Name: Hyatt Place Santa Fe
Address: 4320 Cerrillos Road, Southside, Santa Fe, New Mexico, United States of America, Santa Fe, Santa Fe County, US
Price range: $124–$352 per night
Rating: 8.33

What guests think

At Hyatt Place Santa Fe, reviewers consistently highlight friendly, helpful staff, clean and spacious rooms with comfortable beds, and a convenient, generally quiet location that sits tucked behind nearby businesses yet offers easy access to area attractions and roads.

Common drawbacks include a $4 parking fee, occasional pool or hot tub closures or cleanliness concerns, and some noise from HVAC units or thin walls. A few guests reported housekeeping or maintenance lapses, dated bathrooms or layouts with the sink outside the bath, intermittent Wi‑Fi or TV issues, and limited in‑room amenities such as no microwave. Breakfast is frequently praised for variety—including green chile—though coffee or quality can be inconsistent, and on‑site dining/bar service is not always available. Expect a comfortable, value‑minded stay with strong service and a few operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are a plus but were at times closed or not well maintained. Expect a $4 daily parking fee; a complimentary airport shuttle is available on a limited schedule.

Related guest reviews

10

Vernon

Feb 6, 2024

·

Stayed 5 nights

The staff were so friendly and helpful. Everyone made sure our needs were met. The shuttle service was a great amenity! Our room was clean and spacious. The beds were very comfortable. The breakfast was yummy and offered a variety of options.

6

William

Jun 5, 2025

·

Stayed 2 nights

Be ready to pay a 4.00 parking fee for the security service and possibly the pool and hot tub being out of commision. The staff is really very nice except for 1 individual at the morning check in staff. There is also a 15 dollar incidental fee that they charge which was another surprise.

6

Byllie

Jun 2, 2025

·

Stayed 2 nights

I thought the stay was nice, but it would have been nice to know that they were doing pool renovations before I booked the hotel. I booked the hotel specifically for the pool and Jacuzzi. My children were really disappointed that thwy were unable to play in the pool. Other than that the place was great. Clean, comfortable, the staff was really kind.

10

Ernesto

Feb 26, 2024

·

Stayed 1 night

The hot tub and pool are indoors

10

Ruben

Jul 17, 2025

·

Stayed 4 nights

The pool and sauna looked not clean, every thing was great . Leroy was excelent, but the lady was nit very pleasent

10

Judy

Sep 22, 2025

·

Stayed 1 night

Shuttle to/from airport, too!

8

Zoe

Jul 1, 2025

·

Stayed 1 night

We love to stay here because the breakfast is great with green chili like none other. We were a little disappointed they didn't have any eggs available at breakfast though. Only other negative was the pool/hot tub. Pool had an old metal rail to get in half broken, seemed dangerous and rusty. The hot tub had a band aid in it and when we turned on the jets the foam water was dirty and had black specs and hairs. Just off putting.

6

Brittany

Jun 12, 2025

·

Stayed 1 night

This hotel is typically our preferred choice in Santa Fe, NM, due to its cleanliness and the staff's exceptional courtesy. However, during our recent stay, the pool's closure was disappointing; access to a pool is a critical factor in our hotel selection, especially when traveling with children. The closure was neither communicated during check-in nor indicated on the website or booking platform.

6

Stephanie

Jun 26, 2023

·

Stayed 1 night

The elevators were down which makes it really difficult with a family of 5 and being on the 3rd floor. Kids wanted to go swimming. The pool was cloudy and couldnt see the bottom drain. But other than that, the room was nice and cool.

8

mp

Mar 8, 2023

·

Stayed 2 nights

They offered complimentary shuttle service, however when we needed it Tue morning they couldn't do it until after 3pm due to only one staff person on duty. We had to drive ourselves to Plaza and all around trying to find parking and ended up on side street far away and paying over $10 for 3 hr. And my friend was able to walk much to begin with. Therefore not happy about that.

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Cleanliness

Rooms and common areas are generally very clean and well maintained, with housekeeping often attentive. Some guests noted worn furnishings or isolated cleanliness issues (bathroom grout, floors, pool areas) and occasional missed service.

Related guest reviews

10

Sorel

Jan 13, 2025

·

Stayed 1 night

Hotel and room was very clean and well maintained. Always appreciate the living area in the room at Hyatt Place hotels.

10

Brittany

Jul 31, 2025

·

Stayed 2 nights

Our preferred lodging in Santa Fe consistently provides exceptional service. The staff's kindness is noteworthy, the breakfast offerings are excellent, and the rooms are maintained to a high standard, ensuring our needs are consistently met.

6

Christopher

Mar 30, 2024

·

Stayed 2 nights

We stayed here about 12 years ago and came back because it was really nice. Time has taken a bit of a toll. We were given dirty towels with holes and the shower took about 20 minutes to heat up. When reported to the staff they said they would send maintenance but never did. The pool didn’t feel too clean either. We will likely loo for a different place to stay next time.

8

Sunil

Dec 21, 2025

·

Stayed 2 nights

Room is clean and well maintained. Breakfast is good. Overall facility is also very clean and nice. Breakfast items are replenished quite often and friendly staff.

10

Daniel

Oct 7, 2025

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Stayed 1 night

Excellent. Clean. Friendly. Very Comfortable.

8

Connie

Sep 9, 2024

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Stayed 4 nights

My family and I enjoyed our stay. The Hotel Staff were all attentive to our needs. We received clean towels and the trash cans emptied daily. The first day of our stay , we noticed the floor in our room was not swept and mopped prior to our arrival. My recommendation is to purchase a vent and put it in the restrooms . After a hot shower, the restroom became a sauna. The pool was disappointing, it was cloudy and dirty. Overall, the breakfast offered a nice selection. The breakfast area needs one more toaster. Very friendly staff!

10

Margaret

Dec 11, 2024

·

Stayed 3 nights

The hotel was clean & well maintained with a cozy vibe & nice amenities. My room was comfortable and spacious. The staff was friendly, polite and accomodating. Will definitely stay here again the next time I'm in Santa Fe.

6

Cassandra

Dec 19, 2024

·

Stayed 1 night

The room was nice but not properly cleaned… the toilet seat was dirty from the last people and the floors didn’t look mopped. the blinds are transparent and the discount tire next door has a loud telephone ringing all day so don’t plan on sleeping in. the swimming pool was kinda stinky. The free breakfast was pretty good however. Also housekeeping busted in the room this morning while we were sleeping even though we had the do no disturb thing hung on the door?? Never had that happen before, good thing we weren’t naked lol.

10

Melissa

Oct 19, 2024

·

Stayed 1 night

Room was clean and very comfortable. Breakfast was a plus! Definitely recommend

6

Diane

Jul 27, 2023

·

Stayed 1 night

Stains on bed linens, sink didn’t drain well , shower tiles cracked.

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Rooms

Rooms are spacious and comfortable with a separate seating area and good beds. Some note dated bathrooms, sink-in-bedroom layouts, loud or underperforming A/C, thin walls, limited outlets, no in-room microwave, and occasional Wi‑Fi/TV problems.

Related guest reviews

6

Nathaniel

Dec 2, 2024

·

Stayed 1 night

Property charges customers for parking when there is literally no other parking option near by, there was no microwave in the room and the food and snacks were extremely overpriced. This property tries to come off as upscale but is just a renovated motel with an expensive name.

4

gregory

Jul 25, 2025

·

Stayed 1 night

The ac was so loud i was woke every time it came on. I finally shut it of

8

MARIA

May 31, 2023

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Stayed 1 night

With the exception of thin walls—we could hear the conversation of the people in the adjacent room as well as their walking (sounded more like stomping), everything else was great!

10

Ernesto

Dec 5, 2025

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Stayed 1 night

Front desk lady was awesome. Extremely courteous and helpful. The room was very spacious and beds were extremely comfortable. I would recommend this place to anyone.

8

Laurie

Oct 4, 2024

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Stayed 2 nights

Excellent hotel only complaint was WiFi was intermittent which made it difficult to stream and navigate on our computer and phones.

6

DONG

Sep 3, 2024

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Stayed 1 night

The air conditioner in the room is too loud and affects sleep.

8

David

Aug 8, 2025

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Stayed 4 nights

We had a nice size room which was very comfortable. Very complete complimentary breakfast each morning.

4

Michael

Jun 2, 2025

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Stayed 1 night

Stayed in room 202. there is a parking lot lamp at window level and no curtains to block it out. It was a miserable nights sleep

8

Eric

Jul 17, 2023

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Stayed 1 night

Newer hotel that was very clean and was quiet. Bed was very comfortable. Staff was friendly. Just a few quirky things - the room is wide open - the bathroom sink and dressing area are at the foot of the bed. Only one sink - should have been one in the “kitchenette” area, which also should have had a microwave. The breakfast was fine - standard rubber eggs, etc.

6

roberta

Jul 28, 2025

·

Stayed 2 nights

I don’t like rooms where the bathroom sink is in the sleeping area. There is no privacy to do your personal routine.

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Service

Service is widely described as friendly, professional, and accommodating across the front desk and breakfast teams. There are occasional lapses, including unfulfilled requests, reservation mix-ups, and slow or unhelpful responses.

Related guest reviews

10

Sheeresa

Aug 10, 2025

·

Stayed 2 nights

It was our second time staying at the property and it was close to places we needed to be. Will definitely be our choice each time we are in the area. The staff is very friendly and attentive.

4

Jignesh

Mar 18, 2024

·

Stayed 4 nights

I recently stayed at the Hyatt Place in Santa Fe and unfortunately had a disappointing experience. Despite prepaying and making a reservation well in advance, upon arrival, I was given a single bed instead of the two beds I had explicitly requested. Even though I checked in late, the lack of accommodation was frustrating. What compounded the issue was the manager’s response, which lacked any apology or remorse. Such experiences can really impact a guest’s perception of a hotel’s customer service. I had to endure a night in a single bed before being able to switch to a room with two beds the next day. Having to pack and unpack my belongings for something that should have been fulfilled upon check-in was a hassle and added unnecessary stress to my trip, especially as I was travelling with family.

10

Mary

Oct 29, 2025

·

Stayed 6 nights

Staff goes above and beyond especially front desk Phillip and breakfast staff Genovevo and Adolfo and other man asking and assuring that we have everything we need. Always cleaning area and constantly refilling making all food appetizing and clean. We only stay at Hyatt place because of wonderful experience and great price, clean and bright facilities

10

Samara

Mar 13, 2024

·

Stayed 1 night

Thank you so much to Tony! Quick and efficient check in while being so very personable and welcoming. Will definitely be back because of his impeccable hospitality!

6

Connie

Aug 24, 2025

·

Stayed 1 night

The room was comfortable, spacious and clean but customer service was horrible. We requested extra bed pillows twice and never received them.

10

Rosa

Sep 7, 2025

·

Stayed 2 nights

Front desk staff amazing. I don’t recall her name, she worked 3 shifts back to back and was sweet, kind, helpful, amazing and she needs to recognized!! The gentleman who took care of the breakfast dining area was spot on and friendly.

4

Mitzi

Feb 28, 2023

·

Stayed 2 nights

When we checked in, the front desk gave us our keys. We went, with all our luggage to the room. I scanned the key, the light went green and I suddenly heard voices coming from inside the room. My husband said “go in!” I said, I hear people talking! I thought it may be the TV but I knocked and a man answered the door and there was a room full of people behind him. He was as confused as I was and we were both astounded that the key I had in my hand actually worked on their door! What if they had not been there or been in a compromising position?? The other guest was very nice and We went back to the front desk and got new keys. The Asst GM did not offer anything but verbal apologies for the error and said they were training someone. A comp night or a food voucher would have been a nice gesture but none of that was done. Also, when I booked the room online, it said it had a bath tub, it did not. The refrigerator was off balance and was tough to open as well. We stayed at Hyatt Place in Hawaii and they would give a daily allowance for a free product from their small store, this hotel did not have that. I know it’s a small thing but that made my evening everyday to get a little snack at night. Consider it.

10

Lillian

Jul 5, 2025

·

Stayed 3 nights

My stay was comfortable and safe. I felt as though everything was nice and clean. As of writing this review, the hotel locked the main entrance at around 9pm, but you could get back in with your key card. As a solo traveler, this made me feel very comfortable. My flight out of Santa Fe wasn't until 6pm and I didn't have my source of transportation, so the woman working at the front desk extended my stay from 12pm to 2pm, and allowed me to work in the lobby until my shuttle left at 4pm. Very friendly and accommodating. Thanks everyone for the tips and friendly nature!

10

Wendy

Oct 1, 2025

·

Stayed 1 night

Shout out to Adolfo who works tirelessly in the breakfast area. We’ve stayed here several times and each time at breakfast he greets us with a smile, he loves to chat, and always asks if he can help with anything. He is one of those rare service providers who goes above and beyond and seems to love his job. We will continue to come back again and again and this is largely due to Adolfo!

10

David

Dec 19, 2025

·

Stayed 1 night

Great staff - friendly, professional, helpful. Room was awesome. Love the breakfast!

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Location

Convenient for driving—near I‑25, Meow Wolf, and the airport—but tucked behind other businesses and can be hard to find; some rooms face noise from nearby shops. Many felt the area was safe and quiet once on-site.

Related guest reviews

10

Nina

Sep 25, 2025

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Stayed 1 night

Nice hotel - clean, spacious rooms and good breakfast buffet. A little confusing trying to find the access road to the hotel, and Google Maps wasn’t very helpful. But we managed to get there.

10

Elizabeth

Aug 26, 2025

·

Stayed 1 night

Location convenient and safe. Excellent service.

8

Cara

Aug 30, 2023

·

Stayed 5 nights

The property was almost impossible to find. because its hidden behind commercial properties own a driveway that's difficult to pick out. (The street-side Monument for the hotel doesn't help, as the colors don't stand out.) The first night we stayed there we drove past that driveway three times before we figured out where it was.

10

Jeff

Aug 26, 2025

·

Stayed 7 nights

There is a tire store next door. They have an exterior bell for their phone- every time it rings- it rings outside till someone answers it. Every time- open to close.

10

Ravi

Jun 14, 2023

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Stayed 4 nights

Property management and cleanliness was good. but its located in the back of some other properties and difficult to locate sometimes for first time visitors

10

Elizabeth

Aug 26, 2025

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Stayed 2 nights

The hotel is very conveniently located in a quiet and safe location. The employees were very friendly and the rooms are clean and well maintained.

10

Eduardo

Oct 20, 2025

·

Stayed 1 night

Excelente location, really clean.

8

Mark

Oct 30, 2025

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Stayed 1 night

clean room ,comfortable. Had a little trouble finding the hotel. It is located behind buildings along main road. Breakfast was just average but adequate.

10

Bobbie

Jun 26, 2025

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Stayed 2 nights

Convenient to Meow Wolf and a 15 min drive to main plaza downtown. Breakfast was unremarkable. Staff all very attentive. Comfortable well maintained room.

10

Chenoa

Jul 25, 2023

·

Stayed 1 night

We enjoyed all aspects of our stay. The property is located right next door to a Discount Tire, so it can be tricky getting in or out during regular business hours for the tire shop.

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Dining

Breakfast is frequently praised for variety and hot options (including green chile). Some found items average or coffee lacking, and on‑site dining/bar offerings were intermittently unavailable or limited.

Related guest reviews

10

Gayle

Oct 6, 2023

·

Stayed 1 night

This place has a wonderful breakfast. Sausage — green chili— scrambled eggs etc. way better the the ole hard boiled eggs!

6

Jolene

Dec 19, 2025

·

Stayed 1 night

This property is great!! I love staying here. Staff are helpful and kind. However this time, no coffee ready when breakfast, I didn’t ask if it was coking as it seemed there was a new cook, plus they stopped using real dishes and went to paper. Love the beds, very comfortable and that is my key focus!

10

Wilbur

May 6, 2025

·

Stayed 5 nights

Stayed for 5 nights while exploring Santa Fe and day trips nearby. Very clean and well maintained upper floor room and breakfast / lobby area. Breakfast bar was always replenished with a nice variety changing daily. The green chile was wonderful. The breakfast staff was very friendly and helpful. Central location in Santa Fe for driving to dinner, grocery store, etc.

10

Danny

Jul 25, 2025

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Stayed 1 night

Had a great time with my family. Breakfast was awesome!

10

Steve

Jun 14, 2023

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Stayed 3 nights

Staff was amazing! Extremely polite, helpful and courteous. The hot breakfast was excellent, with many healthy choices freshly made in the kitchen. A menu is available for ordering food any time during the day or evening, and it is delivered within a few minutes. The rooms are immaculate, and the staff cleans and disinfects the halls and common areas. Rooms are also a good size, and well-appointed. Highly recommended!

8

Merlene

Aug 14, 2023

·

Stayed 3 nights

The breakfast was ok but the coffee was horrible, my grandkids like waffles and was disappointed that you did not have one available. Also the bar/Starbucks was unavalalbe the entire stay due to staffing. Everything else was great.

6

KEITH

Jun 3, 2025

·

Stayed 1 night

The property was surrounded with many homeless and made it feel unsafe. It was extremely tacky to charge $4 for parking in a general lot surrounded by homeless. Breakfast was subpar for sure. The staff themselves were very kind though !!

10

Silvia

Nov 25, 2025

·

Stayed 1 night

It was good experience love the room very clean, the only thing was the quality of the eggs in the morning wasn’t good, but everything else was great would have preferred a printed receipt

10

james

Oct 27, 2025

·

Stayed 4 nights

It’s a plus to have a varied breakfast available

10

David

Dec 19, 2025

·

Stayed 1 night

Great staff - friendly, professional, helpful. Room was awesome. Love the breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$109
February	$104
March	$127
April	$127
May	$144
June	$171
July	$176
August	$198
September	$160
October	$187
November	$122
December	$132

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $220	15 $254	16 $253	17 $287	18 $351	19 $335
20 $199	21 $185	22 $193	23 $210	24 $213	25 $249	26 $285
27 $201	28 $223	29 $222	30 $219

Su	Mo	Tu	We	Th	Fr	Sa
				1 $237	2 $251	3 $274
4 $266	5 $352	6 $343	7 $282	8 $243	9 $338	10 $305
11 $260	12 $237	13 $241	14 $236	15 $236	16 $251	17 $253
18 $126	19 $185	20 $186	21 $171	22 $190	23 $157	24 $155
25 $124	26 $141	27 $142	28 $128	29 $127	30 $150	31 $150

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed with Sofa Bed, Accessible, Bathtub

Room, 1 Queen Bed with Sofa Bed, Accessible

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed (High Floor)

Room, 1 King Bed with Sofa Bed, Accessible, Bathtub

Room, 2 Queen Beds (High Floor)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Santa Fe

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Prices for upcoming dates