Is parking available at the property?

Complimentary parking is available for guests on-site.

Is breakfast offered at the hotel?

Breakfast is not provided at the hotel.

Are pets allowed at the property?

Pets are not allowed at the hotel.

What are the check-in and check-out times?

Check-in time is at 14:00 and check-out time is at 10:00. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Cairns North, near the beach, just a 3-minute drive from Centenary Lakes Botanic Gardens and 6 minutes from Mount Whitfield Conservation Park.

Does the hotel have a swimming pool?

Yes, the property features a seasonal outdoor swimming pool.

What are the policies for guests staying with children?

Children of all ages are welcome at the property. Additional fees may apply for children using existing beds.

Are extra beds or cribs available for guests?

Cribs and extra beds cannot be added for any room types at the hotel.

Crystal Garden Resort in Cairns

Average nightly price at Crystal Garden Resort & Restaurant by month, last 12 months (USD)
Month	Average price
January	US$73
July	US$90
August	US$107
September	US$140
October	US$106
November	US$88
December	US$81

What guests think

At Crystal Garden Resort & Restaurant, reviews describe a budget stay with frequent concerns about dated rooms, patchy cleanliness, and inconsistent service, suggesting expectations should lean toward basics rather than comfort or polish.

Many guests liked the pool and easy parking, and several found the location walkable to the Esplanade or handy for the airport. Common negatives include shabby maintenance (moving beds, broken fixtures, occasional cold showers), strong odors or smoke, noise from other guests or nearby trains, and rooms that feel smaller, darker, or not as advertised. On-site dining was often unavailable, with the restaurant closed and no breakfast for some stays. Overall, expect straightforward lodging with notable compromises in maintenance and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently mention the pool as a highlight and appreciate the secure or ample parking. However, some facilities were poorly maintained or unavailable, including a nonworking spa, problematic laundry, and occasional hot-water issues.

Related guest reviews

6

jackson

28 Apr 2023

·

Stayed 1 night

Room was a little dated was the first impression. But the bed was comfortable and room was tidy. Plenty of parking space. Staff were friendly and helpful.

2

Michelle

3 Jul 2023

·

Worst accommodation we have ever stayed in. The photos do not represent what the actual hotel is like. Very run down and dirty. I actually cleaned the floors with baby wipes on arrival as they were filthy. Squashed lollies all under one of the beds, dirty coffee cups, toliet was leaking, room smelt of cigarettes, walls dirty, double bed mattress on a queen size bed, ceiling fan covered in dust, spa didnt work, pool and garden surroundings dirty, advertised as laundry facility but no dryer and one rusted dirty washing machine sitting in the middle of the floor which was covered in water. My daughter was sick in our bed so asked for a change of bed linen but was only given 2 sheets and no mattress protector due to not having anymore available, staff didn't acknowledge us at all during our stay.....couldn't wait to get out of there, what an absolute waste of money

6

Jackson

20 Oct 2023

·

Stayed 1 night

Easy late check in. Cold shower in the morning was a bit sad.

4

Pauline

12 Jun 2023

·

Stayed 1 night

Crystal Garden is advertised as a resort, with a pool. gym and restaurant. Didn’t look for the gym, but there was a nice pool and a restaurant that wasn’t open and I would not classify it as a resort. No-one at reception and no-where to eat, leaving only one of the food delivery options. Our room had a double mattress on a Queen base, which was odd. Towel rail in bathroom fell off the wall when leaned on and ceiling fan was covered in grime and dust.

8

Blake

21 May 2023

·

Stayed 1 night

OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good

8

angelo

31 Dec 2023

·

Stayed 1 night

Nice clean place with an awesome pool. Locked car park at night felt nice and safe

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is largely negative, citing mouldy bathrooms, dusty fixtures, lingering smoke or unpleasant odours, bugs, and floors or linens not properly cleaned. A few noted tidy rooms, but most describe low standards.

Related guest reviews

2

Charlla

7 Mar 2024

·

It was a very small room,old, unsafe, dark, gekkos crawling In the room. Dirty. No facecloths. Do not stay here ever. I warn you don’t RISK this property.

2

Michelle

3 Jul 2023

·

Worst accommodation we have ever stayed in. The photos do not represent what the actual hotel is like. Very run down and dirty. I actually cleaned the floors with baby wipes on arrival as they were filthy. Squashed lollies all under one of the beds, dirty coffee cups, toliet was leaking, room smelt of cigarettes, walls dirty, double bed mattress on a queen size bed, ceiling fan covered in dust, spa didnt work, pool and garden surroundings dirty, advertised as laundry facility but no dryer and one rusted dirty washing machine sitting in the middle of the floor which was covered in water. My daughter was sick in our bed so asked for a change of bed linen but was only given 2 sheets and no mattress protector due to not having anymore available, staff didn't acknowledge us at all during our stay.....couldn't wait to get out of there, what an absolute waste of money

4

Dom

13 Aug 2022

·

Stayed 1 night

Overpriced motel-style accommodation without a restaurant. The shower was mouldy and soap and shampoo are minimal. Not recommended.

4

Tom

21 Mar 2023

·

Stayed 2 nights

The place is dated children running rampant. Premises had a strong unpleasant odour. Outside was absolutely filthy. Staff member very pleasant and helpful. Interesting to see what a local council Health Inspection would think.

6

Mary

12 Jul 2023

·

Stayed 1 night

Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.

4

Jonathan

11 Jun 2023

·

Stayed 1 night

Didn't feel safe in the area nor the hotel property. The room was unclean & check in instructions were confusing (only one door to the room worked with the key & I wasted 10 minutes trying to open the wrong one. Would definitely not stay again

6

martin

24 Oct 2023

·

Stayed 3 nights

Central enough and quiet Not very clean. Pretty old and a bit run down

2

Linda

13 Jul 2023

·

Stayed 6 nights

Mouldy bathroom, shower head leaked, dead bugs on the floor,

2

Oggie

18 May 2023

·

Stayed 1 night

The room had terrible heavy smell of cigarettes- could not sleep at all. No windows to open and let fresh air in. Also the property says it offers free shuttle to the airport- it does NOT.

2

ROBYN

24 Jun 2023

·

Stayed 1 night

Took sheet off to a filthy mattress, not even a mattress cover! Its run down, dirty, dont stay here!!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and sometimes small or dark, with recurring complaints about beds on casters moving, mismatched bedding, noise from other guests or trains, and fixtures or lights not working. Wi-Fi reliability is inconsistent, though some found the beds comfortable.

Related guest reviews

2

Charlla

7 Mar 2024

·

It was a very small room,old, unsafe, dark, gekkos crawling In the room. Dirty. No facecloths. Do not stay here ever. I warn you don’t RISK this property.

6

Mary

12 Jul 2023

·

Stayed 1 night

Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.

4

Ross

8 Sept 2023

·

Stayed 1 night

Room was very ordinary, checked in, took a look around and left. Old and shabby, nothing like the advertised photos. Very, very disappointed.

6

Natsuko

10 Sept 2023

·

Stayed 1 night

チェックインの時間はいつでも可能ですが、セーフティーボックスの中に鍵を入れられていて、あらかじめ教えてもらった番号を入力して鍵を取り出す様式でした。なかに違う人の鍵が何個か入っていて怖いなと思いました。また外で電話している人の声などはかなり聞こえてきました。ベッドが何故かキャスター付き？で寝返りするだけで動くので若干寝心地は悪かったです。清潔感はありました！チェックインもチェックアウトもレセプションが開いていない時間だったのでサービスについては分かりません。チェックアウトはポストに投函で終わりで楽でした。

Translate

6

Gillian

16 Sept 2023

·

Stayed 1 night

It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.

8

Cindy

1 Jan 2023

·

Stayed 19,355 nights

It’s ok, but the wifi was not working properly. Sometimes no signal. Thanks!

10

Daryle

10 Mar 2023

·

Stayed 1 night

Nice quiet location only issue was no curtains to block out light.

6

Naoko

29 Aug 2023

·

Stayed 1 night

ベッドが動いてねづらかった

Translate

6

Estlle

21 Apr 2024

·

Stayed 1 night

Some lights did not work and there was no fresh water bottles in room

6

John

2 Oct 2023

·

Stayed 2 nights

Yes the hotel has been around for a while needs a good repaint to bring it up to scratch, floor tiles need to be looked at, time has taken its toll on white tiles. it doesn't need to be done straight away you can do a room at a time.

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: some guests had easy check-in and found staff friendly, while others reported no staff presence, unhelpful interactions, or confusing instructions. Reception was occasionally unattended.

Related guest reviews

6

jackson

28 Apr 2023

·

Stayed 1 night

Room was a little dated was the first impression. But the bed was comfortable and room was tidy. Plenty of parking space. Staff were friendly and helpful.

2

Michelle

3 Jul 2023

·

Worst accommodation we have ever stayed in. The photos do not represent what the actual hotel is like. Very run down and dirty. I actually cleaned the floors with baby wipes on arrival as they were filthy. Squashed lollies all under one of the beds, dirty coffee cups, toliet was leaking, room smelt of cigarettes, walls dirty, double bed mattress on a queen size bed, ceiling fan covered in dust, spa didnt work, pool and garden surroundings dirty, advertised as laundry facility but no dryer and one rusted dirty washing machine sitting in the middle of the floor which was covered in water. My daughter was sick in our bed so asked for a change of bed linen but was only given 2 sheets and no mattress protector due to not having anymore available, staff didn't acknowledge us at all during our stay.....couldn't wait to get out of there, what an absolute waste of money

4

Tom

21 Mar 2023

·

Stayed 2 nights

The place is dated children running rampant. Premises had a strong unpleasant odour. Outside was absolutely filthy. Staff member very pleasant and helpful. Interesting to see what a local council Health Inspection would think.

4

Jonathan

11 Jun 2023

·

Stayed 1 night

Didn't feel safe in the area nor the hotel property. The room was unclean & check in instructions were confusing (only one door to the room worked with the key & I wasted 10 minutes trying to open the wrong one. Would definitely not stay again

6

Jackson

20 Oct 2023

·

Stayed 1 night

Easy late check in. Cold shower in the morning was a bit sad.

2

Nathan

11 Jan 2023

·

Stayed 19,367 nights

No staff, I left

6

Natsuko

10 Sept 2023

·

Stayed 1 night

チェックインの時間はいつでも可能ですが、セーフティーボックスの中に鍵を入れられていて、あらかじめ教えてもらった番号を入力して鍵を取り出す様式でした。なかに違う人の鍵が何個か入っていて怖いなと思いました。また外で電話している人の声などはかなり聞こえてきました。ベッドが何故かキャスター付き？で寝返りするだけで動くので若干寝心地は悪かったです。清潔感はありました！チェックインもチェックアウトもレセプションが開いていない時間だったのでサービスについては分かりません。チェックアウトはポストに投函で終わりで楽でした。

Translate

2

Mihail

21 Aug 2022

·

Stayed 1 night

Terrible service. There was no soap provided in the bathroom. Staff unfriendly and unhelpful.

2

Oggie

18 May 2023

·

Stayed 1 night

The room had terrible heavy smell of cigarettes- could not sleep at all. No windows to open and let fresh air in. Also the property says it offers free shuttle to the airport- it does NOT.

4

Pauline

12 Jun 2023

·

Stayed 1 night

Crystal Garden is advertised as a resort, with a pool. gym and restaurant. Didn’t look for the gym, but there was a nice pool and a restaurant that wasn’t open and I would not classify it as a resort. No-one at reception and no-where to eat, leaving only one of the food delivery options. Our room had a double mattress on a Queen base, which was odd. Towel rail in bathroom fell off the wall when leaned on and ceiling fan was covered in grime and dust.

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Location

Location is convenient for walking to the Esplanade and visiting the botanical gardens, and handy for the airport; several reviewers also found it quiet. A few raised safety concerns around the property and noted noise from nearby trains.

Related guest reviews

6

Mary

12 Jul 2023

·

Stayed 1 night

Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.

4

Jonathan

11 Jun 2023

·

Stayed 1 night

Didn't feel safe in the area nor the hotel property. The room was unclean & check in instructions were confusing (only one door to the room worked with the key & I wasted 10 minutes trying to open the wrong one. Would definitely not stay again

8

onella

8 Feb 2024

·

Stayed 1 night

Close walk to Esplanade and other convenient shops , bus stop also

2

Russell

26 Jul 2023

·

Stayed 3 nights

How wotif could allow families to rent this place is beyond the pale. This place was essentially a halfway house for meth heads. We witnesses drug dealing and usage in the car park. The place continually smelt of burning drugs. Allowing this place to be called a resort is a disgrace. The photos on the website did not represent the actual place.

6

martin

24 Oct 2023

·

Stayed 3 nights

Central enough and quiet Not very clean. Pretty old and a bit run down

10

Daryle

10 Mar 2023

·

Stayed 1 night

Nice quiet location only issue was no curtains to block out light.

10

Laura

29 Oct 2023

·

Stayed 1 night

Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns

8

Michael

21 May 2023

·

Stayed 1 night

Close to the airport

8

angelo

31 Dec 2023

·

Stayed 1 night

Nice clean place with an awesome pool. Locked car park at night felt nice and safe

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Dining

On-site dining is limited, with multiple reports of the restaurant being closed and breakfast not provided as expected. Guests often had to rely on delivery or off-site options.

Related guest reviews

4

Dom

13 Aug 2022

·

Stayed 1 night

Overpriced motel-style accommodation without a restaurant. The shower was mouldy and soap and shampoo are minimal. Not recommended.

2

carly

23 Dec 2022

·

Stayed 19,349 nights

Very noisy kids constantly running around the complex at all hours, restaurant is closed, no breakfast even though it was advertised, would not recommend staying if you want a peaceful stay

4

Pauline

12 Jun 2023

·

Stayed 1 night

Crystal Garden is advertised as a resort, with a pool. gym and restaurant. Didn’t look for the gym, but there was a nice pool and a restaurant that wasn’t open and I would not classify it as a resort. No-one at reception and no-where to eat, leaving only one of the food delivery options. Our room had a double mattress on a Queen base, which was odd. Towel rail in bathroom fell off the wall when leaned on and ceiling fan was covered in grime and dust.

6

Phill

17 Jun 2022

·

Stayed 1 night

Photos online make it look fantastic but must have been taken years ago. Place is old and run down. Also there isn’t any restaurant? Won’t ever stay there again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $78	7 $83	8 $83	9 $88	10 $87
11 $83	12 $83	13 $83	14 $83	15 $83	16	17
18 $83	19	20	21	22	23	24
25	26	27	28	29	30	31

Crystal Garden Resort & Restaurant

Prices for Crystal Garden Resort & Restaurant

Monthly average prices

About this property

Location

Room options

Deluxe Triple Room

Triple Room

Apartment

Double Room

Family Room

Twin Room

Guest reviews of Crystal Garden Resort & Restaurant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Crystal Garden Resort & Restaurant

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $240	9	10	11	12	13	14
15	16	17	18	19	20	21
22	23 $242	24 $240	25	26	27	28
29	30