Hotel Mulberry

I live in NY and often stay in the city for work. I booked this hotel as it was reasonably priced (although $530 is still quite expensive). It was a horrible experience. The water was brown, so we had to wash our hands and brush our teeth with bottled water. We couldnt shower. When I tried to call the front desk, I discovered that the phone was broken. When I approached the front desk, they said that they had put a note on the elevator about the water issue. No one informed me when I checked in. The paint was peeling, and the room was poorly furnished. I do not recommend this hotel.

Staffs were horrible. Lack of explanation and unfriendly attitude.

I really wanted to give this hotel a higher review because the room was nice and the location was stellar. However, the staff and their policies were so frustrating to deal with, I had to lower my score. The evening and night staff were cool, but the daytime staff were rude and made the trip pretty miserable. Simple request like later room cleaning, swapping out dirty towels for clean ones, lowering the temp on the thermostat, etc. were met with a hostile attitude and a refusal. We came from the west coast so when housekeeping came pounding on our door the first morning at 9:30, it felt like 6:30 am to us. I politely declined a cleaning that first day and was then told (rudely) by the front desk that our request for later cleaning times were denied. We ended up not having our room cleaned for the entire week we stayed there. The room was crazy hot and stuffy and was pumping heat so we tried to turn it down via the thermostat (something that most all hotels allow guests to do). Well, their thermostats require a code. We called down to the front desk and asked for a code. They said they couldn't give it to us but that someone would come and make the temperature change for us. That never happened. We ended up avoiding the front desk staff like the plague during our stay because every interaction was so infuriating. The evening staff were nice and gave good restaurant suggestions, etc but they would defer us to the day staff for most other things, unfortunately.

All around good.

We were in New York for a quick vacation. We stayed in the king room with the outdoor terrace. The view was amazing!! Room was clean. Highly recommend