Name: Kew Gardens Hotel
Address: 292 Sandycombe Road, Kew, Richmond, England, United Kingdom, London (and vicinity), Greater London, GB
Price range: US$100–US$289 per night
Rating: 8.08

What guests think

Kew Gardens Hotel draws consistent praise for its handy location near Kew Gardens and the tube, friendly staff, and the welcoming pub-restaurant downstairs, while criticism centers on dated rooms, steep stair access without a lift, and temperature control issues.

Guests describe rooms as clean and comfortable in many cases, but others report small layouts and noise from the Heathrow flight path or the busy pub below. Cleanliness varies, with some spotless stays contrasted by moldy sealant, threadbare carpets, and maintenance problems. Food is widely enjoyed, though breakfast can feel pricey or limited. Expect a characterful pub stay in a great spot if you can manage stairs and set expectations on room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pub/restaurant is well liked. There is no lift and stairs can be steep.

Related guest reviews

10

Arthur

20 Feb 2024

·

Stayed 1 night

You’re a stones throw from Kew Gardens Station and half that to Kew gardens itself. Nice Room, great staff, it’s a Pub hotel with bar and good food.

8

Larry

20 Oct 2024

·

Stayed 2 nights

Stairs to upper level very hard to climb with suitcase, no lift on property.

8

Maria

14 Jul 2025

·

Stayed 1 night

Nice place, good breakfast, nice room. Only drawback with an old property: no lift, and the window/curtains were in need of repair. But it didn't bother us.

10

James

1 Jan 2023

·

Stayed 19,356 nights

Charming, comfortable, clean hotel with lovely woodwork and friendly, helpful staff. Convenient to Kew Gardens. Fine restaurant in hotel. There is no elevator, so bags need to be carried up stairs.

8

Michelle

10 Oct 2024

·

Stayed 3 nights

Close to Kew Gardens. No lifts.

10

Allan

9 Nov 2025

·

Stayed 1 night

Great location for the rugby. Rooms were clean, tidy, and warm and bathrooms had decent showers and hot water. The bar and restaurant are great and very reasonable priced. Will be using again Thanks

6

JACQUELINE

12 May 2023

·

Stayed 1 night

There is NO lift at this hotel. It’s a 3 story hotel but it’s two flights between each floor. I was on the top floor so I had to take a part my luggage and take it arm load by armload up 6 flights plus two mini flight by myself. I’m 55 years old. I asked for help and was told they don’t do that. There was no air conditioning, which may have been noted on their website, so I had to keep the tiny windows open. And the hotel is directly into the landing and take off pattern for Heathrow. The young lady who worked at night had to spend over a half hour with me helping to figure out how to open an account with whatever the company is to provides the works slowest WiFi service. I am grateful to her for the help. And she bought me a drink afterwards. There is no Kew gardens WiFi. The location is fantastic for visiting Kew Gardens and it’s a few blocks from the station. But I am still reeling over the fact that it took me around 5 trips to carry all my personal effects to the room. And the lady working the desk and the bartender in the pub just sat there watching me! Unless you’re on the first floor (which remember is still two flights up) or are young enough to walk up and down that baby stairs don’t stay here. They do have a phone in the room but there’s no office/lobby/pub number so I had to walk all the way down to get help with the WiFi. It was really appalling to me.

6

linda

11 Aug 2025

·

Stayed 3 nights

The en-suite Silicone around the shower was mouldy, there was no proper exraction fan in there and the aircon unit in the bedroom was freestanding talking up a large proportion of the room and was extremely noisy during use. Room didnt feel it had been properly cleaned and there's no lift so we had to struggle getting our suitcases up 7 flights of stairs. There was no lift

10

Peter

7 Jun 2025

·

Stayed 4 nights

Everyone on staff is sweet and smiley! Very accommodating and welcoming. The breakfasts are cooked in the pub kitchen upon ordering, not continental-style. They make espresso drinks too! The room was quiet and cozy. I will return.

8

Erik

30 May 2025

·

Stayed 1 night

This is an old fashioned hotel atop a restaurant. It’s nothing fancy but if Kew Gardens is on your list and you have limited time it might be a good choice. Staff was super nice. Be aware that there is no elevator.

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AI-generated summary based on recent guest reviews

Cleanliness

Reports range from very clean rooms to issues like moldy shower sealant, cobwebs, and threadbare carpets.

Related guest reviews

2

VALERIE

14 Aug 2025

·

Stayed 2 nights

After one dreadful night, we checked out and moved to The Premier Inn. There was damp in one of our rooms. The air conditioning unit was held together with sellotape and pumped hot air into the room making it unbearable to sleep at 33 degrees. I was offered a fan, bur as there were no electrical outlets, that was a ridiculous solution. The stair carpets were threadbare. The decor shabby. One room at the front of the building had double doors to a small balcony that could not accommodate the portable air conditioner and banged open and shut all night. It was the dreadful.

10

Joan

8 Nov 2024

·

Stayed 1 night

Lovely , clean ,& comfortable. Service excellent. 10 minute walk to Kew Gardens . Shops very near . 5 minute walk to / from Kew Station . Would use again.

10

Andrew

6 Jul 2024

·

Stayed 3 nights

Lovely hotel convenient to National Archives and Kew Gardens, good food in restaurant and good places to eat nearby. Rooms small but clean, nice mattress (a rarity in UK hotels that are not incredibly expense).

4

SIMON

13 Feb 2024

·

Stayed 3 nights

Pretty poor - dirty, badly maintained. The weekend staff were classically lacking in much sense of customer service. Although the manager I met on Monday morning was great. I realize this is a "budget" place but you can offer budget and still be clean and pleasant!

10

Allan

9 Nov 2025

·

Stayed 1 night

Great location for the rugby. Rooms were clean, tidy, and warm and bathrooms had decent showers and hot water. The bar and restaurant are great and very reasonable priced. Will be using again Thanks

10

Jessica

21 Oct 2024

·

Stayed 1 night

It was a lovely, clean room with a few charming period pieces (the desk was even a modified old Singer table sewing machine) and all the necessary comforts. I appreciated that the windows opened a bit, the curtains were blackout, and there were plenty of pillows. There location cannot be beat - easy walk to the train station, conveniences, and Kew Gardens.

6

Dianne

16 Jan 2023

·

Stayed 19,368 nights

Our stay was nice but there was a large cobweb in our bathroom, the decor needs some attention. The staff were extremely helpful and nice, food was nice just a bit cool .

6

linda

11 Aug 2025

·

Stayed 3 nights

The en-suite Silicone around the shower was mouldy, there was no proper exraction fan in there and the aircon unit in the bedroom was freestanding talking up a large proportion of the room and was extremely noisy during use. Room didnt feel it had been properly cleaned and there's no lift so we had to struggle getting our suitcases up 7 flights of stairs. There was no lift

8

Jonathan

27 Feb 2024

·

Stayed 1 night

Hotel was very pleasant, comfortable and spacious rooms, clean bathrooms and friendly check-in.

4

Roseanna

10 Jul 2025

·

Stayed 1 night

The room was dirty. Cracked cups. Windows old and rotten and couldn’t close. One window cracked. Hole in the bathroom door. Foreign objects in the bed so I slept on the towels. No air conditioning only a noisy fan. Plastic hose on that was broken. Curtains ripped and wouldn’t close properly. Coffee and tea offered in keep warm jugs at breakfast . No decaf. Plastic glasses for juice. I couldn’t order egg on toast I had to have salmon egg and toast. I had to ask for hot water to make my own decaf tea. I will not stay again. I was expecting more for a superior room and £160. Plus 12 pounds for the salmon breakfast

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Rooms

Quality varies: some rooms are comfortable or spacious, others are small with maintenance issues. Heat and limited AC recur, aircraft or pub noise is noted, and Wi‑Fi can be slow or public.

Related guest reviews

2

VALERIE

14 Aug 2025

·

Stayed 2 nights

After one dreadful night, we checked out and moved to The Premier Inn. There was damp in one of our rooms. The air conditioning unit was held together with sellotape and pumped hot air into the room making it unbearable to sleep at 33 degrees. I was offered a fan, bur as there were no electrical outlets, that was a ridiculous solution. The stair carpets were threadbare. The decor shabby. One room at the front of the building had double doors to a small balcony that could not accommodate the portable air conditioner and banged open and shut all night. It was the dreadful.

8

Matthew

11 Dec 2024

·

Stayed 1 night

Not bad for a london hotel but it is just rooms above a pub. A nice place to stay if you are visiting Kew Gardens. However, the room we stayed in had a single glazed window with very poor seals. So the room was cold alll night and the wind whistled through the window and rattled it. In addition the bed was incredibly hard (not just a firm mattress) and the sink in the bathroom was leaking. Look, it was fine: clean and reasonably priced and did us for a night but sometimes i think you wouldn't get away with this stuff outside London.

8

Miss Mary

16 Oct 2025

·

Stayed 1 night

Comfortable bed, spacious room, the room was cool and drafty as they had a humidifier in the room which had gaps as it reached outside the room via the window which was odd. Staff are very nice, food was hot and tasty in the bar/ restaurant.

10

Lauren

22 Jun 2025

·

Stayed 1 night

Lovely pub with a convenient side entrance to get up to the rooms at any hour. Our room was all fine, with the air con much appreciated.

4

Michael

1 Sept 2024

·

Stayed 2 nights

The room was tiny as were the beds …. Hardly had room for two suitcases …. The ac unit was in effective and overall stay was not enjoyable.

6

Jasmine

12 Oct 2024

·

Stayed 1 night

The room was different from the picture shown on reservation. Smaller and ordinary. The place is noisy as many airplanes pass by to get to HTR and you can hear easily your neighbours throught the wall. The staff was very nice.

6

Natasha

15 Aug 2025

·

Stayed 2 nights

The hotel room was nice/okay. However the building got extremely hot, which made it difficult to sleep through the night. AC definitely needed.

6

JACQUELINE

12 May 2023

·

Stayed 1 night

There is NO lift at this hotel. It’s a 3 story hotel but it’s two flights between each floor. I was on the top floor so I had to take a part my luggage and take it arm load by armload up 6 flights plus two mini flight by myself. I’m 55 years old. I asked for help and was told they don’t do that. There was no air conditioning, which may have been noted on their website, so I had to keep the tiny windows open. And the hotel is directly into the landing and take off pattern for Heathrow. The young lady who worked at night had to spend over a half hour with me helping to figure out how to open an account with whatever the company is to provides the works slowest WiFi service. I am grateful to her for the help. And she bought me a drink afterwards. There is no Kew gardens WiFi. The location is fantastic for visiting Kew Gardens and it’s a few blocks from the station. But I am still reeling over the fact that it took me around 5 trips to carry all my personal effects to the room. And the lady working the desk and the bartender in the pub just sat there watching me! Unless you’re on the first floor (which remember is still two flights up) or are young enough to walk up and down that baby stairs don’t stay here. They do have a phone in the room but there’s no office/lobby/pub number so I had to walk all the way down to get help with the WiFi. It was really appalling to me.

10

Jessica

21 Oct 2024

·

Stayed 1 night

It was a lovely, clean room with a few charming period pieces (the desk was even a modified old Singer table sewing machine) and all the necessary comforts. I appreciated that the windows opened a bit, the curtains were blackout, and there were plenty of pillows. There location cannot be beat - easy walk to the train station, conveniences, and Kew Gardens.

8

Rene

22 Oct 2024

·

Stayed 1 night

Great location with easy access to transit. Room was spacious with a comfortable King bed. Neighborhood was quiet and has a number of restaurants within walking distance.

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Service

Staff are frequently praised as friendly and accommodating, though a few guests reported poor welcomes or no help with luggage.

Related guest reviews

10

Jenny

23 Aug 2024

·

Stayed 3 nights

The staff couldn't do enough for us. Our room was small but fine for our needs. Food good with excellent service.

8

Danielle

5 Oct 2024

·

Stayed 1 night

Kew gardens hotel was easy to check into. The staff was friendly and helpful. The bar/diner on the ground floor was easy going with good food. We really liked our stay here.

4

Donald

8 Sept 2025

·

Stayed 1 night

On arrival at the hotel we received a less than welcoming welcome. The receptionist asked us to wait before letting us get to the reception and was gone for a good while. We were told our room would be on the third floor. No lift available. We climbed to the attic room via a last staircase which was dangerous as the stair treads are shaped from wide to nearly nothing. We are a couple aged 82 and 84. The receptionist was quite impolite and referred to us as "old people".

8

Ruth

18 May 2025

·

Stayed 1 night

Friendly helpful staff room a little tired but for a one night stay no problem Good amenities in room iron ironing board and excellent fan

10

Louise

29 Sept 2024

·

Stayed 2 nights

A nice place to stay close to beautiful Kew Gardens. Staff was friendly and the restaurant provides fine meals. Thank you to Henry, Christina and team for your warm hospitality.

10

Cheryl

8 Oct 2024

·

Stayed 1 night

Close to train. Nice location. Hotel has lots of character. Nice, clean room. Comfy bed. Great staff!

10

L

26 Nov 2025

·

Stayed 1 night

People super friendly

10

Peter

7 Jun 2025

·

Stayed 4 nights

Everyone on staff is sweet and smiley! Very accommodating and welcoming. The breakfasts are cooked in the pub kitchen upon ordering, not continental-style. They make espresso drinks too! The room was quiet and cozy. I will return.

8

Erik

30 May 2025

·

Stayed 1 night

This is an old fashioned hotel atop a restaurant. It’s nothing fancy but if Kew Gardens is on your list and you have limited time it might be a good choice. Staff was super nice. Be aware that there is no elevator.

4

Anne

8 Oct 2025

·

Stayed 1 night

Very disappointed with one of the rooms I booked! Very small, poorly decorated. Small Shower with nowhere to put toiletries etc. Staff not particularly helpful. No one on Reception!

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Location

Excellent for Kew Gardens and Kew Gardens station, in a pleasant area; some note aircraft noise from the Heathrow flight path.

Related guest reviews

10

Arthur

20 Feb 2024

·

Stayed 1 night

You’re a stones throw from Kew Gardens Station and half that to Kew gardens itself. Nice Room, great staff, it’s a Pub hotel with bar and good food.

10

Heidi

1 Nov 2024

·

Stayed 2 nights

Great hotel in a wonderful location in Kew with easy access to other locations in London. Beautiful accommodations and would highly recommend.

10

Jane

20 Sept 2025

·

Stayed 1 night

It was the perfect base from which to explore Kew and visit Kew Gardens. It is only a few minutes walk to the train and underground station which offers easy access to and from London. The staff are all lovely and really helpful. I couldn't ask for more! Thank you

10

Emma

11 Oct 2023

·

Stayed 2 nights

The hotel was lovely and the food at the pub was fantastic. The staff were all pleasant and helpful. To note - expedia does not charge you at time of booking and you need to pay on arrival so just a little hiccup there. The location is lovely though no elevators so if you have mobility issues a consideration. Additionally all of kew is on a heathrow flight path so it's a bit noisy, but does die down at night thankfully. Kew neighbourhood is wonderful and a nice step away from the stress of london - a wonderful place to commute from if you're leaving out of heathrow the following day.

10

Dan

13 Sept 2025

·

Stayed 1 night

Great location for Kew, we had a lovely stay.

10

Jing

21 Feb 2024

·

Stayed 2 nights

Close to Kew Gardens and the tube station. Good restaurants nearby.

10

Joan

8 Nov 2024

·

Stayed 1 night

Lovely , clean ,& comfortable. Service excellent. 10 minute walk to Kew Gardens . Shops very near . 5 minute walk to / from Kew Station . Would use again.

10

Lori

9 May 2023

·

Stayed 4 nights

Very friendly and helpful staff. Loved the little town of Kew Gardens. Easily accessible to the sites of London, but nestled in a quiet, thriving residential neighborhood.

6

PHILIP

17 Jul 2024

·

Stayed 1 night

It’s okay, nothing lavish about the place but it’s ideally positioned a couple of hundred yards from the train station and about quarter of a mile from Kew Gardens. So if you’re attending something late at Kew and travelling in by train it’s a perfect place to stay the night

8

Rene

22 Oct 2024

·

Stayed 1 night

Great location with easy access to transit. Room was spacious with a comfortable King bed. Neighborhood was quiet and has a number of restaurants within walking distance.

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Dining

Pub food is generally tasty and breakfasts are cooked to order. Some guests found breakfast expensive or options restricted.

Related guest reviews

8

Miss Mary

16 Oct 2025

·

Stayed 1 night

Comfortable bed, spacious room, the room was cool and drafty as they had a humidifier in the room which had gaps as it reached outside the room via the window which was odd. Staff are very nice, food was hot and tasty in the bar/ restaurant.

6

Richard

10 Feb 2025

·

Stayed 1 night

Breakfast expensive and they kept adding on "little" extras. eg: Five pounds for a slice of toast?

10

Andrew

6 Jul 2024

·

Stayed 3 nights

Lovely hotel convenient to National Archives and Kew Gardens, good food in restaurant and good places to eat nearby. Rooms small but clean, nice mattress (a rarity in UK hotels that are not incredibly expense).

10

Leigh

7 May 2025

·

Stayed 1 night

Really enjoyed it. The bar and burger were lovely and the service was exceptional. The room was lovely and I slept like a baby which is not normal for me. Nice location and really nice place.

10

Allan

9 Nov 2025

·

Stayed 1 night

Great location for the rugby. Rooms were clean, tidy, and warm and bathrooms had decent showers and hot water. The bar and restaurant are great and very reasonable priced. Will be using again Thanks

8

Conrad

9 Dec 2022

·

Stayed 1 night

Hard pillows. Restricted choice (cereal OR main course) at breakfast. Evening meal ver good. Overall, an enjoyable stay.

8

David

17 Apr 2023

·

Stayed 1 night

Brief stay to visit the garden and nearby family. It was a great location for the garden and there is a small shopping area just down the street with food, coffee, and some stores (all near the tube station). It is further to Richmond's center and we took an uber (train would have worked, too). Staff were friendly and we had a great lunch in the restaurant. The room was definitely showing some wear. It didn't come across as dirty, but perhaps time for a little refresh and touch-up. The free wifi is actually the town's public wifi from what we can tell. It worked, mostly. Certainly not the fastest and you have to register (though it is free). The sheets did have a heavy fragrance (assuming from the detergent?) that was a little irritating to our sinuses. If you have bad allergies, I could see it being an issue.

10

Peter

7 Jun 2025

·

Stayed 4 nights

Everyone on staff is sweet and smiley! Very accommodating and welcoming. The breakfasts are cooked in the pub kitchen upon ordering, not continental-style. They make espresso drinks too! The room was quiet and cozy. I will return.

10

Antony

31 May 2024

·

Stayed 1 night

Very friendly helpful staff. We had breakfast and it was excellent, served by a cheerful member of staff. We were allowed to store our luggage at the hotel after checkout time while we walked around.

10

Amanda

24 Dec 2024

·

Stayed 1 night

Hotel was nice, staff made it excellent! Everyone so friendly and courteous. The area is really a fantastic little village area and it was so pleasant to walk around, even at night by myself. Felt completely safe. Also super close to Kew Gardens so makes it convenient. Food was delicious, didn't try any drinks.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$115
February	US$123
March	US$123
April	US$140
May	US$157
June	US$192
July	US$182
August	US$154
September	US$165
October	US$149
November	US$151
December	US$142

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $211
6 $123	7 $153	8 $235	9 $154	10 $153	11 $241	12
13 $124	14 $136	15 $199	16 $213	17 $171	18 $184	19 $189
20 $122	21 $189	22 $154	23 $154	24 $147	25 $193	26 $289
27 $126	28 $187	29 $243	30 $183

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $188	3 $268
4 $100	5 $140	6 $152	7 $213	8 $135	9 $143	10 $170
11 $107	12 $122	13 $158	14 $163	15 $118	16 $134	17 $160
18 $111	19 $176	20 $164	21 $164	22 $114	23 $193	24 $212
25 $106	26 $122	27 $146	28 $140	29 $115	30 $132	31 $170

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

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Good to know

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