly charged a late checkout fee despite being in line within the designated checkout period. Overall, the experience was extremely disappointing—especially as it occurred on the final day of our trip. A significant portion of the day was lost due to the hotel's delayed response and poor communication. Management made no effort to address or resolve guests’ concerns, further compounding the negative experience.

2

Rhonda

Feb 15, 2026

·

Stayed 1 night

Check in was atrocious almost an hour. Not enough staff. The room was beside the elevator shaft and was dingy. Lots of noise on the floor during the evening and even had the back up beeper of a garbage truck in the early hours. Would not recommend this hotel.

10

Ralph Bradley

Sep 12, 2025

·

Stayed 1 night

Everything was good except that the remote control was missing from the room. The front desk was very responsive in getting it to us. The guy at the reception desk was especially helpful and friendly.

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Location

Very convenient for Pearson Airport with shuttle access and several nearby restaurants; easy link to downtown via the UP Express from the airport. Less ideal for frequent downtown visits.

Related guest reviews

8

Jaela

Oct 7, 2025

·

Stayed 8 nights

I had a great stay. Wonderful room. Friendly staff. There were restaurants nearby. I would definitely book with this hotel again.

8

Linda

Sep 8, 2025

·

Stayed 1 night

Great room and very comfortable bed! Easy shuttle to airport for 6:30 am flight. There was construction out front for utility work but was not inconvenient. Very easy walking to a range of restaurants. Would stay there again!

8

Andrew

Aug 30, 2025

·

Stayed 3 nights

The site was a construction zone. There is not much to walk to around the hotel. Room was clean and quiet.

8

Hiroko

Sep 7, 2025

·

Stayed 2 nights

ホテルは新しく清潔で部屋の広さも十分で大満足でした。ダウンタウンまでがかなり距離もあって不便なので､空港までのシャトルバスを利用して空港からUPトレインで往復しました。シャトルバスは無料で予約も必要なく、30分毎にくるのでとても便利です。

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10

Carlene

Sep 17, 2025

·

Stayed 3 nights

Great location, easy airport shuttle service.

8

Susan

Oct 12, 2025

·

Stayed 1 night

Good hotel. Area is close to airport.

10

Yasmin

Sep 12, 2025

·

Stayed 6 nights

Very good location for travelling with UPS train.

10

Colleen

Nov 4, 2025

·

Stayed 3 nights

House keeping daily room attendance. Loved Cannery Kitchen Blue Margarita for Blue Jays World Series. Location close to many restaurants Boston Pizza (our favorite) Tim Hortons,Sunset Grill. Close to downtown Toronto.

10

Sharen Vanessa

Oct 15, 2025

·

Stayed 3 nights

A 6min drive from YYZ airport. Very convenient

10

Susan

Sep 28, 2025

·

Stayed 1 night

Good hotel near restaurants and airport. I enjoy it here

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AI-generated summary based on recent guest reviews

Dining

Breakfast and the Cannery restaurant earn positive comments for quality and portions. Some guests faced slow service, limited hours, higher prices, or occasional execution issues.

Related guest reviews

10

TOMAS ALEJANDRO

Sep 22, 2025

·

Stayed 3 nights

I liked the friendly staff, the shuttle service and wifi. I loved the water pressure in the shower. The restaurant was wonderful as was the food. On that note it would have been nice, for at time of check in, to be reminded of the free breakfast we had registered for. One other complaint was the rowdie and loud guests on our floor. I know i could have complained but didnt think it would result in anything. Other than that our stay was great

10

Jade

Jan 20, 2026

·

Stayed 3 nights

The hotel staff were pleasant and courteous, and the location was very convenient. Overall, our stay was quiet and peaceful and we had no negative experiences. We especially loved the breakfast buffet each morning !!

10

Shirley

Jan 24, 2026

·

Stayed 1 night

Room was great small but sufficient for our one night stay. King bed was comfortable. I just needed one more pillow but I managed. The room took awhile to warm up. Good on the restaurant was delicious. Thank you for starting off our vacation in a positive way

10

Benoit

Sep 24, 2025

·

Stayed 2 nights

A lot of construction in front of hotel....but manageable.

10

Jeremiah

Nov 16, 2025

·

Stayed 2 nights

Excellent customer service, cleanliness, and excellent food.

8

Lextie

Sep 21, 2025

·

Stayed 5 nights

Staff in dining are super nice and friendly

4

Davor

Aug 26, 2025

·

Stayed 4 nights

Breakfast so ordinary this is not 4 star property!

10

Erica Jane

Aug 25, 2025

·

Stayed 3 nights

Would definitely stay again! Was greeted by wonderful staff, easy check in process. The Cannary restaurant was amazing and big portions!! Best breakfast buffet ever ⭐⭐⭐⭐⭐

8

Ricardo

Aug 24, 2025

·

Stayed 1 night

The restaurant menu is ok but the execution is poor.

8

Andra

Sep 24, 2025

·

Stayed 7 nights

Breakfast options can vary

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $88	6 $88	7 $88
8 $86	9 $86	10 $88	11 $103	12 $103	13 $95	14 $97
15 $96	16 $107	17 $107	18 $107	19 $107	20 $103	21 $101
22 $94	23 $103	24 $103	25 $103	26 $100	27 $98	28 $97
29 $100	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
		1 $103	2 $103	3 $103	4 $100	5 $103
6 $94	7 $100	8 $102	9 $102	10 $102	11 $95	12 $95
13 $96	14 $97	15 $100	16 $102	17 $103	18 $95	19 $95
20 $93	21 $95	22 $97	23 $96	24 $95	25 $94	26 $103
27 $103	28 $103	29 $111	30 $97	31 $102

Crowne Plaza Toronto Airport by IHG

Prices for Crowne Plaza Toronto Airport by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Bath Shower Combination)

Standard Room, 1 King Bed (Airport Runway View)

Standard Room, 1 Queen Bed, Roll-In Shower

Standard Room, 2 Double Beds (Walk-In Shower)

Standard Room

Suite, 1 Bedroom

Standard Room, 2 Double Beds (Bath Shower Combination)

Junior Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed (Walk-In Shower)

Guest reviews of Crowne Plaza Toronto Airport by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Crowne Plaza Toronto Airport by IHG

Considering this hotel for your Toronto trip?

Prices for upcoming dates