Ramada Plaza by Wyndham Niagara Falls

Expensive for what is offered

Clean rooms, very friendly and accommodating staff.

The hotel in general and room were very well cared for. The room was above average. Would have been higher rated if not for a discrepancy with the price. At check-in added another almost 20 bucks to the price for convenience fees even though the booking info said full price including fees were part of the booking. There was no other notation on the website for other charges, except parking..

Average hotel on the strip in Niagara. I was really unimpressed that there was a surprise « resort fee » charged when I arrived. This is not listed on the listing. Apparently it is for access to the amenities, which are only a pool and gym. This is not a resort, it is just a hotel and they are just normal hotel amenities. It’s basically a scam. Generally this platform is very good at tracking all the details of properties, but this is not the case here. Be prepared that the price you see here may not be the total price. When I raised this issue with the staff, and showed them that it was not on the listing or on my booking confirmation, they said there was nothing they could do and they would bring it to the manager, but then when I followed up, they had not escalated it. Seems like they aren’t interesting in rectifying it and continuing to run the scam. Disappointing for a Ramada. I would expect more from a hotel affiliated with a chain.

Staff are friendly. Unfortunately we could not access the pool table due to renovation. Mattresses are too soft.