The Cloud One Salzburg, part of the Motel One Group

This hotel is wonderful! Newly renovated, the deco and amenities and everything are superb, feels luxurious, tastefully designed and decorated. Very clean, wonderful breakfast, super quiet with double layered windows. Excellent location, close to bus stations, very close to Maribell Palace. Strongly recommended for visiting Salzburg!

Well located, very helpful staff and delicious breakfast.

Great location and very friendly staff

Our experience is - 5-star hotel charges with a 3-star experience. Room - the room is not small however the layout is very odd. First they place a big round seat in the middle of the room and end of the beds. It occupies so much space and it would be much better if it is a long seat instead of round. Secondly the washroom and the water tab are location in two different side of the room. Meaning one going washroom needs to go to the other side of the room to wash hands. Third, the bed mattress is very soft. Apparently there is a mattress and a soft topper - maybe the mattress is too old that they need to put a topper? Never see that before. Service - the front desk is not particularly friendly. The doorman is responsive to our arrival. However I feel he can handle our luggage with a bit care. He took us to the room and explain the room facilities (actually not much) and he said the hotel will provide two bottles of water. Upon our departure we check to the mini fridge and there is a note saying the mini bar items are included and free but it was not made to our attention. Location - it is 10 minutes walk from train station and 3 minutes car ride. With the luggage we need to call a cab. With respect to the hotel decor, it is definitely not 5-star. In any event, it is a very disappointing experience given the price we paid. Salzburg can be a day trip from Vienna or Innsbruck so need to stay in Salzburg altogether.

Perfect air conditioning, helpful and friendly staff, beautiful decor. The bar was a great place to hang out for drinks and chat to other guests. The breakfast had a lot of choice which was appreciated given we had dietary requirements. Very clean and tidy. Highly recommended.