Holiday Inn Express & Suites Orem-North Provo

Guests liked the indoor pool and hot tub, and several noted they were clean and enjoyable. There were occasional issues such as temporary pool closures, strong chlorine or crowds, a small fitness room with minor equipment issues, and parking that can feel tight.

Cleanliness earns frequent praise across rooms and common areas. A minority reported issues like bathroom mold or water damage, odors or musty spots, a stained sheet, and one bed bug claim.

Rooms are often spacious and comfortable with useful amenities like fridges, microwaves, and ample outlets. Several guests mentioned dated decor, lumpy or hard mattresses and flat pillows, carpet bumps, older TVs, and noise from AC units or outside.

Staff are frequently described as friendly, helpful, and accommodating, with smooth check-ins and occasional early check-in granted. Some guests cited rude or unhelpful agents, housekeeping timing or missed service, and billing or receipt problems.

Just off I-15 near UVU and BYU, the hotel is convenient to the freeway, shopping, and services. A few guests noted road or business noise, limited walkable dining, and a hard-to-spot entrance.

The complimentary breakfast is frequently praised for being hot, tasty, and varied. A few guests found items cold or coffee weak, and there were isolated hiccups like hot water being out.