Staybridge Suites Tyler University Area by IHG

It was a nice stay. The hot tub however is no longer there. It has been filled in. We enjoyed the ability to use the free washer and dryer, just bring your own soap. Overall it is a nice place to stay.

The pool and spa are why we even stayed there the pool did not hear at all

We stayed for a baseball tournament and the whole team felt welcome. We hug out as a team in the open areas and it was great. Really good breakfast, friendly staff, comfortable rooms, and free laundry!

The whole purpose of this stay was for the kids to enjoy the swimming pool. I called in advance & was told the swimming pool was heated & that the windows would be closed. I had read in another review that the windows are kept open. Anyway the pool water wasn’t freezing but not warm enough & the windows do not fully close since they are literally holes in the walls, so the pool room was really cold. My kids were really disappointed they couldn’t get in. Other than that the beds were comfortable, the room was clean, & we had everything we needed in the room kitchen. They had a good breakfast too.

The property is close to the area where my family reunion was held. The hotel is great for pets. The front desk staff was always friendly and professional. The breakfast and the staff responsible for the breakfast area were kind, professional and accommodating. I love this hotel!!!

Everything was great absolutely love it first time staying there and will definitely come back. My puppy loved it she felt like home.

Rooms are nice. Personally I don’t like the low toilets. The elevator failed. We were on the for floor, rooms on the 3rd. Two people on walkers. I am using a cane Manager let us have a suite on first floor saying our possessions would be fine we could get them in the morning. One person brought as much down as he could. The next day our cards for downstairs were voided. We had to move everything back upstairs. One of the clerks acted offended that we were upset. We had assumed we could stay on level one. Spent eight nights.

Very friendly staff and clean property. They are in the process of a remodel. The only thing that was an eye sore was the door to the room. It had paint coming off it.

Close to where I needed to be. Hotel needs some paint and simple repairs though. Looks kind of rough

When we arrived, there were numerous signs posted around the property indicating that they were in the process of renovations and to please excuse any inconveniences. (We were not made aware of this fact at the time of booking nor prior to arrival.)

There was a live roach in my room. Dog scratches on the door. Base board had a chew mark.

Great clean place to stay, 2 bedroom suites are fantastic for families

The drain in the shower forced us to shower with our feet submerged by the shower water. The extra towels received from housekeeping 1 had brown stuff on it & I had wet it & added soap to it before I realized it was dirty. The halls smelled like pets upon arrival 3rd floor. The card key stopped working the night before checkout for the gym. The new card key wouldn't open the gym door & the tv didn't work in the gym when I wantedit on duringmy workout. The rep. at checkout refused to print me out a receipt & told me I could only obtain a copy from the 3rd party hotels.com. and this is the 1st time I was ever told that I could not have a receipt. The 1st rep. at check-in was very accommodating when we arrived. During check-in our rep was a sweetheart. She answered all our questions & made us feel welcome & at home. The lady that filled the items during breakfast on Sunday wasn't pleasant at all. My boyfriend asked for a fork & she just threw them in the bin to fill it up. I asked her about breakfast hours & she looked at me like breakfast was over & it was 8:45 but, they were ransacked from soccer tournament people so they barely filled the food items for the other guests we were not treated with hospitality. She was a little rude when we asked if there was syrup left or other items that were empty. This Staybridge should take lessons from the Staybridge in Folsom, California. They are Excellent!!! Wish I could say the same about this place..

The staff was very nice. The rooms were clean.

Nice and quiet, very clean, highly recommend for future stay

Very clean. Love the option to have a suite with a kitchen.

Not clean--hair in bathroom. The hallways were dirty. The desk help was lost and took forever to check in.

The staff was very pleasant, however they were not well informed. Staff had to call management frequently for basic questions. Management said no to all requests (honoring discounts, changing rooms). They did not have basic necessities like toothpaste or shower caps. Towels were dirty (stained, previous users hair). Refrigerator did not cool and I had to throw my food out. Room was dingy and had an unpleasant smell. Overall not worth the price.

Very clean and large rooms,very nice place to stay

Great service, the carpet needs either shampooing or changed .. the urine aroma on floor 3 was intoxicating. Other that the rooms are extremely clean

Hotel was great! One of the few with a two bedroom suite.

I am in a 2 bedroom suite and it is very spacious and clean. Good price for this room.

Great property! We loved our stay—the two room suite was great!

Upon check in our reservation was supposed to be for 2 rooms and they only had us down for one. While the staff tried to accommodate an extra room it was hard to fit the amount of people we had in the only other room they had available. I chose pay at the hotel and the price changed once we got there. Breakfast was amazing and staff was amazing. Couch bed is absolutely horrible. The guest above us were ridiculously loud and after multiple visits to the desk we gave up trying to get them stop at around 10:30 pm. Beautiful hotel and sweet staff but we probably wont be back.

The hotel is in a very quiet neighborhood but within a 5-10 minute drive of shopping and dining. The room was spotless and very comfortable. You even got a choice of firm or soft pillows on the bed. Excellent wifi made working and leisure easy. Full apartment kitchen with induction cooktop, microwave, apartment fridge, and dishwasher. Hotel was very quiet during the day and evening. Breakfast was very good - eggs and sausage, fruits and cereals. I would definitely stay here again.

Very clean. Love the option to have a suite with a kitchen.

The room was comfortable and clean. Very nice receptionist. I hate I missed breakfast but that bed was way too comfortable

The beds were sooo comfortable. Quiet at our end of the hall.

Fantastic stay, room was huge and perfect for my family! We enjoyed our stay!

Very clean and large rooms,very nice place to stay

When checking it was not the greatest. Online was a price and at the property they charge me more... Breakfast was great!

The staff are awesome! We were there for a baseball tournament and they worked with us on an early check in and a late check out. Very understanding and helpful! Rare to find people willing to help us much as they were!

Thr scenery is beautiful here! It's clean and quiet. The front desk worker was extremely sweet and helpful as well.

The lady who was at the front desk was really kind and helpful and aways willing to help.

They gave my reserved room to someone else and tried splitting my family into two separate rooms without notifying me so i showed up at the property and was told that they changed my reservation to different rooms. Totally unacceptable since i was traveling with multiple children and the rooms they tried to put me in would not accommodate us. Will not be back again.

The night staff is clueless. Worst experience and then they put a ridiculous hold amount on your credit card for incidentals $150 Get real!

Staffing was respectful and helpful

It was a family place and customer service was amazing.

The front desk representative was friendly, positive, and welcoming especially given that I had a late night check-in on Christmas Day. Very thankful!

The staff was very pleasant, however they were not well informed. Staff had to call management frequently for basic questions. Management said no to all requests (honoring discounts, changing rooms). They did not have basic necessities like toothpaste or shower caps. Towels were dirty (stained, previous users hair). Refrigerator did not cool and I had to throw my food out. Room was dingy and had an unpleasant smell. Overall not worth the price.

Great location near University of Texas at Tyler. Comfortable stay.

The property is close to the area where my family reunion was held. The hotel is great for pets. The front desk staff was always friendly and professional. The breakfast and the staff responsible for the breakfast area were kind, professional and accommodating. I love this hotel!!!

Very nice lady at check in and check in was smooth. Spacious room and beds were comfy. Didn’t hear a peep from halls or upstairs and slept great! Breakfast was the best of any hotel in recent memory. Nice part of town. Highly recommend based on my 2-night stay.

The hotel is in a very quiet neighborhood but within a 5-10 minute drive of shopping and dining. The room was spotless and very comfortable. You even got a choice of firm or soft pillows on the bed. Excellent wifi made working and leisure easy. Full apartment kitchen with induction cooktop, microwave, apartment fridge, and dishwasher. Hotel was very quiet during the day and evening. Breakfast was very good - eggs and sausage, fruits and cereals. I would definitely stay here again.

Amazing stay! We did not plan on staying in a hotel for our trip but had an emergency with our RV and needed a place quickly. We needed something that allowed dogs a Great Dane and a Chihuahua that also had a kitchen so we could store our food from our RV. All the staff we encounter were very nice the facility was clean and quiet. The facility is located close to shopping and food. Will definitely book here again if in the area.

Friendly staff. Easy check in! Very clean. Spacious room. Great location. Great breakfast!

The check-in was good. We enjoy this location.

We were in town for a wedding and this hotel was conveniently located and met all of our expectations.

This was a great overnight stay for my daughter and I. Close to great shopping, eating, and the hotel itself was extremely comfortable.

The staff were the best! Very flexible and accommodating. They worked very hard to ensure that the breakfast buffet was always fresh and full. The breakfast was wonderful actually! The rooms were fresh and clean and just an all around great place to stay for the decent price.

The drain in the shower forced us to shower with our feet submerged by the shower water. The extra towels received from housekeeping 1 had brown stuff on it & I had wet it & added soap to it before I realized it was dirty. The halls smelled like pets upon arrival 3rd floor. The card key stopped working the night before checkout for the gym. The new card key wouldn't open the gym door & the tv didn't work in the gym when I wantedit on duringmy workout. The rep. at checkout refused to print me out a receipt & told me I could only obtain a copy from the 3rd party hotels.com. and this is the 1st time I was ever told that I could not have a receipt. The 1st rep. at check-in was very accommodating when we arrived. During check-in our rep was a sweetheart. She answered all our questions & made us feel welcome & at home. The lady that filled the items during breakfast on Sunday wasn't pleasant at all. My boyfriend asked for a fork & she just threw them in the bin to fill it up. I asked her about breakfast hours & she looked at me like breakfast was over & it was 8:45 but, they were ransacked from soccer tournament people so they barely filled the food items for the other guests we were not treated with hospitality. She was a little rude when we asked if there was syrup left or other items that were empty. This Staybridge should take lessons from the Staybridge in Folsom, California. They are Excellent!!! Wish I could say the same about this place..

Great breakfast and social dinner. My wife and I love to stay here for all our business trips

Great accommodations for the money. Breakfast selection was very broad. Eggs, bacon, sausage, and gravy could have been better. Eggs were dry and tasteless, bacon was too greasy, sausage had no flavor, gravy was thin and tasteless as well. Fruits were fresh and flavorful

Hotel was fine, but they were a bit overwhelmed. They didn’t know what rooms were available at checkin, and the food was mostly finished at breakfast.

There was nothing that I saw which was unique. the breakfast serving area had a nice spread out buffet style. The food service staff was not attentive to the breakfast service needs. for example... ran out of bowls, plates and biscuits. The staff, I saw 3 persons, was in the back room having conversations. I have seen better service at other hotels with less staff.

No juice, bread, muffins or bagels. hot items were cold. Soggy fruit.

This hotel was great, would definitely recommend and return. The room was 115 in the first floor and was very quiet. I like the room decor and the bed was comfortable. The free breakfast was probably one of the better ones I've had.

The breakfast was phenomenal! Not just a continental style but offered hot foods, it was a major plus for us!

Although the Buffet area was not fully stocked, when I asked the attendant for an item, she was quick and happy to get it for me. The turkey sausage looked and tasted delicious. But what impressed me more were the biscuits, they were amazing! I even over heard others speaking about them out loud.