Name: Holiday Inn Express and Suites Great Falls by IHG
Address: 1625 Marketplace Drive, Great Falls, Montana, United States of America, Great Falls, Montana, US
Price range: $115–$174 per night
Rating: 8.03

What guests think

At Holiday Inn Express and Suites Great Falls by IHG, travellers frequently highlight friendly staff, a generally well-liked breakfast, and a convenient setting near I-15, shopping, restaurants, and the airport, making it a practical base for families.

Many reviews note the waterslide runs only limited hours on weekends, with occasional closures of the slide, pool, or hot tub. Standard rooms frequently lack a fridge and microwave, and some guests report noise transfer, key-card hiccups, or maintenance issues like slow drains or broken blinds. Cleanliness is generally acceptable but inconsistent, particularly in bathrooms and the pool area during busy periods. Expect a family-focused stay; confirm slide hours and in-room amenities for your dates.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool area and waterslide are a major draw but run limited weekend hours and are sometimes closed; several guests also cite cold or dirty water, towel shortages, and crowds. When open, families enjoy the slide and kids’ features.

Related guest reviews

4

dustin

Jul 21, 2025

·

Stayed 2 nights

Paid more than other similar hotels in the area because it had a water slide for the kids. Upon check-in I was told the slide and the pool were out of service. No pool or slide for the duration of our family stay and no offer to compensate will not stay here again.

4

Cara

Jan 6, 2026

·

Stayed 1 night

They really promote their water slide. That was the big draw for our family. Please know the waterslide has VERY LIMITED HOURS!!! I even called the hotel prior to booking to make sure that the pool AND waterslide were open year round and while we were there. They assured me it would be. To our surprise it was not. The kids swam in the pool and it was fine but we had been hyping up this slide all holiday and we would not have stayed there otherwise. The hotel was just okay and not super clean.

2

Alexandria

Oct 1, 2025

·

Stayed 2 nights

The rooms are nice, clean and large. Staff is friendly, HOWEVER, we are still awaiting a refund because the hotel did NOT disclose on the Expedia website that the waterslide was only open limited hours Friday-Sunday morning. We arrived Sunday afternoon with a very excited 7 year old to go down the waterslide. The waterslide was NOT open ANY of the days we were there. We drive FOUR hours to get away for a quick couple night vacation and had our girl specifically pick THIS hotel for the waterslide, which we were unable to use AT ALL. This is the WHOLE reason we planned this entire trip, so to say we were discussing and our little getaway was ruined is an understatement. This is FALSE ADVERTISING as it says NOTHING about the very limited hours of the waterslide being available on the Expedia app. We WILL get a refund, even if we have to go through our credit card as we’ve screenshot and taken pictures of everything.

10

Owen

Aug 17, 2025

·

Stayed 1 night

Our kids loved the pool and waterslide. We will be back again!

6

Jesse

Jul 5, 2024

·

Stayed 1 night

Hotel was clean and rooms were good. Only downfall was we booked this hotel because of the pool and slide for the kids. Pool is very cold and the slide is only open on Friday sat and sun. If we would have known that we may have booked elsewhere

4

Jocelyn

Jul 25, 2025

·

Stayed 1 night

The pool slide was closed and hot tub, which seems to be the case everytime we stay here. They did not tell us until after we checked in. Very disappointing! Kids staying below us were unsupervised. They were loud past midnight. Called the front desk and she was unsure she could do anything about it. Not restful.

8

Sheryl

Jun 3, 2024

·

Stayed 1 night

Overall good. Pool could use some serious cleaning. The slide at the pool area was close.

4

Christine

Jul 22, 2025

·

Stayed 3 nights

The water slide was broken our whole stay. Pool was down for part of it.

10

Barry

Aug 18, 2025

·

Stayed 1 night

Nice hotel, just be aware the pool slide is only open Fri-sun at specific times.

8

Aimee

Aug 4, 2023

·

Stayed 2 nights

The room was clean. The breakfast was good. My only complaint was the pool area. The pool area was filthy. There were bandaids on the floor and chunks of hair. The hot tub was green. My son did have fun on the slide but it was athletes feet waiting to happen.. I was so disgusted with the chunks of hair on the floor that I almost vomited.

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Cleanliness

Cleanliness feedback is mixed: while many rooms are tidy, others arrived to unclean bathrooms or leftover trash, pests, or missed housekeeping. Public areas can be messy during busy periods.

Related guest reviews

10

Glenn

Sep 28, 2024

·

Stayed 1 night

Immaculate property and rooms. Great breakfast options. Excellent guest service.

8

Krystal

Oct 10, 2025

·

Stayed 1 night

Clean room

2

Deenna

Apr 13, 2025

·

Stayed 1 night

Our original room was filthy. Floors weren’t mopped or vacuumed. Wall behind garbage can had food/drink residue. Requested new room. Carpet wasn’t vacuumed. Pullout bed had crumbs. Pullout bedding had to be requested and didn’t include a pillow.

2

Ai

Jul 5, 2025

·

Stayed 1 night

there were old towels in the bathroom

8

WILLIAM

Oct 4, 2025

·

Stayed 1 night

Clean room. Staff was great. Breakfast was ok.

4

Samantha

Sep 19, 2024

·

Stayed 1 night

I was disappointed. Called the front desk before reserving to check on the poor, I was told it was all functioning, they didn't bother to tell me that the slide was only open on the weekends. So I booked the room and then found out on arrival about the slide. My kids were so disappointed, the slide was the only reason we booked at this hotel. The showed in our room had someone else's hair stuck to the wall, guess no one bothered to clean our shower. Also the sink in our bathroom hardly drained.

6

Shannon

Jun 14, 2023

·

Stayed 1 night

Front desk staff was very nice. Breakfast was decent. Our room was not clean enough. Toothpaste from prior guests had to be scraped off the bathroom counter. The mirrors had clearly been wiped with a dirty rag and were horribly streaked. The base of the floor lamp hadn’t been dusted in recent times.

8

Mark

Aug 17, 2025

·

Stayed 1 night

It was clean

10

Roger

Dec 28, 2025

·

Stayed 1 night

Very nice selection for breakfast. Nice comfortable rooms. Very clean

6

Tyler

Feb 9, 2023

·

Stayed 1 night

Mildew in the bathtub corners. Shampoo, bodywash, and conditioner built in dispensers were all completely empty.

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Rooms

Rooms are often spacious and generally comfortable, but standard rooms frequently lack a fridge and microwave. Some guests report noise transfer, firm mattresses or flat pillows, and occasional maintenance issues like malfunctioning blinds or weak Wi-Fi.

Related guest reviews

10

Emily

Jun 23, 2025

·

Stayed 1 night

The beds were comfortable and the breakfast options were great, including Gluten Free options.

2

christopher

Sep 5, 2023

·

Stayed 3 nights

Wi-Fi in room 105 is terrible, it really was inconvenient for the amount of work I could not do in my hotel room had to go to the lobby in order for the Wi-Fi to work. Staff was great, but the Wi-Fi was super inconvenient.

10

Terence

Aug 9, 2025

·

Stayed 1 night

Spacious room

6

Vanessa

Jun 4, 2025

·

Stayed 5 nights

The stay was fine. Definitely wish I would have paid attention when I booked though. There isn't a microwave or fridge in the standard rooms. Weird I thought bc it's pretty common anywhere I've ever stayed. Also I booked this hotel specifically bc it had a water slide. Which is only open on the weekends and there is a height limit. Overall it was a good stay though.

8

Marilynn

Oct 10, 2025

·

Stayed 1 night

The things we noticed was no wastebasket in the bathroom and the lack of a refrigerator in the room. We had to throw away our dinner leftovers because of that.

8

Dustin

Dec 8, 2023

·

Stayed 1 night

Had to move to another room because blinds would not work in room.

8

Joan

Sep 13, 2025

·

Stayed 3 nights

The room was very spacious.

6

Kevin

Nov 7, 2025

·

Stayed 1 night

The staff were awesome and the breakfast was good too. The water slide is only open Friday evenings and the weekend which kind of defeats the entire purpose of booking this hotel. The sound proofing of the rooms is non existent. You will hear every word spoken in the next room which makes it very difficult to get children to sleep. I can't say enough about how excellent the staff were though. Everyone we interacted with was super polite and did their best to make our stay a good one.

8

Judy

Aug 26, 2025

·

Stayed 2 nights

We would ha be liked a fridge in our room

6

Katheryn

Jun 9, 2025

·

Stayed 2 nights

Staff was excellent. Extremely friendly and helpful. Pool and water slide were fun for the kids. However there was no fridge or microwave in our room. The room was next to the mechanical room and is was VERY loud all night long. The breakfast left something to be desired.

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Service

Service is widely described as friendly and helpful at the front desk. Some guests, however, faced overbooking, delayed check-in, repeated key-card problems, or limited remedies when facilities were closed.

Related guest reviews

8

Michael

Aug 3, 2024

·

Stayed 3 nights

The property and room were great. I was on the main floor right next to the front lobby and was worried that it might be noisy. It wasn’t. Did not hear a thing. The breakfast was very good. My only issue was we had prepaid through Expedia, and they charged me the full rate upon leaving. I did not realize it until I got the international notice from my CC a company. They had a new person training and they made a mistake. However it will cost me more n the end once the conversion takes effect.

10

Glenn

Sep 28, 2024

·

Stayed 1 night

Immaculate property and rooms. Great breakfast options. Excellent guest service.

6

Chanel

Jul 4, 2023

·

Stayed 1 night

Could not check in until 6pm because, as I was told by the front desk, they were running behind. 6pm seemed excessive to be able to check in. No half and half available for coffee as they were waiting for their truck. Pool towels not available, unless you went to the front desk to ask for them. I've stayed at this hotel before and not had any of these "issues." I know these things seem minor, but there are certain amenities/services that are expected. Usually this is a good place to stay for families. The staff was ok, but not as friendly and welcoming as they have been in the past.

6

Michael

Jan 27, 2025

·

Stayed 3 nights

Stayed for a hockey tournament. Was extremely disappointed upon arrival that the pool was closed. At no point was anything offered as compensation for this loss. Choosing a hotel with a pool is a big deal for kids and team building, so, to not have that or be offered any discount or compensation is really poor customer service.

10

Dwayne

Sep 28, 2025

·

Stayed 2 nights

Hotel was nice. Waterslide was awesome. Ray at the front desk very nice and welcoming. His enthusiasm was awesome!!

10

Jovit

Sep 20, 2025

·

Stayed 1 night

The receptionist Ray was so welcoming and helpful

6

amber

Mar 8, 2025

·

Stayed 1 night

Overall it was good but we had to get many keys and none worked we had to keep going back to the front desk over and over and gotloced outside not fun

10

LaVanna

Oct 22, 2024

·

Stayed 1 night

I absolutely love staying here ! I love the staff and the housekeeping everyone there always has a smile on their face . First place I've stayed in a long time that didn't make me feel out of place .

10

Ginna

Sep 14, 2025

·

Stayed 1 night

The staff was great; it was in a very quiet and safe area but also had lots of shopping and restaurants within walking distance. Close to the airport. Check in was very smooth and the hotel was very clean. I would definitely stay again.

2

Brittani

Mar 31, 2025

·

Stayed 1 night

The hotel was overbooked and unable to get us a room. After two hours of waiting with my family we left. Room paid for but that didn’t reserve our room? Apparently there’s a new GM but he was two hours late for his shift so the front desk lady had to help all the families walking in with the same situation. Room paid but no room. Front desk lady was kind and I felt terrible for her. GM do better.

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Location

Convenient for I-15, the airport, shopping, restaurants, and a movie theater, with many finding the area quiet. A few reviews mention parking-area or exterior safety concerns.

Related guest reviews

10

Thea

Oct 28, 2023

·

Stayed 1 night

Nice and clean. Next door to movie theater.

10

Jan

Feb 23, 2023

·

Stayed 1 night

Convenient location

8

BEVERLEY

Jan 30, 2023

·

Stayed 1 night

This property has lots of parking around it if you have a bigger rig. It also has a great breakfast. Worth stopping

8

Zachary

Apr 22, 2023

·

Stayed 1 night

Decent hotel. Sink doesn't drain very well. The bad part was a drunk supposed patron of the hotel tried to bum cigarettes right in front of the hotel and then followed my wife into the elevator. Several other sketchy people hanging around too.

8

Barry

Apr 4, 2024

·

Stayed 1 night

Easy to find and in a good location

8

Karen

Apr 7, 2024

·

Stayed 1 night

A little pricey but a nice hotel. They only provide fridges and microwaves in the suites, but it wasn’t too much more to upgrade and get those amenities, as we needed them. The pool and waterslide were VERY busy the weekend we were there but I’m assuming it’s not always like that? (However, take note that the waterside is only open evenings and mornings on weekends.) Breakfast was good with lots of hot and cold choices, but also very busy and not enough seating at the time we were there. We were on the 4th floor and it was very quiet and comfortable. Good location off I15, close to shopping and restaurants and a movie theatre.

8

Rachel

Nov 26, 2023

·

Stayed 3 nights

hotel was nice and close to the airport/shopping center.close to dining. just sad they didn't have fridge or microwave in the room

10

David

Dec 27, 2022

·

Stayed 1 night

Very nice hotel & great location on I15

10

Ginna

Sep 14, 2025

·

Stayed 1 night

The staff was great; it was in a very quiet and safe area but also had lots of shopping and restaurants within walking distance. Close to the airport. Check in was very smooth and the hotel was very clean. I would definitely stay again.

10

Laura

Apr 28, 2024

·

Stayed 4 nights

Friendly staff, great breakfast, clean building, nice pool, hot tub, kiddie pool. Great location.

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Dining

Breakfast is often praised for variety and quality, though some reported cold items, missing milk or refills, equipment issues, and crowded seating at peak times.

Related guest reviews

10

kimberly

Aug 1, 2025

·

Stayed 1 night

This was a different situation. I had reservations for a different hotel, made on Expedia. I got an email the day of our reservation that the hotel couldn’t accommodate our rooms because of a mechanical problem. They called and found a room at Holiday Inn Express. I had not stayed at this hotel. We were pleasantly surprised, by the staff and their willingness to help us out. The room was spacious, clean and comfortable. Breakfast was superb! Check out was painless! Our overall stay was very close to a 5 star rating!

10

Gary

Jul 23, 2025

·

Stayed 1 night

Staff was friendly room was wonderful. Loved the delicious cookies in the lobby! The breakfast was great as well, well stocked fresh and hot.

8

Helena

Nov 10, 2025

·

Stayed 2 nights

Breakfast was not very good - cold - the pancake maker was broken so limited options for kids. Room did not have functioning window so very musty - garbage found from previous guests in less than obvious areas. Staff were amazing!!

10

Ryan

Dec 2, 2024

·

Stayed 1 night

Great location and they had a good breakfast selection.

10

christine

Mar 24, 2025

·

Stayed 1 night

Excellent hotel, great breakfast and excellent server at breakfast with a huge crowd eating she was amazing and accommodating to everyone.

10

Brad

Jul 22, 2024

·

Stayed 1 night

The lady working breakfast did a great job keeping up all the waves of people. I loved that she wore gloves and kept everything clean and tidy. So guests are gross!

4

Ana paula

Dec 31, 2025

·

Stayed 3 nights

I know it takes a lot of work and effort to run a hotel specially during Holidays but I’ve been to a few HI before and this recent experience was way worse. Problems with WIFI signal entire stay, no towels at the pool ( I was advised there was a shortage of towels) , room phone not working e no milk at the breakfast for 2 days in a row. Also no food refills at breakfast and no cleaning at the breakfast area. Ray at front desk was the only highlight of the stay. He was very nice and helpful .

10

Roger

Dec 28, 2025

·

Stayed 1 night

Very nice selection for breakfast. Nice comfortable rooms. Very clean

10

Kristy

Jul 29, 2025

·

Stayed 4 nights

The staff was kind and thoughtful. The breakfast was superb. The premises outstanding.

8

LaVerne

Sep 13, 2025

·

Stayed 1 night

Need a larger area for breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$117
March	$132
April	$138
May	$140
June	$169
July	$193
August	$168
September	$177
October	$140
November	$122
December	$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $174	17 $145	18 $125	19 $118
20 $117	21 $117	22 $121	23 $174	24 $151	25 $155	26 $159
27 $117	28 $121	29 $121	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $142	3 $139
4 $124	5 $117	6 $126	7 $137	8 $121	9 $134	10 $137
11 $132	12 $126	13 $125	14 $120	15 $119	16 $133	17 $129
18 $127	19 $119	20 $116	21 $119	22 $118	23 $130	24 $130
25 $129	26 $115	27 $121	28 $118	29 $116	30 $128	31 $128

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible

Standard Room, Accessible (Mobility)

Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Hearing)

Suite, 1 Twin Bed, Accessible

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room

Suite, Accessible (Hearing)

Suite, Accessible (Mobility)

Standard Room, 1 King Bed (Leisure)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express and Suites Great Falls by IHG

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Prices for upcoming dates