The Grand Hotel

Check in was poor no staff around and had to call a number. Not very welcoming. Directed to room. Room was not very clean felt like sand all in the wooden floor and bed, parts fell off the shower. Bathroom was really tight and could hardly move in there. Bed comfy but bed frame rickity and could do with a good tighten up. Smell of cannabis on the top floor from other rooms. Curtains poor and hardly blocked out the light. Carpet on stairs needed a good hoover. No breakfast options. Could hear the room next door on the toilet and coughing very loudly like they were in our room, walls very thin. Check out wasn’t great a lady just took the key off us no how was your stay or goodbye.

Value for money. Quiet. Clean. Friendly

We didn’t stay family illness

This stay was very disappointing, especially compared to the pictures. Although the exterior had recently been painted, the interior was tired and run down. The room was dirty, especially the floor. I bought new white slippers and within 2 days of walking from the bed to the toilet, they were black. When we spoke to the staff and said no one had cleaned the room, we were told that they don't get cleaned for 8 days! It still wasn't done after the complaint. Cigarette ends left in ashtray, shower tray filled up after quick shower, broken shower door, towel rail upside down, had to ask for toilet paper and tea and coffee. The worst was blood on the very lumpy pillow that was replaced, but not removed. We left 3 days before due to check out but could not get a refund. Hard to get hold of any staff, no one around. We would have stayed if they has mopped the floor and politely changed the pillows with apologies. It felt like we were putting them out. Would NOT recommend 😕

Was really nice , clean , friendly, staff was good , good service , would stay again